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Purchased 4-1 portable Camping stove/BBQ for $180. Received it about 2 months ago but unable to use as one of top handles was improperly bent and can't be attached. Still nothing from them. Very terrible customer service.
Only 3 of the 4 chairs I ordered was received. After over a week all they can tell me is one chair was damaged and they are filing a claim with the carrier. If it's damaged why can they not send me the 4th chair now? A question the customer service rep could not (or did not want to) answer. She was not even aware if the mfger has chairs in stock to deliver me the 4th--WHICH I PAID FOR SEVERAL WEEKS AGO! I will update this review if/when this is or is not finally resolved.
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Coleman continues to improve their range of products to stay competitive. While maintaining a decent affordable price for high quality products that last the test of time. You get high quality for a price everyone can afford
This is a perfect portable grill that also works well as a medium size fixed setup grill. It stores in a small space, transports on its own wheels and setups up quickly. The grill is a heavy iron Teflon coated surface. Over the burners, the surface is full metal, so there is no chance of flare ups from grease. There is a grease tray for easy cleanup and the grill is remove and clean. If you are using it as a portable, you can use the regular small gas cartridge. There is also a kit to use full size propane cylinders. For a portable grill this has a large surface and I've cooked enough for 4 people easily. Lighting the grill is easy. The burners seem quite sturdy and have not rusted after many years of use. I suppose this is due to the way the grill keeps grease off the burners.
I have my grill on my lanai in Florida. It is a perfect size and works extremely well. I had 6 lamb chops and 4 filets on the grill at the same time and they came out perfectly! A great buy for the money!
I bought this generator to use when we lost power. I had a pole barn built and It doesn’t have power so I use it quite often. This generator is about 10 years old. A great product. Starts on the first. Couldn’t ask for more.
**BUYER’S BEWARE. *Horrible customer service, *horrible return policy (15% restocking fee), *non existent exchange and or replacement options on items delivered damaged and they have a *VERY high volume of complaints filed through the BBB. I bought a 3,300 dollar bedroom set online from Coleman’s a few weeks ago. They called us the day after Thanksgiving and told us it was going to be delivered a 5pm that Sunday. Of course we were out of town for the Holiday weekend and weren’t expecting them to deliver for a couple more weeks. We made it a point to be back home by 3pm on Sunday so we were able to clean out a few item from our bedroom and make room for the new furniture.
2.5 hrs before our scheduled delivery time we got a call that they were at our house (which we were still 20 mins away from home). They waited for us to arrive home but were in a big hurry to leave and we had no time to get the rest of the items out of the bedroom so we just told them to leave the bedroom set in the garage and we would haul it in and put it together ourselves. The dressers and nightstands were already put together but the headboard, footboard, etc. were in boxes so we visually couldn’t tell if they were damaged at the time of delivery.
For some stupid reason the delivery personnel put the headboard on its side instead of upright (so the weight was on the legs of the headboard). When we open up the headboard box we were of course disappointed to find the headboard was damaged. We contacted Coleman’s to make them aware of the issue and they *said that they will not replace damage headboard, *will charge us a 15% restocking fee if we return, *and told us to find furniture repair person on our own (which is hard because we live in a very rural area and we sent photo’s to a couple and they said damage can not be repaired) and on top of that we have *5 days to return item which gives us no time to try to hunt down someone to see if they can repair.
So I just spent 3,300 dollars to receive damaged furniture that I am stuck with, that is CRAZY and a horrible disservice to paying customers. **Recommend purchasing furniture from a store that has better policies, ethical and moral values and doesn’t repeatedly screw over customers (VERY high volume of complaints through the Better Business). The positive reviews on their online website are beyond fake, any where else you look it is horrible reviews. When I left a negative review on the FB page they removed it and blocked me.
Remarkably terrible customer service. Have no idea if their products work, since what was shipped to us wasn't a tent at all. It's been a month dealing with trying to get this done. Told several times the tent is on the way, then told they can't, then told it's on the way. OK. Lemme know if you all want to get this figured out. Leaving negative reviews everywhere I can find until this gets sorted.
Oh, and your chat support is absolute garbage. The people working that are gaming your system and not helping people. Chat support agents Myrryll Joy, Ryan Jay and Deniece Anne are some of your employees who are gaming this system. Sat waiting for a response from Deniece Anne for 30 minutes, then she disconnected, then Myrryll joined and disconnected after 3 minutes. Got Myrryl again on my 4th draw. She just disconnected me. Cool. This was supposed to be a wedding gift, so my family, and her family and the people who gave the gift will all be weighing in on this. What the heck Coleman, get it together... Ticket: **.
Update: Myrryl is the rudest customer service rep I've ever dealt with. She purposely tried to make me feel stupid, used all caps when she was frustrated, and just needs better training. Please look through our logs. She's arguing with me about a situation that is already resolved. You all should be embarrassed having someone like that represent you.
I called to order replacement poles for what the company deemed a "legacy" tent (no longer manufactured). The rep was very helpful and helped me find the needed poles. Again, I ordered "replacement poles." In my mind, replacement poles means the poles will be an absolute match to what I originally received with my tent.
However, when they arrived, the poles were not assembled. I called and was told that that's how they come. When I explained that I was not able to assemble them, the customer service rep was basically "too bad." I stated that at no point was I told that I was receiving a 'kit.' She acknowledged that was a problem with their system and they would address it. I asked to return the poles and was told I would need to cover return shipping. When I stated that I feel the error was theirs -- a fact she acknowledged in stating they'd address the system -- she was basically "too bad." So their error is my expense. I've owned Coleman tents for over 30 years and have purchased for my children. Never again.
Bought 2 of these lanterns after 2 of our old Coleman lanterns were stolen. Put them on the shelf. Didn't need to use them as no hurricanes here in southeast Florida lately. Went to start them up. No go. I have had Coleman lanterns for years with excellent results. Apparently they have defective fuel assemblies with a leak. Tried to get help from Coleman. Customer service is useless. Do not know their product. Ordered new fuel assemblies. Same thing. I SHOULD NOT HAVE TO REBUILD A BRAND NEW PRODUCT!!!! STILL DOES NOT WORK!!!
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