Jet.comConsumerAffairs Unaccredited Brand
My order did not go as well as I had hoped. I sent them the following feedback: "I recently ordered two items from you, and there were some issues: 1) The estimated arrival date for both items was a week off, but in a good way. They both unexpectedly arrived today, instead of a week from today. Still, I hope that the arrival estimates can be tightened up, so that people aren’t caught off guard with unexpected deliveries.
"2) One of the legs on the chair had two places where the silver paint had been chipped off, exposing the black metal underneath. 3) The packaging on the mouse was very torn up and damaged, leading me to believe it was a refurb. Fortunately, it is working fine. I hope this may help you better evaluate your suppliers." This was sent on 3/8/2018. So far no response. The orders were placed on 3/2/2018. The chair and mouse were for my son and his new gaming computer. He didn't care about the chipped paint on the chair leg, so I guess we're okay. Still, not the optimal experience.
On Jan 30, 2018, I placed an order for 3 Body Nutrition Trutein 45/45/10 Blend of Whey 4 Pound Powder VANILLA BEAN @ $49.93 each for $149.78. Upon receipt of the delivery package I discovered the order was wrong. I immediately called the number on the manifest enclosed within the package. I was told by the The Vitamin Shoppe representative to discard the mistaken product and that a correct product would be immediately sent.
A month passed with no replacement. I was forced to spend over an hour on the phone with Jet and The Vitamin Shoppe representative on the evening of March 5, 2018 without a satisfactory resolution. On the morning of March 6, 2018, I again contacted Jet and asked to speak to a supervisor and that request was denied. I also contacted The Vitamin Shoppe and was instructed that it was not their problem to resolve. I have spent over three hours being bounced between two companies, both companies making false and misleading representations, both companies unable to provide the product I paid for a month ago.
I have just ordered the Corporate Certificate of Good Standing long form at the cost of $250 through the NJ.Gov website to receive the corporate information of addresses and corporate officers for both Jet.com.inc and the Vitamin Shoppe, that I was refused by multiple Jet.com.inc and Vitamin Shoppe representatives. Fortunately, Rhode Island Courts have award substantial damages against for companies acting with similar behaviors. When I receive that requested information for the New Jersey Government. Upon receipt of the Corporate Principles, I will be filing legal action to recover the funds taken from my family, compensation for the extensive time invested to recover my losses and damages as a resulting from the actions of by both companies.
On Feb. 18, 2018, I reported to Jet.com that my packages were not delivered even though the tracking showed "delivered". No action was taken on their part, until I discovered myself the packages were delivered to the wrong address. I had to go in pouring rain and with great difficulty to retrieve my three large and heavy packages. I reported my ordeal to jet.com on March 1 and to this day, have received no response from jet.com. I have done business with tens of web stores including Amazon in the last two decades and this is my worst experience regarding such rude and arrogant customer service. I do not recommend this store to anyone.
I order a box of Rachael Ray Cookware for my niece housewarming gift which is in two days. I walked up to my door today to find a busted box of cookware. I was so FRUSTRATED! The company was too cheap to put the cookware inside another box, it arrived in its original box. How dumb and cheap of them. I guarantee that I will never ever order from them again. The gentleman on the other end thought he was doing me a favor by sending me a return label and stated they didn't have expedite service. I can't believe the delivery guy left the package. Poor poor customer service. I wish I would have read reviews before I ordered.
Jet.com CS were always quick to respond and cordial but always rhetoric. No action to check on order til "Estimated Date" (3 weeks) passed. Jet was quick to take my money the same day and nothing ever shipped. Jet claimed an item is "shipped" when the label was created, so you are then billed. Only stating facts and not adding the drama. I simply will not do business with them again. They need to verify product is actually shipped before they take your money and they have to do a better job at vetting their merchants.
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I don't know about you, but have you ever tried to contact Amazon and speak with someone? Most people leave reviews, did not read their agreements. It tells you right up front you only have 30 mins to cancel your order. and when you get ready to check out it will give you an estimated delivery time. I have had nothing but great service from this company. One thing I cannot understand, if you need to get something by a certain date why don't you go to the store and purchase it? I have been ordering with Jet.com for a long time. I have had a couple items damaged in transit, and was taken care of right away. Every single time. I love this company much more than Amazon!
My order clearly showed the address it was to be sent to in Dallas. Jet.com either incorrectly sent it to another city or showed incorrect tracking information and ultimately lost the tracking info for my product. Now I have to wait for them to work with the merchant for 1-2 business days before I can figure out what they can do. They currently have the product in stock and cannot send anything until this is resolved. From a customer service perspective and what they can do to resolve issues - TERRIBLE. Better off going to Amazon ALWAYS.
Was told two day shipping. Was to be here on the 20th. I waited on the 20th and on that day at 3:30 I received a message stating the package will be delayed until the 25th. So my two day shipping turned into seven days. Plus waiting on it all day to arrive and towards the end of the day getting that message was extremely aggravating. They flat lied. I hope they read this though. I'm sure they care less but somebody needs to work on their shipping services.
