Consumer Complaints and Reviews
HHGregg not only provides no customer service in person but their headquarters has no idea of what customer service is. My husband and I went to HHGregg in Melbourne Fl to consider purchasing a 65" TV. Their online information said that delivery would be free if the TV was more than $997. After discussing the tv our salesman ES immediately gave us a $39 credit for no reason that brought the purchase price $2 under the $997 with free delivery price.
We did purchase the TV however when we went home it would not fit on our mantle. So we went back and again purchased a different Sony TV at a good price. However, we could not get an updated invoice from ES. We were told that they could not print an updated invoice?? What? For a $1200 purchase they could not print a new invoice in the store. However we were told that the installers would bring the updated invoice when they installed the TV.
My husband was concerned that we were not given an updated invoice for 3 reasons: 1. We looked at 2 different tvs and wanted to be sure the correct tv was delivered to our home. 2. Without an invoice we had no proof that we even purchased a tv. 3. We needed to have our old plasma tv removed. ES guaranteed us that he has never lied to a customer and that he would personally ensure that the installers deliver and install the correct tv; they would also deliver the updated invoice for the tv and they would remove the old tv (that we paid for). On the installation day the installers did bring the correct tv however they neither had the corrected invoice nor did they remove the old tv. They said that they never remove a tv. Hmm, I asked them if they saw ES that morning. They said that he was on vacation - so he lied on 2 out of 3 customer promises.
The saga continues. I returned to HHGregg to get the invoice which the manager gave me. I did not properly check that the store basic information was on the invoice. There was no store name, address, email or phone number listed so how could I register this purchase with Sony? I called back and was told by a stand in manager that HHGregg has a policy of not producing a change invoice with letterhead on it. No letterhead on an invoice??? Just to be sure that I was not crazy; I checked online for how to create a store invoice and 10 sites clearly stated that a professional company invoice must have the store name, address, email and phone number. This same person told me that if I wanted an invoice with the correct letterhead that I would need to call their headquarters to provide it that they cannot provide it.
Yikes, I'm not finished yet. I did call their headquarters in Indianapolis and wait!! They gave me a hard time also. They finally provided an updated invoice but when I looked at it it was for the wrong tv. I complained and requested a correct invoice at which time I was told by a customer service supervisor that she put herself out by copying and pasting the company logo on the invoice she provided. I forced her to produce a new invoice. It was again wrong, sloppy; information ran in a constant stream but not properly produced. Plus it had the old HHGregg logo; at least it did list the Sony tv. The customer service supervisor fought me the whole way and said was all she could do for me? Yikes. I will never deal with HHGregg ever again. I strongly suggest that you do not either.
We purchased a laptop in May 29, 2016. Battery overheats right away. WINDOWS 10 now needs the recovery DISC for repair. DISC was not provided with the product at the store: 6250 COMMERCIAL PALMS DRIVE, TAMPA, FL 33647. 813-402-3211. SALESPERSON: **, CASHIER **. Awaiting response from the PSP, but with the mandatory commitment to pay for service if it's the users fault. How about providing the ENTIRE??? PACKAGE, including the boot DISC?
I can't believe HHGREGG gets away with this. I've never seen this many complaints about a place in a google search for reviews (623 to date!). Where is 8 ON YOUR SIDE for these jokers?! Why are they not held accountable for this sheer lack of disregard for "their" products and customers? Never again. EVER. I am telling everyone I know to stay far away from HHGREGG. I just want a boot DISC and a replacement battery so I can move on with my life and fix this machine. Do the right thing, HHGREGG.
On October 10, 2016 we bought a Samsung Gas Stove from hhgregg. The stove was supposed to be delivered on October 17 and they changed the delivery date to October 15. They delivered the stove and installed it, but the burners were missing from the stove. There wasn't a cord attached to the stove so that the electrical functions would work and most of all, they left the gas on in my kitchen. Thank God I went back in my kitchen or my house would've been up in flames. When I called hhgregg, they gave me the runaround about not being able to find the burner or the plug. I got so mad, till I went back to the store and told them to come get this stove out of my house. The only thing they offered me was to take the burners off of another stove that was on display and to order me a plug. Then it dawned on me that what they left in my home was a floor model stove, that wouldn't cook a thing!
