Coleman

What a super poor quality product and subpar customer response from Coleman. An absolute joke of canned/ template replies + typos and words like quick, as soon as possible, I'm sorry. Think about it! Timeline: 72 hours: Ordered and delivered via Amazon. 86 days (2.8 Months) first contact to acknowledgement of a refund. 30-45 days (1-1.5 Months) to get a paper check refund. "Please let us know how we're doing and how we might improve." Purchased via Amazon and delivered May 19, 2023. Used 2-3 times at one camping trip. It was a fire hazard with flames coming out. June 11, 2023 Contacted Coleman. Confirmed receipt of email. June 13, 2023. A reply and ask for photos, documentation (pics provided as requested).

When I first made the complaint about the issue for the camping cot I felt as you all answer in a timely manner and that's all you'll have done was responded to acknowledge that I did send an email and concern of you all's product. Then the next email was just to have a survey done. It has nothing to do with trying to solve the issue of the defect camping cot that I purchased that I cannot return back to Amazon and I have a manufactory warranty through you all and having no one even said anything about that just wanting me to do a survey which is very disappointing to me. So my issue is I have this cot that I haven't had no longer now than 3 months. The warranty from you all's company says 2 years. The cot ripped at it seam where it begins to stitch. The weight that you all state that it could carry is up to 300 lb. It's ripping on both sides where you stitch is combine to the fabric so what can you all do about that other than just wanting a survey done?

Paid 11000 dollars for a golf cart, it has not work for almost 4 months. They can not get someone out to get it fix, finally got someone to come out after telling them I am going to get lawyer, now have been waiting for part and a programmer for 3 weeks. First they said they shipped it, today they told me they are moving and I have to wait till end of August. Asked for a manager and they said none is available and they’ll have someone call me back which will take 3 to 4 days. They are careless and have no customer service skill. I will never buy anything that is Coleman brand. Their reps are rude and don’t care, I asked the lady, "What would you do if this was you" and she said nothing and asked if there is anything else she can help me with, she has not helped me to begin with. I wish there was a negative rating I could give them.

I am still exceedingly unhappy with Coleman support and shipping. I paid for 3-day shipping and got the product 6 business days later, I paid for next-day shipping (FedEx Overnight) and got the product 3 business days later. FedEx delivers on the weekends, so that overnight package that I paid for actually took five days to deliver. Neither bag arrived before we had to send my son off to camp, so we were forced to go and get a sub-par sleeping bag from the store beforehand even though I had ordered two bags in plenty of time beforehand.

Absolutely trash products. Literally every single water jug I have owned from Coleman leaks out of the top of the lid. My brand new water jug literally leaked out every last drop of water in the back of my truck while laying on its side. Super hot date and didn’t have any water to drink. Such a ** product. Never buy anything from them.

Worse customer service ever. I purchased a cooler on their website. I returned it. A month later I still don't have my refund. They keep giving excuses and saying it is processed. I have called 3 times and still nothing. DON'T BUY ANYTHING ONLINE FROM COLEMAN.

I do not understand why Coleman does not sell replacement lids for their water bottles. I dropped my water bottle at a REC center and the carrier on the lid broke. I've been trying to find a replacement since then and have not. Please sell replacement lids!!!

Purchased 4-1 portable Camping stove/BBQ for $180. Received it about 2 months ago but unable to use as one of top handles was improperly bent and can't be attached. Still nothing from them. Very terrible customer service.

Only 3 of the 4 chairs I ordered was received. After over a week all they can tell me is one chair was damaged and they are filing a claim with the carrier. If it's damaged why can they not send me the 4th chair now? A question the customer service rep could not (or did not want to) answer. She was not even aware if the mfger has chairs in stock to deliver me the 4th--WHICH I PAID FOR SEVERAL WEEKS AGO! I will update this review if/when this is or is not finally resolved.

Coleman continues to improve their range of products to stay competitive. While maintaining a decent affordable price for high quality products that last the test of time. You get high quality for a price everyone can afford