I am utterly disappointed. Today was my first (and I assure you last) order from Jet.com. Upon ordering, I noticed that I had the wrong shipping address. I contacted customer service and was informed that due to policy they are unable to cancel an order after a 30-minute window and are unable to change shipping address once an order is placed. I was then told that I would have to track and find the packages on my own, likely involving time-consuming processes with the carrier themselves. I find this absolutely unacceptable and cannot believe customers are penalized for accidents of this small degree. Crossing my fingers I can find the packages, otherwise I paid Jet.com for nothing. Never again!
I made a purchase on Jet.com because I saw they have the exact item that I want. I bought some other couple of items there to meet free shipping standard. It allows me to check out. Didn't tell me that item is out of order. But few hours later I received an email says that that item is in LOW STOCK, so Jet CANCEL that item for me. However, that item is the reason that I made a purchase there. So I started to chat with one customer service staff and ask if I can cancel the entire order because it's easier and quicker for me to buy the rest of stuff elsewhere. But I was not allowed to do that. The staff apologized to me, but it's really Jet's fault!!
I think if you have the item in your website and says it's IN STOCK, then it has to be in stock! And if there is a mistake in the inventory management, which I totally understand, Jet should at least allow their customer to at least make some changes to their order because it's not their fault. I will NOT make any purchase on Jet after this one, and also will not recommend my friends to do online shopping on Jet.
I placed an order on December 26, 2017 and got a shipping confirmation on January 2, 2018. My order was set to arrive January 6, 2018, however it never came. I checked the status of the delivery via UPS and it said the order was awaiting pickup from UPS. After several conversations back and forth with customer service through email asking where my item was, they said they were contacting the merchant to get more details and would let me know why was going on. Today, January 9, 2018 I was informed I was being refunded with no explanation as of why. I called jet.com and asked them what was going on and they said the merchant was unable to fulfill my order. I am confused by this because I had a shipping confirmation sent to me and everything.
I advise anyone who is thinking of ordering with jet.com go stop!! Order through Walmart.com or Amazon. This company is the worst! Upon finding this out my Aunt had used them as well and ordered some boots. They arrived and were too big she contacted jet.com and they were discontinued, now she has boots that are too big she wasted money on. How can an item be discontinued that quickly? Buyer beware indeed!
I had been a member for Jet.com for over a year now. It's hard to find dog's food half price but Jet.com helps me a lot to save for my pupson's next meal. The customer service is great when I'm chatting with them on Facebook. They help me a lot in products that I didn't use or products that doesn't work. The greatest part is that I don't have to spend anything when I return their products. I love it more than Amazon. Jet will always be my forever online order, not only for my pupson's food and treats and other supplies, but also they have women's shoes and clothing for cheap. I am a bargain person for over 4 decades. I shop Jet this week and can't wait to use them.
I made my first purchase from Jet.com and was pleased with the product (allergy meds) along with the price. Then I was pleasantly surprised to see that they use FedEx which is the mark of a company that cares.
I don't even really know where to begin. I am fuming angry. I ordered a set of 4 tires on the website for a total of $600, as soon as I saw they had shipped I scheduled to have them put on my car the day after the shipment arrived (tomorrow). I received the tires today and they are the wrong size and model! If you know anything about tires/wheels... putting the wrong size tire on a wheel can have deadly repercussions. The first thing customer service suggested when I contacted them was for me to use these wrong tires anyway! At worst, I could die in an accident from this, at best it would do damage to my vehicle... but that is what was recommended I do anyway.
When I told them that was NOT an acceptable options, I was then told they can issue a return, once the tires were picked up, I'd have to wait for them to receive them, then issue a refund which would not be immediate. I don't know about you but I don't just have that kind of money laying around to buy another set and wait on them to refund. I then politely asked for them to overnight the correct set and pick up the wrong. They then told me they do not expedite shipping and simply do not have that ability (strange because even I have the ability to overnight items). Seeing as how this is their fault not mine, they should have found a way to overnight the correct item. Basically I'm now being told there is nothing else they can do and I'm currently waiting on a phone call from upper management. This is the worst customer service I have ever dealt with in my life. This company is 100% unwilling to reasonably fix their own error and they shouldn't be in business.
No problems, no issues, no drama. I like being able to buy more to save more. I'm pretty price conscious, and sometimes they're not the cheapest, but usually they are. Items arrive fast and well packed. I always order enough to get free shipping, so it's like having Prime without the annual customer tax.
I'm really upset with all this situation. It's the second time I'm buying on this website and I'll never do it again. The first time I had problems with my delivery and I thought it was a misunderstand and I tried once again. This time they did even worse, they couldn't deliver. The attendant could found second option something but he didn't care at all. I was truly counting on this product in my Christmas. As I said I'll never buy anything on this website.
