Bass Pro Shops

Bass Pro Shops

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Overall Rating2.3 out of 5
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About Bass Pro Shops

Bass Pro Shops Reviews

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Aug. 22, 2023

I called. Was transferred to fishing. Phone rang for a long time. No answer then disconnect me. Guess I will have to go somewhere elses. Seems like no one is working in that department, they probably are all on coffee break.

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Verified purchase

Reviewed Aug. 19, 2023

I left this store today with my autistic son (200 lbs - 11 years old) with 2 minds. First I am so thankfully to lady from first floor who helped us to reach very safe not jump in water. Which became very common especially I saw many in Tik Tok. We got second floor very good. :) Thank you her she was so warm and nice to us!! She promised to find someone to assist us in second floor - and she found person who told - it's not possible. :( I said thankfully to this nice lady and move forward by my own. What's mean that problem will be problem when it happen, and autistic people not welcome to visit this store about safety issues? I feel very sad about it. :) Such huge store and such nice history and having such huge social problems. :(

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    Customer ServiceStaff

    Reviewed Aug. 19, 2023

    I tried to make a purchase for a little over $250.00. Woke up this morning to see the purchase was canceled. I checked with my bank to make sure it wasn't anything on their end like "flagged for suspicious activity". Nope, everything normal with my bank. I call up Bass Pro Shop customer service and was transferred to their Fraud team. Their fraud team informed me that my order was flagged and that once it's flagged there's nothing they can do. I asked them, "Flagged for what?" Was told they can't tell me the reason why.

    I told the agent, "I have more than enough money in my account. My name on the order is the same as my card used. The billing address is the same as the shipping address. Even my email is the same. I can verify all the information that you need me to. I've had this bank account since I was 16" (I'm 38 for Pete's sake). The woman responded with, "Unfortunately, we can't tell you why it has been flagged. Generally, when it's been flagged it's due to suspicion of fraud. Again, once it has been flagged there's nothing we can do." I tell her that she means to tell me that they have some mystery system, most likely ai or something, that makes these decisions and once it does... there's nothing you guys can do???

    I asked to speak to a manager and she stated, "Unfortunately, our manager does not accept phone calls. I recommend you purchase the item from a store." The nearest Bass to me is an hour away and is out of stock. The next closest store has limited quantity AND IS IN ANOTHER STATE. I informed her of that. She apologized and said, "Unfortunately, once it's been flagged there's nothing we can do. My manager does not accept phone calls nor emails." I asked if I tried to make that purchase again with a different card, would it go through? She said most likely not. I asked her to transfer me to the manager for customer service. She told me "guest services will most likely just transfer you back to me anyway." I insisted and she said ok. She then transferred me to the main menu. As in the automated menu when you first call.

    Long story short: My order was erroneously flagged. No discrepancies in billing and shipping info. Fraud team says once their "system" flags it, they can't do anything about it. No, I can't try to speak to a manager as they don't accept calls. No, I can't use a different card to make the purchase as my name and address is the same. No, they can't do anything to make this situation right.

    I did absolutely nothing wrong here. There is a flaw in their system and they take no accountability. They are, no doubt, losing thousands to situations like this as I know if it happened to me... it has happened to others. The fact that I was flagged was not the most upsetting part. The most upsetting part was that I was flagged, their staff isn't given the ability to make it right, and I was told that I wasn't allowed to speak to a manager about it. Shame on them.

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    Reviewed Aug. 4, 2023

    Terrible place in Sevierville Tennessee. 3 employees stood not 10 ft from us, not one time acknowledged us. I even spoke loud saying stuff in reference. Other 4 seating behind desk too busy on phones.. I'd stay clear of this store.. It's ridiculous.

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    Reviewed July 28, 2023

    On July of 4th of 2023 I visited the Tampa, Florida Bass Pto Shop. I forgot my reading glasses, therefore I was blind as a bat. The Sales Staff was as warm as toilet seat. Between having my 2.8 month Daughter with me, and not losing sight of her. I attempted to purchase a new firearm. Of course not being able to see that well up close, I pressed the wrong key and automatically disqualified from ever purchasing a firearm from Bass Pro Shop for life. I gave purchased other hunting rifles from San Jose, California and Folsom California locations without any issues. The sales staff showed myself to door.

