FOLLOW US (formerly (formerly
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 21 reviews that contain star ratingsSHOW RATING DISTRIBUTION (formerly

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

Be in the know

Get trending consumer news and recalls


Keep an eye on your inbox, the lastest consumer news is on it's way!

27 (formerly Consumer Reviews and Complaints

Filter by: Any
Verified Reviewer
Original review: June 11, 2018

I ordered two small items - hair color. I received a large, heavy box containing a dozen containers of medicated powder. The amount of the order was $28.00. The packing slip was correct; wrong items were shipped. I sent an email and the response was to take photos of the shipping label, barcode and items. I did so and sent another email when there was no response. A return shipping label was sent. I requested packing tape and to communicate with a supervisor. Numerous emails were sent back and forth. The “Customer Support” person, Rashad was relentless about my returning the heavy box if I want a new shipment with the correct items. I already informed him that the situation was in dispute with my credit card company. The phone number on the website is fictitious.

A recording says there is no one to take your call 24/7. When I was refused an opportunity to communicate with someone in charge and questioned why such a big deal was made over a $28.00 purchase and a shipping error (without overseeing shipments), I finally received an email stating I would be given full credit. This was already being handled by my credit card company. At no time was it resolved that I should not have to go through the time, expense and inconvenience of returning this shipment. It is apparent that something suspicious is going on within this company. Consumer Affairs and the Office of the State Attorney General should investigate.

View more
Be the first one to find this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 15, 2018

This has been the worst company to deal with, ordered by mistake two water flossers through Walmart for a Christmas gift. Tried to get how to send back. Walmart says they would contact me. Well they haven't. This is how they treat their customers, they never contact you back. And make it very hard to get a email to them. Very unfriendly site. Walmart did what they are suppose to do. Let's hear back from you AMERICANRXSHOP - OR SALES@MYOTCSTORE. Rated one star because you have to.

2 people found this review helpful
Not sure how to choose?

Get expert buying tips about Online Pharmacies delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Rating has been updated
Verified Reviewer Verified Buyer
Resolution response: June 10, 2017

The c.e.o called me and promised that he would personally take my order and have it to me in 72 hour's.I placed it Wednesday and I am going to see.But I don't care anymore. The ceo hit on the right point's. He didn't make it about him or get defensive and tell me his crew was this or that. He took the report seriously and admitted he needed to work with them.And that was the first responsible manager/ ceo in nyc to not get offended.I still like them.But with this thing we have in office we may not have otc cards. So if I have to wait 30 days I'll just deal with it. Where I come from people have to pay for everything. And I am gonna stock up on my favourite things b4 hitnix not my prez takes my disability away. So I still rate them but for the decency of the call I will upgrade a star. Things could be worse.

Original review: May 16, 2017

I want to bring attention to this company in the Bronx. When they are trying to get your business they pack your order in that day. And in the sales guide they promise you 2 days. But they told me 5-7. But on 4 occasion and coming up on 5 they take 27 days. And I love this company because your otc card at a drug store will buy you very little. But I placed the order on the 1st and management said this time it'd be better. But it's not getting better. I am not blaming the workers. I don't know why they take nothing serious when it comes to getting my products here. I don't know why the owners don't put a office in Brooklyn. I don't have a complaint about customer service and Frank has been very helpful since he got involved but niceties don't cut it. I was waiting on something that I had to spend $10 on because they are not consistent.

My fear is, the owners apparently don't know about this. And they all have kids driving for them. I don't want them rushing a order and get into a wreck. It does me no good to place an order and get it 27 days & place my next 1 three days later. And still it takes along time. 16 days I've been waiting and I'm not calling my insurance company because they are shocked it took 27 days. I want the owners to know this happens on a regular basis. Please get our meds etc to us, and the excuse is the same. They blame it on a shipping company. I say every time, "If you are out of 1 thing, tell me so I can get it somewhere else." I was waiting on pads and got them 6 days before I was due. I had to go buy them. This is not so much as a angry complaint but I want the owners to know so they can fix it.

