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I have been ordering from Jet for several years. I'm a disabled veteran with PTSD and leaving the house is difficult for me. When shopping online became a thing it made my life a lot easier. When I first started ordering from Jet I got free shipping. Of course, that was just a tease and it soon went to a minimum order of $35 before you got free shipping. Not a big deal, my orders are usually quite a bit more than that. While placing my most recent order I noticed that the minimum has gone up to $49! Is this how they treat loyal customers?
I appreciate the fact that they use UPS for shipping. I am rural and we have a community mailbox. Being on oxygen and with mobility issues, it is very difficult for me to get to that mail center. For this reason, I am only able to collect my mail once a week or so. USPS is very uncooperative and unsympathetic. When I order from Jet.com my packages are delivered directly to my front door, most of the time, within 2 days.
I ordered 4 bottles of a brand of Soy Sauce that was not found much online and too far for me to drive to find it. Lee Kum Kee Premium Soy Sauce. Now here's the Amazing part. Price and shipping cost was very good, shipping time was fast (1 day) and packaging was superb. Add all this together and it was Amazing. Blows away my shopping experience at Amazon. And so impressed that this is my 1st review ever like this and I have been online a very long time. Thank you Jet.
I bought MW Polar Brisling sardines (in glass jars) from the website at a really great price and received the package (free delivery) a couple of days later. Unfortunately a couple of jars had leaked creating a bit of a mess. The customer service responded very promptly without missing a beat and not only gave me a credit for the jars that had leaked but sent me replacements completely free of charge and included free shipping. I was very impressed with the service, the extremely swift response and generosity in taking care of the problem. They are obviously very committed to providing excellent customer service. Highly recommended.
I am a big Amazon Prime customer and was leery about Jet. I could not have been any happier with Jet -- and they far exceeded what Prime service has now become. The product packaging arrived a couple days late with some damage, the boots inside were perfectly fine. As far as late -- it was no problem -- and Prime is late more often as well. But the damaged box concerned me based on a past bad experience with a non-Prime online company that refused me a full refund when the item was returned in what they claimed was packaging not in same condition as sent. This other company had been relentless and outright nasty in their refusal to refund me more than half.
I immediately contacted Jet to report package damage in case I had to return. Their response was swift and extremely assuring. It turns out I did have to return -- and not only was I refunded in full as they said they would -- they refunded what had to have been the instant UPS scanned the item! But beyond that -- I actually then got a cute postcard in the mail from "Aubry, Jet Head" with a handwritten note expressing excitement at having been able to help me with a nice Thank You. WOW WOW WOW!!! This kind of personal touch in today's online world is unheard of -- and I cannot express how special and appreciated I feel as a customer. I will be looking to Jet more now for shopping with excitement and delight based on the amazing first time experience I had!
I ordered a full grocery list this week for the first time from Jet. I was very pleased, as all items were expertly packed and everything was delivered in 2 days. The Kobi steak burgers and Jack Bakes Challah bread were outstanding. I got Meyer Lemons, red onions, eggs and a lot of dairy and everything was very fresh. The prices were fair. So, for me, I couldn’t be more pleased and I am grateful to be able to receive good products delivered to my home.
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I placed an order for my daughter for her birthday a week and a half beforehand. They told me the product would arrive on the 13th. On the morning of the 13th - the day the order should have arrived they contact me to tell me it's delayed. They won't tell me how long it's delayed and they won't let me cancel. Who knows when I get it but it won't arrive in time for a birthday or before she moves to a new city. In the dark with no explanation and now I have to have the items shipped to me and then I have to return them, a complete waste of time, money and bad for the environment. Super Frustrating! BAD CUSTOMER SERVICE!
I ordered a purse and didn’t receive it a month later... I emailed their customer service, they cancelled my order after one day later of expected arrival and listed that purse at higher price. It’s my first and last time shopping on Jet. Super disappointing.
