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Bath & Body Works

Bath & Body Works
Overall Satisfaction Rating 3.91/5
  • 5 stars
    151
  • 4 stars
    181
  • 3 stars
    104
  • 2 stars
    16
  • 1 stars
    31
Based on 483 ratings submitted in the last year

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    Bath & Body Works Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 28, 2021

    Sorry Bath and Body Works, you're unable to ignore or delete my concerns here. They deleted my previous comment while trying to reach out on being overcharged on Facebook. I wish so badly they had customer service. I've been dealing with an issue since 12/26/20. I asked to have taken off 2 items at checkout. The cashier said she did but when I got home the items were clearly still there. I tried to go back the next day but was told the cashier wasn't there to verify so I was asked to leave my number and name to be called back after it was verified, as if I was seriously lying over 2 $5.00 items.

    I never received a callback. I didn't have time to go to the store every day to track down the cashier that made the mistake. I emailed, I never received a response. I called CS, I couldn't get through. I live chatted, I was told to go back to the store. I even messaged on here, no response. I'm so disappointed in this company whom I have spent so much with, that has no problem at all ripping their customers off. It definitely has opened my eyes to other brands, whom I looked over before such as Yankee Candles. Please be advised and always check your receipts before leaving unlike I did.

    Sadly for me I took this way too personal as a former dedicated B&BW lover until this happened. I will be returning every single item I have this weekend, broke up into 7 piles between me and my friends and mother under an estimated $250 limit (doesn't matter if you paid $15.95, it'll ring up for $3 max regardless if it's every been that cheap I was told). They will never receive another dime from me.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2021

    I'm at a loss for words for a company that used to be my happy place. If you need any sort of customer service, it's worse than my store experience. I have been a customer for about 25yrs. I am 58yrs old. I have never had to contact customer service until now, and boy had I known before!! I had a horrible store experience. They have 0 customer service AT ALL and I was lied to on live chat. I was treated horribly over asking for a band aid over a broken candle left on the sales floor I cut myself on, that I DID NOT BREAK. I am on blood thinners. I had to practically beg for a band aid!!

    I emailed, never heard a thing back. I messaged on Facebook, still nothing. I live chatted where I was told I'd receive a $50 gift card for the situation, yet the representative never even asked for my email. I realized after getting off chat. This company does not care about its customers, in store and out. I'm at a loss for words a company so big would lie, let alone not get back to me over an experience that happened in one of their stores. Please be aware!

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 12, 2021

      This is the second time I have placed an order from Bath & Body Works online, and yet again I am having issues with receiving my order. I gave them a second chance and this time I had my order delivered to my office vs. my home, and again we another issue. Both times I never received my order. Not to mention they want me to do the legwork of their business. Unacceptable. I am your customer who paid shipping fees. There will not be a 3rd time.

      2 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: Jan. 9, 2021

      Ehhh I usually like y'alls candles when they're on sale, but y'all don't even offer free shipping over a certain amount at least 50. And y'all don't even offer buy online pick up in store when y'all have sales, it's only sometimes how freakin lame. Then all the good kinds of white barn candles aren't even on sale, so many long lines. So stupid.

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 30, 2020

      Horrible customer service!!! Placed order on December 11th and was told that it would be delivered on December 24th. However, today is December 30th and no package!!! Called the Customer Service number after I got disconnected on the customer chat! Spoke to one customer service person who was horrible and when asked for a supervisor the person kept asking me what was wrong with him! Really!? I hung up and called back! Got another person who also did not want me to speak to a supervisor! I have placed 3 orders since November and will not do it again! They actually told me that they could send out another order and if the other one comes then I need to take back into the store! Really?!! This was a Christmas gift and that person did not get anything from me!!!! Never again!!!