The next day they called trying to make amends for their ** customer service. And I still had to insisted on them coming to get their stove from my home. When they came to pick the stove up, they still tried to leave a replacement stove at my house, but I don't want anything else to do with hhgregg. Therefore, I told them to keep their replacement stove. And to remove the other one from my house. So to the public, stay clear of hhgregg. Shop for your appliances elsewhere where they are more reliable.
I bought a Toshiba smart tv from hhgregg on 12/26/2014 and purchased the 2 year PSP warranty. Over 2 months ago, I called to get it serviced. It took them another 3 weeks to make it to my home to service the tv and then, they could not fix it and had to take it back to their shop. After a week, I called the subcontractor and they said they were waiting on hhgregg to decide if they were going to pay to fix the tv or replace it. It took hhgregg over 2 weeks to decide to replace the tv. However, it has been over 3 weeks and hhgregg has not finished the claim for me to get my new tv. I called hhgregg last week and the customer service women could not understand why I was upset about not having a tv for over 3 weeks because "I HAVE MULTIPLE TVS IN MY HOUSE".
I called today and customer service said they have just received the claim and I should hear from them by Monday at the latest (which is week 5 since they took the tv). I asked if there was a policy in place for how long it takes them to make a decision, get it sent to corporate to have the claim approved, and then finally comes to customer service to get the new tv. Her answer "No and we do not have anything to do with the other departments." I also spent over 45 mins on hold before speaking to a customer service representative. I will never purchased from hhgregg again, will tell others not to, and it is easy to see why they have closed so many stores.
I purchased a Samsung washer on 9/18/2016 and delivery was set for the following Monday between 8:30 am and 11:30 am. NO CALL & NO DELIVERY! I started calling various numbers for customer service and apparently had a bad day, because no one could seem to find out why I didn't have my washing machine. Multiple times during the afternoon while on hold waiting for customer service, I accidentally got disconnected 5 times (strange that it disconnected me at 1 hour and 12 minutes all 5 times). Finally I was able to get through to the store and was told they would call me right back (6:12 pm) and finally got a call back at 9:43 pm from the salesman who gave me a BS story about how the driver hadn't picked up my washer to go to the distribution center.
Then I finally got through to someone in distribution who informed me that the store is responsible for getting the machine to them. The following day the salesman called me and told me it couldn't be delivered until the following week and I canceled the sale. It's now 10/12/2016 and I just spent the morning playing telephone tag again and was promised the refund would be issued by Corporate yet today. We'll see since I was promised a prompt refund when I canceled and still had to sit on hold multiple times to find out why it hadn't been sent. (Again a bunch of BS excuses as to why the store hadn't issued the credit like they should have.)
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Hhgregg has been the worst experience I have ever has in my 50 years as a consumer. They do NOT support the products they sell. We purchased a Samsung stove from them in August of 2105. The stove immediately began making a noise that sounded like it was going to explode. Every time I contacted Andy or Paul at hhgregg in North Fayette PA they told me I was exaggerating and that they could not really help me. Eventually, after we recorded the stove and took it to their store, Samsung agreed to replace the stove. Of course, in true hhgregg and Samsung fashion the replacement stove stopped working after one month. Samsung refused to come repair the stove. The extended warranty company has since come to the house to repair the stove 3 times. They claim that Samsung will not send them the correct part.
Needless to say that 14 months after purchasing a warrantied, new Samsung oven from hhgregg, I am left with a product that I am still paying for that does not work and has never worked. hhgregg says they do not have to stand behind the products they sell their customers. They have told me multiple times that since they don't make the products they don't have to stand behind them. They said they only sell the products. It is not their responsibility to make sure the products actually work. Any help would be appreciated.
Purchased a gas dryer that was a discontinued floor model on September 27, 2016 at Manassas, VA store. Unit was delivered the following Monday. Installer came with delivery and advised unit was defective and did not work at all and that it had obviously been installed at a previous residence due to the gas putty on the unit. Installer refused to take unit back even after store manager advised that he was supposed to take it back.
I went to the store and demanded a refund. Store manager advised we could not get a refund till the unit was picked up from our house. Did not even offer to try and get us another unit. Just put his hands up and said he would give the refund when the unit was returned to store. 2 days later, we still have not had anyone pick up the defective unit or make any attempt to contact us. This is the worst customer service I have ever seen. I will never attempt to make another purchase at hhgregg. Called store today and still got nowhere.
