Consumer Complaints and Reviews
The workers are always ripping holes in the clothes. I go there and buy the nicest thing I could find, because my cousin dresses better than me at all occasions, and the workers go and rip my clothing. That, and they have lingerie in the back of the store. It's uncomfortable. Why the hell do they have men there? It's so uncomfortable. Girls are always bringing in their boyfriends. None of the clothes outdo Forever21. It's so unfair. Worst store ever. Even celebrities outdo with their beige corduroy jackets. Bye.
I have been to this store a few times but today was a bad experience. The woman at the counter made me filled out a refund/exchange document to later ask her managers and coworkers if she should do an exchange. Just an overall bad experience.
My wife bought a skirt and didn't wear until the night of wedding we were going to. The night of the Wedding she put the skirt on and it was Crooked on the bottom. She was very upset and had to wear something from her closet that she didn't want to wear so needless to say it ruined our evening. When I went to the store in Edgewater the Manager had an attitude with me and all I wanted was a store credit but I did not have the receipt but all tags were still on the skirt. Their main office called me back and forth for 2 days interrupting my work all for a $50 skirt that all I wanted was a store credit. I am also in the Retail Business and own many businesses and I WOULD NEVER TREAT a customer like this especially over $50. They refused to even give me a store credit for a damaged item with all tickets still on... I recommend that no one shops in their stores when there are sooo many stores with better customer service and quality.
The employers are very nice but the store is so old that it really needs a facelift. It's dirty and the dressing rooms are disgusting. Not bad but everything seem to be very unorganized. This particular store HAS BEEN THIS WAY FOR SO MANY YEARS. NEVER SAME PEOPLE WORK THERE. The dressing rooms really need to be revamped and made over. Nobody cleans them.
Went to shop at Joyce Leslie's on Route 73 in Marlton and when I walked in the sensor goes off after I was halfway in the store. So here's where the discrimination comes in. They come and tell me I can't shop because I set off the alarm after I was already in the store. OK fine you have a new policy but the policy is not stated anywhere on the doors. My child and I were so humiliated. That is so discriminating against. You're supposed to be able to shop and just because you set off an alarm you're told to leave the store. I would never go back there to shop again or any of them for that matter. For further reference you should be posting signs on the door. To treat your customer like a thief and they are willing to spend $300.00 in there on clothes. Someone needs to redo their policies for shopping in Joyce Leslie. That is not good customer service at all.
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I was given a jacket from a family member bought from Joyce Leslie's. My grandmother lives out of state and is no longer in Jersey. With the tags still attached and never worn, I went to go return the jacket without a receipt and not only would they not let me return the jacket, they wouldn't even at least give me store credit that way I didn't have to keep a jacket that doesn't fit me, and they don't lose a sale. Such terrible customer service. They act like they don't even care about their customers. Such a shame! Needless to say I will be calling the corporate office or Joyce leslie's to put in a complaint for a jacket that I have no choice but to keep because the size is too big!
I went to JL with my 10 year old niece to come across some naked hustler pictures of women on a box of something they are selling! I was so embarrassed I couldn't believe. They are so trashy to have that in their store! If I wanted to buy adult items with naked women on it put it in the freaking back where it says adult only!! Are you freaking crazy? I have told everyone I know and post it all over my Facebook and Instagram. Ladies if you think you can go to this store with young children you are wrong! Behind the register is a porn shop!
I saw 2 of the same tops, 1 was too small and the other was the right size but it had a lot of deodorant on it but it was hanging on the rack for sale. I spoke with the store manager ** and ask for a couple of dollars off because I would have to wash it before I could wear it. The top matched the skirt I was buying. ** was very nasty....said no discounts....and grabbed the top out of hand and said she was putting it in the back. I can't understand Joyce Leslie not giving the Manager the authority to give a couple of dollars off a soiled item. Will never buy there again.........Store #33 George Town Shopping Center, Brooklyn New York
I brought a one piece suit on sale. I moved 15 miles away from the store I go to. Got very busy with my move, then Christmas came. And gone. They left the sensor on the item. I wanted to return it. Still in the bag, tag intact. They refused to take it off without receipt. I spend at least $100 a month there. This is a disgrace. I will never shop here again. I just got my income tax check, went in there to spend at least 300. Going on vaca. this week. Well their lost, will never see my face in that store again.
