Ulta Beauty Reviews

I am attempting to order items on Ulta.com. Items are on sale but when added to my basket they are showing up as full price. Is this a Bait and switch? Extremely disappointed and will not place the order.

The card with Ulta is fine as long as they don’t deny your payments that are coming through your bank directly to them and then cause you to fall behind and charge late fees and interest fees and oh 10 times more than the card was ever taken out in and then they report you to all the credit reporting. They had some collection, agent lady, calling me from Ulta, threatened to come to my house and have me arrested and thrown in jail and taking all my belongings and leave and disturbing messages every single day for two months nonstop and they continue to charge my card even after my card has been closed since May. Consumer Financial Services Protections says it’s OK because the company can do what they want to. They refused payment and to even work with me and my bank to straighten it up and they continue to still charge me fees on an account they claim they close back in May of 2023.

I tried to place an order but their system must have had a glitch because they place a hold on my card (above the amount of the order) and never placed the order. I called maybe 7 times in a period of 3 weeks. Each rep told me something different. Some said the order was placed, others said there was no such order. Some said the hold would drop off, others said they didn’t see a hold. Finally one rep told me to email their department that handles this particular issue. I emailed them several times and provided the info they requested, however I haven’t heard back from them. I still have a hold on my card since August 23rd and it is September 24th. I called my card company and they told me ulta needs to release the hold so they sent ulta a request to release the hold. Well that was a little over a week ago and nothing. So for this reason, I have no desire to deal with Ulta anymore.

I placed an order with a gift card, received an email that one of the products was out of stock. I asked online to cancel the order, didn’t want to drive to the store for a remaining $3 item. They said they can’t cancel, just let it cancel itself by not picking it up. Had to wait 5 days for it to cancel itself and received an email that funds are held for nine days after that! Also didn’t have access to the funds from the item that was out of stock, so I couldn’t even try to reorder that item elsewhere while waiting for the order to cancel.

I have had a credit card with Ulta for several years. I have never been late on my payments. In July I paid the card off and closed the account. The person I spoke to told me all was good only for them to charge me interest in August. I did not know they had charged me so they then charge me a late fee charge. When I called they would not make it good by removing the charges. I paid off 5 other cards in July and Ulta is the only card company that did this. Beware! I do not recommend ever using a credit card with them.

Just because I called my credit card company regarding a return I made 4 years ago because the store refused to return it even though it was within 30 days with receipt and received horrible customer service from a store employee. This company said I was never allowed to order any products online and have them shipped to me. They totally blocked me. I can’t wait to cancel the credit card from them.

It is not worth getting their credit card. Your points are never added on time or even close. You spend for 40 minutes on the phone with no end result. I've spent so much money and all I get is "please hold". The credit card dept blames Ulta and Ulta blames Master Card. Never again.

I went to the St. Clouds store to pick up and order today 7/7/23. I was blatantly ignored by JD at the register. I looked back and there was another employee name V, the goth lady standing around watching me wait. I ask her for help and she seem mad because I disturbed her standing around. She hesitantly came over to help. I asked why JD didn't help her, V snarled at me and said the customers at the register is priority. So I said, "And I'm not?" She replied, "Aren't I helping you now." I just told her to cancel my order and left. Ulta is going to the dogs. The staff is rude, lazy, and unprofessional. I'm done with Ulta's ** show. I will be driving however far to Sephora. Sephora has better service!

I was told that the cost of my online order would be $40 because I applied my Ulta credits. When I checked out, the price was $40. When I checked my card later, they had charged the full amount of the cost without the credits. They refuse to cancel my order or provide a partial refund. This is fraud.

While the online process was a nightmare and they told me that even the stores were out of the products I wanted. They sent me a $30 gift card. I went to the Ulta store to use it and they had every single item I ordered. I spoke with a manager (Elana?) And showed her my order receipt. She rang everything up for the sale price and made my day. She very quickly resolved what I couldn't on the phone for wasted hours. I'll still use the company but only in person. Not sure if it's their warehouse but I'm not chancing it again.