adidas

Wow, I am extremely disappointed with my experience at Adidas. I ordered a pair of Ultra Boost laceless online as a V-day gift. Not only did they arrive late which I was not upset about but when I got home the package wasn’t there. I thought it was a mistake so I called them all week and they assured me that the FedEx driver dropped it off. They opened up an investigation and called the driver. Of course he said he left it at the door. But the representative told me that the driver’s writing wasn’t very clear and he tried to write he took it to the wrong address and then back to a facility. The driver denied it however. They told me to wait 30 days while they investigate so I did. Another representative told me that FedEx has been stealing a lot of packages and that this happens often so they will change couriers. That made me feel like I had hope!!!

Purchased jogging pants and jacket for 4 year old and the quality is so poor, after wearing it a couple times, the fabric was so pilled, felt and looked disgusting. Bought it from store not online. Not sure I trust Adidas quality.

Found a great-looking pair of black and orange Adidas high tops -- apparently, straight from the company's site. Ordered March 14. After a few weeks, I asked where they were. A non-native English speaker responded with semi-intelligible language, telling me sorry and they'll will get right on it. Something finally arrived, and it was a completely different show -- brown and you can't even tell it's Adidas. Based on everyone else's experience, I'm not expecting satisfaction. I think they have no idea of what actual show I wanted, and if they do it'll be a long time waiting. Just wish I could reclaim my money spent.

I had been a loyal adidas customer until now. Long story short, my order hasn't been delivered, maybe stolen. For the past 3.5 months I have called adidas, filed claims, spent hours talking to incompetent reps. Every time I was told I will get a response back within 7-10 business days, I have never gotten any response. So after 5 filed claims, hours on the phone, 3.5 months waiting for my refund, I found out today that my claim was officially declined. So I didn't get my order, paid over $100 for it, and at this point my bank cannot help me disputing this charge 'cause it has been too long. ADVICE: If you haven't gotten your order, filed a claim, and haven't heard back from adidas, dispute your charge right away. Adidas doesn't care about you not receiving your order, it only cares about getting your money.

I just read an entire page of derogatory reviews and comments about ordering shoes from Adidas online and their customer service. I was surprised, as I have had only good experiences from ordering, shipping, and their customer service. I have ordered basketball shoes numerous times from their online store. The transactions were smooth and trouble free. Shipping was prompt and timely, and product arrived in perfect condition. On one occasion I wanted to return a pair of primeknit basketball shoes and get the same shoe in a larger size. One call to Adidas customer service produced an emailed free return label and the replacement arrived within a few days. I'm sorry those people seemed to have such problems, but I have been 100% satisfied with their products and service. This review was not solicited in any way, I just wanted to show that the terrible service described on that page is just the opinion of a few.

My son saved his money to purchase a very expensive pair of NMD_R2 PRIMEKNIT SHOES. He was so thrilled to receive them and wore them the very next day. Before he even got to lunch, his foot came through the front of the shoe causing him to fall in the hall at school. How does that even happen? One of his teachers even called to let me know that he was not being crazy and that his foot just went through the shoe while he had stopped at the water fountain. She said she had “never seen anything like it.” He was devastated when he got home and of course we called Adidas. We took pictures, submitted claims, returned the shoes. We followed each of their process steps as directed. It is the end of March! They have had the claim started since January 17th. They have had the shoes in their possession for well over a month. We have received no response, no shoes and no refund of any sort.

I ordered two pairs of NMDs, one women's Size and ones men’s size 11.5, and they were shipped with one tracking number on Feb 11th. Got a notification they were both delivered on Feb 14th. Opened my door and there was a tiny package big enough to fit only one shoe. Opened it and only the women’s NMD was inside but the packing label said both were to be in there. I don’t know how a men’s size 11.5 would have fit. I called customer service on the 14th and got a nice guy who probably was new. Told him that both shoes were supposed to be delivered but the box only contained the women’s NMD. He put in a lost item claim and told me it would take 3-5 days for them to get back.

I woke up at 3 am to order a pair of limited Ultraboost LTD shoes. I happen to snag a pair, and upon receiving the shoes, I noticed that the cage was cracked where the laces were. So I call Adidas and get the most unprofessional support. First off, Adidas must be just hiring anyone for their customer service because the representatives you talk to do not sound professional. Even the supervisor I requested to talk to didn't give a care in the world about my issue. All he could offer me was to return the shoes and gave me a 15% discount code.

My family and I have been Adidas customers for over 15 years. I recently placed an Adidas order online, and spent almost $300 with them. My box arrived today smashed, tampered with, and then re-taped with tape that said “tampered evident tape.” One of the tops I purchased had a large brown tape stuck on it, which damaged it upon taking it off. I called customer service, at first they said they cannot do anything about it, I would have to email corporate. I asked for a supervisor, and I’ll she offered was 20% off item. I am sickened by this. They expect me to waste my time, waste my gas, repackage and label, and a box that I don’t even have because it arrived smashed, all to just return it and remake another order on my time, when this should not have happened in the first place. They clearly do not care for their customers and seem very stingy. Not sure if I’ll be shopping with them again after this awful experience.