Purchased GE dishwasher from hhgregg and I purchased their extended warranty for 5 years. After number of repairs that resulted with still defective machine, they finally said "We fulfilled our obligation and we no longer are responsible for repairs or replacement." Warranty did not expired yet. The GE appliance department was purchased by Chinese company and they send people who have no clue what to do. DONALD TRUMP is right, we are screwed. Never buy any appliance from hhgregg and do not buy their warranty.
My experience with lousy grabbed hhgregg - buy a washer and dryer, day today 09/05/16 and 09/30/16 not yet received. I communicated with the store and just say the order has not arrived. That lack of respect to the customer and on the other hand I had already sent my first payment. If a manager is reading this to answer me if possible. Thank you.
We ordered a refrigerator Friday night because online hhgregg was the store that showed the quickest delivery for Monday. We called Monday to get delivery window time and find out that our refrigerator that we ordered is on back order. They were not able to give us date of when it could actually be delivered. They offered that we could choose a different model but it would have to be the same price - however, the one that we had chosen was the one that we wanted and one of the few that would actually work in our kitchen. Very frustrating customer service. We would have shopped around at other stores over the weekend had we not thought we would be getting this one today. And good thing we called this morning to inquire about delivery because who knows when they actually would have communicated with us that this item was back ordered. We had them cancel our order and will choose a different store to buy from.
We purchased a Samsung washer and dryer 8/1/2016. I was to leave the country on 8/10, so just did a load before leaving. The washer did not perform as expected. Never thought any more about it till I returned 3 1/2 weeks later, only to find it still didn't perform right. I contacted HHGREGG. They said they would notify a service guy and call me back. A week went by no call, I went to store. They said, "It doesn't work like that, here's the number you call and arrange a call out." More days pass by and the service guy arrives, oh dear!! He's obviously not in a good mood today. Asked me what the problem was. He basically blamed me with the among of washing. Then blamed the machine and said it's normal for it to bang about, vibrate, and make those noises. Then he blamed the floor. Then he blamed the pedestals. I said, "That's weird. I only had them fitted yesterday. I've been washing for 40 years, I'm an expert now."
Then he asked what garments was I putting heavy light. Then he blamed the soap, he tried to tell me too much soap made the machine squeak, bang, and clothes come out still wet after spinning. Then he does a test run and guess what - the circuit board needs replacing... oh so it's not my fault then? I'm not happy, called HHGREGG out of 30 days so I'm not entitled to a swap, called customer service, don't care, no swap. Called Samsung, very nice but it's my fault for being away too long. They said they call me back with a 2nd service call out, but guess what, didn't bother to call me back. Told me I could swap it out if it was faulty (it is faulty) still after repair. At the end of the day they have my money now, so who cares... hhgregg sold me a faulty washer...
I have had nothing but issues with my extended warranty. Called for a repair on my Samsung Refrigerator. They made an appointment for that Saturday. I called to confirm and the repair company Comp-teks tells us that they don't work on Saturdays. They then tells us that they will order the part and then call us. No call was received so we called in 5 days to find out and they said that they had an appointment set for that same day but we didn't answer the phone... WHAT??? WE gave them our cellphones because people have to work and can't be home all day. Then they schedule for the following day between 2-7 pm. They called at 12 noon and because we didn't answer the house phone again they cancelled.
We called hhgregg. The call got disconnected and when I called back Shoney (alleged name of the associate) accused me of hanging up on the associate and fought with me that I had indeed hung up... Again WHAT??? Why would I hang up when I want my issue resolved? She then tells me that they are not authorized to make another call to the vendor that I had to call and "figure it out with them". I called the vendor and they gave me a million and one stories and at the end it ended up being my fault because I should answer the primary phone on the account because that is the only number they would call, not cellphones... So if you want to go through aggravation of following up and never getting your issue resolved then buy from hhgregg. I highly recommend not to buy any products from this store. Not even Comcast is this bad.
Purchased Maytag dryer 3~2015. Have had nothing but trouble out of it. The first 12 month we had it we had them come and repair it twice. Now a little over a year we have had them out here three more times. Thankfully we bought the extended warranty so I thought. Called to have them come out and fix a loud noise on 9-15-2016. Customer service told me someone would call me back to set up time to have someone come out and fix it. Have been through this before no problems. They would call and come right out.
