Consumer Complaints and Reviews
Every time I come to my Meijer Store they never have fresh meals, no rotisserie chickens. Today I was at the store at 5:45 p.m. and all the prepared meals were shut down! I pass Wal-Mart and Jewel to come to Meijer because the few times I had the rotisserie chicken my family loved them. So I left Meijer and went to Wal-Mart and purchased everything I needed for my family and proceeded to grab dinner. Even Berkot's in my area offer the rotisserie chickens until 7:00 p.m. Not sure why only this Meijer (Mokena) does not carry hot meals in the early evening when one in Orland Park, IL always has meals on hand. You are a 24 hour store I thought!!
I have been going to the Meijer Pharmacy in Southgate, MI for a few years. I have never seen worse customer service from any company!! The employees there are rude and misinformed about medications! The pharmacist there are unorganized and not helpful when it comes to getting prescriptions from the doctors. Every time I deal with the pharmacy I have nothing but problems. I am switching to a different pharmacy! I have given your company several years of business and will no longer give you any money! I don't know how this pharmacy stays in business!! There is also no communication between the team members! I am very disappointed as I have been a Meijer customer for a really long time. This will deter me from shopping at Meijer at all!
I was there on Sunday June 3rd 2017. The cashier (older woman) handed me a bag with pickles in it to put in my cart. The bag had the biggest hole in it (wondering why she didn't double bag it). The bag ripped and the whole pickle jar shattered on my foot. I was holding my child at the time and my husband had our other child in his hands. The cashier didn't even say sorry. She handed me a paper towel like I was suppose to clean it up with a child in my arms & continued with her other customer. She then said, take the receipt to the customer service counter and they can take the pickles off.
The line was long & I wanted my pickles. I walked out of the store with a foot gushing out with blood, had glass stuck in my foot and no pickles (which we paid for). Why wouldn't she apologize, help me clean things up, or offer to get a new jar? Just altogether a bad experience that could have been avoided. Not to mention the cashier looked like she wasn't all the way there, looked dazed and out of it. I am never one to complain. I give people benefit of the doubt, but this was totally unprofessional. Do your job, be nice and when something happens, help a customer. I was just very upset about the whole thing & I came home with shattered glass in my foot and no pickles.
I was shopping and in line ready to check out, but there was only one register open. I asked the cashier if it would be possible to get another register open, since the belt was full and 2 other customers were ahead of me with full carts, and a line growing behind me. She informed me not at this time. At the time she was doing a price check for a customer and did not at all seemed concerned about the growing line of customers waiting. I WILL NEVER RETURN!!! THAT IS MEIJER'S GROCERY for those who are interested!!!
Went to Meijer really early on mother's day. I work really late so I don't have time to go shopping like most ppl... I was there at 2:30 am to get clothes for mother's day and I couldn't try them on at the store cuz I was told it was too late so I bought the clothes and came home... I tried the clothes on later that day and the items didn't fit... I took the items in to exchange them but like always I can't find my size... So I decided that I would just get the money back...
I have the receipt and I have the tags but because I tried them on at home I was told that I can't return the clothes or exchange them so I immediately called corporate and told them what happened and I was told to go back to Meijer and go to the service desk and ask for a manager and the items will get returned so I went right back to Meijer and I did just that and still was told that I can't try on clothes and bring them back so now I'm stuck with $79.89 worth of clothes that I can't wear. All because they don't allow you to try them on at the store... So don't buy clothes at Meijer in Middletown Ohio unless you can get there before they lock the dressing room....
People out there wonder why good people go bad and why bad people get worse but what's a person supposed to do when they're honest and other people aren't... I would understand if it were underclothes or something like that but I just bought 3 shirts and 2 shorts... I'm still trying to figure out why it amount is almost $80 when they really don't have anything worth that much... I didn't even want to give them a star but unfortunately that's something else I have no control over so here's your 1 star Meijer.
