Bass Pro Shops

Bass Pro Shops

 3.8/5 (288 reviews)

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Overall Rating3.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: June 2, 2023

I ordered 2 boxes of bullets, no ammo, not explosive, non-hazmat thru Cabelas/Bass Pro. Cabelas assured me that my order, # **, would be delivered to my home address. ses purchase order. Today, FEDEX informs me that I need to pick up my order at a FEDEX location 15 miles from from my residence, 30-mile round trip. At almost $4 per gallon the added expense defeats my veteran's discount. Unhappy with Cabela's/Bass Pro, both have a history of FEDEX shipping problems. I need a $10 credit from Cabela's to cover added shipping costs.

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Verified Reviewer
Original review: May 5, 2023

I ordered a Primos Bipod Pole Cat Magnum Steady Stix. It was delivered three days later. The packaging {box} was intact with no problems noted. I opened the box and took out the Steady Stix in its original packing. When I went to open it I noticed that the bottom of the plastic packaging was ripped and I was able to take it out of its package with no problems! There are no blemishes or marks on the item itself. Used {probable not), Returned (probable). When I contacted customer service by phone they offered to return the item by mail at their expense or to give me $10 coupon! I refused both! I sent them an email about the problem and told them I would not use them again and that I was very unhappy with them! They then very promptly returned my email with a $29 coupon off my next order> I have accepted this offer. I am still waiting on the coupon to be applied to my account!

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    Verified Reviewer Verified Buyer
    Original review: April 25, 2023

    I ordered rod holders and bases to fit the new boat I purchased from Bass Pro. The bases and rod holders arrived in the same order at the same time. The bases fit in the tracks on the new boat and will work well. The rod holder do not fit into the bases. When I called to arrange an exchange, I was told to ship the rod holders back, insure them, and pay the postage. If Bass Pro gets them back (I have to trust them or pay extra postage for a signed delivery) they will give me a refund. I was told they had no way to exchange an online order. The person was not able or unwilling to give me the sku of a compatible rod holder.

    The person that put incompatible rod holder and bases into the same shipment should have reached out via the phone number and/ or email address I gave when ordering to ask if the order was correct. One last note: the online descriptions were vague and did not describe what went with what. It is best not to order online when a system is needed because what we get may not work.

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    Verified Reviewer Verified Buyer
    Original review: April 14, 2023

    I recently had an unfortunate experience with Bass Pro Shops while trying to purchase Yeti tumblers as end-of-school-year gifts. The situation became distressing due to the behavior of a customer service representative named Jeff. Instead of providing helpful assistance, Jeff responded with dishonesty and made false accusations. He also impractically suggested that I open a "Business account" to complete the purchase, which was not feasible for me as an individual customer. Jeff then directed me to make the purchase in-store, despite being aware of the significant distance to the nearest Bass Pro Shops location. This suggestion was both inconvenient and inconsiderate.

    Following my interaction with Jeff, I spoke with Sandra (Leaving her last name private) from the Bass Pro Shops team. Unfortunately, the issue remained unresolved. As a customer, I am deeply disappointed with this experience and the lack of professionalism demonstrated by the representatives. My confidence in Bass Pro Shops has been negatively impacted. I hope the company will take steps to improve its customer service and ensure that such incidents do not occur in the future.

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    Verified Reviewer
    Original review: March 26, 2023

    Last Year I purchased a 18ft Tracker Targa boat, The first thing I noticed was the walk through windshield did not match up with Driver side windshield causing the walk through to rub against composite dash, driver's seat the foam broke down, screws keep falling out from under seats, the wrong ski pole was sent with boat, the wrong prop was on the motor causing it to cavitate when trying to plane boat out, The Bass Pro dealer in Rossford Has been trying to fix the windshield but get No support from Corporate On how to fix it, it's been at the shop quite a bit to fix the issue. I read about the same issues from other Tracker owners and the same story, a Real quality control issue, I will Never buy another boat from Tracker,

    I went to a boat show last week and the SAME problem with the windshield was on the display boat, also another one on Showroom floor of Bass Pro. I have wrote to Corporate, get the big run around, No one from Corporate even checks back with you, Just refer you to local dealer. Honestly I am afraid to take this boat out on Lake Erie. After reading some of the reviews about it almost sinking, or Motor doesn't start.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 22, 2023

    I Return 2 items to Bass Pro Shops and verified it Was received via FedEx tracking on 2/15/23. I called to verify the status and was told the refund would take 7 or more weeks to process. To me this is an unacceptable return policy.