On 9-19-2016 still have not heard from anyone to set up day and time. I called them. The lady tells me, "I am sorry I did not work on Friday or over the weekend and it's just me and one other person that work here and he is the owner and he does all the repairs and he won't be in till 5:pm or 6:pm and I will have him look this over." OK so what kind of company is this I wonder... get a call 9-20-2016 that he cannot make it out here till the 9-23-2016. Really? I have four small kids and to be without a dryer this long means overload of laundry.
I call back to customer service and ask if they can get anyone out here sooner. They tell me, "Nope. Sure can't." I tell them "I am sick of this!!! This will be five times I have had to call and have someone come out to fix this dryer that I have had a little over a year. Why can't I get a new dryer? This is a lemon and I am done dealing with it." She tells me that's not going to happen if they can fix it. I am so done... Don't see how hhgregg is still in business after reading all these reviews. Wish I would have done my research before. I would have not purchased from them. This was my first time and will be my last time!!! Hhgregg and their warranty company is very very below average and don't care about their customers and are selling lemons. I will let everyone I know how poor of a company this is and stay away!!! Word of mouth is the best advertisement and I sure will let it be known to my family and friends to stay away!!!
My wife's doc suggested we acquire an adjustable bed for it would be very helpful for her comfort and be better for her problems with both her legs arteries after stents were inserted in both. I bought the beds from the store here in Raleigh, NC and the salesman told me they would be delivered from their warehouse out at the airport in a couple of days. They were delivered, set up and several parts were missing and it took two more trips for them to come up with the parts.
Several weeks later we began to have problems and after I met with the store manager it became apparent they had delivered not new beds but the two off the floor which had been used for how long we don't know. It has now been over two and one-half years since my first complaint and they have not done anything about misleading me about the beds.
The manager told me during our first meeting he had personally taken the cover off one of the beds, took it to his home and laundered it himself. In North Carolina that is against our laws. The salesman committed fraud when he put in the invoice a coded line item which said I declined the warranty. The manufacturer of the frames told me the foundation frames were out of warranty when they sold them to me. The company refuses to treat me with respect and keep insisting I should order the parts, pay for them and they would reimburse me. And I was told I would have to install the parts myself.
I know nothing about doing such work and I insisted they expect me to do their repairs, order parts I know nothing about. I refused their offer. I don't have an account with the foundation manufacturer and don't trust hhgregg reps to do what they say as they have proved themselves to be dishonest since I bought the beds in question. I plan to file a formal complaint with our state Consumer Protection Department about this and hopefully my wife's legs condition do not take a turn for the worst for lack of a workable adjustable bed. More later.
Bought a dishwasher at hhgregg in January 2014 with extended warranty. Circuit board CAUGHT FIRE 6 WEEKS AGO. First guy out said he couldn't fix it because he wasn't a certified KitchenAid tech. Then I went to the local store and manager said he would work on getting us a new one. Warranty company closed the case, so manager said we'd have to open a new case to get the credit. Now warranty company sent ANOTHER bonehead out and HE wants to fix it, even though the inside of the thing still smells like burnt plastic. Lie after lie, everyone passing the buck, and we still have no dishwasher. We are demanding this credit THIS WEEK. Until this takes place, we are telling friends, family and the public to STAY AWAY from hhgregg. And this is the SECOND time we have been burned by them on a warranty issue.
They have poor customer service. I ordered a mattress online and they shipped it to my house and left it in my driveway damaged. When I called customer service they gave me the runaround for two weeks and I had to wait on hold for long periods of time. It took two weeks for them to tell me I had to return the mattress to the store myself. The customer service manager named Dye stated "It looks like you in a pickle", very rude and no remorse. I would never purchase anything else from them.
I bought a Whirlpool front load washer for about $1100.00 plus the extended warranty. On August 23 I called re: a problem with the machine. They sent out a worker to see what happened. Determined to be a problem with the control panel. The next week the subcontractor for Ocean Appliances was coming to install but the worker called out ill. Ok, so I called Ocean Appliances to reschedule. I was told part is on backorder until October. How is that possible since you had an appt. scheduled to install? Called hhgregg and they said they are contacting Ocean Appliances. Here it is now September 15 and once again I am told by hhgregg that it will be another 3-5 business days to get an answer. Horrible company. Horrible subcontractors. Don't waste your time or money.