I've been doing business with Jet since the company's inception. Of late, there have been numerous problems. Chief among them is my account keeps freezing me out. When I tried to log in, it said I needed a new password. When I attempted to change my password, it wouldn't work- Each time it sent me back to the original page to change my password, but would not actually do it. Frustrated, I called customer service. The young man who answered could have cared less about my problem. He kept sending me another link to change my password, and each time, it did not work. To wit, he said there's nothing more we can do. So, I asked to speak to a manager. He put me on hold for a while and then came back to say, "There is nothing we can do to help." Didn't even offer to take my order over the phone. I told him I would not be doing business with Jet again, which didn't seem to faze this customer service rep in the least.
I ordered 12 1.5L bottles of Volvic water from Jet. The FedEx shipment reached New Jersey (I live in New York) and then was reported damaged and returned to a facility in Texas. Three days later, what was supposed to be a replacement order arrived at my building. The box was split and partially repaired with tape. Two of the bottles were damaged. A special label was pasted in two places on the outside of the box, printed in red: "FedEx Ground Sortation Assist Cover Label Apply over the customer bar code which may cause scanning conflicts. Remove label before delivering package to recipient." Under these labels was a Walmart shipping label. Jet offered me a $5.70 refund for the damaged bottles, but they did not offer me the option of receiving replacements. This is the third time there has been a problem with cases of spring water shipped via FedEx from Walmart.
I ordered perfume from Jet.com. The item the sent me wasn’t the item pictured, wasn't authentic, and smelled like alcohol. They then tried to email me the item was authentic. Dishonest company that sells fake items. Never again!
For the tenth time, a bunch of items that I really needed were dropped from my order just minutes after I ordered it. Why does the website not know that they are out of stock but the Jet verification process can drop half the stuff from my order in just a few minutes, you ask? I have no idea, I think just to upset people that spent 2 hours figuring out their groceries and bills? If you do macros, forget it - they will ruin your life every week easily.
On top of that, this week they sent me a quick note that my delivery would be late "1-2 days"... Seems reasonable right? Since I ordered it for Sunday when I would be home all day and now I get to play the fun game with my neighbors called "who will steal my groceries while I'm at work today." When I called to chat with someone, they were unable to help at all. They basically said that Jet gets my money and I get to wait for my groceries for days. Do they care if I starve? No sir!! As long as Walmart gets their money, all is right with the world.
For the most part when this company first became available and noted it was really great. But it seems like since Walmart bought them it's going downhill like a sled! Instead of their prices getting lower like Walmart were they went up. I was able to get Tiger Balm patches for back pain for well under 5 dollars, and while Walmart still has the same 5 pack of patches for under 5.00 they are now close to 7.00 or maybe more now, on Jet.com.
I used to enjoy shopping there, but since those greedy cheapskates at Walmart bought them, their prices AND delivery sucks! They use FedEx who is almost as bad as the post office, and while you're making your order, sometimes it will say check out within the next hour or give you a certain time and it guarantees you delivery in 2 days. I can't remember the last order I made from them that I bought in 2 days. Even if I ordered it in the morning I still want to get it until the third day if I was lucky. Before Walmart bought them they deliver as promised. Now we might as well just change their name to Walmart.
As another poster stated, I bought the Paw Patrol Tower from Jet.com, which clearly indicated on their site that the product was in stock. My order sat in "processing" status for seven days. When I contacted Jet.com customer service as to when it would ship, they blew me off, told me they did not know when, could not give me a tracking number and would not, under any circumstance refund my money. They basically said I was out of luck. So essentially, they took my money, and then brazenly told me that they were going to keep my money and would, maybe, send the product I paid for out in some future time frame that they could not identify.
I informed customer service that it is a criminal act to take money for an item that they did not intend or could not verify that they would send to me. Customer Service did not care, would not cancel my order and told me I was out of luck. So this morning, I get an email from Jet.com stating that my product would not ship in time for Christmas, and under these circumstances, they would cancel my order and refund my money, in approximately 3 days. They made it sound like they were doing me some kind of special favor in canceling my order and refunding the money they took from me. This was 10 days after I had made the initial order.