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I just returned from the Greenville, Michigan Meijer store and I am not at all happy. First of all, the item I wanted was on the very top shelf which I could not reach. There was not 1 employee around to ask for help so I (77 year old female) had to climb up on the shelving to reach the item. Then out to the garden center for potting soil. The smallest bag they had was 40 lbs. I asked if they could help me load it into my trunk. The lady was very apologetic but she was the only employee in that department and couldn't leave the register. That's pretty poor service.
Seem to have some of the cheapest prices without ins. Also, some meds are even free of charge. Nothing is a better deal than free! Always fast service too.
I visited Meijer on Sunday, April 30, 2017. Typical weekend with grocery shopping to do. Well after being in the store for 2 hours plus to grocery shop it was time for check out. Getting in line at #15 with Amber attending she had 3 people ahead of me. She finished them. I get to the counter. Have everything on the counter ready to check out besides the stuff under my cart. Typical you don't take the bottom of the cart out. Especially not someone who is 25 weeks pregnant. So getting up to the counter my fiance asks Amber to scan the milk so or wants her attention that there are items on the bottom of the cart before we load the cart up and she missed something.
Well the belt had automatically went so all the items were starting to cram up and I try to catch the pack of chicken that was already completely folded in half because they just do their job. Scan it and bag it excluding if the packaging is broken unless you catch it (previous experience at Meijer) so I grab it and say, "Oh Man" to myself not to her and fix the issue. About the same time my fiance had said, "Excuse me ma'am can you scan the milk, I have 4 of them." Her response was, "Can you give me a minute I'm going." Copping an attitude while also sticking her finger in his face. Grabbing the bags she just had finished bagging and throwing them in my cart before scanning items at the bottom. Then I asked him if she had copped an attitude with him. Him already knowing I was aware and stressing he told me to calm down. I exclaimed I was calm.
She roughly finished my order throwing my items in bags and how you could tell I had a big can of Hominy and she slammed it to make a loud noise instead of calmly putting it in the bag. I didn't even look her way the rest of the transaction even though at that point I wanted to walk away, or say something. I paid in 2 forms of payment the first she was so so attitude wise throwing my receipt at me the second she was doing who knows what in her mind that it took her standing 5 minutes to notice the machine was waiting on her. Then once the transaction cleared she added up my receipts and threw them to me. I clearly was heated by this time and went to the service desk to ask for the manager.
Alisse was busy at fuel island so Linda came to talk to me. Apologized for Amber's action and by this time this lady down knew what I was doing and told 2 of her work buddies while attending a customer. And harassed me the whole time Linda said Alisse was going to talk to her. Alisse called me and basically said she didn't feel that this was possible that she had mentored Amber. That she was just going to talk to her and warn her, but the ladies posture would be for firing why be all about customer service if you are gonna let you employees act that way and not punish them accordingly. So a pat on the back for Amber.
They have officially lost my business and in the morning I am contacting corporate. Hopefully they do something about it and another person doesn't have to go through what I experienced today at the Huber Heights, OH Meijer. They wouldn't had been too happy if I went into Preterm labor because of her. By the way I am high risk pregnancy and that is possible.
I along with hundreds of people including gas station attendants feed the birds in back of parking lot, far from customers, their cars. Someone with a Meijer tag drove thru parking lot at 25+ and came to a screeching halt next to me, jumped out of the car yelling screaming, waving his hands like a lunatic. I was mortified and left immediately, shaken and crying. There are no laws that have been broken, NO , NOT ONE posted sign that I and countless others were doing anything wrong. But out of the others in parking lot doing the same, I was singled out. Why I don't know. I spend thousands there every year. Still have no idea who this man was but I'm a small (4'9) 52 yr old grandmother who felt extremely threatened and humiliated.