I have had nothing but issues with my extended warranty. You spend a lot of extra money because they make it sound so great. But in reality it is horrible. Not once has it been easy to have someone come out and fix the defective products they sold us. We wait around all day for no one to show up and all hhgregg will say is "do you want to reschedule?" When someone does finally show up they don't even fix the problem. I highly recommend not to buy any products from this store!!
My husband and I bought an LG refrigerator on April 1 2015 and also bought a 5 year warranty the day we bought the refrigerator. Within the first 3 months we had to have the warranty company come out and adjust the door on the refrigerator because it did not seal properly. Which it worked fine but he said "I believe that this is about all we can adjust it." He said it should be fine now... No a year later we call again and because this time there is condensation on the inside of the refrigerator... So I called the warranty company and they could not find anyone at first to come and fix our problem so then I had to call them back to get someone, lo and behold Whites appliance which was a great company. Would use them again if I had an issue. The guy from Whites came out and said "there is nothing I can do. We need to replace this door because it is warped." So he said he would turn it in to LG or the Warrantech company.
Within 3 days Whites appliance company called me and told me that Warrantech Company nor LG would honor any warranty! I don't even know why I bought a warranty! Now I have a refrigerator that hhgregg will not help me to get fixed because once you pay for it they DON'T CARE!! And you buy a warranty from Warrantech Company... THEY DON'T CARE and all you are to LG is a number and of course THEY DON'T CARE!!! I will never buy from hhgregg again nor will I EVER BUY A WARRANTY FROM WARRANTECH again. I spoke to Emily at Warrantech and she was nice but her supervisor or manager Roy all they care about is saving the company money and having stupid people like me buy warranties that don't HELP!
3 weeks ago I got a living room set from hhgregg. It was finance. They tell me my payment would be $54.00 a month. They then deliver 2 out of 3 pieces 3 days later and tell me the sofa was out of stock and should be in a week. I then receive a call with them telling me it will be 3 more weeks in which I informed them if the sofa don't arrive by the end of the week I will cancel the order. 2 days later I receive a call from finance company to go over the terms of the contact. I was informed my payment will be $119.00 a month. I informed this company Tidewater that is not what I was told at the store in which they responded they could care less what I was told that this is their terms and I would need to go back to store to fix it.
So I go back into the store and I was told there is nothing they can do. So I informed the store manager I want to return the set. She informs me I cannot because it's pass the 3 day return policy. I pointed to the return policy sign which did not say anything about returning furniture. She then got smart with me and said "it clearly says so on the website" in which I responded "I never been to your website". And that this is the first and last time I will ever buy from a crappy company like hhgregg again. All this company cares about is getting the fast sale, has slow delivery and could care less about their customers. BUYER BEWARE. DO NOT BUY FROM THIS COMPANY.
Purchase a refrigerator from Annapolis store to be delivered on a Sunday. Received a robocall the night before telling me that delivery people would call 40 minutes before. They did call but only about 15 minutes before and of course I was about 15-20 minutes from home... So needless to say they would not wait and in fact they were in such a hurry to get out of there. They left their toolkit on my front step. (Incompetent at its highest level) I was so angry. I went to the store and canceled the order only to find out that it took 5-10 days for them to refund my money back onto my card. It only took several minutes for it to go into their account but they process it to their advantage. I spoke to everyone I could, customer service, warehouse and no one cared... Not only are they incompetent but they also have the laziest and stupid people working in these areas. I pray they go out of business and stop treating customers like they don't matter.
I bought a washer about 3 years ago. I paid $800.00 had a 5 year warranty. The washer handle on it broke for some reason. They came out to fix it - took about 2 weeks. Then the basket on the inside stop spinning on the spin cycle. I call them about it and they said it was too much to fix it. Go in the store with a code they issue. That took about 2 weeks before we could get in touch with someone on how we can get a replacement. When we did they gave a store credit of 499.00. This item they said was 799.99 on sale for 499.00. Why should I have to settle for a sale item. If I see another item that I prefer for 799.00 why do I have to take us the item that's on sale. They are a joke. PLEASE DO NOT BUY FROM HHGREGG. They are a JOKE JOKE JOKE. They will put you on hold not for minutes but for HOURS. DO NOT SHOP THERE.