**DO NOT BUY FROM THIS COMPANY**. If you order from them, and do not cancel the order within 30 minutes, you are out of luck. Basically Jet.com will hold your money hostage and ship what you ordered in any time frame they so chose, from days, weeks, months or years perhaps. They will never commit to a delivery time frame. They have an F rating at the Better Business Bureau with hundreds of similar complaints, so my experience with Jet.com is not unique. Never, never again will I do business with this company again and I urged everyone who reads this to encourage others not to do business with this company either.
Like other reviewers have written, I purchased items from Jet and was told they would be shipped within a few business days. I ordered my item on Dec 10th with plenty of time to arrive before Christmas. However, I got an email on the day it was supposed to be delivered saying there was a "problem" and the item couldn't be shipped. Upon calling they didn't even ask my name but said, "are you calling about the PAW patrol tower? Because it's a known issue." So without even stating anything about me they basically disclosed how they way oversold the PAW Patrol tower and have none to ship.
So I asked to cancel my order since no one could even tell me if or when the product may actually be shipped and I was told, "You CAN'T CANCEL ORDERS." That is right, even when they lie to you and tell you that you purchased something, tell you it's shipping and will arrive in a couple of days, and then tell you it was actually all fake and there is no product they won't refund you and will keep your money until someday (whenever the hell they want) they find your product and ship it... THIS IS THE WORST COMPANY!!! AMAZON.com baby is the way to go!!! Do not be fooled by JET!!!
I made a purchase with Jet on 12/5/18. I was leery due to the negative reviews I had read. Well I received an email from Jet stating my package would be guaranteed to arrive by 12/13/18. Well, I get an email today that informed me my purchase will arrive today 12/7/18! WOW! I’m very happy! Not to mention the shipping box is in perfect condition! Thanks Jet!
I order 2 tires from them. They grab my every information and send me nothing. They set the price on internet lower than others and then after you order it they said that the order you purchase ran out of stock. So don't trust them.
Bought time sensitive presents for my grandkids. Toys did not arrive as promised, after inquiring with Jet.com was told FedEx had damaged boxes during transport. I asked when was I going to be notified by Jet that packages were damaged, Don a condescending jerk supervisor at Jet.com said policy is Jet doesn’t notify customers. They will however return my money in 10 to 12 business days. What a racket, nice way to finance a company hanging on to other's money. So I don’t have gifts and I’m out my money for two weeks. I say Jet.com crashed and burned with me.
Here is the third review I have submitted regarding the BELLEZE Outdoor Canopy Swing Motion Gilder Converting Patio Rocking Chair UV Blocker 3 Seat Flatbed Cool Seater Burgundy I purchased. The review is 100% accurate and they will not post it. The only review they posted was a 5 Star rating that is clearly a false and misleading review. They have ZERO customer service and failed to respond or reach out to me as a dissatisfied consumer. I will never show with Jet again!
"Absolute Junk!!! Beware!!! Pros - None! Cons - Absolute garbage! Best Uses - Junk pile. This swing is complete and total junk!! All plastic parts on the canopy that shred with the first strong wind. The stitching on the cushion and pillows is not uniform, inconstant and not straight. The pillows are embarrassing. The material fades within one week in the sunshine. The swing seat itself bows when a 130 lb person sits on it. Dare to seat three average size people or two large and the swing will be rendered useless as you will be on the ground. Do not waste your money... BEWARE!!! This is the third time I have submitted a review and in typical fashion it will NOT be published because Jet is proving themselves to be just another dishonest online marketer and will only publish false reviews. Was this a gift? No. Bottom Line: No, I would not recommend this to a friend."
I bought a starter motor for an Imperial diesel engine through Jet. The company that actually sent the item was Rare Electric. Although it was the only starter motor listed for this particular engine it did not work. It was too big for the space available. I did find a starter motor from another source that did work perfectly. I have been trying to return this item for credit but get the run around from Rare Electric. They no longer even return my Emails. Unless the situation changes, I will no longer do business with Jet and will tell all my friends about my experience.
I bought 4 pairs of Skechers advertised as health care work footwear with arch support. These sneakers cannot be true Skechers as I've owned several pairs. There was no arch support, barely any memory foam and the heel bent into your heel causing blisters. I listed 1 hour into an 8 hr shift before I had to buy some cheap sneakers so I could finish my shift. I thought maybe this was just a breaking in period. Jet was of no help since I missed the 30 day return policy so now I'm stuck with $190 of unwearable sneakers. Very questionable business practice. Supply of products unknown. Possible counterfeit.