If I could find out if the man was a manager, or whatever, my husband believes I deserve an apology for how unprofessional, and degrading this man was. It was the worst customer, public service display I have ever seen in my life. Instead of nicely coming up to me, on foot, instead of a racing screeching car, and asking me that they would prefer me not to feed the birds in their lot, and saying they are trying to work with the multitudes, including their own employees who do it, to discontinue. I would most certainly not have a problem and would certainly be happy to abide by their NEW RULE! Which is not a rule at this time… except for a yelling screaming lunatic that wore a meijer badge and a suit and drove a white car!!! Who treats people, especially older people that way? What kind of business treats a customer that way? What kind of management is running this place? No wonder you cannot know or find the name of this stores manager ANYWHERE!
Had an incident at the subway in Meijer, talked to Theresa who works for Meijer (since I was a kid) listen to us and handled it in the best manner I have ever seen. She cares about her customers and it shows!!! I give Therese at Meijer 5 Stars!!! Thank you Theresa!!!
Law requires pharmacies to use child-proof caps unless consumers sign paperwork requesting they do not. I sign the papers: no child proof caps for me. But many pharmacies ignore this and give them to me regardless. So far this pharmacy has been 100% accurate with honoring my request. There are no kids around my home and none expected. I appreciate their attention to detail. I've had 3 surgeries on my hands in the last six years. Not everyone needs or wants child-proof caps.
Meijer Pharmacy is really good at keeping up on the medication that you need. They will call you when you need a prescription filled. I have never had a problem getting a prescription filled, or refilled when it is needed.
I went to Meijer's pharmacy to get a prescription filled. It was a narcotic. She said she wouldn't fill it because my insurance wouldn't cover it. I pay cash always. I been on it for 3 months and got it elsewhere and never had this problem. I called my insurance and they said it's up to me and my doctor not the pharmacy. The pharmacist has no decision on the medications I take. They just put pills in a container, make sure it's a real script, it's not days early, and then sell them to me. That is their job and that's it.
She doesn't know absolutely anything about my body and me personally. I'm on narcotic pain meds for a very good reason and meet the requirements to be on pain meds the rest of my life. I have got off pain meds several times since my pain caused incident completely on my own decision. It did not work out for me - my pain was too intense and I just couldn't handle it. I would get very depressed not being able to do any activities especially with my daughter. I was a couch potato and I hated it. I want to live my life somewhat normal which pain meds help lots. Some people abuse them, run out early and suffer. I'm not one of those people. They keep me alive and emotionally positive. Also the written prescription from my doc was completely legal, not early, and said the exact name of the med on the script. But she kept pushing for the name brand expensive drug that I never tried and had no interest in.
I always do reviews about meds, cars, food, gyms, so on. Reviews were horrible about the drug she was pushing for. I'm talking horrible, brain tumors, reactions with the blood thinner I'm on and more. So it wasn't a option for me. So she rejected my script. Now I'm out of my med and completely because of her I am now suffering. So I talked to my doc and he rewrote the prescription a little different so I would receive the exact med that I am on. I went back to Meijer and she still refused to fill it.
She called my doc and told him some comment I made. My comment was exactly - "The reviews had horrible side effects like brain tumors and I do not want them and the med I been taking is rated good and I have had no personal side effects from them." I did NOT say anything bad like, "You have any needles so I could inject it?" or "If you don't give me this drug I'm going to fight you." Those are examples of things that she definitely should not have filled my script. But I didn't say anything like that. Just that reviews were horrible and I didn't have a interest in the med she was pushing for. I was supposed to be at work this whole time by the way. My doc called me and had to meet with him. Then he drug tested me and so on. I passed like I always do. Which he hasn't drug tested me in a long time because he knows I take them and I am responsible with them. He rewrote it again.
I had to go back there because no other pharmacy in a 30 mile radius had the med. This was a horrible experience that I have never ran into. She made me feel like a junky. She made me very depressed. I just wanted to give up. So I of course I called a friend and they helped my get over it and got me thinking positive again. But moral of my review this was not fair what she was doing to me and this was not her decision AT ALL what meds I am on. I'm guessing she had personal experiences with someone she knew that had issues with the med and she was totally dragging me down and refusing to fill a script that has been helping me so incredibly good. This was not fair and wrong on her behalf.