This company sucks bad. I usually don't write reviews but I had to let people know so that they don't go through the same thing. I purchased washer and dryer set from them last year with extended warranty. Washer stopped working last week. Called them to get it repaired. Was given a date and of course no one ever showed up. I again called hhgregg to let them know and then they informed me that they changed companies. I was never called and told that they had a whole different company coming out or was I told that no one was coming out on my scheduled date. Then I called the company who they changed and company said they didn't know anything about me. Crazy.
I've ordered from HHGregg twice and have had issues with their delivery services. I've recently made another purchase and was promised that my item would be delivered on time. Once again, I've run into another issue with their delivery service. Made a purchase in store and was not notified that the item I purchased was on backorder. Now they have me playing the call game.
Has a refrig delivered yesterday which included hauling away another. They took my kitchen fridge out the front door easily and walked right past the unplugged and ready to go other refrig I had requested as the haul away. They told me it was corporate policy not to remove another fridge even though they had to walk past the one I wanted hauled away. It was like the delivery guys could not make a simple decision based on my situation, i.e. no extra work at all. I called both the store manager and the delivery manager and all I got was "it's corporate policy." This is truly the case of a very stupid rule that is in need of changing.
Paid 700.00 for dishwasher, 250.00 for 5 year warranty. Machine broke 4 times in 2.5 years. Each time Warrantech used shoddy repair companies which took weeks & months to repair. Finally the circuit board melted. They can't fix. After many long holds, complete lies, I contacted 2 weeks later, they want to offer me 349.00 to get a new machine. Cheapest machine in my color is 599.00. I fault HHGREGG for selling warranties like this. This is flat out predatory & these sales guys tell you complete lies to make the commission. I will sit outside this store and remind every person that hhgregg sells false prefatory warranties! Scam! Leshae at Warrantech refused to connect me with supervisor & Carol at vendor relations said she couldn't help me.
I have been attempting to schedule a repair on a dryer since last week, August 12th. I have received 4 appointments and none of them is actually a valid appointment. I have taken off a full day of work on August 15th and no one came as scheduled for the repair. I have called at least 12 times trying to resolve the issue, and have been promised by at least 12 people that someone would call me back either that day or within 24 hours and I have yet to hear from any one. This is the poorest customer service I have experienced in my life.
I have purchased a refrigerator, stove, microwave, and washer and dryer from hhgregg and now I cannot get a repair scheduled even though I have the PREMIUM PROTECTION plan. What is a customer/consumer suppose to do? Everyone has lied to me about appointments, and about returning phone calls. I will NEVER purchase an LG appliance, nor an extended warranty from hhgregg again! If I could give a -10 I would!
Worst service I have ever experienced. I purchased a product from this store on June 10, 2016. After testing the product we determined that it did not offer the results we wanted. We attempted to contact the store about returning the product on August 2, 2016. They were not at all willing to help and informed us that it was past the 30 days in which we could return the product. Although, we had a receipt they were not willing to help us. Finally, after speaking to a manager they were willing to accept the return. We took the product to the store with the receipt and the manager informed us that they could not refund the money to our bank card in which we had made the purchase. After sitting there and watching the manager text on her phone for 10 minutes we decided to not push the issue and just get it put on a gift card because the manager informed us that we could order the product we wanted online.
We Sat in the store and ordered the product to ensure we indeed could get it before we went any further. After ordering the product online we were contacted on August 12, 2016 and informed the product was discontinued and there was no way they could complete our order. They did not try to accommodate us for the inconvenience we had experienced. They told us the order had been cancelled and that they would have to send us a gift card for the amount on our order. So basically now I have a gift card to a store that I never want to shop in again. I may be just one person but looking online I'm not sure how they are still open with the ranking they have on the BBB. If you like your money and want to ensure you get the support you deserve then I highly recommend going to some other store.
As I am a new homeowner, I was contacted by hhgregg by e-mail, offered as a new customer, 10% off any online purchase. First, I did not contact hhgregg in any way, they picked my address as a new move into their area. Next, I needed a new av receiver, price 550.00, so saving 50.00 sounded good, was I ever mistaken....when I attempted the online purchase, the sale was refused at the last entry with an error code.
