OptumRx

I have been using Optum RX for 4 years. I have never had any problems with getting my prescription refilled, they send me a notification when they are sending it. (I am on the automatic delivery.) I HAVE had problems with the doctor not responding to Optum's request, which has delayed my prescription, other than that, my medications have been taking a lot longer to get here because of the problems with the post office. All of our community is having problems with delivery (as is the rest of the country). I was sent Christmas Cards that took 3 weeks to get here! It is not Optum's fault that the post office is having problems.

I am very satisfied with my mail-in pharmacy, they are always so helpful and courteous in answering my questions and concerns. I am always treated as a valued customer. I never have to wait long.

I love the fact that I get a 3 month supply of my prescriptions and I do not have to contact my doctor every time I need a refill, they do all of that for me, then lo and behold, my script arrives.

Shipping is fast, quick to get meds when you don’t have any. Friendly, professional. They make sure your needs are met. Home delivery is the way to go. No standing in lines. Straight to your mailbox.

I have been using OptumRX for over 5 years and have found no problems with my prescriptions nor with their Customer Services. I truly cannot understand all the negative responses that appear on the comments.

OptumRx is a awful awful company to try to dispense your Prescription. I would advise you go elsewhere to get it done. It will take weeks if not months to get it filled. This place is a joke and I’m not sure how they stay in business other than a strong arming insurance companies to force you to fill your prescription through their service.

Optum screws its patients and providers out of covering anything. It especially screws providers trying to provide mental health services. Just do not do it. If you are a company who is thinking of buying this for your employees, use Optum only if you want your employees to leave you

If you need a medication that requires a Pre authorization, I feel sorry for you. I have been trying to get my husband's prescription approved for over three months. They deny, deny, deny and then require you and the doctor to jump through hoops. They put the person needing the medication in the middle. They lie and say they did not get the pre authorization letter the doctor wrote so that you have to make MANY phone calls between them and the doctor's office. You speak to a person that is "offshore". When you can't get them to understand what you need and request to speak to a supervisor they tell you there isn't one. They had the wrong mg. for the medication and so denied the medicine.

OptumRx provides consistent low levels of service. It can take 2 weeks to over 2 months to fill a prescription, and some may never be filled. The worst part is that the company really doesn’t care. I have filed several complaints and even managers are not responsive. If I could give them lower than a 1 star rating I would. My recommendation is to go to Walgreens, CVS or any of the other pharmacies and avoid this mail order service at all costs.

I had to change to Optum Rx when I enrolled with United Health Care. From day one my time has been wasted on the phone getting switched from one department to another and getting nothing done to get my ** medication. The total lack of concern when one calls is crystal clear. Here's the time frame: This past Friday, spent 3.7 hours/phone. Saturday 4.2 hours/phone. Monday 4.6 hours and still no answers to my questions....they lie, lie, lie... blaming everyone else for their inept service, knowledge. Getting a prior authorization completed is a total joke with rude personnel at every level.