View more
Be the first one to find this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 18, 2016

Poor customer service. Purchased several items and a week goes by, and no shipping update. I contacted customer service and they said, it's been delayed. After a week, get an email saying "your order has been cancelled".

11 people found this review helpful
Original review: Aug. 21, 2016

I placed an order on Walmart's website and selected this seller due to their free shipping. However, after reading reviews (unfortunately too late), I immediately regretted it. They took money out of my account on the first day and did not send out my package until several days later. When prompted for info, I got a very unprofessional email in broken English about how they sent my order out to the manufacturer and "hoped my package would arrive." Um, you HOPE? It should be a guarantee! When I entered in the tracking number they gave me, it was invalid.

When I told them this, they said that they were assured the package was sent out, but somehow the tracking number is invalid and they do not know where my package is. This was all within 4 days. They issued me a refund. So, I have no idea if my package is arriving or not. I have never seen more of an unprofessional **-show such as this company. NEVER order from them. I can't believe they are still allowed to operate after the numerous negative reviews about their incompetence. Shame on Walmart for partnering with such a business deterring company. But, whatever's cheaper for you at customers' expense, right Walmart? I will never order from Walmart's website again. BEWARE.

View more
17 people found this review helpful
How do I know I can trust these reviews about
  • 1,141,851 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on please visit our FAQ.

Verified Reviewer Verified Buyer
Original review: July 8, 2016

I purchased 2 compression socks from this store on When I received them, they seemed like they were used. They were double the price from another retailer on Amazon (which I found out later). I buy a lot from Walmart and trust their prices. I did not realize about such retailer on otherwise I would have done my research. I initiated a return process. They make it so difficult for you to return. I have not received my money back so far. I am still fighting. I don't understand why Walmart allows such retail selling on their site. Never, never buy from this store.

11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 16, 2016 has changed its name to and is still treating customers horribly. There is no phone number to try and they do not respond to email address given by Stay away from either or aka!!!

19 people found this review helpful
Original review: May 3, 2016

I ordered 3 cans of Ensure Nutrition Shake Powder Vanilla 14 Oz, and paid $18.37 each from AmericaRX Smart Shop that partner seller with Walmart Website, but myotcstore shipped 3 cans of Ensure Powder Canister Vanilla 14 Oz which is $8.97 each. I called Walmart customer service, and they brought the case to AmericaRX. Never got answer from them. I emailed sales@myotcstore, and representative asked me to send the image for the package, shipping label, and product bar code, and product received. I scanned all and sent to them. Screen at myotcstore told me in order to resolve my case, she needs the image of all products that I received which is 3 cans of Ensure. I sent her the image of 1 can because 3 are the same. Why I have to scan 3 of them? What a headache. I had to take 3 pictures of the same item for my case resolve?

I was frustrated, and searched for their website, and saw the same product (label, and description) they list on Walmart Website at $18.37, but on their website is $10.81. This company is not honest, and staff don't know how to solve the problem. Maybe they are trained to go around to rip money from customers. I would not recommend this company to anyone. This is the first time in my life to deal with the seller like this.

View more
12 people found this review helpful
Original review: Jan. 21, 2016

I bought a product from for $5.99 to be ordered through their off site myotcstore. The charge went through the day of purchase (12/30). I received email that the product shipped with DHL tracking number (1/7). By Jan 21 the product had not arrived. The DHL tracking number was invalid. I called the Help Center at Walmart to explain that I would like to resolve my purchase by either getting my product shipped or my money refunded. I was skipped around at least 4 times. I was sent to myotcstore number (516) 858-0415 which is a glorified voicemail and the only number the CSR has available for the marketplace. etc. etc. In the end they have me dispute the charge at my bank.

This Walmart charge has no resolution. There is 'nothing they can do' to refund my money or guarantee my product. They had no problem charging my account a month ago. Nobody on their help lines has the power to process a refund, find the product, or ship the product. Sounds like a 'win, win' for Walmart. An hour later, I called my bank and they processed my dispute within five minutes.