Now Adidas still have my $196 for almost 3 months, FedEx still have the damage package. And I have no idea what to do next. Please help.

I placed an order online, but the order didn’t process. A page came up saying something went wrong. I checked my bank account and the money for my order was on hold. I checked my email for a confirmation and there was nothing. I called customer service. The lady asked if I was a new customer. I was. She said they go through a third party for orders and because I’m a new customer I needed to call my credit card company and have them verify my identity with these people. That verification would probably come in the form of three questions. (What???)

Okay, so. I've ordered a few times from Adidas- in retrospect, I probably shouldn't have continued giving them business but that's another topic altogether. The first two times I tried ordering stuff from Adidas, it wouldn't process my order. I tried a few times to place it, and it kept saying it couldn't process my order. I call customer service, and after a 20 minute wait, they tell me my order couldn't be processed because my address was coming up as a Canadian address, which didn't make sense because I live in LA, and my address obviously shows as such. I've placed orders through other websites to be delivered there and have had no issues so this didn't make any sense to me. Because of the numerous attempts to place an order, Adidas blocked me from placing orders for 24 hours, and my bank blocked my card for fraud protection.

I purchased my son a pair the end of October for his 16th birthday. He wears them to school and they are already coming apart. Footlocker won't cover since it was over 30 days and no response from Adidas. Very very disappointed in their shoes. I paid a lot of money because it was his 16th birthday and now they are trash!

My daughter LOVES Adidas, I cannot tell you how much $$ we have spent on shoes and items. She received some Adidas shirts for Christmas from someone as a gift, but were too small. I finally was able to speak to someone yesterday, and I still cannot believe the conversation that took place. The girl sounded young, and like she could care less, she told me that I could not exchange the shirts for a larger size, but that I could fill out the return request and if I was approved to return the items then they would refund the amount of purchase onto a gift card, then I would have to turn around and re-purchase the same exact shirts, only now for the full price (they were purchased on sale).

I ordered shoes on November 15th as a Christmas present for my daughter. I had been searching for the NMD pink Adidas shoes and thought that I found them on the addidas.com website. Unfortunately, I ordered the wrong color and my daughter was not happy with the color on Christmas morning. My initial conversation with a customer service rep was on December 26th. At that time, the customer service rep told me that I was just outside the time I could return the shoes but because it was Christmas, corporate would send me an email with information on how to return the shoes. I really wanted to exchange the shoes but I was told that I needed to return the shoes and reorder separately. I patiently waited for an email to come from corporate, but it never came.

I ordered a MICOACH SMART SOCCER BALL for my son on 12/15 with a promised delivery by Christmas by the Adidas website. The status of the ball was still at "preparing shipment" on 12/22, so I called with concerns of it not arriving in time. I was told they would contact the warehouse, but the item would not make it by Christmas. Later that day, I got an email saying it shipped and a FedEx tracking number with a delivery date of 12/27. It then changed to 12/28, and then changed to “pending”. The Adidas site says it shipped 12/23, but now the site also says my order was returned on 12/28? I called 12/30 and customer service says they are out of stock and they canceled my order! What kind of business is this?

I bought a backpack for Xmas gift on 12/13 - today is 12/29 and still NOTHING. I called twice, on HOLD for more than 40 min each time. Terrible customer service, they said today, "Sorry, don't know when it will ship". ARE YOU FREAKING KIDDING ME??? Is this so hard to get a gift for your son! TO HELL! I don't care if you are ADIDAS, you ARE TERRIBLE!

I purchased a $100 gift card, I somehow lost or misplaced the card and I couldn’t get a hold of CS due to the holidays. I called the CS number about 20+ times on business day and it keeps saying “they are unavailable due to a meeting”. I’ve been calling since 7 am and it is now 10 am. I just want to cancel the damn card. SMH. Worst customer service in my life.

My daughter purchased a pair of Adidas Original NMD from champs. Less than two weeks after arrival the shoes torn across the top. Not even a daily worn shoes. I have emailed Adidas multiple times to file a defect claim and I have heard nothing back from them. These are expensive shoes that my daughter worked very hard to earn. I cannot believe that they would just take someone's money, give them a less than issuable product and not even attempt to make it right.

If I could give this company zero stars, I would give this company zero stars. They have horrible customer service. I called twice on my order to cancel. Each call taking an hour... Which is absolutely ridiculous. First, they did not even want to honor the coupon Code on their website. Their website does not work well. I am eventually got a coupon to work. (Someone that I knew really wanted Adidas shoes for Christmas.) After my order being on hold for a month and Christmas near, I decided to cancel my order. You would think after calling twice and spending two hours on the phone with customer service reps that they would actually cancel it. But no, they send the order anyway.

Apart from a very glossy website which sucks you in to believe it is a normal well run international company I cannot think of a good word to say about Adidas! Placed an order on 11th December. Received no email confirmation. Money was taken from our bank account two days later. No shoes ever arrived. Customer services - Cannot email without an order number. Tried email direct to Head Office, no reply. Phone calls are useless, no one answers - Twitter useless, no one replies. At a loss to know what to do - They have stolen £127.98 of our money! We are not an exception - shocked to see so many similar stories on this site. They are an absolute disgrace.