I purchase a North Face Denali jacket online from them and when I received it, I knew it was a counterfeit. I returned the jacket the next day via USPS priority mail. One month later, I am still awaiting a refund. Never buy anything from these people. They sell cheap counterfeit merchandise. I have filed complaints with The North Face and the BBB. They use different names to cover up their criminal behavior. I hope North Face gets them. The charge on my credit card was to Bargain Mania.
Went to return a top that was too small and skirt that didn't fit. The manager said it's 45 days ago I can't take the items back. Even though I had a receipt for the purchase and made a purchase also. The same cashier was there and tried to avoid me.
I am not a frequent Joyce Leslie shopper. I'm older, and I have enough money to spend on decent-quality clothing. However, every so often I need a pair of cheap ballet flats or a camisole to under something or I see a cute top there. Some of their items are made in the US which I like. So, once in a while I go in. Of course the trashy underwear is in the rear of the store behind the registers. Nothing you don't see in a mall, only in over-the-top colors, fabrics, etc. Nothing really objectionable, and easily ignored if you are shopping in the rest of the store.
Today however I was checking out little stocking-stuffers and, in the process of looking at a too-cute-for-words owl hand cream and emery board set, I noticed, smack jab in front of the registers where it could not be avoided, a display of Hustler brand lingerie. We are not talking silver metallic thongs and pink lace bras here. We are talking G-strings, pasties, next-to-nude over-the-top "togs" - modeled on the boxes by Hustler centerfolds in egregious poses - something I would imagine is normally only for sale in adult boutiques. I was disturbed by this disgraceful display, put back some earrings I had picked up, went home and called the manager.
She told me that they are not a children's store, but for "woman and young women". When I countered that much of their clientele is high school age (or even preteen) and that at any rate, kids would be with mothers in the store (there was one while I was there - about 8 or 9) she said it was all "marketing, and that is what corporate wants" so she gave me their number.
I called them and had to leave a message. If they insist on selling this crap, then why not put it with the rest of the lingerie in the rear of the store? Put up a sign "Ask about our new lingerie" or something - believe me, if someone wants it, they'd find it. I found it embarrassing, personally. To me this was a sign that Joyce Leslie, which always had some clothing that probably kept many a hooker in business, but never actually crossed the line. What it also says about whom they consider to be their customers is scary.
I was in the Joyce Leslie in Brick and I had purchased a shirt on 10/11 and it didn't fit. I was in a rush to buy a white shirt when I did that, otherwise I would have tried it on. Anyway I let it sit for almost the 30 day return period but then I remembered and went to take it back. In the meantime I had lost my credit card on the 20th of Oct and had them send me a replacement card. The numbers differed of course. They wouldn't return the shirt for me because of that. Okay understandable. They didn't offer me store credit or the cash for the return because it was only 7.99. They said there was no other options. They then said they needed me to go to me back to my bank and get a written statement from them showing the old 16 digit number and the transaction that showed that this was its replacement.
Well here came the problem. I'm on disability for my kidney dialysis and Bank of America doesn't even recognize this card as coming from them, it come from the state of NJ. So I had to figure that out, then call to find out how to get a statement from them. This would take 7-10 business days, well past the 30 day return policy period. This was all Over a $7.99 return. I had my friend offer to just give me the 8 dollars but I refused based solely on the principle. The amount of leg work they wanted me to do was over the top in regards to what I was trying to get accomplished.
I would never recommend shopping at Joyce Leslie. I was appalled at the experience I had when I tried to exchange something I bought that had a stain on it. When I brought it back to the store to simply exchange, I saw that all of those particular items had the same stain on them. The store manager would not exchange them even though she saw that they all had the same stain on them. Instead, I had to leave them there, fill out an inspection form, and wait for the supervisor to call me. I was honest and told them that I washed the pants in hopes that the stain would come out and then I would not have to return them. There is absolutely no legitimate reason why I should not have been able to exchange that item on that day given all of the circumstances.
