Simon Malls Gift CardsConsumerAffairs Unaccredited Brand
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DON'T PURCHASE A SIMON GIFTCARD!! I won a $500.00 Simon Giftcard at a local preschool fundraiser last year. When I went to use the gift card a few months later at a restaurant, the card had been compromised and the balance of the gift card was significantly reduced. I called Simon early the next day and filed a dispute. They requested a dispute form with a list of all transactions I was disputing. I completed the form and emailed the form back to them. Blackhawk (Simon's dispute company) sent a letter requesting multiple items including copies of the gift card and purchase receipt. I responded timely by email and explained I did not receive a receipt but sent them copies of the card along with the container the card came in.
I received a letter response from them stating the claim was denied due to "no error". No one at Blackhawk could explain what that meant. They only said I didn't give them the receipt so I went back to the PreSchool and got the receipt and sent it to Blackhawk requesting they reopen the claim. They would not respond. I called into Blackhawk and was told by at least 10 different representatives (I have records of my phone calls and what was said) that my claim was in process but it takes 60 to 90 business days to review. I continued to call every few weeks for an update and got the same response so I waited the full 90 days and called in and was then the representative asked "Why did you wait so long to follow up. The claim was denied." Finally one of their representative told me the claim was denied as they said they received an email from me saying I had mailed the gift card and it was lost in the mail.
They said they received the email on 10-27-2017. I explained repeatedly that I did not send them an email saying the card was mailed and lost as this was not true. They continued to tell me to file a claim with the post office. Since I didn't mail the gift card how could I file a claim. They said we have the email confirming the card was lost. I requested, by email, a copy of all of the documents they used in their investigation to arrive at the denied decision. According to their disclosure I am entitled to these documents. They refused to send them to me. I continue to follow up requesting a copy of the email and they just give me the same story that I told them. I mailed the gift card and that is why they denied the claim but refuse to give me a copy of the email they say I sent. (They said check my sent mail)! This does not make sense to me.
I even went to Simon Mall and they were absolutely no help at all. They were a little baffled that Blackhawk asked for the purchase receipt. I am surprised that an organization this size can get away with not paying this claim no are they adhering to their disclosure statement and keeping information from a consumer on why a claim was denied and providing documentation for the reason for denial. --No error-- is not a sufficient reason. If they would have told me about the bogus email I sent at the time of denial we could have resolved this issue months ago.
My young daughter was given a $500 gift card from grandparents in another state. We went on a website to make a purchase. Website emailed me next day saying they won’t accept card. Fine. I went to use card. This company placed a 7 day hold on funds. I convinced them to release funds in 5 days. Funds still not on card after 7 days. Called Simon Gift Cards, they informed me of their own 10 DAY hold on refunds!! I asked if money was on the gift card. They said “yes” and will be released in 10 days. I asked to speak with accounting. The customer service said “there is no way to contact anyone to help release funds”. No accounting. No bank. The customer service department was very cordial that was not an issue. The fraudulent hold on funds not ever used by both companies is. Shame on you Visa and Simon. Thumbs down.
I was given a 250.00 gift card for Xmas. I then bought an item at Best Buy Mobile and asked the store clerk, "If the person I give this item to wants a different color can I return them?" The store clerk who took my Simon's Visa gift card did not mention to me that a return item on such gift cards can take up to 7 calendar days to be returned. So the funds would not be potentially available if you use this card and return the item. Had I known this information ahead of time I would have used my regular debit card.
2 days later I did return the item, and was told by Best Buy that I would receive my refund within 2 to 3 hours. When this did not happen I contacted the Simon customer service number. I waited 20 min listening to an automated person, until finally I got a gentlemen who was very uncaring, did not seem the least bit interested in my concerns or stress that the money had not been put back on, and then proceeded to tell me that I would have to wait up to 7 days for the money to go back on there!!
When I expressed to this man that I was very upset as I was going to use this for additional Christmas purchases, he told me in a monotone, bored voice, "I am sorry for the inconvenience mam, but this is in the terms and conditions"!! Well, honestly what a unfair practice. They take the money when the purchaser buys the card, but are not the slightest bit interested in giving it back very quickly. I can understand 24 to 48 hours max, but 7 days!! So by my own ignorance to the "terms and conditions" of this lovely gesture someone gave me, I lost out on the fun and joy of spending this card for further gifts/purchases before Christmas. It's not just the money but also that the "customer service is outsourced" and these people that answer the phone demonstrate a robotic, uncaring, non-sympathetic response, and it leaves you feeling like "Oh well, so much for a nice gift!!"
