OptumRx

They have some of the lowest prices and offer quick delivery of prescriptions. Their app is very easy to navigate and they have excellent customer service to assure that you get your prescriptions on time.

This is a mail-order pharmacy associated with United Healthcare and it works quite well and in most cases my copay is zero dollars which is very nice. They even ship my product that needs to be kept cold in a chilled box.

Have used OptumRx for years for med. prescriptions. A little rough in past but much better now. They are helpful, pleasant to work with, and caring. An occasional bump in the road, but rectified quickly. When receiving a prescription I receive numerous paper instructions. Ok, I get it but you should use both sides of paper. I don't read most of it. It's become redundant. I'm aware I can get that info online but frankly I don't want all that stuff sitting in my PC.

Cannot get ID cards for my children away at college. We have 4 people on our policy and they send us 2 cards. I call the number that came with the cards that it said to call for cards and was told this was not the correct number. When I asked for the correct number she said I do not know and put me on hold. After 5 minutes I hung up. After 3 requests over a 3 week period still no cards and no confirmation they have been sent out. I cannot view another family members prescription online. I have tried the instruction and no luck. It keeps saying not registered, but that is not true. Have an account number to prove it. I have sent 2 emails and both times their response took 2 days and they did not answer my questions. Just gave me standard pre-written answers instead of actually looking into my needs. This is just a sample of my poor experiences. I could go on and on. Simply put nothing is working.

I work with OptumRX daily for prior authorizations and this company is terrible. They don't even give you enough time to obtain the medication the PA is for before the PA expires. So you have to get a second one and hope they give it to you or the patient will never get the medication. Most of the staff is NOT helpful at all and are mostly argumentative. If I could chose to never work with them again, I would. Unfortunately, I do not have a say in this.

Three months ago, OptumRX pharmacy indicated that my prescription for ** 40 mg was out of stock and wouldn't be available until the end of 2019. We requested the once daily 80 mg capsule as a replacement. They told me United Healthcare didn't cover the 80 mg once daily extended release medication, only the 2x day 40 mg. After forcing my doctor's office and myself to spend 2 hours calling back and forth, we finally got the 80 mg authorized and paid for since it was their fault it wasn't in stock - not mine.

Have been trying to get medication my Dr ordered for a month now, with no results. Says they have to have a prior authorization form for FISH OIL TABLETS!!!! Can you believe that... Fish Oil. I could perfectly understand if it were some type of controlled medication, or something top that effect, but Fish Oil, c'mon man, really. So I call them out on it, and they blamed my doctor didn't put a diagnosis on the "prior authorization form", that's why it was denied. Asked to speak to a supervisor, and he told me the above was the reason, and until my doctor completed the form it was denied.

I was a years long customer at Wal-Mart pharmacy until I became a UHC member 2 yrs. ago. I was given the options of using CVS Pharmacy or OptumRx. Things started out well enough. Prices are great.The last 6-8 weeks have been a nightmare. I recently transitioned to a new insulin pump system. One day I got an email informing me that a prescription had been received & was in transit. I had no idea what was going on. The rx was for test strips that were for a glucose meter included in the starter kit. I use a different meter that is more affordable so I didn't need this prescription nor did I request that it be filled especially not for $135. I called to cancel the order but as the email read it had already shipped. Against my wishes, OptumRx took the funds from my account in the blink of an eye.

I have diabetes and my medication at 750mg was pretty cheap to refill a 3 month supply, something on the order of less than $20. My doctor increased my dose to 1000mg, a 33% increase in my dose. At first they refused to fill the prescription saying that it was not covered. My doctor had to fill out a request for pre-approval. I got the medication so I figured I am approved. It is now time for my refill and and they are now charging me $100 for the medication even though I paid less than 20% of that at 750mg! I would freaking drop these guys in a heartbeat but this the is the only insurance carrier that I am sure will let me keep my current medical group.

Denied medication I've been on for 13 years. Just awful. My Dr. called in expedited pre-authorization. Apparently, the pharmacist tried calling her 1 time. Since she did not answer the call that 1 time, she wasn't even given a chance to call back, they made a medical decision to deny my coverage.

I gave up using this mail order pharmacy. Your prescriptions disappear down a rabbit hole never to be found again. When I call, I either get disconnected or laughed at. I called three times in a row. The agents are rude and not helpful at all. I am going to request my dr use a local pharmacy, it’s not a brain when you can not get your medications.