I did not want Amazon to have a monopoly. But Jet.com is such a waste. You have no way to know who will fulfill your order. AND their sellers or suppliers are IDIOTS. Ordered a pack of 12. I got one. $10 for a single bag of $1.50 value cat treats. Contacted seller. NO reply. Tried again thinking it was just a holiday error of being too busy. Got screwed again and now they are sold out. Took 2 weeks to get. WHAT??? Use Amazon or for pets just use Chewy. I left a bad review and JET will NOT put my review up? WTH. JET cannot pick and choose reviews. Wrong amount 2x and "review" censorship. VERY BAD.
NEVER ORDER FROM THIS COMPANY... They messed up my order this close to Christmas then tell me they can't do anything about it. They can't get me my new order until after Christmas and they tell me they can't refund my money until the package gets back to the warehouse then there will be a 14 day processing fee. Then tells me to calm down when I said that doesn't work for me. Companies like this don't deserve business. They mess up. I never even accepted the package because it was wrong and now I get stuck with no present or money for Christmas. They like to say there a growing company... they should not grow at all ever!!!
Ordered the wrong material of 4 of the exact shoe. Wanted to exchange them. They said they were out of stock. Told me to keep checking back for the next 90 days. Asked if I could return the ones I have and just have them backorder the other ones. I could but they would charge me $6.95 x 4 for restocking! Ordered the correct shoe over Labor Day on sale. Order went through only to get an email later in the week to say they canceled the order because they were out of stock. Unable to access any other sales on different sites because of the late notice. Very disappointed in customer service!
I received a mailed containing a coupon for $10 off first 3 orders. I went to redeem and received an invalid notification. I reached out to customer service to inquire why promo code wasn't operable and agent said we cut off the promo because capacity had been reached. I questioned as to if that was false advertising and agent stated no, "in small print there is a disclaimer stating offer could be changed or canceled at any time." Further explanation was given that she couldn't control what marketing sent out. I find this level of customer service unsatisfactory. I have no faith that if I placed an order with this company and encountered an issue that Jet.com would be capable resolving.
Such a convenient way to shop, was so scared based on the negative reviews but people are way too critical!! They use dry ice to keep your products cold. It’s amazing!! Everything for me arrived fresh and in amazing quality. 2 day shipping is amazing. FedEx actually rang the doorbell, yelled FEDEX and helped us get the huge boxes inside!! You save so much money. The more you add to your cart the more discounts you get! Found my permanent way to shop!!
I ordered a Black Friday deal and my order was cancelled. I went back to the website and it was still up. I tried to order again and it allowed me to, but then about 15 hours later, I received another cancelled. If they don't have the product, it shouldn't be listed on their site!
Item arrived damaged because the cardboard box it came in was barely intact, held together by packing tape. Parts of the box were missing and the product was exposed. This was clearly an issue when the item was packaged by the seller, the delivery service is impossible to blame.
I'm questioning why is there an unauthorized (by me) charge of $27.82? Lmao, funny thing is I had an unsettling feeling in my gut when I was about to purchase groceries on this website. Should've listened to my gut cause now I know they're nothing in comparison to Stop&Shop's Peapod. HHHH WHERE DOES IT SAY THEY'RE GOING TO CHARGE ME AN EXTRA 27.82?
I ordered of 5 printers to use on a point of sale system. I ordered the wrong printer because they are not Bluetooth compatible, took me longer than 30 days to install so I called back asking if I can exchange even with a restocking fee for 5 different printers and the answer is, "NO, you can't exchange or return after 30 days." I lost $750 with this transaction, hard to believe that in 2017 an online retailer has no sympathy of flexibility with clients and enforces such a strict return policy. I will make sure that myself and my employees avoid Jet.com for all our business purchases in the future.
I made my first purchase for 8 items that total just under $40 and after the order was submitted received an email on the same day about delivery date not being near what I expected. I contacted the customer service number within an hour or so of placing the order to cancel and was advised that I cannot cancel but I would instead have to wait for the item to be delivered (9 days from today) and then ship them back and wait for a credit once they had be reprocessed. If the items have not been shipped there should not be an issue with canceling the order. I will stick with AMAZON and hope that others will read this and follow! Companies that want to keep their customers need to focus on customers and not make things more difficult than they need to be just because of some policy they have written that is not good for the end customer.
I WILL NEVER USE AGAIN. I ordered plates, knives, cups, napkins, and a rotisserie for Thanksgiving dinner on Jet.com. The total order was for $135.60. I received notice from my credit card company that my credit card was authorized for that amount. I then began to receive other authorization notices as each item shipped!
Honestly the worst online buying experience, the rudest customer service. They prefer to harass you with emails rather than solve any issues. They sell cheapest Chinese product. Please stay away and order from Amazon.
I ordered a bed from Jet and took the day off to receive it. Waited all day. Nothing. Only to call them the next day and find out that the bed had been damaged en route and sent back. No one bothered to tell me this or even apologize when I called. I asked for a refund which they said would take up to 14 business days. Today is the 14th business day and still no refund. Their customer service is the worst I have ever come across. They are incompetent beyond belief. Do not waste your time with them.
Three times they said they were going to come get my item and three times they rescheduled and then final time when they did come get it, they were six hours early causing me to have to take time off work.
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