    Avoid Bass Pro Shop of Brandon. Nearly 3 weeks later the Assistant Manager asked me to drive back down to the Brandon location and help complete their paperwork. For an hour drive on way forget that. RURAL KING AND SPORTSMAN OUTDOORSMAN are much nicer stores and will help a nearsighted customers out. I purchased my new 380 at Rural King without any issues and I brought my reading glasses.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffReliability

    Reviewed July 27, 2023

    Update: Was told the manager would reach out to me, but they haven't. And the manager happened to be the person that stood me up. I have reached out to corporate, the guy that scheduled my appointment AND the manager. But 4 days later and no one would respond. I continue to chase them another week before the general manager finally called me and said that he didn't have my number. How is it you didn't have my number when somebody had literally called me twice to set the appointment?

    He continued to say ridiculous things about what great service I was getting when I literally drove to not show up for my appointment. I demanded to speak to the corporate office which did call and leave me a message within a few days but honestly why bother. All they really had to do is show up for my appointment. They wasted mine and my husband's time the hour and 45 minutes each way plus the gas. And on the 4th of July. Disrespectful rude unprofessional and the general manager is a liar who defends a dude that leaves his job early And stands up in appointment. They deserve literally no business.

    Previous review: Tried to make an appointment online. Jesse calls me to set appointment. He confirmed that I didnt need to bring my trade-in, only the photos of my trade-in. Asked if we could start processing same day, was told yes. He sent me an email confirming I was supposed to meet with Daniel ** and that if anything changes, I need to let them know. Drove 1 hour and 45 minutes to be told that Dan had left for the day, no processing could be done today, and I needed to bring my trade-in if I wanted it valued.

    When I asked why the information I was given on the phone was wrong JD said it was because the person setting the appointment was in Missouri. If you believe being in Missouri forces you to give wrong information then maybe you shouldn't hire people from there. I asked them to call Dan to see why he left before our appointment and Dan's answer was "They were only coming to look at the boat." No Dan. If we were only coming to LOOK, then we wouldn't have made an appointment, nor would we have had 2 phone calls with Jesse, from Missouri, confirming the info. Moral of the story, an appointment with Dan is unreliable. And so is one set by Jesse. One day off. 4 hours round trip and gas. But no boat. Just all-around bad customer service.

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    Verified purchase
    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed July 22, 2023

    I bought my pontoon in the end of 2019 for my family use in Miami, and I am having problems since then. I asked them to install some Led lights and they never worked properly and that is affecting the proper electrical functions of the boat, I was at their shop with the manager and their team so many times asking them to came and take the boat which was under warranty to be fixed and the promises were that they would pick up the boat in 02 months, 03 months, 06 months and 18 months later they haven’t come yet. They are very good to sell and to make promises that they don’t keep. Now the engine is not starting and I have à cracked fuel tank that puts the environmental and my family in danger. After all that I call customer service in the corporate office to try once more to solve my problem and no answer again. In summary these company and these boat are not worth, they don’t care about their products and they don’t care about their customer.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 13, 2023

    At first there was some confusion, but it turned out that one of the employees named Dakota, saved the day for me, regarding the checkout. Nobody seemed to know what they were doing at the customer service area. Except for Dakota in store 1000 Bass Pro drive Chattanooga TN. Store: #0090. He was very friendly and courteous. I spent over 200 dollars today in that store and it was worth it because of him. It made my shopping experience very pleasant. They need to hire more people like Dakota.

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    Verified purchase

    Reviewed June 2, 2023

    I ordered 2 boxes of bullets, no ammo, not explosive, non-hazmat thru Cabelas/Bass Pro. Cabelas assured me that my order, # **, would be delivered to my home address. ses purchase order. Today, FEDEX informs me that I need to pick up my order at a FEDEX location 15 miles from from my residence, 30-mile round trip. At almost $4 per gallon the added expense defeats my veteran's discount. Unhappy with Cabela's/Bass Pro, both have a history of FEDEX shipping problems. I need a $10 credit from Cabela's to cover added shipping costs.

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    Customer ServicePunctuality & Speed

    Reviewed May 5, 2023

    I ordered a Primos Bipod Pole Cat Magnum Steady Stix. It was delivered three days later. The packaging {box} was intact with no problems noted. I opened the box and took out the Steady Stix in its original packing. When I went to open it I noticed that the bottom of the plastic packaging was ripped and I was able to take it out of its package with no problems! There are no blemishes or marks on the item itself. Used {probable not), Returned (probable). When I contacted customer service by phone they offered to return the item by mail at their expense or to give me $10 coupon! I refused both! I sent them an email about the problem and told them I would not use them again and that I was very unhappy with them! They then very promptly returned my email with a $29 coupon off my next order> I have accepted this offer. I am still waiting on the coupon to be applied to my account!

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    Bass Pro Shops Company Information

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    Bass Pro Shops