Geek Squad

Geek Squad

 3.4/5 (615 reviews)
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About Geek Squad

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Page 54 Reviews 1566 - 1596
Original review: March 30, 2007

my son purchased a compaq laptop from Wal-Mart in Oct-Nov 2006. Over the months he developed a virus on my computer. So he took his computer to the best geeks to check what was happening with it. A few days later he had to call them to find out what is going on with his computer, they stated that the computer had a trojan virus, so he asked how much would it be for it to be removed and for them to bring the computer back to working order, they stated between 2 to 3 hundred dollars, he allowed them to go ahead and remove the virus and anything else necessary needed to be done.

After receiving his computer back from best buy. He came home and set up his computer and found that his computer doesn't work at all. He has no files, no programs, no nothing. He took his computer back to best buy to have the problem resolved and they stated that they are not responsible for the damages done and they didn't know that this problem was gonna arise. They refuse to resolve the problem or even reimburse my son's money. So now my son's computer sits in a corner collecting dust which he only had for 5 months from date of purchase for best buy to screw it up then tells us that we cannot do anything about it.

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Original review: March 26, 2007

I took my 3 month old p c into the best buy because it was shutting down on me. I had gotten extended 2 year warranty, they assured me they would fix it. Well, after 8 days of calling all the time and driving way to Biddeford to drop off the recovery disk i had, I finally got the machine home -- and less then 24 hours later it is doing the same thing.

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Original review: March 23, 2007

My HP owuld not allow me to access the internet. I know I was connected because I hooked up my mac and I had internet access. Unlike other pc's the ethernet card cannot be replaced because it it soddered to the mother board. when I took it in to the geek squad they said they had to do a diagnostic and they will call me in a week.

Here it is almost two weeks later and no call and when I visited them they said its about 3rd on the list to get to. This is taking to freaking long for a lousy diagnostic. I'm just ****** because it seems I deal with someone different every time and who knows what goes on behind that wall if anything.

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Geek Squad Company Information

Company Name:
Best Buy
United States