Missouri Consumer Resources
Do you reside in Missouri? Are you looking for state resources? If you said “Yes” to both of these questions, this page is for you. We have compiled a list of information from your state to help you in whatever search you may have. Whether you are looking for state agencies, legal resources, educational, financial, healthcare, or employment tips, we have it all here.
Attached to each link is a summary of what it has to offer, along with any relevant contact information.
Attorney General – The Attorney General’s website features a variety of resources for consumers and families. You can report mortgage fraud or file consumer and clean water complaints. Join the No Call lists, or check the background of a charity before you donate. Learn more about identity theft and view the news archives of recent happenings in Missouri. Consumer Protection hotline can be reached at 1-800-392-8222.
Department of Insurance – This department is in place to ensure that insurance organizations are operating within Missouri law. You can find an agent or agency. You can find an insurance company or get recent news development on insurance policies. You can also reach the department at (573) 751-4126.
Public Service Commission - This department is in place to oversee public utility companies and ensure that they are operating within Missouri laws. You can get more information on electric, natural gas, telecommunications, and water/sewer companies. You can also contact the Utility Consumer hotline at 1-800-392-4211.
Small Claims Court – If you have any small claims court questions, this page can help you. Learn more about court cost limits, where you should sue, and attorney requirements. You can also read about special provisions in Missouri law, as well as appeal processes.
Lemon Law – If you feel that you’re recently purchased car is a lemon, this page can provide helpful information for you. You can learn if your car fits in Missouri’s lemon law characteristics, as well as see what the Attorney General’s office has to say. Necessary contact information can be found at the bottom of the article.
Missouri Education – Through this website you can get plenty of information on the education system in Missouri. You can navigate through the page to find a specific school, college, or university. Aspiring educators and look for open teaching positions. Financial aid links are also available.
Division of Finance – Get all your finance news from this site. You can find a bank or licensee, consumer credit forms, or even file a complaint. Learn more about consumer credit and mortgage licensing. You can contact the Division of Finance at (573) 751-3242.
Financial Assistance – Find out if you are eligible for financial aid through the Department of Higher Education. You can read about different financial programs offered, and who can apply. Learn more about colleges and degrees offered. Existing participants wishing to renew their assistance can find out more information here.
Health & Senior Services – Find a variety of health information on this website. You can read recent news updates and healthy tips. Discover more about senior and disability services, disaster and emergency planning, or read health data and statistics. You can file a complaint about a child care provider through the Online Services link. The department can be reached through phone at (573) 751-6400.
Department of Social Services – You can find virtually any health program or organization in Missouri through this online directory. Simply click on any link to be directed to the program’s specialized page.
Identity Theft - This page will give you important information and tips on protecting your identity. You can learn more about common ways identities are stolen, how to prevent identity theft, and what to do if you suspect you are a victim of the crime. There is a complaint form available that victims can file. You can also reach the Identity Theft Hotline at 1-800-392-8222.
Family Care Safety Registry – This program in place to protect children, elderly, and disabled residents of Missouri by providing information on potential caregivers. You read more about the registry. Potential caregivers can also register through this site. To get information on a caregiver, families can call toll free (866) 422-6872.
Department of Labor – This site provides a general overview of employment opportunities in Missouri. Unemployed residents can file a claim and check the status. Businesses and residents can report unemployment fraud or file an appeal. Those looking for jobs can search the website to find local career centers.
Contact Missouri State & Local Consumer Agencies
State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.
Doug Ommen, Chief Counsel
Consumer Complaint Unit
Office of the Attorney General
P.O. Box 899
Jefferson City, MO 65102
Toll free in MO: 1-800-392-8222
TDD/TTY toll free in MO: 1-800-729-8668
State Banking Regulators
The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.
Commissioner of Finance
P.O. Box 716
Jefferson City, MO 65102
TDD: toll free in MO: 1-800-735-2966
State Insurance Regulators
Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.
Director, Department of Insurance
301 West High Street, 6 North
Jefferson City, MO 65102-0690
Toll free in MO: 1-800-726-7390