Bass Pro Shops

I called. Was transferred to fishing. Phone rang for a long time. No answer then disconnect me. Guess I will have to go somewhere elses. Seems like no one is working in that department, they probably are all on coffee break.

I left this store today with my autistic son (200 lbs - 11 years old) with 2 minds. First I am so thankfully to lady from first floor who helped us to reach very safe not jump in water. Which became very common especially I saw many in Tik Tok. We got second floor very good. :) Thank you her she was so warm and nice to us!! She promised to find someone to assist us in second floor - and she found person who told - it's not possible. :( I said thankfully to this nice lady and move forward by my own. What's mean that problem will be problem when it happen, and autistic people not welcome to visit this store about safety issues? I feel very sad about it. :) Such huge store and such nice history and having such huge social problems. :(

I tried to make a purchase for a little over $250.00. Woke up this morning to see the purchase was canceled. I checked with my bank to make sure it wasn't anything on their end like "flagged for suspicious activity". Nope, everything normal with my bank. I call up Bass Pro Shop customer service and was transferred to their Fraud team. Their fraud team informed me that my order was flagged and that once it's flagged there's nothing they can do. I asked them, "Flagged for what?" Was told they can't tell me the reason why.

Terrible place in Sevierville Tennessee. 3 employees stood not 10 ft from us, not one time acknowledged us. I even spoke loud saying stuff in reference. Other 4 seating behind desk too busy on phones.. I'd stay clear of this store.. It's ridiculous.

On July of 4th of 2023 I visited the Tampa, Florida Bass Pto Shop. I forgot my reading glasses, therefore I was blind as a bat. The Sales Staff was as warm as toilet seat. Between having my 2.8 month Daughter with me, and not losing sight of her. I attempted to purchase a new firearm. Of course not being able to see that well up close, I pressed the wrong key and automatically disqualified from ever purchasing a firearm from Bass Pro Shop for life. I gave purchased other hunting rifles from San Jose, California and Folsom California locations without any issues. The sales staff showed myself to door.

Update: Was told the manager would reach out to me, but they haven't. And the manager happened to be the person that stood me up. I have reached out to corporate, the guy that scheduled my appointment AND the manager. But 4 days later and no one would respond. I continue to chase them another week before the general manager finally called me and said that he didn't have my number. How is it you didn't have my number when somebody had literally called me twice to set the appointment?

I bought my pontoon in the end of 2019 for my family use in Miami, and I am having problems since then. I asked them to install some Led lights and they never worked properly and that is affecting the proper electrical functions of the boat, I was at their shop with the manager and their team so many times asking them to came and take the boat which was under warranty to be fixed and the promises were that they would pick up the boat in 02 months, 03 months, 06 months and 18 months later they haven’t come yet. They are very good to sell and to make promises that they don’t keep. Now the engine is not starting and I have à cracked fuel tank that puts the environmental and my family in danger. After all that I call customer service in the corporate office to try once more to solve my problem and no answer again. In summary these company and these boat are not worth, they don’t care about their products and they don’t care about their customer.

At first there was some confusion, but it turned out that one of the employees named Dakota, saved the day for me, regarding the checkout. Nobody seemed to know what they were doing at the customer service area. Except for Dakota in store 1000 Bass Pro drive Chattanooga TN. Store: #0090. He was very friendly and courteous. I spent over 200 dollars today in that store and it was worth it because of him. It made my shopping experience very pleasant. They need to hire more people like Dakota.

I ordered 2 boxes of bullets, no ammo, not explosive, non-hazmat thru Cabelas/Bass Pro. Cabelas assured me that my order, # **, would be delivered to my home address. ses purchase order. Today, FEDEX informs me that I need to pick up my order at a FEDEX location 15 miles from from my residence, 30-mile round trip. At almost $4 per gallon the added expense defeats my veteran's discount. Unhappy with Cabela's/Bass Pro, both have a history of FEDEX shipping problems. I need a $10 credit from Cabela's to cover added shipping costs.

I ordered a Primos Bipod Pole Cat Magnum Steady Stix. It was delivered three days later. The packaging {box} was intact with no problems noted. I opened the box and took out the Steady Stix in its original packing. When I went to open it I noticed that the bottom of the plastic packaging was ripped and I was able to take it out of its package with no problems! There are no blemishes or marks on the item itself. Used {probable not), Returned (probable). When I contacted customer service by phone they offered to return the item by mail at their expense or to give me $10 coupon! I refused both! I sent them an email about the problem and told them I would not use them again and that I was very unhappy with them! They then very promptly returned my email with a $29 coupon off my next order> I have accepted this offer. I am still waiting on the coupon to be applied to my account!