Sierra Trading Post Reviews

I placed an order on 10/23/23 and received a confirmation email but have not heard anything from them since. I even received their email asking me to rate my experience shopping with them. Their website is easy to navigate and I quickly found the items I wanted to order but to this day (11/2/23), I've heard nothing more. I'm going to try to contact them to cancel my order. Disappointed.

I have been ordering from this company for close to ten years and have always come back because they were great to deal with and had great deals. I ordered a large order (18) items and waited for four days, chatted about order, told it was on hold. Later that day got an email about order on hold, called them and thought everything was fine. Three days later, no shipping confirmation, I emailed them to cancel the order, but they had already sent an email that they were cancelling the order. I contacted my visa company and they were not aware of any issues with the order on their end, so why has the company turned into such a customer service nightmare? Will find other companies to deal with. Extremely disappointed.

I had previously wrote a bad review about this company because of some problems with getting a refund.. but I take that all back after they did right by me. Will keep on shopping here. Great company for sure.

Sierra has a lot of discounted items from name brand manufacturers but I never get an order in less than 10 days and normally it is over two weeks. Part of this issue is the continued use of a poor quality shipping service, but the lead time to ship with Sierra is also an issue. I only order from them if I can wait a minimum of two weeks. If I need something sooner, I simply do not shop with them. It's unfortunate. I really want to like Sierra, but the frustration with them often outweighs any savings.

I bought gloves from sierra.com with free shipping. When I received them I noticed the seam on the palm of one of the gloves was unstiched with a hole. I called and asked for a refund. I shipped the gloves back using their return label. When I received my refund they deducted the shipping cost from the money I received. Poor Customer Service!! Why should I have to pay to ship back a defective product.

I ordered merchandise that cost $39.99 plus tax $3.80 & shipping of $9.99 but the battery did not hold charge. I exchanged it. Same problem. I tried to return it & was told I would get full credit. I finally got a letter saying I would get credit of $31.76 which was what the 2nd identical product had been charged at. I called again & was given credit of $40.84. Turns out I had been charged for return shipping plus never got credit for original shipping. So now I have no product and paid them $12.94. Bogus business.

Sierra used to be such a cool company with excellent customer service. A real gem. Since they sold it to TJ Maxx it's awful. They refuse to cancel orders even if you send an email within minutes of placing it. An email is the only way. They've removed all other ways. They respond that it's already being processed for shipping to return it when it arrives. Problem is, they want to charge $12 to return it. A total SCAM. A real shame that such a once great company is now just another dishonest corporation. Will never shop at Sierra again.

I bought two pair of shoes. One pair hurt so I wanted to return, the other customer service lady was very rude. The return policy is horrible, how can you start a return before you get the item. If I could rate it with zero stars I would for the shoes and the store service. Please, please think before you shop here cause they are terrible. A waste of time and money. Please don't. I should've checked the reviews first.

I ordered two Black hole Archery targets from them. Put both in the cart at one time so I could get free shipping. 6 days later I called as they still didn’t ship. Customer service lady said my bank declined the transaction, but no one from Sierra emailed or called. I called the bank and my bank said they did NOT decline the transaction at and gave me the authorization number. So Sierra just canceled my order because they didn’t want to eat the shipping on $100 worth of 30LBs of shipping on the targets. Then the customer service lady just hung up on me. Absolutely horrible company that doesn’t stand behind what they claim nor do they even care. Sure wish I would have read these reviews before wasting my time and giving them my cc number.

First of all, I would like to know how a business stays afloat when basically what I am seeing is 1 star ratings...just like mine. I ordered a pair of suede shoes and a heavy sweater in December to be used for a long weekend get-away that required lots of walking. I left for my trip, returned and still no package. The real problem is FedEx. I am the one who paid for shipping and would have never chosen FedEx if I had a choice. Sierra customer service didn't want to hear my complaint or request to intercept and return a package I no longer need. Who wants to wear suede shoes when the season changes to spring? Looks like it could take until then or longer to be delivered. My package has been on the FedEx truck for four days and returned daily to their facility located ten minutes from my house! The tracking information states customer provided wrong address or no such house number. Good! Does that mean I don't have to pay taxes?!