My sixteen year old daughter and I were cashing out our items at Meijer express lane. My daughter proceeded to pay the bill with one dollar bills from the tip money she earned from her first job at an ice cream parlor when the cashier decided to question her about where her one dollar bills came from and should she even ask. The Meijer cashier implied my underage daughter was a stripper/prostitute in front of other customer in line who then commented "on the ice cream parlor paying my daughter in one dollar bills."
My daughter was so proud to pay with her own money and was verbally harassed by the cashier. I believe this is verbal sexual harassment of a minor by a Meijer employee. Contacted management who wouldn't even give me his correct name out of fear of a lawsuit. I believe my daughter was emotionally and psychologically scarred from this incident. I am contacting corporate headquarters tomorrow. If they do not fire this criminal I will go to media and tell everyone Meijer's employs people who verbally and sexually harass minors.
At the Meijer's in West Lafayette in the receiving department, there is a very disgusting person working. He works around food and certainly with food on a daily basis, yet this man is constantly sick with pink eye and other illnesses. He has been seen on several occasions using his work uniform/ clothing as tissues when he has a running nose. Management has been seeked out and spoken to in regards to this individual but they do not seem to care. I don't understand how several health codes are not being violated when an employee does not wash their hands, is often picking/ digging inside of their nose and ears. You would think that the store would care but perhaps they are just waiting for a lawsuit to take place. At least when your employee has pink eye, can you force them to stay at home please so that they do not risk infecting innocent others?
For the last two years or so Meijer in Mason, Michigan has continued to decline. If an item is advertised on sale, it is rare to find it on the shelves. Poor planning, lack of managerial skills, and just plain lousy customer service about sum the store up. If you can't find what you are looking for the answer is almost always the same, (providing you can find a human to ask), "We don't have any control over what the computer orders." Then I say "change the way your system works!" This is akin to the old bait and switch routine. Last week and this one were no exceptions. What was advertised was not on the shelves. Also things that have been carried in the past can't be found. Why? Because no one is paying attention.
The few people wandering around the store that will talk to you are often rude and do not wish to be bothered. I have asked some of them to check and see if the item in question is not unpacked and could they please check to see if it is available. Most of them walk away and never return. I will call corporate again on Monday, though it seems to do little good. I couldn't even do the survey because there was no secure code on my receipt. The manager of the store said he couldn't do anything to help me. No more than expected from Meijer in Mason Michigan.
I have seen so many Meijer that are not taking care of their fish. This is animal abuse and it's not right. The lady at the store in Sterling Heights told me they weren't sick, just napping. This is pure stupidity. She told me people also purposely pour things in their tank. The managers have given me over 200.00 dollars worth in free fish just to save them. Tell me how that is profitable for you? Why have fish and spend money on water and supplies and electricity just to have them die and lose money?
Clearly this is a poor business choice and if you were smart you would just use the space to sell something that is not living and being treated badly. This is sick to see and I am contacting my local news station to see if they will do a story on it. Walmart and Kroger don't sell fish anymore. Why the heck are you still doing it? Dumb. I go to Walmart and Kroger from now on. Not only do you lose money on fish but also thousands of dollars from me every year that I will take to Walmart or Kroger now.
They carry a reasonable variety & when we needed to try other flavors of the Nutrish dog food we found he liked the turkey & Meijers was the only close store that carried it. In addition we frequently get coupons from Meijers for Nutrish. As far as employee knowledge & customer service with pet products I have never found an employee in this section. Meijers carries the flavor of Nutrish our dog prefers.
The Meijer store I use most is one of the new smaller style stores. I like the way it's laid out and also the fact that other Meijer stores of the same style are laid out the same. The one thing about the smaller stores though is they don't carry quite the inventory as the bigger Meijer stores or the Super Centers. That isn't a huge issue as there is another bigger Meijer about seven miles farther down the road. My Meijer has excellent customer service and I would recommend it to anyone.
You can trust Meijer's cashiers to not charge you twice for any given product, unlike another chain supermarket. They offer enough of sales competition in order to warrant changing stores, if you are thinking of doing so. The store is a clean, well organized and up to date with the products they sell. The associates are always friendly and competent.