I was given a gift card and it was lost the same day. I called customer service and had no way to submit it as lost as I hadn't even registered it, I just so happen to find the card in a gift bag and all the money has been depleted due to fees. I understand fees after the card has been used and a year goes by without the balance being used. But to take all the money in fees for a card never used is robbery. Customer service says they could not help me when I lost the card and again when I found it. Instead they kept all the money. Never ever will purchase a Simon gift card!!!
I went online and ordered a gift card for my daughter's birthday, received an email saying I would receive it in three days. Ten minutes later another email came across saying my card was canceled because of possible fraud. I called customer service who were very rude and ended up hanging up at the end of the conversation. I asked her why this happen and she could not come up with a reason, all she said was "You will get you money back by May 13th", I told her that was not good enough, I explained to her why would I get an email saying my card was on its way and 10 min's latter saying it was canceled because of possible fraud. Which there was nothing to indicate this. I asked her why would she or her team check for fraud and then denied it, instead take the money first.
She could not answer that and said "You will have your money back by the 13th." Well in the meantime who is getting interest on this money, not me. There was no fraud here, emailed my letters to my back, and she said "Something is not right here." They are going down their lawyers on Monday. Do not buy these cards. Looks like someone is trying to bring in a lot of interest for their company.
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Received a Simon Gift Card as a gift (Naturally). They print an expiration date on the front of the card (IE: December 2017) with the words FUNDS DO NOT EXPIRE. However, after a few months they start charging a "FEE" of $3.95/mo on the card. They claim that the funds are not expiring, they are just charging Fees. This company should be shut down and prevented from doing business. When funds are depleting from an account, THOSE FUNDS ARE EXPIRING. VERY DECEPTIVE PRACTICES. Please Do something about this company!!!
I was given a Simon Gift card & didn't use it for a year. When I started to use it, it was invalid. They kept the money. A really bad company.
They locked my money because I don't remember how much the loading value of the card was! Doesn't matter that I still have the card and know the 16 digit card number, exp. date, and 3 digit code on the back! I also know the 20 digit card id number but they won't unlock my funds unless I remember how much was loaded onto it! Basically they will now get to keep hundreds of my dollars forever.
I purchased a $500-card. I made a charge to Superior Tour and Travel for approx. $400 - for a Bahama cruise, and (3) hotel nights at the Calypso Hotel in Orlando, FL; (2)tickets to see a show called Medieval Knights in Orlando, FL. The merchant ran out of vouchers for the 3-day 2-night cruise. Simon refused to dispute the charge, and lied to a nutty Las Vegas Atty. and arbitrator and told him "We did everything we could for him, it was all the fault of US Bank!" (Whom only retains the funds in a bank acct. The arbitration judge bought their lies hook, line, and sinker, and fined me $3,000.00 Atty. fees, plus $916.00 and court costs ruling "No good deed goes unpunished!"
I appealed to the NV supreme court, which Sat on the case for approx.4 yrs. and dismissed it without ruling on the merits because it refused to grant my fee waiver to waive the $500-fees for my 2 appeals. Judgment is in the process of being confirmed in Orange County Superior Courts. Federal court have overruled me on my 14th amendment, denial of due process arguments together with Orange County Superior Court Judge Stanford. I have now been ordered to unjustly pay Simon, Inc DBA Spogg, Inc. ($4.500.00), while they have wasted ($50,000.00) hiring lawyers to fight me in Las Vegas, NV, and Orange County, CA Courts.
Same story as everyone else on here. A couple years ago, a family friend gave me a Christmas gift card for $50. I immediately put it in a wallet, which I then misplaced. Fast forward to last week, I moved and found the wallet with my gift card, which I was so happy to use because I lost my job 3 months ago. Of course I was very unhappily surprised when I found out that the balance is now $0 because of their bogus and absurd fees. I am incredulous that a company can charge you to not use the money you spent with them. Customer service was useless. I spoke to an agent, then a supervisor, then a manager, all of them in India, and all refused to help or be at all accommodating. NEVER give business to this crooked company. They steal from their loyalty customers and their customer service is unacceptable. I hate Simon.
This company sent me a $21 gift card I received on March 19, 2015, but I can't activate it with any of my information like the last 4 digits of my phone number. Simply put, they may have stolen the investment.