I am shocked there aren't more reviews for JL, Coram, NY. I worked there for well over a year. I was paid poorly, treated unfairly and verbally abused by the supervisors. Out of everyone I have come in contact with, I only have respect for Allison ** and Joe **, supervisor. ** is disrespectful and the stupidest woman on earth. Also you would think that representing a clothing store they would require their staff to dress to somewhat impress... **, the manager, has a problem with pills. Their priorities are way out of whack. They severely need to invest in security cameras. Managers and ghetto customers from the neighborhood are thieves yet they look at the employees due to their age. What do they expect by putting a clothing store in the heart of Gordon Heights?
I have caught maybe people blatantly stealing but they say there is nothing they can do about it. They are rude, inattentive, and very unhelpful. I built a rapport with customers and would go out of my way for them, and it was sad to see them go but life moves on. They are understaffed. I told them I was calling the union for cutting my hours from 25 down to 8 and I was written up for dumb reasons all at once and was upset. They told me I go home because they didn't want me to work upset and when I picked up my check 2 days later, they told me I abandoned my shift and was no longer employed... That store will not be able to run much longer without me. I had great ideas and brought a lot to the table. They are now stuck with a bunch of thieving slobs. I will bring my talent elsewhere and my new store will flourish and thrive. Employees like me only come around once in a lifetime.
While I was paying for my items on 2/19 @ 8:45 pm, I had to take my make-up bag out of my purse to retrieve my money. In the midst of paying for my items I left my make-up bag on the counter and did not realize the bag was missing until I was on my way home and JL was already closed by then. Both myself and my fiance called the following day 2/20 to inquire if management had my makeup bag in the safe or in the lost and found as I had my heart medication in the bag amongst other important items such as a Dunkin' Donuts gift card. If I do not have my heart medication I can go into cardiac arrest.
We were advised they did not have the make-up bag. I would like to know if its feasible to check the surveillance tape on file to confirm if the bag was in fact left on the checkout counter. I shop at JL at least a few times a month and will no longer continue to spend my hard-earned money if this is how people are treated. My makeup bag is still missing to this day as it was left at JL on the evening of 2/19. Thank you for your prompt matter to this unfortunate situation.
Well hopefully I can answer some of your questions. I was a Joyce leslie employee for about 8 years sadly! I see almost all the same complaints in all different stores and here is why. (Coming from an insider) first they treat their staff like complete crap! (That's no excuse to be rude to customers) but I'm just talking from our point of view (when I say "our" I'm talking in behalf of probably 99 percent if employees). Ok first I have to say I never worked in any retail business like this one ever! Yes retail is retail but there is simply no excuse to belittling your staff, the people that work for you. So this is how it goes guys... It's a pyramid first you have the owners Nancy and Joyce which are mean disgusting **, they come in on holidays to see how their stores are doing and they will literally curse and belittle the managers or employees on the sales floor! Yes these are the OWNERS! And no I'm not talking about being unsatisfied with how an employee works I'm talking about because a shirt was placed in the wrong spot! Or they didn't like how a mannequin looked!
A more professional company will take you to the back and let you know. Not yell and use profanity in front of the customers giving them business! I have met several workers that worked in the home office who tell me how much they hate working for the owners and rather work in the store. They curse at them and tell them to mind their own business! I don't care if you are the president of the United States, you are not rude to people for no reason or think you are better because they work beneath you. Sadly we have families to support and can't just up and go.
Second on that pyramid have a old disgusting man named Carl. He is the worse. He not only thinks he owns the company but he thinks he can manipulate every single worker there. He also talk to you like crap in front of anyone. I know many of you mentioned going to shop and feeling like a thief for no reason because we had to staple your bag a thousand times on your way in and out .... Well that's because if we don't do that he will think we are in on it and helping you steal! God forbid that man walked in and saw you not staple a bag!!! They would say you know the customer and you are probably helping them steal! It's ridiculous! We have to literally be on our tip toes the whole time. So it's not only the customers they treat as theirs it's their employees as well.