    8 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 5, 2023

    Knowing the dilemma of waiting for hours on the Gun and Ammo counter I placed and order online for pick up. Then when I went to the Gun and Ammo counter, I asked for instructions to pick up an Online Order and the just pointed at the Glorious QR Code to get a number online. Beautiful, I got number 5. An elder person standing next to me said I should be next, after one (1) hour waiting. I got there at 4.20pm, I was called to the counter at 5:35pm.

    When I explained to the representative (short, Hispanic, old person) that I needed to be at the airport at 6pm, he said I'm sorry it will take about 25 minutes at least for me to get my order. I had my Driver's License and Concealed Permit as required to just grab and go. But they are blaming a new system that started yesterday. My observations, they don't have a sense of urgency to assist others, you can see (for one hour) how much time they wasted socializing unnecessarily with everybody. How friends are passed ahead in front of the people waiting in line and leaving the work area very often. I left without my order before missing my flight at the airport. Of course, I canceled my order right away and no plans of ever going back.

    5 people found this review helpful
    Verified Reviewer
    Original review: Jan. 24, 2023

    I recently made my first and last online purchase from Bass Pro Shops. I ordered a pair of shoes and paid with Sezzle. It was not clear that Bass Pro Shops does not offer free returns like most companies and that you are required to use the online returns or only get store credit for this payment option. The shoes are very uncomfortable, so now I’m left with keeping these uncomfortable shoes, losing $7.50 to return them or being forced to spend my money to purchase something else at their store. I use Sezzle frequently for payments and have never had this issue with any other store. It should be very clear on the purchase page that returns are not free and that you must use a credit card for a full refund.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 15, 2022

    On November 27, 2022 I was shopping in the Bass Pro Port St. Lucie Florida location. I was applying for a bass pro rewards credit card. The counter assistant failed to return my driver's license back to me. At one point I asked for it back because I didn't want to forget it and the employee declined. The Bass Pro employee let me leave without it. A few days later I called the Bass Pro location to let them know that my driver's license was never given back to me. I talked to three different people at the Port St Lucie FL location and nobody was able to tell me what happened.

    It is the responsibility of the Bass Pro employee to return all personal identification back to the customers. And now I have a $33 cost involved in replacing my driver's license. This doesn't seem fair to me even considering that I spent over $700 on that day in one of your stores and my daughter had her picture taken with Santa. I've been shopping at Bass Pro Shops for 25 years. I would like to hear back from someone in the corporate office concerning this issue. I should not of had to spend $33 of my own money and the added inconvienence due to an employee mistake. Bass Pro shop's response will determine where I'll choose to buy sporting goods products for the next 25 years.

    4 people found this review helpful
    Verified Reviewer
    Original review: Dec. 3, 2022

    About a week or so ago, I went into Bass Pro Shops in Tacoma to register for a gun that I purchased online. The first strike was when everyone, except 1 person who was already helping a customer, took a 20-minute break right before it was my turn. I brushed it off and proceeded to take my turn. I kept getting the runaround. The very first time, I was turned away because of expired car registration, stating that if I updated it then I could register for the gun. The second time, with an updated registration, they then turned me away because I didn't have my husband's military orders.

    The third time, equipped with updated car registration, military orders, military ID, and out of state ID, I was yet again turned away. The cashier looked at my paperwork and said it wasn't good enough and that the only way to register for a gun is to have a Washington State ID. I made a post in a Facebook group and I've rounded up other military spouses who were able to purchase a gun at this store with the same documents that Justin told me weren't good enough. Further, coming to the conclusion that I was treated unfairly.

    3 people found this review helpful
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