I was on a medication for a long standing medical condition. I have been on this medication for over 5 years. Optum refused to renew my primary care physician's order and instructed us that I was to be off my medication until I became sub-therapeutic to show need. While I feel that force anyone on a non-narcotic medication to withhold their medication intentionally to make them sub-therapeutic against what that person's PCP has ordered borders on either medical malpractice or practicing medicine without a license if these decisions are being made without a medical provider. I did comply and became extremely sub-therapeutic with the expected physical issues of being so. When my PCP requested again to restart my medication it was denied and a 2nd, later sub-therapeutic level should be drawn. Why is my pharmacy dictating my medical care?

In March my obgyn prescribed ** cream for atrophy. The price for the medication was over $100/mth so I asked for a generic version called ** which was $25/mth. OptumRx would not accept the doctor's prescription without her filing a "step therapy" request. That request was granted but I was billed $101.00; not $25. I called OptumRx and they said my doctor needed to file a "tier cost exception" form because for some reason this generic medication is considered third tier and is almost the same price as the brand medication. (Why didn't OptumRx mention this the first time round?) I called my doctor and the nurse spent time filling out the "tier cost exception" and then faxed it back to OptumRx. Fax is the only option and that means OptumRx can say they never received the fax. I did dispute the charge on my credit card but had a family emergency and could not follow up so I ended up eating the $101 charge.

Disappointing and frustrating (1.0). I am caretaker of my husband who has several medical issues and takes a lot of medications. I also take many. The hassle of going to different local pharmacies one day and another on another day was wearing me out. Solution? OptumRx - NO. As hard as I tried to set up accounts for my husband and myself, could not. Signed up as caregiver but it didn't allow me to see my husband's account. So now I am caregiver to myself. Maybe it's an online issue but that's what I wanted, to manage online!

I am now a week past when I was supposed to have my medicine. I have been waiting on a PA, which has so far taken longer than their maximum estimate. No news. First call I made, go through the automated system, get the status, wait for a real person, finally get one. She calls me ma'am the whole time.. Not that I really care, but firstly; I have a deep voice, second; this is a health company isn't it?? Seems to me they should be able to double check their guess quite easily. Whatever though, not a big deal, just a red flag as to competence. She also didn't know what medication I was calling about, but there's only ONE. You looked up my account, twice. umm.. Literally the only thing she could do was repeat exactly what I can see online. 'Pending'. Could not tell me anything else. Told me I had zero course of action. I'd just have to go without meds that are time sensitive and scheduled. Cool. You do realize you're supposed to be a 'health' company, right?

Really bad customer service. Got the runaround when I needed a prior authorization for a medication my doctor prescribed. Medication was prescribed on May 31. Received notification that a prior authorization was required. Dr. sent required paperwork. Prior authorization was denied the same day, May 31. Dr. sent in more information on June 5. OptumRX appeals department says they didn't get the information until June 7, 2 days later. I called on June 10 and was told that it takes 48 hrs for appeals. Called back on June 12 and was told by John that there was nothing in my file for the medication. Called the appeals department and was told it takes up to 15 business days for the appeals review. What the heck is going on with this company? I can see information on the portal that your employees say they can't see. You need to properly train your employees. You are messing with someone's health and well being.

WORST mail-order pharmacy EVER! I had a three week supply of insulin when I placed order. I have NONE and not expecting to get the order for at least 2 days. They can't manage anything in a reasonable manner. Order was on hold but I was not notified it was on hold! How am I supposed to resolve a hold if I do not know there is one!

The customer service person did everything she could to keep me from getting my prescription from CVS. I insisted that I would pay the additional cost to use CVS several times. She finally said she would set it up so I could use CVS get my prescriptions but she was put off by having to do it and rude for the rest of the call. By the end of the day I was no closer to get my prescription. Being with CalPERS we have no choice but using OPTUMRX. They know that and so why should have put themselves out.

Saying they are inept, incompetent idiots does not adequately describe OptumRx. Most recently, I entered a refill order a month ago. When it didn't arrive, I went online and saw all five prescriptions were available for refill, so I assumed I had only imagined ordering. I placed the entire order again and saw the confirmation. After a week, checked and guess what. Yes, nothing had changed. All still available for reorder. The billing department is no better. A year ago they billed me nearly $600 twice. Called and got them and they agreed to refund the charge. The refund, for some reason, was $7.94 less than the charge. Called them three times and sent them copies of the credit card statement. Still no luck so I've given up.

My company switched us to OptumRx in January 2019, and dealing with them has been a nightmare since day 1. The customer service reps are friendly, but they're clearly not trained in anything medical---they spell drug names to me because they can't pronounce them. Don't bother using their online form for someone to contact you---they don't bother to call you.