Called customer service, waited on hold for 35 minutes, the young lady said she was sorry for the wait time and she would fix the error code, 45 minutes later, she said, she could not fix, could I try another credit card, this time the purchase was approved, but without the discount, she again said she was sorry, but the next day, if I called back they would correct the problem. The next morning I checked the first credit card, and found that the young lady had attempted to place the order 7 times and I now had a pending balance for 7 AV receivers, or 3,400... when I called hhgregg customer service, another 25 minutes on hold, they informed me that these incorrect charges could not be removed for 10 to 30 business days. I was upset, the 10% coupon was erased due to their mistake, the 3400 was on my pending charges, and I still did not have the receiver.
The customer service rep, placed me on hold several times for extended periods of time, and each time came back to the phone with a different answer, but still unable to remove the charges, I asked to speak to a supervisor as the answers were unacceptable, placed on hold again, no one available. When I asked her, Ricki, why then did she place me on hold, so many times for such long periods of time, she answered, she needed to speak to a supervisor. I said "well then, please put him/her on the phone, and do not place me on hold." She said a supervisor was not available, but if I would leave a number for a callback, someone would call me the next day.
It is now 10 days...no calls, no resolution, and the 7 charges for 481.94 are still pending on my card. And again, I lost the 10% off, and have never received the receiver, which is still pending in my online shopping cart, and hhgregg, sends me an email every day, asking me to complete my order. I have send e-mails, and have attempted to contact a higher authority with hhgregg, so far no luck, and the charges are still pending.
This, as a NEW invited customer, is without a doubt the worst experience with a retail company in all of my years of purchasing, any products from any company. I do wish I had heard the reviews, and by the way, this is the very first bad review of any product or service I have written, this company either needs to improve their complete education system to their employees, or sell their company before they are forced to close their doors. As a first time, and last time customer, they have failed to met even the lowest expectations. I will never purchase anything from this company.
We purchased the washing machine and extended warranty on July 8, 2014. Just after a year the plastic on the lid around the hinge broke off. (This is a lid locking washing machine. If the lid doesn't lock it won't run.) We called hhgregg's extended warranty, they came out and said it was cosmetic and it wasn't covered. We contacted hhgregg and told them that the extended warranty wouldn't cover it because it was cosmetic, but we didn't understand how it could be considered cosmetic because the washer won't work without a lid locking. After 6 months of trying to get it fixed, Samsung contacted us and came out and put a new lid on it even though it was out of the 1 year warranty from them. They came out in January, I think it was the end of January.
6 months later, the lid breaks again. Yesterday I was doing a small load of whites. I went in to transfer them to the dryer and the lid wouldn't open all the way, so I looked under the lid to see what was up and the plastic was cracked around the hinge again. After getting home today from work, I called the extended warranty company, explained everything to them. I was speaking with Nay and she said that hinges are not covered under the extended warranty. I tried to tell her that it was the hinges - it was the plastic around them on the lid. She put me on hold and said she talked to her supervisor, came back and told me that the extended warranty wouldn't cover a new lid. I told her I would never purchase their extended warranty again because it doesn't cover anything.
So then I called Samsung. They told me that because it was over a year, they could give me the part number and I could pay for a new lid and install it myself. I told her I would NEVER purchase another SAMSUNG washer again. They were horrible and I've never had that many problems with a washer before. Then I called hhgregg. I talked to Sales Manager Kisha. She is suppose to contact their complaint department and get them to talk with Samsung to see if I can just get a new washer and I told her I would not purchase another Samsung washer. She is suppose to call me tomorrow night to see if hhgregg contacted me. Last time we went through this, we didn't hear anything from them. We had purchased a Whirlpool before the Samsung. They couldn't get the parts to repair it so they gave us what we paid for it and we purchased the Samsung.
Right now I don't know if I want to purchase another washer from hhgregg or not. Their extended warranty doesn't cover anything and they aren't really supportive of their customers. I have bought 2 washers, 2 dryers and a stove top fan/light. So it's not like they don't know we purchase stuff there, because we have bought a lot in the last 4 years. I'm not going to hold my breath that I hear from them tomorrow either. I will definitely update this if I get good news, but right now we are not happy with hhgregg - their extended warranty company. Also I checked and this washer has been discontinued. Obviously there was some kind of problem with it that discontinued it.
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