Water filter for my refrigerator made loud grinding noise, another was sent but had the same issue and I just had to toss both. Nerf bars for my car came with illegible and faded instructions, referred me back to manufacturer who refused to send new instructions and instead told me I could find them online. I then couldn't reach anyone and my calls went unanswered at the manufacturer's. $200 and they are still sitting in my storage. Unable to log in to Jet.com now and they wouldn't help me to reset my acct, even after I tried myself and said they were having issues. Same excuse for 3 months straight and still locked out.
I'm homebound so I order household goods online and have used Jet for almost 2 years. They were a little strange sending separate packages but their prices were good and stuff got to me on time. Now they have upgraded I see from my new request. They have high prices, less choice and a really clunky site. I never had these problems before. I hope at least the stuff I just ordered comes alright but I see Walmart's hand in this and have a feeling I'm not going to use them unless they up their choices and fix their system. The ordering I just did took forever and all the choices I used to have with them are gone and prices are way up.
My order due date was past due for about a week. I emailed the company to figure out why. They said it should be here in a few days and gave me the number to the pilot delivering it if I didn't receive anything. 2 days later I called the pilot. after a few minutes being put on hold come to find out the mattress was accidentally delivered to Phoenix Arizona not Phoenix NY. told me it should take a few weeks to get sent back to me & gave me a $25 credit for my "inconvenience" 2 weeks later it finally got delivered.
It was supposed to be a twin mattress and box spring matching set. What was delivered to my house was a Queen mattress and no Box spring?!? Ummmm... Jet did refund me half the money to my account to go out and buy a box spring locally. And whatever I got a bigger bed for a good price. But I just want you to be informed. EVERYTHING that could have went wrong did go wrong with this order and I will not be ever ordering from Jet again. You can take that $25 and update your system so other people's orders don't get messed up beyond belief
I have placed 4 or 5 orders with Jet.com, and all but one were a disaster. And the one that wasn’t a disaster had 3 6-packs of water strewn all over the box, but none had opened. My most recent order was the last straw. I ordered a Dyson vacuum, which arrived strewn all over my floor. The box was ripped open and the parts had been dragged in the street. When I reported this to Jet. They sent me a return FedEx ground label, but wouldn’t send someone to pick it up. I will never order from Jet again, it’s just not worth the hassle.
Ordered a $140 mirror and received a completely different mirror. Contacted customer service and they arranged for pickup of the mirror for a refund, as they should, but it's a week later and I am still without the item I ordered. They didn't even offer a credit towards reordering the correct item. Should have just ordered from Amazon who will make things right if they make a mistake. Will not give this company my business again.
Jet's listing are wrong a lot of the time. If the listing says Case of 6, then that's what I should be sent, not a single jar. It's not the consumer's fault that you don't get your listings correct. I've also bought food items, and cat food that expired in a month. I was a HUGE fan of Jet when I first started buying from them, and I love the convenience of home delivery. I think they went downhill fast when Walmart got on board. One more thing, if you advertise a monthly sale, please try to have the sale start on the 1st of the month. For instance today is September 3, I do not see a promo code for pet supplies. I messaged Jet, and was told by the rep, that if I don't see a code, then she doesn't see the code either, so there must not be a code. Hey, why not ask a supervisor about it? Doing that keeps your customers happy, not continually frustrated.
I have used Jet a few times and had been fairly satisfied with most aspects of the service. I love the concept but not the execution. My most recent order trickled in but the last straw for me was juice boxes for my kids estimated at taking over a week to arrive. I contacted customer service and to add insult to injury, was offered a $5 refund on a $149 order. Then was informed it was probably going to arrive sooner. Why can't Jet coordinate shipping details better? I was contacting Jet about the quality of service and satisfaction guarantee. Not even asking for a refund... But that's what I was offered! It's annoying getting boxes/food items delivered at random times and days throughout the week for those who aren't home 24/7.