Once I let a lady in a cup a coffee now I know it's against rules to let someone in with a drink but it was an really elderly lady and it was morning time I figured I let it slide. BIG MISTAKE! Carl walks in to audit the store and ask me why is that lady walking in the store with a cup if coffee?!!!! ( I'm sorry but I think there priorities are ** up). I said well she's an older lady, very nice and when I told her she can't walk in with the coffee she refused to leave it outside in the cold. To my surprise he says "well she can't shop in here with that". I said "well then we will lose a customer," he says, "then we will lose a customer" with a smile! I don't even have enough room to write all the stories I have similar to this one. Most of what this man tell us I'm sure the owners have no clue about. If we went to the owners to complain they will take his word over ours and he won't be telling the truth!
As many of you I'm sure notice there is always one person at the front watching who comes in and who comes out. Ok I get it. But they refuse for you to leave the front if a customer ask for help. Once I was standing up front and we were short staff there was only me which I was a manager and a cashier. A customer asked for help with getting a shirt down I was the only one there I couldn't say no and I didn't want to so I helped the nice lady. What was that for!!!! He walks in while I was getting something down! He turns to be and say who is watching the front?! I said "I am but there is no one to help this young lady we are very short staff", he told me that I should be demoted to employee because I don't know how to watch a store the proper way because I wasn't paying attention to who was coming in and out that door.
Meanwhile he clearly saw me helping someone I wasn't just not watching because I could care less I was legit helping a customer. He made me feel so upset and I felt like my job was in the line. All because I helped a customer! He said people could have been walking out with merchandise! Which made me laugh my ass off because it was literally 2 mins that I was away and only two customers in the store! How can you expect us to be so happy and jolly when you treat us like criminals and crap! I never once heard "hey good job in helping that customer" or " hey good job for coming in early" or "hey good job for knowing what's priority and leaving the front for 2 mins to help a young lady". NEVER!!!!
Anyway, now about the credit card signing, if we don't make you do it, you can't shop there! If we are caught not making you sign we can get suspended or fired! It's really not fair how they treat us. Instead of being for the people that work for them they are against us and everyone else in the store. They are always looking for things wrong to find. They don't give us good pay and they try to slave us. This is the most horrible place to work ! I'm so sorry for all of you customers out there. You deserve better! This place thinks it is an high end store that they have to watch everyone and everything that walks in and out the stores including employees. It's not right. Please don't shop here and make these fools money. Now Everyone can see what scum these people are.
They need a whole new system and whole new employees and they need to get their priorities straight! Fire Carl! He is what makes this bad for everyone as far as employees. And as far as them hiring employees they should get to know first I strongly agree with that. Sorry I went on a rant. But hope you guys see it's the whole company in general.
Unfortunately because it’s the only store where I like the clothing and its right near my house I continue to go there and aggravate myself. The Joyce Leslie on Hempstead Turnpike in East Meadow is just horrible. Carle Place is no better. I have been shopping at the East Meadow location for several years now and there is ALWAYS a problem. I don't know who trains the managers but they are rude and have absolutely no personality. They try really hard to act professional where I have yet to see one who actually was professional. The people that work there look miserable probably because they are. I always see different people working there which is not a good sign.
The store itself has these ridiculous rules. When you walk in the store if you are holding a bag or you are going to exchange or return something, the girl in the front jumps all over you so she can make sure she staples the bag together just in case you were looking to steal something… because I couldn't steal something if I really wanted to anyway! So I’m already uncomfortable from the moment I walk in because I’m treated like a thief. Then when you actually get up to the register no one ever knows what they’re doing so you are basically paying for their mistakes if you’re not paying attention. If you go to return something they look at you like HOW DARE YOU! And WE ARE NOT GOING TO MAKE THIS EASY FOR YOU!
If someone buys you a gift from that store forget it your screwed! You can only exchange and again the confusion sets in because by the time the worker realizes that they are only suppose to exchange the item for what of course by now is 50% less... so now a shirt that cost the person $25 to buy you is now worth $12 on the exchange. They then decide to redo the whole thing because they made a mistake. Happens often to me.
Today, I had enough and told the manager that her mistakes are not my problem and that she can eat the mistake herself or call the cops I don't care anymore. They used to make a huge deal about signing the back of your credit cards which I don't do because if stolen they now have your signature… how about asking for my license? They would not use my card unless I took a pencil sign the back which then I would erase it right there in front of them.