Do not buy a Simon gift card! Their maintenance fees and other unjustifiably high, bogus charges will substantially wipe out the balance of your card before even a year is up. Forget it if you misplace the card. They will literally wipe out your balance and tell you, "Sir, it's in the fine print" as if toying with your investment is fair and understood business practice. Yeah maybe in back alley gambling room. It would be like buying sand in the desert with other payment options that are out there these days. I'm not sure how Simon's business practice is legal, but their whole gift card revenue system revolves around ways to snatch your money if you even look the other way - total ripoff! Literally no upside I can think of. Sadly it took me $50 (balance wiped out in a few years of not using card) to learn that these people are crooked con artists - taking advantage of people's kindness in buying a gift... Avoid!!!!!
For Christmas we bought our daughter a Simon's Visa Gift Card. In April the card was stolen. We immediately reported it stolen, and Simon's asked us to wait a month before reissuing another card in case the original card was recovered. We waited a month - the police had not found the card or the thief, so we requested our card be replaced. Simon's told us we would receive a new card in 10-14 days. That was in May. We still haven't received our card. We have called and they have told us we should receive it in a couple more days. The mail must have been delayed.
Today we called and told them we thought they were being frauds and we wanted our money. They said they have the new card number, that the card was mailed and we just didn't receive it. We think that is a downright lie. We told them we want a new card now, and the interest the money would have made since April. They told us a new card would be issued and it would take 10-14 days. We told them to FedEx it, and they said they couldn't. We told them you can FedEx from anywhere in the world, and we wanted it by tomorrow. We have sent Northeast Contact this information. We will fight to get our money back. This is a rip off. Don't buy Simon's Gift cards.
I feel so sad that a company dealing in the wonderful happiness of gift cards to persons of all ages, that puts smiles on our faces, makes our hearts happy, can get away with treating us all so bad and wrong; take away all our happiness by taking our gifts away and keeping it all for themselves in corporate greed, not caring who they hurt.
My complaint is the same issue as many other complaints with a lost card that I have read below, ... then found my card later and become so frustrated when told 'the balance is zero' - when it was never used. My gift card was small $25 Gifts, are suppose to make all of us happy, yet Simon Gift Cards have found a way to take my happiness and my gift card away from me, for corporate greed.
This was a 'gift' - misplaced and a huge disappointment when told all your gift money was taken away by fees after it was found. Simon gets my gift money for free...Yet the card instructions say that if the card is 'lost after expiry' there is a $5 fee to replace it. India (no Americans to talk with, East Indian customer service reps only), insists to focus on monthly fees - there is a difference in culture and interpreting card instructions, and completely refuse to give you an American to talk with.
Think 1001 Times Before Buying a Simon Malls Gift Card and Supporting a Company that does all its business in USA and then gives all Customer Service Jobs to a possible below USA minimum wage Call-Center in India, where all they seem to say is 'NO' - 'Can't Help You' and 'Refuse' to give out Head Office phone number in USA and find every reason to keep my gift card money. Most customers would just give-up so they can keep all your gift card money 'for free', because the company leaves everyone with no options where to get American Help.
Please tell me who is going to go to India to complain to whom over there? and what are they going to tell you if you do go? This is a USA issue, go there . Again consumer gets trapped in a circle, so all we can do is write a complaint on the internet, like I am doing now. My issue is the same as a lot of others who have written complaints - 'a lost gift card' and 'when found', find out all money is gone for fees. The card states that if you call with a lost card it will be replaced for a $5 fee...(that is not even fair but okay). These are gift cards, when you call, India asks for the card number that is lost, most people do not know the number, then India say 'we can't help you' again. When you finally find the card, India says 'we can't help you' - there is a zero balance on your card, fee's have taken it all.
I would like an apology from Simon Malls for all my lost time, frustration and my $25 gift card returned in full - somehow I feel this very unlikely as the way I have been treated by their customer service who represents the company 100%, and how all the reasons for all the other complaints --- I feel so sad that a company dealing in the wonderful happiness of gift cards to persons of all ages, that puts smiles on our faces, make our hearts happy, can treat us all so bad and wrong and take away our happiness by taking our gifts away, and keeping it all for themselves in corporate greed.
This is scam. I purchased $400 card from local mall, following week I made $399 online purchase and was declined twice. Called customer service in India and was told that I can't use only 85% of my money for online purchase. What a racket, my balance show $400 but I can't use my money.
I am writing this review to make sure nobody buys and gifts Simon Gift Cards and if you ever do, warn your users of the 'fine print' that 12 months of inactivity will start charging $2.95 and render your gift balance to 0. If you do use this card for gift purposes, please notify your gift received in BIG and BOLD to use it within 12 months for sure else you will start to lose your gift amount...unlike other gift cards and I've used and gifted several from stores or Amex or Visa, those don't expire.
