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If you’re planning on shopping with this company, expect no customer service or common sense. After ordering the wrong size shoe they refused to change the size or refunding the item. I understand they have policies put in place. After waiting on hold for 3 hours the first phone call I was hung up on. After calling back and sitting for another hour waiting for a supervisor to answer, no one ever did. The lady on the phone told me she can put me on a call back list. I was hesitant and asked if someone would really call me back. She assured me that a supervisor would call that same day. No one ever called. Instead I get an email that said there is nothing that can be done.
Back and forth for almost a week, I’ve been asking for a supervisor to call me day after day. No one will pick up the phone and call. I’ve left my phone number and insist on talking to a manager about the situation as a whole. I clearly said I understand the policy but I wanted to talk to a supervisor but I keep getting denied. Adidas has failed to even care to call back a customer who spent over $500. A simple phone call is the minimum this company could have did to accommodate a good customer. Because of the poor service, I will never shop here again. I advise anyone that does business with this company to make sure they don’t expect any sort of service besides run around emails. If I can leave zero stars I would.
Don't give them your details as they… Don't give them your details as they promised a discount if you do but then don't receive it. The item I was interested in was not sale item. You get a pop up stating if you sign up to Adidas you'll get a 10% discount and if you get a friend to sign up you'll get £10 off. I got neither as the item I wanted was apparently not included in that promotion. Only a £85 pair of trainers. Not an exclusive or expensive pair. My advice...don't give Adidas your private information as in the small print they worm their way out of any promised discounted offers. I held up my part of the deal.. What about you Adidas?
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I returned my item several weeks ago and they still haven't refunded my money. I sent it back the same day I got it!!!! They are QUICK to take your money for a purchase but DRAG their sorry feet to RETURN your money!!!! The product was cheaply made and I quickly returned it!
Great products! Expensive but great products. However, their EXCHANGE PROGRAM is not really an exchange because it could take up to twenty-one days to receive your replacement product. Customer Service is horrible and hard to understand. If you want their products, order them but if you need to make an exchange, return the item and just order a replacement yourself should be much quicker. I will never order directly from Adidas.com again.
I have Adidas t-shirts and windcheaters from 2000 which til this day are still in great condition. My more recent purchases have not lasted more than 3 months which is a total disgrace. The material has holes in it, the neckline is all ruffled and little balls have appeared over the whole clothing after a few washes. I'm over the pathetic overpriced brand!
I have never experienced this bad of customer service in my entire life! Shoes wrong size, sent back for an even exchange, which can take up to 21 business days. Here we are 6 weeks later and still getting the run around. They previously confirmed the date they received them, which matches my Fedex tracking info. Well now that we are beyond the 21 days, the story has changed to they JUST received my shoe 2 weeks ago so I need to be patient for the “up to 21 business day“ process. So your options are to either wait for your package to come in the next year (if you’re lucky), or do a refund which can also take up to 21 business days.
So I meant to post an update to this originally, but forgot to. Adidas did eventually issue me a refund and the item was delivered to me. Upon calling customer service on what to do, they told me I could either keep the item, or send it back to them. Since it was the jersey I wanted, I kept it. So at least with regards to customer service, they were okay in that regard.
However, I am still keeping my review of Adidas low because of the quality of their product. After owning this jersey for a few months, I noticed some VERY glaring product issues with it. The first was with the logo on the front of the jersey. It arrived to me with the stitching coming loose. I subsequently took this to a local tailor to fix because I wasn't going to deal with customer service once again. Secondly, after recently putting said jersey through the wash, the NHL crest patch on the collar started to come apart. You mean to tell me, for a near $200 product, they had to cheap out and just GLUE the patch to the collar??? I've got Fanatics jerseys, which are SIGNIFICANTLY cheaper, that have that part stitched in. Thankfully I was able to glue it back on myself... If I have to fix my own items because of crappy quality control, there's a problem...
I recently ordered myself an NHL Reverse Retro 2.0 for my favorite hockey team back on Christmas Day. I saw today that the item was shipped, but that they provided me with tracking information for an item that was delivered back on July 2022 to somewhere in Utah...I live in New York... Anyway, I call customer service to see if I can get the correct tracking information.
Long story short, I was told that since the number was generated by an automatic system, they have no way of getting me that info, that my item was considered "lost", and went through and issued me a refund without me giving consent and telling them I clearly didn't want it. Just for my issue to be resolved. I've dealt with SIGNIFICANTLY smaller businesses that have always given me the correct tracking info on items. And whenever there was a rare mistake that I got the wrong one, they corrected it with ease. How is it that a multimillion dollar corporation can't even get the correct info to their customers? It's ridiculous...
Absolutely horrible customer service. The worst from any major retailer I have ever experienced. I ordered $250 worth of items for my father for Christmas and they shipped me a random pair of women's hiking shoes. I called them to try to get the right order expedited shipped so I could give my dad his gift before I left home and the first customer service agent literally hung up on me. The second agent said that they shipped me a replacement but I checked the tracking number they provided and it was for my original order, not a replacement. I have never been so upset and disappointment with a retailer before. Now I'm wasting my time on Christmas dealing with their incompetence instead of enjoying time with my family. I will never shop with Adidas again.
Their return policy given the size of their company is quite pathetic. I purchased online at both Nike and Adidas the same day. Nike customer service was helpful and returned my items no issue. Adidas representatives just repeat their script that they can't help given it's past 30 days. We are an active family of 4 with 2 sporty boys that travel in the summer and couldn't return the 2 shirts sooner. There's too many options out there. I won't spend my money at Adidas again.
I have purchased sports shoes from Siddha enterprises exclusive Adidas store, Agara on 22.05.22 (invoice attached). After just 4 month shoes net had torn. I have contacted local exclusive store and call customer care. They refused to change by replying 90 days warranty. World's class company's shoes torn within 120 days. Is it your quality shoes? I would never liked to recommend and purchase further Adidas's products.
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