I went to get my money from store location Lexington ZIP code 40503. It was transfer through Western Union and the guy in the customer service he do not have experience and when he try to give my money he do not have big bill and the amount was $1865.20. He gave me a lot $20 and a lot 10 and 5 and 1 so when I was tell him "Why you did not tell me that you do not have big bill?" He said "That what I have," and the big problem he put all this change money in the top of the front counter and there is 15 customer behind me watching who he ACCOUNT this amount, then his boss come I was ask him this is not right way to give all this amount change and put all this money in the top of the front counter. He said "that what we have," so I recommend do transfer money through this store. To give me this money it's take more than 30 minutes. IT'S NOT SAFE.
Store recently remodeled. Great year around selection of veggies & herbs. Wide variety of product & brand selection especially for the (rare) home cook. Prices are pretty competitive across most items.
Meijer is a family run corporation. They value their employees, the store is clean and they are wonderful corporate citizens in the Grand Rapids area. I am so happy that they are opening a store in Escanaba, MI! Though I live in Arbor Vitae, WI, I have home connections with folks in MI and lived in Grand Rapids for many years and know of Meijers.
Week before Xmas 9:00 in the morning 5 cashiers open with each having at least 5 to 6 people with full baskets in each line waiting to check out. Now across the street Costco has every cash register open with customer happy faces, but back at Meijer's 20 to 30 minute lines, not many happy faces!! Same day 12/12/16 store crowded with people and stock people all over with their carts. What too expensive to stock at night or have extra cashiers on Holidays. I asked the cashier about this and she said the Manager doesn't care. They give their advice and nothing happens. Krogers is a lot closer to me then Meijer's so what's a couple of bucks more for better service. GOOD MANAGERS NEEDED.
I ordered 4 deli trays and when I went to pick them up they only had two of them and wanted to argue with me that I had ordered 4. I ordered them online and had the confirmation for the 4 trays on my phone. They were still argumentative and told me they could do nothing. I asked them if they could make 2 more trays but they stated they could not. There were two employees there and one of them started laughing about it because I was upset. I needed the trays for Christmas lunch at 11. Amanda I was picking up the trays at 7 am and they could not make the trays in order for me to have them at 11? It was clearly their mistake. I asked for a Manager and the female employee just wanted to argue with me. I will never shop at the Carmel Indiana Meijer again. I have never been treated that rudely. I spend over $300 per week on average and they have lost my business.
I typically shop at the Meijer located on 26 Mile Road and Van Dyke which is located in Washington Township Michigan. The store is always clean for the most part and the employees are friendly and courteous. I work afternoon so all my shopping begins at midnight which is fine because I avoid all the big crowds. This store has a good selection of items. It's a store located in a smaller town so they actually have a good amount of items, considering its location. They have pretty good sales on a fairly regular basis. Though I've noticed that the sales aren't as good anymore no matter where you go nor do they occur as often. Such as life I suppose. Anyway, all in all I'm satisfied with the store. I'm also grateful that it's open 24 hours due to the hours I work along with my very busy and hectic personal life. I give 4 out 5 stars.
Meijer's web page might as well be non-existent. Every time I get on it to try and see if they have what I want, it's a complete farce. Most of the time it's down! So then I drive there and they don't have it. It's like they only have stuff nobody wants. One time I had to get a vent hose for my dryer, so I go to Meijer's. I go to where the hardware department and find all the hardware for washers and dryers, but no vent hoses. I go to the non-service desk and after spending the night there, they tell me they are in the automotive department by the car batteries. I go there, thinking there is no way they could be there, but there they were. So now I advise everybody to keep a dryer vent hose in their car's trunk in case of an accident. I think I'm just going to stick with Walmart from now on. Unless, of course, I need a good laugh. Why do they have all those checkout counters and only a half dozen people working them? I have never understood that!