In our case, we were gifted the card and it was misplaced and unused. Found it today, decided to use it and guess what... there's nothing to use! Called customer service and they are a bunch of helpless folks who can't revert or give an alternative. Thankfully, this was a $35 amount... I for sure after this experience never buy this gift card and don't recommend it to anyone to use... LAMEST PRODUCT and CERTAINLY NOT A GIFT.
If they had any decency and someone monitors this, they should send a replacement card or notify me to reverse the charges!!
On July 5, 2013 I purchased a gift card from Simon Mall in Little Rock, AR in the amount of $300.00. The card no. is ** and the 3 digit no. on the back is **. On July 6th I called and reported the card stolen. The representative indicated that the card would be blocked, a new card would be issued, a $15.00 fee would be deducted from the balance of the card and that I would receive the card in 10 to 14 days. On July 8th 2013 I called to verify that the card would arrive at my my address in 10 to 14 days. I patiently waited for 14 days but did not receive the card. On July 25th I called to report that had not received the card. I asked if they could send a new card by over night express or reinstate the original card so that I could have a prescription filled. The representative said that the system would not allow such transaction. He said that the second card would would be blocked, a new card would be issue and that I would it in 10 to 14 days, but wait a few more days to see if the card arrives.
I called again on July 29th this time asked to speak to a supervisor and reported that I still had not receive the card. The gentleman said the same as the representative. I felt misused and improperly mistreated. I then asked to speak to some in a higher authoritative position as he. He said, "I will let you speak to my boss but she will tell you the same thing as I am telling you." He transferred the call. A lady comes on the line and I asked had she discussed the case with the other supervisor. She said yes. After she explained her position about the matter I asked if she could reinstate the original card so that I could have my prescription filled. She too said no. I asked if she could send the new card by overnight express. She said no. I expressed my dissatisfaction and that I would contact Consumer Affairs but that did not change her position at all. This is July 30th and I have not received the card.
I purchased a gift card on 12/8/12 as a Christmas gift. As of 12/21 (Friday before Christmas), it hadn't been received, so I contacted the Simon Company. The first frustrating part about dealing with this company is that there's no way to get in touch with a person (as far as I could find). You just have to submit an inquiry on their site and then deal with a nameless customer service group via email. On 12/21, they confirmed it would be delivered by Monday, but when I asked for a tracking number I never received anything. On Monday, I wrote back confirming it did not arrive, and they apologized, blamed it on the post office, and said they could cancel the card and refund my money, which I asked them to do.
I never heard back, nor received a refund, so I reached back out on 1/2, with no response, and again on 1/5, with no response (still as of 1/8), nor has my credit card been refunded. I run a business myself and cannot believe that a company as large as Simon is okay with a business model that allows for this type of customer service. This, all after a similar experience with them last year where I purchased the card weeks before Christmas and it didn’t arrive until days after the holiday. I should have learned, what a waste of time. They've lost a customer, as well as this customer's family & friends, for life.
I received text messages saying I had won a $1,000 dollar gift card. I did everything I was told to do, however, I never received my card. I received another text telling me to go online and claim my $1,000 Walmart gift card. However, the website they told me to go to wouldn't work this. It has been going on for over a month and I still haven't received my card. I feel this is fraud. I want my card and for them to stop texting me.
My 10yr old received a $25 Simon gift card for Christmas. She tried using the gift card at Inside Scoop in Eastland Mall for a $2.50 purchase of candy. She was informed by the cashier that they do not take Simon gift cards there. I then tried paying for it with my debit card which I was informed then, that they do not take debit/credit for under $5. I told the cashier to forget it then because I do not carry cash on me. The cashier threatened me with calling security and that I had to pay for it causing a scene. I ended up paying $11 for a junk stuffed animal and candy just so I could get out of the store without security being called on me for stealing. Never again will I go back to that store and I will tell everyone about my experience with the Simon gift card. Do not buy one!
I received a $50 Visa card for Simon Mall as a gift in 2009. Buyers and users need to be aware that there is a monthly fee, as well as an expiration date. The balance is down to $20 and there is a $15 fee to renew an expired card. So I will end up with a $5 balance out of the $50 (if I receive it at all, which is questionable after reading other complaints). There are many other options for gift cards that do not expire that might be money better spent. It sounds like Simon Mall is pocketing a lot of the money intended for other people.
We have gift cards and they refused to honor them at various restaurants causing us embarassment. They want you to have 20% additionally on the card for a tip. We always leave either cash, or use our credit card for any money needed for the bill. It is not the restaurant that refuses to accept the card but it is Simon Mall themselves.