View more
10 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2015

I placed an order with the company and I was very disappointed. I paid for the item Bio-Oil 16 oz and I never received the item. USPS nor took credit for the mistake and now I am out of my money and still do not have a product. I would not recommend this company to anyone and I will not be ordering from them again. They were no help when they still have my money.

9 people found this review helpful
Verified Reviewer
Original review: June 24, 2014

I will never order from this company again. I ordered 5 items. Three were bottles of liquid that were partially wrapped in plastic. Two were items contained in cardboard boxes. One of the bottles opened during transit and completely saturated and contaminated the two other items in the box which fell apart. I took pictures and sent them in as evidence per their customer service. I was contacted and informed that they did not have replacements. I was also informed that they would only reimburse me partially for the two items and not at all for the bottle that was emptied in the box. They did not seem to understand why I did not just pick out the damaged pieces. Customer service is totally unacceptable.

13 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2014

Before the order shipped I tried to cancel because I saw the shipping cost! They didn't get back to me until the order was shipped.

9 people found this review helpful
Original review: April 2, 2013

I ordered some items on 3/5 through Amazon. I received one damaged item on 3/22. It was a bottle and the inside of the glass stick was broken. I could hear the stick was jiggling inside of the bottle. The item was fragile, but there were no tags saying "fragile" on the box, neither any protection around the item. I called them on 3/25 and explained them so many times. It took almost 30 minutes! No response received. So I called them again and they told me to send a photo, but the liquid was too dark to take a photo of the inside. Again, I explained them but they didn't get it. I emailed them with 2 photos. One was the damaged item and another was how they shipped the item without the protection.

I finally got to talk to the Indian manager Sam (ext **). He confirmed he received the email from me, but he started shouting at me. He even told me to call the manufacturer, which wasn't the shipper. They were the shipper! I was being patient with him during his raising his voice against me. I told him that I am not going to be responsible for the return cost. He finally told me that he would send me a return label but again, no response. So I filed the claim through Amazon and immediately they sent me a return label, which I needed to pay to send the item back. In the email, they asked me to send a photo or send the item back. I don't know how many times I told them the item's bottle is too dark to take a photo of inside. I filed the second claim for the return label and Amazon offered me a gift card of the amount for the damaged amount. I took the offer and they closed the case.

Don't buy items from this store!

View more
14 people found this review helpful
Original review: March 3, 2013

I have recently helped a friend who received a damaged (destroyed) shipment from AmericaRX. The customer service was outright insulting. They did everything they could to avoid a refund or a replacement in spite of the fact that it was perfectly obvious that the damage was due to shoddy packing. Amazon had to step in with their A to Z guarantee and force AmericaRX to refund the purchase. My friend wrote a negative Amazon seller review describing the whole awful experience. Minutes after the negative review went online, four five-star reviews appeared. They were all two or three words and clearly written by the same person. Two were even signed by the same person. AmericaRX is gaming Amazon's very weak company review process. This alone is reason enough to avoid these jokers.

10 people found this review helpful
Verified Reviewer
Original review: Dec. 3, 2012

Sadly, my experience did not seem to be unique. I placed an order on June 7, 2012 and received only part of my order (quantity ordered was 16 and I received 10). I called immediately. They apologized and said that they would ship the remainder. I never got an email with tracking number so I called again 3 weeks later. Again, they apologized. I have called a total of 8 times over 6 months. Now their story is that, "It says here (in their computer) that all items have been sent." They can offer no evidence of this. They cannot quote me the UPS tracking number and they will not return my calls. Whenever I call and speak with a supervisor, all he said was, "It says here we sent you everything." They still owed me $53 worth of product. These folks should be out of business. Do not order from them!

14 people found this review helpful
Original review: Oct. 31, 2012

We placed an order. A package arrived and it was the wrong order, and the shipping slip inside had someone else's name and personal information on it. We returned it. We contacted them numerous times to receive our correct shipment with no response from them. They now have our money and our product. They need to be taken to court for fraud and theft.

6 people found this review helpful
Original review: July 17, 2012

I received only 50% of my original order with no explanation, although I was charged for the whole order. Numerous phone calls and emails but I have had no response. I intend to take further action on this in the light of similar complaints I have seen. These people give online companies a bad reputation.

