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Review Guidelines

The best and most helpful reviews and complaints are factually correct, include details from your firsthand experience, and have photos.

Guidelines for writing your review:

  • Include enough of a description to be helpful for others (usually over 100 words)
  • Please exclude profanity, threats or personal insults
  • Don’t include personal information such as email addresses or phone numbers
  • Don’t write in all caps

Guidelines for uploading photos:

  • Photos should apply directly to your review
  • Image format should be jpeg, gif or png
  • If you have privacy concerns, consider blurring or blacking out the face of individuals in the photo

Please note that not all reviews or images are published. Our Moderation Team will evaluate your review and image to make sure it fulfills our guidelines. Remember, you are responsible for what you write and upload so please be fair and honest.

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We prioritize reviews submitted with a proof of purchase. A Verified Buyer has purchased the reviewed product or service and provided proof of purchase history to ConsumerAffairs. This specification is intended to identify those members of our community who are submitting reviews of products that they own or services they've received. Any proof of purchase information submitted to ConsumerAffairs will not be displayed on our site or used for any other purpose.

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ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their complaints and a means to be contacted by lawyers if their complaints have legal merit. Your complaints and reviews may be published, shared with the news media and reviewed by attorneys at no cost to you. See our FAQ for more information