I think the idea of getting groceries thru the mail without having to go to the grocery store is wonderful. Greatly reducing impulse buying, and, on some items, paying less for them (KAL Stevia in the 4 oz. bottle is almost half of what I pay in the health food store up here). I thought, wow, they even have fresh produce and dairy! The stuff came in two days in two boxes so large and heavy I could hardly lift them. I got them onto a dolly and wheeled them into the house, ok, fine. The things were mostly ok, the produce acceptable but not what I would have picked, but the packaging was so ridiculous I wondered why they launched this project in its current design.
There was actually more packaging than product, including two bags of dry ice (haven’t seen that in decades), and sixteen of those frozen gel bags like you use when you have a sprained ankle, weighing what, like a pound each? Big blobs of some kind of crappy insulation of paper and smashed up fiber, like carpet padding, and what all. So, I sent them an email to this effect and they said that they are working on new package options including using freezer storage bins that subscribers would keep on their property for deposit of goods when no one is home. Ok, but I dunno about the efficiency of this deal. Maybe it is cool for things that do not need freezing or refrigeration. I have reordered, but for non-perishable items only. So... better for some things, I guess.
I’ve placed several orders with Jet during the past year. Three of those orders have arrived completely crushed and destroyed. Jet reuses old, flimsy boxes to ship and unfortunately, some do not last through the process, particularly with a heavy order (latest example: two 22 pound bags of dog food). When I received my most recent crushed box, it contained two large bags of dog food along with four bottles of method cleaning agents. The box was very thin, torn and crushed, it had old stickers on from a textile company, «made in Turkey», so this box has had too much mileage to reuse to pack and ship 44 pounds of pet food along with four bottles of liquid cleaning sprays. The method products had been crushed and spilled out all over the box (this happened last time I ordered cleaning supplies from them -I received a saturated box that I declined to accept). The bags of dog food were completely covered with stainless steel cleaner.
I called Jet for a lengthy customer service call. Long story short - I am responsible for printing out return labels, sending these items back, and then calling them to reship - but only once FedEx has taken this box back. So much for receiving my much needed dog food. Worst part - I ordered FOUR bags, they only shipped two, which are now soaked in chemicals. The rep had NO idea about the other two bags, which still haven’t shipped out. These were all allegedly «in stock» when I placed the order. Not to mention - once these bags of food go back - will they wipe them down and reship them to someone else??? This is terrible - and extremely stupid-customer service. Much too much time wasted with Jet. Never again!
On two separate occasions, I attempted to order a simple bicycle from this company. It was a specific bike, of a selected design, and it was to be a gift, to a teen who dearly needed it. I had completed the order online, and I waited a week. I did check online again when delivery was near, and was met with a cancelled order and suspended account. In attempting to understand the additional verification, I proceeded to re-order the bike a second time. This order was acknowledged as approved, and shipment was to immediately follow, delivery expected in another 7 day period. I had managed my time such that I could receive the bike, and hopefully get it assembled right away.
The day of the expected delivery, I attempted to track it only to find out that it had been cancelled yet again, by the same department, for apparent reasons that are extraordinary. Apparently, of vital concern above consumer satisfaction, comes a marketing disease of the "re-sale" phenomenon, that is of no concern to me. After explaining unsuccessfully that this purchase was a gift, from me, to the addressee exclusively, My order was cataloged as a "RESALE" prospect to which it was to remain cancelled, and I was advised: "to shop elsewhere", in bold fashion. Never, in any type of purchase, from any store, have I not only been refused service, but my funds refused, and my money no good. I am still without a bicycle here, my checking account log is a mess, and a follow-up discussion with brats in customer service have proved futile.
This review, will be noted as the first of a great many letters written, and I hope that it may suit the reader with a better perspective of what should be, proper and positive online buying experiences. My experience with Jet.com service was categorically stupid, unappreciated, and summed up as a complete waste of time. Jet was offered an opportunity to correct, and all I got was more ridiculous excuses of policy and procedure that has no consequence about the purchase. You can choose a variety of adjectives to best describe this business, efficient and smart are not included.
Jet.com Company Information
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