REALLY! If you don't have a receipt forget it, kiss the money goodbye. Doesn't matter that tags are on it. Even with the receipt you will have a problem. I returned a shirt that bled when I washed it…ruined my other clothes. When I went to return it they told me it was damaged. I said no ** the shirt is obviously defected. It took SEVEN days for the district manager to look at it and confirm if the shirt was really defected. Tried everything in the book to convince me otherwise then when he ran out of ** he said he would do me this one time favor and allow me to exchange it but I wasn't allowed to return it!
So now I go in to get another shirt and when she rung it up they gave me an attitude and actually put it in a bag and get this… STAPLED IT!! So I wouldn't steal anything on my way out. I think it is safe to say that I am done with this store. I don't understand how it is still in business. Oh wait yes I do, just turn the receipt around and look at their policies… it should basically say shop at your own risk!
I took my daughter to Joyce Leslie in Toms River, NJ. There was quite a few sale racks for underwear. Some said 3 for $10.00, some said 4 for $10.00, etc. Anyway, she found 4 pairs on the 4 for $10 rack. We went to the cashier, and I noticed she was separating them. I asked her why, the rack says 4 for $10. Apparently, one side of the rack was not that price. Well, why was this big sign on there stating 4 for $10? So they called the manager and she listened to me for a minute, then proceeded to say that maybe the night workers put those in the wrong spot by accident...
Well, that is not my problem... The sign says 4 for $10. One of the other workers kept repeating herself saying that's why there are tags... Why would I consider looking at a microscopic tag when there is a huge sign that you can see a mile away... that clearly stated 4 for $10.00 so I said to her, "You don't honor a store mistake, I have never had to pay because of an employee error. If you can't trust your employees putting things in the correct spot, they shouldn't be working there."
Needless to say, as I looked around the store, it seemed that every single display was false advertising. There were signs in the center of long displays, yet only one side was for the sale. Are you kidding me... I didn't see where it said the left side of the rack is 4 for $10, and the right side is 3 for $10. I don't get what is so hard about putting all the same "price" sale items in one area, not this mixed up mess. I was boiling on my way home... I hope they don't forget me...because "I'll be back."
I will never shop this online store. First, you can't exchange in the store. Then they charge you to return the item. I spent $35 for a dress that didn't look like the picture and received $23.24 back. I spent $11 and have nothing to show for it.
I went to return two items at Joyce Leslie located at 1701 Route 22 West in Watchung NJ 07069. I was ignored by ** when I greeted him. He turned around very nasty and I then explained that I was doing a return. He yelled for someone saying I had a return. As I proceeded with the process, they gave me a form to fill out that required my address. I put my name and signature and reason for my return. I then asked, "Is it really necessary to put my name?" ** became very nasty and sarcastic saying, "Well, you will not get your return". He continued to be argumentative so I then requested to speak with his superior. He contacted Carol in his head office, who he had small talk with and laughing over the phone. He was giggling and laughing while he was on the phone.
I was very turned off by this experience. So obviously, customers can be treated with utmost disrespect because that is the standard set by Carol in the Corporate headquarters, as he nastily explained that he was on the phone with his superior. ** was arguing with me while he was on the phone with Carol. I am so disgusted with this type of behavior. Primitive customer service at best. I will never shop at this place again. ** and Carol are not the type of people I want to interact with, and I will not support a company with employees who are poorly trained. I will take my business elsewhere.
I love Joyce Leslie's but I think they should get to know their employees before hiring them. I was in the store on Hempstead Tpke in East Meadow, NY. First of all, I waited on like for about 10 minutes before getting up to the counter. But as I was standing there with my boyfriend, we were whispering back and forth on how much the cashiers look like they hate their lives and look straight up miserable. As I watched them cash out 5 customers before me, I noticed neither one of the two cashiers greeted their customers nor did they say thank you or even a word at that matter. Anyways, I know the whole website thing is freshly new but I asked one of the ladies at the door if I can exchange something I bought online. She was very nice and said, "Yes, no problem."
