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Big Lots

Big Lots

 3.8/5 (371 ratings)
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About Big Lots

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Big Lots Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Oct. 14, 2021

My husband bought a bed frame from Big Lots and it was infested with bed bugs. I took pictures of the skins and eggs and live ones crawling around. Called an exterminator and he said it very well came from this bed frame because of the amount of infestation in the frame itself and due to the fact that it was the only new thing brought into the house. We hadn't traveled anywhere and we hadn't had any company come over and spend the night or even visit. We just moved to this area and we don't know anybody. Now they want to take 30 to 60 days to do a total investigation before they render their decision on helping us with fumigation and the replacement of the box spring and mattress that we had to throw away and the reimbursement of the bed frame.

So now my husband, my grandson and myself are all sleeping in the living room with our bedroom doors taped off hoping and praying that they don't crawl through the walls and migrate out into the living room where we're at because then our house will become uninhabitable. Right now we're living just off my husband's disability because I recently had back surgery and we cannot afford this extermination process. Very disappointed in you Big Lots.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 15, 2021

Wanted to purchase a recliner. Showed not in store. Tried to order online. Went to purchase and it said unable to complete. Card denied. There was more than enough money in my account. Tried again. Same thing. Tried a third time. Another notice that transaction not accepted. Guess what? Even though "transaction unable to complete", they DID process the initial $311 and THEN proceeded to wipe out my checking/debit account!!! Called BG customer service. Said transaction didn't go through but to allow at least 10 days for the funds they held to be released. WHAT? You wipe out my account for not only the initial $311 but take out everything from my account on transactions not approved, but I am to wait DAYS, over a week..to get MY money back. This is NOT right. This is clearly an unfair and unjust practice.

I called my bank but can't dispute because its pending charges that has frozen my money. Meanwhile, BG is making money/interest on my money wrongfully taken. I WILL be taking this matter to court. You can't wipe out someone bank account for days and expect them to live. I have bills due. I need groceries. But I can't buy because Big Lots. I will also file complaint with Attorney General and BBB. DON'T DO ANY BUSINESS WITH THESE FRAUDULENT CONARTISTS!!! (5 DAYS LATER...MONEY STILL BEING HELD BY BIG LOTS)

6 people found this review helpful

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    Rated with 3 stars
    Verified Reviewer
    Original review: July 21, 2021

    I have bought 5 pieces of furniture from Bog Lots and sadly ALL of them had a defect in some way! Their furniture is garbage and will never buy anything again! I recently bought a $129 rollaway bed and it broke down in 3 days!!!! The only good experience I had was buying with Progressive leasing. I’m sure I will buy other things at Big Lots but definitely NOT their furniture.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 13, 2021

    I looked at all the horrible experience before purchasing a mattress. & I still went to order a $800 mattress. First off the customer service sucks. Not only they took forever to ship my mattress out. It arrived drenched in I don’t know what. It wasn’t raining. & the entire side was black like it was rolled to my house from the warehouse. I wasn’t mad at Big Lots knowing it wasn’t their fault. It was the warehouse but when I called to explain that it didn’t just arrive in dirt & mud they also took my mattress instead of leaving it so I can sleep on it! The new mattress was disgusting & destroyed. I called like 5 customer service representative none cared that I didn’t have a bed to sleep on. It's going on 2 weeks. Still waiting on the replacement...This is a Joke! NEVER AGAIN. I’m so happy I tested this out with my bed only. Definitely buying my kid's bed & guest room bed SOMEWHERE else.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 12, 2021

    We went after 2 weeks and ask the associate the status on our furniture and she was very rude!! She was yelling at my husband in front of other customers just because he ask her if it was back yet. She was very rude and unprofessional!!! We will never buy from this Big Lots again. This was the Big Lots store #5417.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 30, 2021

    I made a purchase at my local Big Lots for a mattress to pick up along with some other items. Half of the items were not available so half were being shipped and another half I had to pick up. When my order was marked as ready to be picked up, I drove there to get it. The clerk in the furniture section came out and loaded the mattress along with some pictures on my vehicle. I was parked right at the front door. My boyfriend went in to buy rope and went past a employee saying, "Her card didn't go through" and they started panicking and ran outside.

    The clerk then addressed me differently agitated and told me he had to get everything off my vehicle. My payment didn't go through. I was dumbfounded. I asked why. He said I needed to go discuss it with my bank. He made sure there was other employees standing out there watching as he got the stuff off my car. This was embarrassing and the fact that when it said my bed my ready, I threw away my old mattress. So I went home and called my bank, guess what? The payment was on hold. I then accessed Big Lots online help chat and they told me not to worry that the money would be refunded within 2 to three business days. I didn't want to go without a bed so four day later I bought a cheaper bed from somewhere else.

    Ten days later I check my account and it says my items are ready to be picked up still. I was furious. I again accessed chat who then gave me a case number. I believe I waited a whole 15 days to receive 1000 dollars back into my account. This is not right. I always loved shopping at Big Lots but I felt so downgraded and like my issue didn't matter. I just wanted this to be out there. They need a new process in ordering furniture. I would not have thrown my bed out if it wasn't ready and the fact that my payment did go through and I was treated like that is the topping to it all.

    8 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 20, 2021

    So I bought online a twin mattress set for my son. It says it was in stock so I bought it even said pick the date and all our information. I paid not even 10 minutes get a email saying it’s cancel. They don’t have it in stock. I’m like what just happen. It said they did have them both in stock so they basically took my money and 10 minutes later telling me both items I just purchased were out of stock? First of all It should of said that online in the first place why take my money? I had similar experience with Macy’s. The only difference Macy’s never took my money. They said, "Sorry we don’t have them items" but never took my money like Big Lots.

    Now I have to wait days for my refund and it’s close to a week and still my money is not back in my account. Keeps saying pending only. I honestly don’t recommend anyone shopping online at all. They shouldn’t had taken my money when something it’s out of stock. Now I’m still waiting for my money back cause is close to a week and still nothing. Thinking calling my bank. Taking forever. At this point never again. I’m honestly scare that they did fraud or something. Regardless I’ll be reporting this to my bank, As a Influencer I will be posting about my experience online too. That’s my job.

    6 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: March 17, 2021

    Big Lots is a great and friendly place to work. All the staff feels like family. I enjoy all the regular customers that make me really feel like part of the community. If you are looking for a nice place to work this is it.

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: March 5, 2021

    We bought a Broyhill sectional from Big Lots in Winter Haven, Fl in March of 2013. Although it is showing signs of wear, overall it has held up well and is still in use. We spend most of our time when home on the sectional. It has been a very comfortable, durable choice. I definitely feel we got our money’s worth of use. We would buy a Broyhill from Big Lots again.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 18, 2021

    Bought a brand new recliner along with a sectional about 8 months ago. Have already returned the recliner once. Now the present one has broken and will not work! The mechanism crunches the squirrels have been at work in there. The sectional pads are all sagging and this stuff is just plain garbage! DO NOT BUY FURNITURE FROM THIS PLACE!!!! By the way, my wife and I are not heavy people. She weighs 112 soaking wet, I, 182!

    9 people found this review helpful
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    Big Lots Company Information

    Company Name:
    Big Lots
    Website:
    www.biglots.com