adidas

Called customer service back, was told cannot return. Demanded to speak with manager, put on hold, came back, manager not available. Said I would wait. Was told cannot wait. Asked to be transferred to the manager's extension/voicemail. Was told cannot transfer but would have them call me back either by the end of the day or next day. Next day passed, no call back. Called customer service a THIRD time but had a case number now. Was told cannot return it. Asked to speak with a manager. Put on hold, came back and said manager is available but not taking calls. Was told they would call me back within the hour, has all the information on my case. No call back!!

I am not sure how a company as big as Adidas operates like this. TERRIBLE customer service, antiquated return policy and now I'm stuck with a $160 coat!! Adidas will NOT be getting any more money from me and I will smear their name to anyone and everyone I can. TERRIBLE, TERRIBLE, TERRIBLE CUSTOMER SERVICE!

When we contacted Adidas immediately after Christmas to request an exchange (not a refund), we were told that the shoes were not returnable because they were purchased on October 30 and the return period had expired. When I explained that we ordered the exact size that the person always wears and that, for some reason, the shoes were too large, their customer service representative coldly responded with “sorry, you cannot exchange them”.

My wife and I are both retired and to have to waste $80 on a pair of shoes that did not fit is extremely disappointing and, nonetheless a waste of money. We have purchased Adidas shoes in the past because we have always trusted their brand and we have always felt that if we had any kind of issue, the company would be there for us. Unfortunately, that does not appear to be the case in this situation. Needless to say, our family will no longer support a company, like Adidas, that refuses to support us.

I check the order status on the CONFIRMED app (own by Adidas) as Christmas approached. The CONFIRMED app says to expect my delivery on December 21st. I check FedEx tracking and a label was created by no movement. I check back over the next few weeks and the expected delivery dates were given with no movement on the shipment.

After weeks of frustration, because my husband never received his Christmas gift. On January 4th, I called customer service. The Adidas customer service said it was lost, without any research and said they would refund me within 10-14 business days and hung up. Not being satisfied with that call, I called again asking to speak with a supervisor. At first the agent declined my request immediately. I pushed further and he offered putting me in a “queue” and I would receive a call 48-72 hours from a supervisor. No investigation was offered by the Adidas agent, nothing.

When I research Adidas online, I noticed that this is happening to thousand of customers. A large corporation cannot have it both ways. They ask us to contractually uphold the agreement by guaranteeing with an upfront payment, then they offer no product or no real resolve. It’s shameful. The fact that the shoes never left the Adidas warehouse is even more worry some to me as a business owner. And to hold no one accountable from Adidas is shameful. So Adidas can now put in a claim for a product that never even left their headquarters/warehouse.

I called Adidas Customer Service again today and it was by far the worst Customer Service experience I have ever had. The lady who answered concurred with what the shipping company said and said in light of the situation she would process a refund. I asked her if she was going to try to find out why my shipment did not go out and she responded it was easier to just do a refund. I explained that these were Christmas gift and that I would appreciate it if they could research the issue. She again said the best she could do was give a refund and also give me a coupon for 15% off my next purchase. I again asked if there was any interest in finding a resolution to getting the shoes I had originally purchased and she said the refund with the discount was all she could do. Really? I then asked to speak to a supervisor and she said the supervisor would tell me the same thing.

After several minutes on hold she came back on and said all supervisors were with customers and that as a courtesy to my time she could have them call me back. I thought that was considerate so I agreed but asked how long it would be until I got a call back and she responded 24-48 hours... I was astounded at that and requested to just hold for a supervisor. I sat on hold for over an hour and when prompted to go back to my original service provider in Customer Service it rang and it was picked up only to be immediately dropped back on hold. I sat for another 20 minutes and just had the realistic moment hit me that I did not want to support a company or show any more patience than I had already given. I will request my refund via the website and never buy their products again. If adidas does not care about their consumers I care not for Adidas.

Partially it was my own fault for not validating the shoes upon receiving them. I grasped at straws and contacted Adidas with this horrible incident. They denied any responsibility and told me to call FedEx and file for a tracer claim. FedEx opened an investigation and denied the claim in 5 days. I then tried to sell them on eBay to get my money back. In about 30 mins, I received an email from eBay saying that the listing was removed and I did not follow their Counterfeit item policy. This was shocking!! Someone from either Adidas or FedEx somehow managed to swap my shoes with a fake pair of Yeezy Boost 700 Wave runner, and I can't do anything about it other than venting my horrible experience here. Adidas customer support is useless. Helpless!