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In November 2018, my wife and I purchased a Kenmore Elite 24500 btu air conditioner from Sears. I installed the air conditioner and turned it on for the first time approximately 4 weeks ago due to the temperature exceeding 90 degrees. Immediately, we noticed the compressor did not stay running and would blow warm air. We tried again the next day and the compressor would not engage. At that point, we knew we didn't have a working air conditioner and called Kenmore Warranty. The earliest appointment they had was TWO WEEKS away.
*Fast forward to May 31st*. The technician came (He was great) and he stated he fixed the compressor issue but the air conditioner was leaking Freon. He then stated the air conditioner could not be fixed and we needed a new one. He called his boss and asked for a authorization number after explaining the issue and that we needed a new one. They refused to give him an authorization number and advised the technician they would contact us in 3-5 business days. (Unacceptable!!) The Technician was even frustrated and couldn't understand why they wouldn't give him the authorization number.
My wife called back on 6/3 (Mind you it is still 90+ degrees outside, we have a daughter with asthma, 2 other children, her 78 year old father and a dog.) She was advised that the ticket was closed needing further research (EVEN THOUGH THEY FOUND A REPLACEMENT AIR CONDITIONER). The Customer Service Rep stated that he needed to set up another appointment for ANOTHER technician to come out for a 2nd opinion because "that's what the company was going to request". The new appointment is now set for 6/8/2019 for the "2nd opinion". There is no telling how much longer we will be without an air conditioner in this 90+ degree humid weather!! (UNACCEPTABLE.) I will never buy Kenmore products again!! THIS WILL COPIED AND PASTED ON ALL SOCIAL MEDIA INCLUDING GOOGLE REVIEWS!!
We bought a Kenmore system for our previous house in 2002 (moved about 3 months ago). When it was about 10 years old the combustion fan started making noise so I replaced it. It was held in by 2 screws and a plug in wire connector. It took about 15 minutes and cost just over 130 dollars to replace it. We had no other issues in 15 years. I believe the unit was made for Sears by Heil to Kenmore specifications.
Kenmore Air Conditioners expert review by ConsumerAffairs
Kenmore has been improving the lives of consumers since it was first introduced on sewing machines in 1913. Today, Kenmore continues to provide comfort and convenience for homeowners with their Kenmore, Kenmore Elite and Kenmore Pro brands. Buy their single and multi-room air conditioners online or at Sears stores around the country.
Ideal for small spaces: Kenmore sells air conditioners that are ideal for small spaces, including wall mounted, multi-room and window mounted units.
Smart air conditioner: The Elite Smart Air Conditioner is a window-mounted unit with the ability to remotely control, monitor and set schedules over WiFi through the free Kenmore AC app.
Easy repair scheduling: Set up your service appointment quickly and easily by booking online. If you don’t want to wait for confirmation, call for fast scheduling.
Easy to buy: Buy your Kenmore air conditioner in a Sears store, or stay home and buy online to have your new air conditioner shipped directly to your store. If you prefer, you can also opt to shop online and pick up your air conditioner in store.
Earn rewards: All Kenmore purchases qualify for the Sears Shop Your Way rewards program. Earn points that you can use on future Sears purchases that aren’t limited to Kenmore products.
Best for: Apartment dwellers and homeowners who need an air conditioner that will only cool off a small space.
Kenmore Air Conditioners Company Information
- Company Name:
- Kenmore Air Conditioners