I got to the line before checking out and the one girl looked at me like I'm crazy after showing her the online receipt and then she said, "Yeah okay, just go get what you want to exchange and shop and come back up." Fine, so I did just that. When I'm done shopping and checking out, the girl who told me to go get what I need to exchange now has no idea what she's doing or if she can even exchange anything from online. So she asked her coworker who rudely said, "Can you step aside and let her take care of the other people?" So I did. I watched the other cashier get on the phone. I waited, waited and waited as six customers check out and left and I'm still sitting there with no word with what's going on or even if anyone is going to take care of it. So my boyfriend opened his mouth and asked nicely, "Do we know what's going on here?" The cashier rudely said, "Oh, I'm waiting for a phone call back from the corporate."
Hmmm, really, so you couldn't tell us that from the get-go? Instead, I'm standing to the side of the register for about 10 minutes with no clue with what's going on. So he said, "That could take all day. I'm just going to pay for everything and exchange the dress we got online somewhere else at a different time." So the other girl did just that, never said sorry, never said thank you, have a nice day. Nope, nothing! I'm just so disappointed in how things were and what a waste of time it was to stand there. I was visiting family in Long Island and ran out because in Stroudsburg, we don't have a Joyce Leslie's by us. I know if I owned a business, I wouldn't want rude, unsociable people working for me. I will never ever go back into that Joyce Leslie's again.
I have no complaints about Joyce Leslie. I've been shopping there for many years and they have such cute and new stuff all the time. A lot of it is reasonably priced. Some stuff is a little weird and I wouldn't dare pay the set price of some of their stuff. I'd rather wait until it is on sale. I also recently started to work at a Joyce Leslie and I can tell you it is no picnic, but we're all like one big family. We do have some customers which get aggravated over petty stuff, but I know that most of our staff tries to diffuse the situation instead of making it worse.
We've had customers throw tantrums over the exchange policy or the fact that we only have a few cashiers, but we're trying to correct those issues. As for the exchange policy, no store that I've ever been to has allowed anyone to return or exchange anything without a receipt and our store return policy is only for 30 days, as in most stores. I don't really see the issue with the time span. It shouldn't take you more than a month to realize something does not fit you. There's no need to stop shopping in our stores all together just because of one bad experience. Just try a different store and you might just change your mind.
I just came back from the Manalapan, NJ Joyce Leslie Store. I have shopped at this store numerous times since it opened. This store is so crowded with clothes and accessories you can hardly move in the store. That is just one complaint. Here's more. I was shopping there last week and purchased numerous items. I was at the counter paying and could not believe how belittling the manager was to the cashier. Seemed like every move she made, the manager had some kind of negative comment to make. I thought this was so unnecessary and so unprofessional in front of customers. I was back at the store today to make a return. I could not find my receipt and figured I could just make an even exchange or get a store credit.
Well, there was a girl in front of me making a return with no receipt and was told she needed receipt in order to make the return. She asked if she could bring her credit card invoice in. The manager came over, interrupted the girl and said no, they need to get specific numbers off of receipt. The girl looked dumbfounded and then just turned around and left. No apologies from the manager or cashier. I then approached them and asked if I heard correctly - no even exchange or store credit? They both said no and stood there and stared at me. So I now have an item that I can't do anything with. I definitely would think twice before shopping at any Joyce Leslie. If you do, make sure you have your receipt!
Upon entering the store, my Coach pocketbook set off the alarm sensors. The associates at the entrance instructed my mother, daughters and I to walk through the sensors one at a time in order to determine who was setting off the alarm. I was the culprit. One of the associates told me that it was the company's policy to deny anyone entrance if he/she consistently sets off the sensors. Just then, another customer walked in behind us. This customer was on crutches. The sensors were activated. I quickly stated, "Since she set off the alarm, then she should be denied entrance too correct?" That same associate ignored my statement and instructed the customer to proceed through the sensors to enter the store.
At that time, I pulled out my badge and stated, "I can't enter to spend my money in your store because my purse set off a sensor? I am a police officer. I'm not going to steal anything from your store." The associate gave me a scowl look as my family and I walked away from the store, leaving my daughter and I feeling humiliated and discriminated against.
I find it hard to believe that in this day and age, someone would be denied entrance to an establishment on the basis of what they looked like or what an associate assumed what he/she might do. The sensor went off upon entry. If the associates were so paranoid that I would steal something, then they should have followed me throughout the store, offered to demagnetize my purse or offered to store my purse behind the counter until my purchases were completed. No accommodations were made for me or my family. I was straight out denied entry access to the store! No more shopping there for me.
