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Barnes & Noble
Overall Satisfaction Rating
4.05/5
  • 5 stars
    490
  • 4 stars
    359
  • 3 stars
    248
  • 2 stars
    43
  • 1 stars
    61
Based on 1,201 ratings submitted in the last year
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      Barnes & Noble Reviews

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      Page 1 Reviews 1 - 10
      Rated with 4 stars
      Verified Reviewer
      Original review: Dec. 2, 2019

      Have good value for books, definitely beats Amazon with prices, I brought a book from them (still waiting for it to arrive). It was reasonably priced because it included shipping, until I looked at the receipt and saw it charged $27.14 USD. Then I proceeded to cry in Australian because that adds up to be about $41.87 AUD. It hurt me on a emotional and physical level. It would have been nice if they converted it before I purchased. But at least it is cheaper than Amazon.

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      Rated with 4 stars
      Verified Reviewer
      Original review: Oct. 20, 2019

      I enjoyed looking through the bargain books. There are always a wide selection of subjects, at reasonable sale prices. I also love the variety of gifts and knickknacks from fantasy movies. Always great customer service.

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      Rated with 4 stars
      profile pic of the author
      Verified Reviewer
      Original review: April 1, 2019

      I had a horrible experience with customer service representatives via phone because they were very hard to understand BUT once I emailed them, within a few hours, I was able to get started on returning my defective Nook e-reader.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 10, 2018

      I ordered a DVD from them and after it had not arrived a week after expected I contacted the company using the online chat. I explained that my package was never delivered and they said according to their records it was shipped and may have been lost in the process. I assume it was stolen off my front porch as it is Christmas time. The representative promptly offered to replace my item at no charge. I appreciated their flexibility and am very pleased with the experience. I will continue to order from them for years to come.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 4, 2019

      Less than 24 hours after placing my order, I received an email stating that my order would arrive over 1 week later, making it much too late for the gift exchange I intended it for. So I contacted customer service, again less than 24 hours after making the initial order, and they told me that the order had been processed and could not be cancelled, despite the fact that the item would not ship for over a week (estimated delivery time is 2 weeks from now, despite the 3-5 business days I was told at time of order). They offered a return label. The product is scheduled to be delivered the day before my birthday, 6 days before Christmas, and over 2 weeks after I made the order, so I will have to venture out during my holiday break to try and send in this stupid return I should not have to be making. Really bad customer service, I will be done with Barnes and Noble from now on. Plenty of other options out there for books.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Oct. 22, 2019

      My order was cancelled for “fraud protection” because my laptops IP is from Maryland and I live in Texas. Did not contact me. Just cancelled my order. Was told by a sales audit representative that he replaced my order and I would receive a confirmation in 30 minutes, 2 hours and nothing... next morning still nothing so I called again and they said I have to place the order myself. Finally placed the order the following Monday because I’m a college student paying my own way through school and don’t have a lot of money and I had to wait for the hold on my bank to void out. They said they upgraded my shipping from the 5-7 day shipping I paid for to 3-4 since I need it for a class and had to wait all that time. Yet again that was a flat out lie.

      I got an email saying the promised date was 10/17. 7 pm on 10/17 still no book and tracking number won’t work so I called customer services. They told me it won’t be here until 10/24 a whole week after the promised date I got in an email from them! Ended up not being able to turn in 4 assignments for school and am now failing the class when I’m an A student. Called to talk to a supervisor and all he told me was basically that every single representative I talked to (5 I believe) lied to me and he couldn’t do anything about it. Not even reimburse me the shipping I paid for. Do not listen to customer service/sales audit teams. They have no idea what they are talking about.

      I work in customer service and would never lie to a customer, if I don’t know the answer I would call other department until I found the answer. This is no way to run a business. They have just lost a customer who has been shopping with them since I was 7 which is a total of 16 years. Also, ended up paying more for my second time ordering than my first.

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      2 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Oct. 13, 2019

      Last September I placed an order through Amazon, which went through Barnes and Noble, for the purchase of Nickelodeon’s “Rocko’s Modern Life” complete series DVD. After the order had been placed, I was informed that it would take them almost two weeks to deliver the DVD. I was a little miffed, but I figured that Rocko went off the air in the late 1990’s. I could hold out for two more weeks. Less than a week later I received a package from some company delicately named Blow It Outta’ Here.