I have gone around and around with this company that it has been the standing joke with friends. Every time you call you get a different answer, it’s a complete circus act at this company. I spend so much time on the phone with this company and get nowhere. My doctor wrote a script for a 90 day supply, they won’t send it. They will send me a 30 day supply but a 90 day. They have given me an excuse that my plan doesn’t cover it. The latest drama. I took a medication 6 months ago, it was an extended release, I’m on the medication with the same strength but on a sustained release. The pharmacist won’t fill it because she wants “clarification” from the doctor. I have never heard a pharmacist feel she needs to intervene on a valid script. I am filing a complaint with my company. This company is absolutely horrible.

In the last 2 weeks I have spent no less than 6 hours on the phone trying to find out why we were not getting a medication refill that is supposed to have a valid script good through 12/31/2019. Each and every time the person I talk to tells me something different from the last person I spoke to. Yesterday evening when the call center rep (notice I didn't say customer service) came back to the line after putting me on hold for 54 minutes that I was done. She would come back on the line at least every minute to say 'I'm still working on this, thank you for your patience'. At the 54 minute mark I said NO MORE. This call put me over 3 hours with this company yesterday alone! And, as of today, still no resolution.

My employer uses OptumRx as a pharmacy benefits manager. I use one specialty medication, ** eye drops for a chronic dry eye condition. ** is supplied in two formats, a multi-dose bottle which has a month's supply and individual dropperlets which are one or two day's supply of medication. My eye doctor prescribed the multi-dose medication in February and I received a 3 month supply from OptumRx. Now that it is time to refill the prescription, the manufacturer is not able to supply ** in the multi-dose format. OptumRx instructed me my doctor would have to write a new prescription for the dropperlets method of delivery. My doctor's office sent the prescription to OptumRx electronically 6 days ago and OptumRx has no record of receiving it.

A mail order company that is not saving me any money and requires me to buy three months of a prescription that I have problems paying for one month. Forced to go off my medication. Absolutely ridiculous. And one star is too much.

I am forced use OptumRx via contract through my retiree benefits. Every time my insulin order is suppose to ship it does not. I have to call every time and argue with someone. It states clear on packaging when the next can ship. When I call they always give some arbitrary date down the road 5-10 days later. I realize that insulin is expensive but to try and shave days every due date is just plain wrong. They save all those days over the course of a year it saves them thousands regardless of what risk it causes to already debilitating disease. They should be investigated.

Every time I need a prescription there is a delay and problem. My doctor authorized a new medication for me that required pre-authorization before it was covered. This went through 4 days ago and I ordered the medication. They have been "reaching out" to my doctor for approval for the last 4 days. My doctor's office contacted them again yesterday and were told all is complete, still no updates, no reply to messages. Wasting 20 mins on the phone to be told the same thing. It is now a holiday weekend and I am without medication. This was a process that began over a week ago. I cannot wait until my company changes back to another script service. OptumRx is frustrating and doesn't care about the patient.

My 82-year old mother is being forced to use OptumRX for one particular subscription -- it is a brand name sleeping pill. Every three months it is the same old song and dance... "We need a new script from your doctor," or "His signature looks wrong so we are calling to confirm (and of course, that takes days)," or "It is being sent out and you should receive it on XX day" and then XX day comes and you hear it has been cancelled. My mom has a heart condition and is an insomniac -- with this pill she gets 4 hours of sleep a night which helps to lower the strain on her heart. OptumRX does nothing but stress her out on a regular basis. This to save a few bucks?! Ridiculous. Their customer service absolutely sucks. If you have a choice to work with another pharmacy, ANY OTHER PHARMACY, take it -- nothing is worse than this company.

One window in my OptumRX account says that I have no email address on file. So I click on the add an email address and it goes to the window that shows my email address. It is very confusing. I am trying to go paperless but can't enter an email address. They say I don't have when it clearly shows it in the system, This company's website sucks.

I called at 12:45PM EST for help. I had ran out of ** insulin. My mistake, I thought I had a box left but it was **. After a couple transfers, I was assured that the 90 day supply was on its way and that an exemption for an emergency 30 day was on its way to CVS in my area. A full 6 hours later I went to CVS in my area and they had no idea what I was talking about. I called UHG back and they recognized that I had called earlier and asked if it was about the same thing. I said yes and was put on hold for 30 minutes (thanks for asking). Someone finally answered and he had no idea what I was talking about either (clearly I was transferred to the right place, and thanks again for asking). He transferred me to another guy who said CVS has to provide me with a prescription for a 30 day supply before OptumRx can cover it.

OptumRx is owned by United Health Care. I recently cancelled United Insurance and moved to BC/BS. I had couple of Rx refill with Optum. I called Optum to see how much they would charge without insurance as I could buy those medications from Costco or Walmart for 5 dollars or less. Publix provides them for free. Optum quoted me 145 dollars and I said no thank you. I told the operator not to send any Rx and I will be transferring them to Walmart. They also have my credit number but they are not Allowed to charge without my permission.