3 people found this review helpful
Original review: April 18, 2012

I placed an order with AmericaRx and I never received it. I contacted them multiple times and they refused to rectify or help in any way.

3 people found this review helpful
Verified Reviewer
Original review: March 24, 2012

I have placed an order on March 7th. On March 11th, because I had not received a shipment notification, I requested a cancellation. They refused saying it had been shipped. A shipment notice came 2 days later, and when tracked, it only said a label had been printed. Finally, I received it on March 21st.

4 people found this review helpful
Original review: Dec. 2, 2011

Two thumbs down! This place is horrible! Please do not buy anything from them. I ordered something 11/27. On 11/30, I have not even received an email. I called them and they were giving me the runaround. I told them I paid an extra $11 to have faster shipping. They refused to credit my anything. They were so rude. The guy even hung up on me! This place is horrible!

3 people found this review helpful
Original review: Nov. 1, 2011

I am also a victim of the unscrupulous business practices of AmericaRx, which is anything but American. I had an order placed for almost a month, before I began to seek restitution. The seller was not active in providing new information about the failed delivery, only that they would escalate the delivery or provide a refund. Two emails resulted in the same "smoke and mirrors" in an attempt to duck a failed business transaction on their part. I requested for immediate cancellation so that I might order from a competent vendor, but was denied due process, with no effort to update the order.

AmericanRx has numerous complaints, on Consumer Affairs, Ripoff Report and other complaint sites. at this time, still harbors them as an acceptable vendor. For sake of integrity, should take action to remove or ban this New York-based Indian run unethical business. However, like many of similar businesses, they will keep the process padded just enough to win support of store front venues.

View more
8 people found this review helpful
Original review: May 8, 2010

I am trying to return a suction machine I ordered from I have spoken with at least two different customer service representatives but most frequently with Hari. The suction machine I received did not have either of the features that were described on the website. It was advertised as having an internal battery and a carrying case. I was advised by to contact the manufacturer (DeVilbiss), which I did. They informed me that the model advertised and sent to me did not come with an internal battery and the website advertisement was in error. A representative from DeVilbiss contacted and told them to change the website ad and refund my money. Hari contacted me and told me I would be receiving a return label from

I have been waiting for over two weeks for the label and was given a tracking number for the label. When I check for any shipping activity, there is none. We needed to find another company to supply the type of suction machine we needed for our handicapped daughter. We had one for her bedside but no back up suction machine. We always keep two suction machines in the home so if one fails, we still have suction capability. We need one with an internal battery in case of electrical power failure.

View more
3 people found this review helpful
Original review: Feb. 23, 2010

There is fraudulent activity happening. I have not received my order, and it's been over 2 weeks. Something was shipped, because there is a valid tracking number, but at the same time, it seems that the package is lost, and AmericaRX says there is nothing they can do. The package, apparently, was processed at a postal facility in my city on February 12th, and it is now February 23rd, and I still don't have it. I was in the shipping business for 3 years, and know when a package is lost, the only way to find it is if the sender (AmericaRX) opens an investigation with the shipper (USPS).

So there is nothing they can do, right? I tried calling the 3 toll free numbers provided, and all 3 are out of service. I finally found 3 other numbers, which are also indicated as toll free, but I know they are not. After being on hold for over 5 minutes, I spoke with an agent who was uninformative, refusing to speak with USPS. Ive sent emails, and received not one response. My last resort was to try live chat, where again, I got the runaround. I will be contacting the bank & credit card company, as well as filing suit with the Better Business Bureau! No economic or physical damage, just aggravation from a company who is conducting fraudulent activity.

View more
6 people found this review helpful
Original review: Jan. 20, 2010

AmericaRX sucks! I never received my order. I still have not received a refund even though they said I would three different times. I had to contact the Better Business Bureau, my bank and next, the courts. This company is horrible! I am still fighting them for my refund. They do not care about their customers. They do not have a support line, just a sales line. They do not reply promptly to inquiries or issues. They will not save you money. They are rude and mean. They are mostly in India with a shipping depot here in the US. AmericaRX sucks!

