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I asked employee why I could not return an unopened package of razors and was told it was store policy. Very strange. Let her know I would be calling into corporate customer service and was told to "Do whatever the ** I needed to". That's Albuquerque for you. Also how come EVERY Family Dollar that you go into here is always trashed and has boxes blocking all of the aisles all the time? Horrible Horrible Horrible. But you get what you pay for...
Placed $40 on prepaid card. The money went somewhere else and I took the receipt in and it's been a week and can get no response or refund from this company. The manager tried to help me but it has stalled also. Called the company. All I get is the runaround. Still no response. I can't get my money and they don't even deserve one star.
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When I go to the Family Dollar in on 105 superior they never have their freezer stocked or their shelf stock and what the and the workers are lazy and the be smoke in front of the doors when you go in at
At 8:45pm my son and I arrived at Family Dollar in Zanesville Ohio store # 2933. So after fishing all day and needing a few items we stopped to grab them before the store closed. My son lost his phone in the car so we were looking for it for like 9 minutes or so before we headed inside. Started to walk in at 8:54 pm, and as soon as we got inside the doors a man says "you got 2 minutes" without even greeting us. Well I said it isn't 9:00pm yet, and he said "I don't care. We lock the door at 8:57pm" and I said, "Ok that's fine. We won't be long." So my son and I went to the medication aisle and found what we needed. So we head back towards the register and I said to the man, "See. I told you we wouldnt be long," by this time it's 8:56pm.
I asked him if he would tell me his name because I didn't like how he was talking to me and I wanted to escalate the situation to management. He then tells me "no I'm not telling my name" and I said why, and he said "because I don't like you" while pointing in my direction. Very hostile and angry with me for no reason. So I asked him, "Are you racist?" Because my son and I are colored people and it felt like he was being racist towards me. I said, "Well I'd like to your name so that I can speak to your manager please." He proceeds to keep telling me no, while his badge is not on him anywhere. As we head to the door he is following my son and I aggressively and I noticed another employee there, a female. And I said to said her, "What is his deal, can you tell me his name please?" And she said, "Well he is right. We are required to lock the door at 8:57pm," and I said I understand but it's not 9:00pm yet and I'm already done.
As I am asking her nicely for the manager's information she tells me his name is ** and he'll be in tomorrow at 8am, and I said what good is that going to do me if I don't know his name? She says, "His name is Andy, alright," and I said ok. I unlocked the door myself because she had locked it at 8:57pm. I grabbed my receipt and the time on it said 8:57 and 46 seconds exactly. I was out of there before they closed. As I'm walking out this man screams at me and says "get out of our store"??? Is that acceptable behavior from someone in a customer service role? I understand it was close to closing time and that's why we ran in and out quickly. I am beyond upset and dissatisfied with Family Dollar.
It is impossible to speak to a live person to voice my complaint. The manager at 8:00am tells me there is nothing that can be done but to write him up and retrain him. That is not going to work for me. He needs to be fired from Family Dollar and he does not need to work in customer service anymore. There is nothing that this store can do to right this wrong. I have already contacted an attorney and this will be a civil lawsuit.
I was having a problem with downloading the FD App to receive the $5.00 off coupon and the associates were very patient and kind and took the time to ensure that I was able to benefit from the coupon. I very much appreciated their willingness to help. Great job to 45th Parallel group.
I slipped and fell at the Family Dollar store and fractured my foot, I was first approached by family dollar with a $1,000 offer but said wait until I get my x-rays back due to the excruciating pain I was experiencing, found that I fractured my foot a toe along with having deep gashes in my foot and knee, once they figured out my injuries were more severe they transferred my case to their insurance provider who has now for 9 months promised a settlement but yet have, I opted to not do a lawyer because my reporting was not to make bank off of this slip and fall but to be comped for my medical and pain and suffering.
I have been patient but now I am growing tired and ready to be more vocal to cause a needed reaction. I am planning to go to media if needed to shed light on how major companies choose to take advantage of good hearted people such as myself that was not looking to con this major company! But I am a religious shopper at both family dollar and dollar tree. Been working with the following insurance Sherri **, Claims Adjuster II, AmTrust Financial Services, Inc. O: **, P.O. Box 89453, Cleveland, OH 44101.
Purchased a pack of Boost on 3/23/21. When I took the first drink it tasted weird. I check the expiration date and sure enough it was expired. Expiration was from 2019. So they are not checking items.
Not a good place to shop at if you are of color, the workers follow you around the store looking at you like you're going to take stuff without paying for it. When they see you coming they talk bad about you, very racist owners. And no mask wearing due to covid, they let anyone shop in their store without any mask on, very high risk place for covid.
I made a purchased at Family Dollar #11572 and was due change of $.78 (seventy-eight cents). The Cashier did not give me my change (coins), and did not explain why until I told her she did not give me my change back. The cashier stated, and I quote exact, "we do not give change back". What kind of craziness is this! This is pure robbery; the legal way I suppose.
I am a faithful customer to the Family Dollar store chains. There are a few in San Diego and I live close to the one on university. I have met some great employees and managers with outstanding customer service, however, there is a particular employee/manager by the name of Carol who time and time again I have seen her speak vulgarly and turns small incidents into outrageous scenes. I have seen her chase people out of the store and try to fight them in the street, I have seen her get physical with peoples property and I have seen her break under pressure. I understand there could be high stress levels working in low income communities. Yet, every customer should be treated with dignity and respect.
After yesterdays incident in which I had my child with me I am now going to advocate to have her removed from this store. I shop there almost everyday and whenever carol is working there is a thickness of a doomsday atmosphere in the store. I cannot tolerate someone who has no regards for other peoples children in a corporate store. My child should have not witnessed such a traumatic scene yesterday 9/18/2020 between 930-am and 945 am. She responded very disgusting to a family of 3 women and there are many other incidents she has handled completely unprofessional.
Family Dollar Company Information
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- Family Dollar
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