Rude customer service by manager - I went to JL in East Meadow NY yesterday 12/19/12 around 3:00 with my daughter. She walked in first and asked to purchase a gift card and then asked to use the bathroom. The salesgirl said yes but the manager said no and then took over for the sales girl. She gave my daughter a dirty look. By this time, I was at my daughter's side and was proceeding to make the purchase when she asked for my ID, which I gave to her. She then asked me to sign the back of my card. I refused. I don't sign my cards; they all said, “Ask for ID.”
She handed me a pencil and said, “Sign with this,” which made absolutely no sense. She said, “We are required to ask for a signature.” I stated, “I will sign the receipt and my license has my signature.” I also showed her my police identification. She said very rudely, “Do you have some other means to make this purchase?” Again I stated, “All my cards are signed ‘Ask For ID to prevent fraud.’” At which point I said we will not make the purchase. She then told my daughter to sign her debit card to do the sale. When I said, “I just told you, we were not making the purchase.” She was extremely rude and in violation. You cannot force someone to sign his/her cards. When I asked her name she went to the backroom I have spread the word to my friends to not shop in this establishment.
I went to Joyce Leslie at 250 Tarry Town Rt 119 and bought items worth $62 and change. I went back to exchange the purse I bought for something else because I don't really like it and I don't want take my money back. The manager told me that she cannot exchange it because the number on my receipt does not match the one on the purse. I told her that while the cashier was ringing up my stuff, I found out the lace was ripped so I went and got another one. I'm not sure if she cancelled the first one and rang the other one. She pushed my stuff to the side and attended another customer. I called one of the staff in the store and we went to the purse section.
We went through the products and I eventually found the one with the same number that's on my receipt. I took it to the manager and showed it to her. But she still refused to do the exchange even though it wasn't my fault. She told me to deal with the cashier who did it but she cannot help me out. She was very rude and disrespectful. So I left the other things that I wanted to pay for and left. I have been shopping in that store for a long time now since I was a teen. But I guess it's time to quit. I can't believe she let go of $85 purchase for $19.99.
I went to the JL store in Passaic, NJ as I have for many, many years. I purchased about $45 worth of merchandise and was told I had to sign the back of my credit card even though I showed them ID and told them that I do not sign the back of my card ever due to various reasons. I asked to speak to a manager who was the most unprofessional person that I have ever dealt with. He didn't even want to come over and talk to me, instead yelled across the store full of people and said, "Well, did you explain to her that this is the store policy and she had to do it?” Well, at that point I told him, "Sir, I am not obligated to sign my card and I have a state of New Jersey driver’s license, as well as a state badge and I just want to pay for my items.” At that point he said, “Well, we don't have to sell you anything!” in a very loud voice in front of a line of customers and all of the employees.
I could not believe that someone in customer service would speak to a consumer in that manner. I was shocked! I have always had qualms with this store being that it is so unorganized, messy, with clothes racks everywhere! You can't even walk in the aisles without having to squeeze through. They must also hire very young, inexperienced staff who never ask if you need help with anything and only fool around in the stores throwing things at each other, talking in groups instead of greeting the customers and laughing as customers walk in. It has disgusted me so much that I would never step foot into this store again and persuade others not to either. These policies are ridiculous and need to be revised by corporate. This store will continue to lose customers with these practices!
I bought a pair of boots for my granddaughter and paid cash. When I got home, we saw the the zipper was broken and returned them the next day with the receipt. I was told they would not give me cash back, but I would be sent a check in 14 days. What a crock! I will never buy another thing at Joyce Leslie again and will recommend to all I know not to shop there also.
I need to return some items and I was 5 days late for the return policy. The girl who attended me had said it was okay to return. Then when I came back with the items, the manager said it was too late to return the items. I complained to her that the cashier stated it was okay to return. She didn't care. The manager was very crude and not professional. I would like to return these items. Please contact me at **. The store is located on Myrtle. Everyone in that store is very rude.
Joyce Leslie Store Company Profile
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- Joyce Leslie Store