      Having never ordered anything from any company that boasted blowing things out of places, I reluctantly opened the package to find a brand new DVD of the 1974 movie “Zandy’s Bride” featuring Gene Hackman and Liv Ullmann. So, naturally I was confused. This was not the company I ordered my DVD from. This DVD was a post civil war drama about a settler and his mail order bride trying to scratch out a simple living in the harsh American wilderness, not the fun-loving adventures of a 90’s wallaby and his colorful friends. The only thing that seemed remotely similar to my order was the fact that it was a DVD. So, basically, “kudos” to Blow It Outta’ Here for getting that right, I suppose.

      After several emails I eventually got Blow It Outta Here to refund my money, provided I return the DVD to them. Being the type of person who likes adventure, I packaged up Zandy’s Bride and promptly returned it to the address they provided. It should be noted that they did pay for the postage, but, as of today, a week later, no refund. But, I’m optimistic. I figure life can throw some pretty weird stuff at you sometimes and the only defense we have against the indifference of massive corporations is good natured optimism. And then I thought, hey you throw a Steer and a turtle in there and I am Rocko! So, refund or no I would like to thank Amazon, Barns and Nobel and Blow It Outta’ Here for helping me pay tribute to Rocko in a weird sort of twisted way.

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      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Oct. 12, 2019

      ❌❌NEVER BUY FROM BARNES AND NOBLE WEBSITE.❌❌ I ordered my book and access codes for school a MONTH ago! $300!! They took the full the $300 for both items out of my account, gave me an arrived date (before ordering) so I ordered them two weeks before I started school back. I received my book within a week, money came out of my account, no problem. My access code on the other hand, the money went back into my account and the site says “being processed”. It was suppose to arrive on October 8 (which is why I ordered it). I get an email the WEEK before the 8th stating it wouldn’t be here until the 14th.

      So I call Barnes and Noble to cancel the item since it has NOT been shipped yet because I cannot wait that long. They then tell me they cannot cancel the item and I have to wait until it arrives for me to return it. As well as the money coming out of my account when it ships. I even spoke to a manager. She told me the same thing. So I looked at my account that same day and they took $114 out of my account the same day I talked to them on the phone. I waited and waited, even checked the status online.

      The following week, the $114 gets returned BACK to my account. So I call again wondering if they actually got the ordered canceled and they proceed to tell me that they don’t know why it did that but the money won’t come out of my account until it ships. (May I remind you the order status online still says arriving October 8.) So I wait a few more days, I call again today to see where my package is considering online status still say “being processed”. They proceed to tell me they don’t know when it will be shipped at all and I will just continue to have to wait and still no way to cancel the order.

      I have never in my life seen a company that cannot cancel an order when it has NOT left their facility yet!! I have no clue when to expect that $114 to come out of my account. And on top of that, it will NOT be here on the 14th like the email had said. I cannot wait because my temporary access code expires in the next few days! Now I have to spend ANOTHER $90 to buy another access code because I cannot wait! Plus I do not know when the $114 will come out of my account again!!! I'M NEVER ORDERING FROM THEIR ONLINE SERVICE AGAIN!!! No one can help you with anything!!! No one can tell you anything!!! And they keep taking money out of my account and putting it back in there!!! If anyone knows anything more I can do, please feel free to comment!!

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      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 13, 2019

      I ordered a textbook on the 28th of August and was told it would arrive by the 6th. The arrival time kept getting pushed back (I believe at least three times). I decided to order the textbook from another site. I go to the Barnes and Noble website today, September 13th to cancel my order and it still hasn’t even shipped and come to find out it’s out of stock. Why not notify me of that in your emails? Thank you for at least giving me the option to cancel my order.

      5 people found this review helpful
      Rated with 2 stars
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 10, 2019

      I pre-ordered an item from Barnes & Noble in its limited edition form. The day it was scheduled to ship, BN had some sort of problem processing my card. Instead of calling, they cancelled the order and sent an automated email. I called customer service to un-cancel the order, and they'd already shipped all limited edition items to other people. No phone call, even though a phone number is required with every order. Now the item will not arrive on time, and it's not the version I hoped for. Very disappointed.

      2 people found this review helpful
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      Barnes & Noble Company Information

      Company Name:
      Barnes and Noble
      Website:
      www.barnesandnoble.com
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