They will not refund the money on the card and we also found out that this practice exists if you try to use it at any service place i.e. beauty pallor, nail places etc. No one tells you of this restriction when you purchase the cards and now we are afraid to give them as gifts as is our usual practice on holidays, birthdays etc. We feel that this is definitely a situation that needs to be rectified or return our money. We have almost $1000 in these debit cards.
Simons customer serv. rep said hotwire must fax them the information from the merchant and state that they decline the purchase but, they haven't after 4-5 calls and my problem is if i see that it was decline why they can't call the merchant for the card holder like a real bank would do
I get to clearwater or i lose my job I have no rental nor my money to make other arrangements
I received a gift card in 2006 for #100 from my sister. (I misplaced it then found it). I checked the balance, and it was for $75.00. All Malls told me it was valid and able to use. I went to cash out at a store, and it was declined. Called on 3/18/08 and was told they would re-issue me one for $60.00(charge for re-issue is $15).
I called x10 times(I have documentatation to prove it along with emails) and still do not have my card. On May 19th, a male friend called for me and was told, they had my address and phone number incorrect. They corrected it with him on the phone and said it'll arrive in 14days(I was on the phone as well, to hear the conversation).
Today(June 16th 2008), I called because it should've been here, and Janice(sp?) told me that because my call was disconnected on May 19th, they have to re-issue me another one, took all my information again, I confirmed it twice and now it will take another 14days to arrive. I was on the line w/my friend on May 19th - WE WERE NEVER DISCONNECTED!!!(they have used this excuse everytime I call)...is this a scam? Who can I notify to get my card in my hands - it's my money!!!
I still am waiting for my gift card that has never arrived.
I bought some of there gift cards in Dec 2006. I gave some to my family and friends,so they could buy whereever they wanted,WHENEVER they wanted.
Well,with these gift cards that was not the case. Simon,stated charging fees after the first 12 months on these cards,and in the end,the cards show no balance when my family member went to use it this month. NOONE SHOULD BUY ANY GIFT CARD THAT CHARGES THIS KIND OF A FEE. I am disabled,but I am going to fight this and take this as high as I can take it. I will spent my own money and time to get this to stop. The bank name that is on these Simon Gift Cards is; U.S. BANK! I would not use any bank that charges those types of fee on gift cards.
I ordered a Simon Mall Gift Card for $100.00 online on December 10, 2007. My credit card account was charged on December 12, 2007 for the full amount of $100.00 plus $5.95 shipping. As of this date, December 21, 2007 I have not received the card. When I called they said the card was just shipped on Tuesday, December 18 even though my account was charged on December 12. The person I spoke to was extremely difficult to understand because English was not his first language so I asked to speak to his supervisor and was transferred to another person who was a little easier to understand and told me that due to the high volume of requests my card was delayed.
I told her that my account should not have been charged until the card was sent and asked for a name and address to file a complaint. She gave me the above address.
I ordered this card to give as a Christmas gift. Unfortunately, it doesn't look like I'll be receiving it on time and my credit card account has been charged and is accruing interest for a purchase I have not received.
I was given a gift card in December of 2006 in the amount of $25. The card had an expirations date of Dec 2007 and was not activiated until 11/24/07. When I activated the card I learned that Simon had charged me maintenance fees of $2.50 per month for the last 10 months which depleted the value of the card. The card now has a zero balance. I called customer service and they told me there was nothing they could do. When I asked how you can charge maintenance on a card that hasn't yet been activitated they told me that was the policy.
I have a gift card that my family member paid $25 cash for plus a processing fee which is now worthless.
While cleaning my desk drawer I came upon and old $50.00 Simon Gift Card.
I called the 800 number and was told the card expired on 11/05.
It was a gift dated 11/04.
They told me to read all the fine print and to throw the card in the trash can as it has no value! Also if I had a complaint to write them a letter at corporate headquaters in Indiana.
I received a $100.00 Simon Gift card in 2005. We moved and the card was lost. I found the card this weekend and found that they have this service fee and that the card expired. So, they are sending me another card which now will only be worth $50 dollars, the other $50 went to Simon service fee and card re-issue.
I tried to go to the SimonGift.com and get some information but could not find a number or e-mail address for Simon.
My husband brought my daughter and I Simon Mall Gift Card for Christmas. One of my daughters used their card immediately. My other daughter used her later. I used my card for the first time December 31, 2007. The card was used again January 1, 2007 and January 24, 2007. I went on line to check my balance and found out that I Simon Mall had been deducting funds from my balance. I told my husband never to buy Simon Gifts again. My husband informed me that he paid a fee when he purchased the card. Every time I try to use the card it is declined.
Simon Malls Gift Cards Company Information
- Company Name:
- Simon Malls