I love Adidas and their products, always have and always will. With that said, the customer service has been a nightmare. The average wait time to contact a "live" agent is over an hour. How is this even possible for such a huge company? Unacceptable. Their recording says to contact them through Live Chat, there's no such option available. My main complaint is from a transaction from December 1st, 2017. Adidas.com charged my account in the amount of $259.20. I did not make a purchase for $259.20 on or around that date. I had made purchases for the same amount several times and was credited appropriately for those transactions. The Adidas agent told me to report it as fraud.

I ordered 4 pair of shoes from Adidas. I didn't get but 3 pair of the shipment and Christmas is in a few days and my order says "still in progress" which means hasn't even been shipped yet. I called them and was on hold over an hour. Then the lady said couldn't cancel order, I ask to speak to a supervisor. Was on hold 30 more minutes then another lady came on and put me on hold another 20 minutes. Then the supervisor came on and said I can't cancel order. I can only deny the order 3 times and then they will be shipped back to the company and in 30 days after that I will be refunded. She was very rude when I told her my daughter won't have shoes for Christmas and every other company sent out orders within a week to my house that I had ordered from.

This is by far the worst customer service I ever experienced!! I placed an order on 11/27 and the order supposedly shipped on 12/4. It never shipped (only a label was created) and I have called numerous times with one time being on hold for 1 hour and 48 minutes. When I finally got through a day later, they told me I could not cancel the order and to call back in 5 days. What an incompetent bunch. I will never buy from this company again.

I placed an order for shoes for Christmas for my 12 year old son. They were guaranteed delivery before Christmas. When I checked the status of my order it had not been shipped yet. I have attempted to contact the company via phone, email, and chat. I stayed on hold on the phone for OVER 40 minutes until I finally gave up. I emailed with absolutely no response, and the chat was a joke—no response whatsoever. I understand that it's a very busy time, but they should still be able to respond to customers. I have read the other reviews and see that all of the reviewers have had the exact same problem as me. This was my first time ordering from Adidas and it will definitely be my last. I ordered from another company (I paid more but at least I know I will receive the shoes in time for Christmas). Steer clear of this company!!!

Ordered a gift card for my son for Christmas. I never received a confirmation email. I called 4 days after placing my order worrying since the money was taken off my card, but no confirmation. I sat on hold for 40 minutes to be answered by a person who sounded like they just rolled out of bed. She couldn't locate my order with my email or phone number. She finally located it with my debit card number and said she would send out a confirmation email. 2 days later... no confirmation of email.

I ordered shoes for my daughter during their Cyber Monday sale, on November 27th. The item was in stock and said expected delivery by December 3rd. Too bad the shoes still haven't shipped and it is now December 19th. I have emailed customer service 3 times with no response. I called the customer service line twice and after sitting on hold for an hour the second time finally got through to someone who sent me a coupon for 20% off a future order, but could not resolve my issue. Claimed they have no idea why the shoes haven't shipped, they even show as still currently in stock. They would need to submit a ticket to the warehouse to find out why they haven't shipped, which would take 3-5 days for a response.

I had to attempt to place the order three different times due to server errors. When I attempted to call the number for verification that my order had actually been placed, busy signal and the line went dead... all FIVE times. Lo and behold, the money was IMMEDIATELY debited from my checking account. No confirmation email, no order number - NOTHING. I still do not know if anything is actually being shipped! HORRIFIC, especially, during the holiday season. Prepare for the holiday rush, increase bandwidth - DO SOMETHING. Or do nothing because I will never purchase anything Adidas-related, again.

I woke up at 6:30 to get onto adidas.com to get the Yeezy Boost. I waited a hr in line then I get lucky and I am able to pick my size and pay using PayPal. For some reason my PayPal order went thru 3-4 times. Not my fault. I get a order from PayPal to tell me my order got paid. I got 2 emails from them giving me a receipt then I ask Adidas what's going on then they cancel my order saying I had a problem with payment. That's BS. I have 3500 dollars in that account. It ain't much but enough to pay 237 dollars for shoes. Then customer service sucks. They pretty much tell you nothing just it's CANCELED. Not my first problem with Adidas. Last time I ordered NMD shoes from them size 8 they send a size 12 of some cleats with my receipt in the box saying I ordered NMDs. SMH. Adidas is such BS. I wish I could sue them for wasting my time and canceling my order for no reason.

Great site to browse, nightmare to contact. I bought a pair of Tubular Dawn, and they were a size too big. I figured the return would be easy since most returns with big companies are - it's the opposite. The link to print out a return label doesn't work, and I have tried daily for 6 days now. I've called 4 times now, waiting anywhere from 20 minutes to now 50 minutes. This is such an annoyance. I wonder if they made it so you can't print out a return label on their site, and have to call only to get frustrated and give up so they can keep your money.