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 27, 2020

      I was unable to purchase candles in store at the mall I had my newborn baby and my other child which aren't able to be left unattended. Went home to purchase and site stated “All 3 wick candles sold out“. Scrolled through candles to check as I was devastated and been waiting for a year for this sale. Site advertises no rain checks and while supplies last. This morning I go to the site and now that the sale is over they have quite a few of their scents of 3 wick candles in stock at full price, clearly they were not “out of stock” as the site stated and that was a lie. I feel cheated out of the sale and lied to with Bath and Body Works scam of “while supplies last” clearly there was more in supply I could have and would have purchased with the 8.95 sale and my 10 of 30 coupons making them only $5 instead of $25. This is ridiculous as I have waited so long for this. Not to mention I stood in line for a long time with a newborn and my 5 year old!

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 17, 2020

      I get emails from Bath & Body telling me about their holiday/ specials everyday. So I decided to check it out and maybe get some gifts for my Daughter in Law. After looking at a lot of items, I decided to send her a gift card so she can pick out the scents she likes. So I pick out the card, filled out all info required and placed my order. I get an email to thank me for my order and to inform me it has been Confirmed. And then it starts, an hour later I get an email telling me my Order was Canceled. Their Excuse was out of stock! Mind you they had already hit my checking account for the amount and then tell me that I will have to wait for it to go through and then it will take another 7 to 10 business days before I get my refund!!

      I went to their help section on website and chatted with an associate who informs me that that card was out of stock and they will let their teammates know and get them removed and sorry for my Inconvenience. Plus that they stopped taking orders to get shipped out on the 13th Of December. I informed them that nowhere on their website does it say any of what they just told me and now I’m left with no gift to send her and out $125. Dollars. They in my opinion Stoled my Money! Don’t buy gift cards or just go to store to purchase your items. But since Covid 19, I figured I’d shop online and have them deliver my gift. As much as I hate to, I can no longer patronize this establishment. Two things I will not tolerate, Liars and thieves and they did both!

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      Rated with 2 stars
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 14, 2020

      I pay a lot of money for Bath and Body Works candles and they never burn all the way down. The wick always runs out and stops burning leaving a lot of wax still in the candle jar. And they only smell good the first 2 times you light them. Highly frustrated in their candles.

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 10, 2020

      I have shopped with Bath and Body for years. I logged in to shop and there is a full page Political disclaimer. Wow!! Why? Do you feel the need to Bully and push your opinions. I thought this was a company that sales to individuals of any kind. Color, religion, background, political views should not be in your welcoming statement. Treat your employees well like they should be treated and your customers too. Don't push personal stipulations on everyone. Treat Everyone the same. Dont be that Company. Marked you off my list. My personal choice. Thank you God Bless.

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 9, 2020

      I wish ZERO stars was an option. I placed 3 separate orders online on the same day. This company took my money for the orders. No email conformation, no updates, no tracking. The only way I knew they received my order was the money came out of my bank. No option to email them, so I called right away at 6:00am, no one ever answered. After 2 hours I pressed 1 for medical emergency, still no answer. I also tried online chat, to no avail. I called and tried to online chat many times each day for over a week, even choosing the option for a call back, nothing. I finally filed a complaint with BBB. (Please look there before ordering from this company, I am one of 100s of similar complaints).

      After filing the complaint I miraculously received a small part of my order. However, 5 of the large antibacterial were unsealed and open, spilling inside the box. 2 of the Lux soaps' push buttons do not work, and were opened as well, but hadn't spilled. I ordered these items for Christmas gifts. There is no way to return in store for me, as I live over 300 miles from the nearest store. The receipt says mail return! Do I really want to trust this company to receive my return, and actually refund my money?? Definitely NOT!

      I am out over 300.00, as most of my order never arrived, and what did was useless. Now, it is too late to receive anything for me to give as gifts this year. Please avoid these money stealers. They will ship open and used, most likely previous returns or testers, instead of 'sealed for your protection' items off of the shelf. Who knows where these items have been! Be Aware. Check Reviews and Better Business Bureau. Avoid, or just send your money into the Abyss. :(

      2 people found this review helpful
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      Bath & Body Works Company Information

      Company Name:
      Bath and Body Works
      Website:
      www.bathandbodyworks.com