I have been using Meijer pharmacy for 5 or 6 years now, But the last 6 months have been horrible. Today was the worst, I had placed a prescription refill and had called in the wrong numbers on a box. They said I had no refills and I knew this was wrong because I had just had it filled. So I checked the box and realized my mistake and called back immediately. Telling the pharmacist the right prescription and he reassured me it was fixed. Today when I went to pick up my order they told me it wasn't in their computer the ** I use. For my diabetes. They said I had to call my doctor to refill. I called the Dr. and they said the pharmacy should look it up because it was sent in on Oct. 28 with 4 refills.
I went to the front desk to tell them and the girl said ** was called in on Oct. 28 which was a lie because I haven't used ** for a while now. I came home and checked and I had got the ** on Oct. 28 so I called back and said I had proof that it was **. They said the Dr. still had to call. I told them like I did when I was in store the Dr. said to call them if there was a problem. Have to tell you I am fed up. They have screwed up my last 6 prescriptions like saying part of an order wasn't there and 20 mins. later on my way home they call and say it's ready etc. I am disabled and this is becoming inconvenient for me. I am also diabetic and luckily I have some insulin left or I would have some trouble without it especially as it is a holiday. I'm beginning to think I need to shop another store and use another pharmacy.
I am very well aware that Meijer employees do not stock soda in any of their stores. However, keeping/ordering enough product and keeping it in their stores, is their job per se. In the three years that I have lived in this area, the 7-up distributor is the most laziest people I have ever seen. And the Florence store is losing so much money because they will not order enough to keep the shelves filled. Even on the opening day of an ad. Calls to Grand Rapids, 7-up & the distributor has fallen on deaf ears.
Before the Meijer on S Penn, Lansing, Mi got rebuilt they had more. For the last 1 1/2 I put up with constant harassing/bullying by a greeter named Sue - berating me about not taking the Amigo out during the shift I shopped - 11pm - 2am usually. I spoke to a supervisor, but it went on. Another supervisor saw Sue and I having disagreeing words one time and just ignored the situation. I wrote a letter but never mailed to corporate. Now for the last 8mos or so this one ** chick on that same shift who oversees helping (only those she likes, I guess) with the automated checkout. I had chatted with her about faith and God one night & she just quit talking to me, looked like she was straightening up a shelf, and has ignored me, called others to fill in for her spot when I get up to the checkout, or done many other bizarre things - hiding from me, won't speak to me even when I speak & have tried to be friendly.
One night I had a guy in pets take up to front a darling piece of cat furniture that was $12.50 - a steal. They all know me. They all know I sacrifice to live with many rescued cats and that it's hard to make ends meet at times. Well, I forgot the furniture, went home & remembered it in bed. Silly me, thinking they would save it, put my name on it or have run out the door to catch me because I forgot it. Oh, NO! The one I call "hidey girl" suggested to other co-worker to buy it, so when I left, that's what she did - knowing I wanted it! How low can you go??
Today I spoke to store manager - after already writing a detailed letter to corporate and getting zippo response. The store manager made excuses, stuck up for the employee Sue and this other clown who is so rude and evil. She put me down for calling her names, though never said "I'm sorry." or anything vaguely kind or consoling. Said she would talk to the wench - which is what I called her on the phone conversation. The message I had left on the survey I said worse and know that was wrong - but gee, after 1 1/2 yrs of abuse by one employee and now another 8mos or so abuse by another - I have had it. She said she'd talk to her. WOW! I should have gotten a free $500 gift card for all they have put me through. I worked in customer service for 26 yrs, which I gladly told her, and never treated anyone poorly and would not have dreamed of treating anyone the ways I have been treated by these 2 poor excuses for employees.
There are hundreds of people out there who really need jobs, who are great with people; and they hire clowns like these. There are many really good employees at this store, but one bad apple more than spoils the whole barrel; when you feel like trash beneath their feet, every time you walk into the store. I am going to start shopping elsewhere for my food and staples; may have to continue with pet purchases here due to some of the lower prices; but I'll see what I can do about that too. It's just not worth being treated like crap!!
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