6 people found this review helpful
Original review: Jan. 1, 2010

I ordered a product, and I never received it in the mail. When I tracked the package, it was indicated that the package was delivered to a woman, but no apartment or address was noted. I was not the woman that it was delivered to, because I don't have this package. When I emailed the customer service department, they wrote and said that a package can be left anywhere, in or near my building, however, if this is the case, then it was delivered to the wrong person. Please contact this bogus company, so that I can get my product or my money back! My credit card was charged for this product (about $20), but I never received a replacement for this product, or a refund.

6 people found this review helpful
Original review: Dec. 21, 2009

I placed an order with on 12/17/09. I paid for UPS next day air delivery. I have not received my order as of today 12/21/09. I tried to use the tracking number that was sent by email to me to find out it was not a UPS shipping number. I went to the online site to check my account. This told me the item shipped USPS. I looked up the shipping number on USPS only to find out it is not a USPS shipping number. I called the company and after waiting 20 minutes on hold, I finally got a live voice. I was then told this is a FedEx shipping number and was put on hold. While on hold, I looked up the FedEx shipping number, only to find out my package won't be here until 12/24/09.

After being on hold for another 4 minutes, I was finally told what I already found out about the delivery date. I asked why I paid $13.99 for UPS next day air when it was shipped via FedEx for a week later. The woman said she did not know why this happened. I asked for a refund on the extra shipping charge. She said she would speak with the shipping and billing department and told me to have a good day. I have no clue as to what will become of my refund. I will not deal with again. I needed this item for the date I ordered it for.

View more
3 people found this review helpful
Original review: Dec. 9, 2009

I ordered about $78 worth of toys from this company on 11/13. They were having a great sale. The website states that items will be shipped within 2-3 days. I waited a week and saw that my order status still said "ready to ship." I emailed them and asked why they had not been shipped yet, but did not receive a response. It has now been almost 4 weeks since I ordered and the items still have not been shipped. The 1800 numbers hang up after a few minutes when you call them, and I never received an email response. I just would like a refund at this point.

5 people found this review helpful expert review by ConsumerAffairs is located in East Elmhurst, New York. It provides online ordering and shipping for products like over-the-counter medicine, vitamins, beauty products and baby products. Consumers can visit their website for online promotions and daily specials like free shipping, rewards points and discounted daily brands.

  • Promotions: offers consumers a variety of daily promotions under the “Myotcstore Deals” section of their website. Customers can get up to 50 percent off various products, shop the clearance section and use daily promotion codes to receive discounted products. has a separate page for products that come with free shipping.

  • Security: As an online retailer, provides excellent security to protect shoppers’ personal and financial information. All personal and credit card information is protected by 256-BIT SSL encryption, meaning it uses a 256 BIT-key to encrypt data. This is well above the standard 196-BIT encryption.

  • E-commerce awards: has a seal from the global e-commerce research website as a top 500 online retailer in the United States and Canada. It also has a seal from Inc.’s top 5,000 online retailers for being a five-time Honor Roll member.

  • Newsletter: Consumers can sign up to receive a newsletter from that contains information on weekly deals and promotions.

  • Rewards program: In addition to its many daily deals and promotions, offers its customers a rewards program. For every one dollar spent, consumers receive one rewards point that can be redeemed on future purchases. One reward point is valued at $0.05.

  • Best for: consumers needing over-the-counter medicine and other drug store products delivered to their home.

Profile picture of ConsumerAffairs

Research Team

View Profile

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services. (formerly Company Information

Company Name:

Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!


Keep an eye on your inbox, the latest consumer news is on its way!

ConsumerAffairs Solutions for Business

Let's talk

Follow us

ConsumerAffairs ranks 562 on Inc. 5000 for 2017

At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us.

At ConsumerAffairs we take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected.

You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our Terms of Use.

Advertisements on this site are placed and controlled by outside advertising networks. does not evaluate or endorse the products and services advertised. See the FAQ for more information.

The information on our website is general in nature and is not intended as a substitute for competent legal advice. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

Copyright © 2018 Consumers Unified LLC. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.