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Kentucky Consumer Resources


There’s good news for you Bluegrass State residents. If you’ve come to this site looking for Kentucky resources, we have compiled a comprehensive list to aide in your search. If you are looking for state agency information, legal help, educational, health, financial, or employment tips, these links should help you out.

Below is a list of relevant resources, along with a summary of each and any necessary contact information you could need.

STATE AGENCIES

Attorney General – This office is dedicated to protecting consumers against scams and frauds, and to expose criminals in an effort to prevent crime in Kentucky. You can get recent development information in the News section. You can view the sex offender registry and crime prevention links. You can file a complaint about a product or service in the Consumer Protection page.

Public Service Commission – This department regulates public utilities services and providers to ensure they are operating within Kentucky law. You can get an overview of the commissioners and what actions they are taking in office today. If you have a problem with a service or company you can file a complaint through the consumers’ section. You can also contact the Consumer Service Division at 1-800-772-4636.

LEGAL

Small Claims Court - Get all the information you need for your small claims court case through this page. You can learn more about the process, court cost limits, and attorney requirements. You can view unique provisions in the Kentucky law system, as well as appeal details.

Lemon Law – If you’ve recently bought a lemon and need information on what to do, this is a good tool. You can view Kentucky lemon law requirements and details on how to begin the process to get you out of your lemon.

EDUCATION

Kentucky Department of Education – Get information on Kentucky’s school programs and assistance through this site. Read about current programs and new regulations through the Headlines section. You can also learn more about school district support services and assessments implemented by the board.

Educational Resources – This site provides links to various education sources for Kentucky residents. It features content on adult education, student and parent resources, K-12 education and college help. You can locate state schools and colleges. There are also links for educators to share activities to provide great education. 

FINANCIAL

Department of Financial Institutions – This is a great resource for consumers looking for investment or loan help. You can find information on places to go, and how to avoid fraud. You can view financial statutes and current economic news as well. The department can be reached at 1-800-223-2579.

HEALTH

Cabinet of Health & Family Services – Virtually any family or health service you could have questions about, this site covers. You can learn more about child support and Medicaid services. You can apply for food benefits, child care services, or get more information on adoption.

Family & Health – This website provides links to family and health resources in Kentucky. You can view children’s services and programs for those with disabilities. You can learn more about public health and illness prevention. There are also links for adults and families with abusive situations, or in need of assistance.

SAFETY

Identity Theft – This page provides information on identity theft prevention. You can learn more about the prevalence and risks of identity theft and scams, and how to protect your identity from being stolen. The Office of the Attorney General has also prepared an ID Theft Victim Kit available to those who have had their identity stolen.  

EMPLOYMENT

Office of Employment & Training – This department offers extensive resources to help the unemployed find work, and help those with work find advancement and other services. You can search the job services link, or find out more information regarding unemployment insurance.

Employment – This page provides links to those looking for employment, or those seeking unemployed & disability help. You can learn more about the employee rights and the protection you deserve. 

Contact Kentucky State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices
Todd Leatherman, Director
Consumer Protection Division
Office of the Attorney General
1024 Capital Center Drive
Frankfort, KY 40601-8204
502-696-5389
Toll free in KY: 1-888-432-9257
Fax: 502-573-8317
Web site: www.law.state.ky.us/cp/default.htm
E-mail: webmaster@mail.law.state.ky.us

Robert Winlock, Administrator
Consumer Protection Division
Office of Attorney General
9001 Shelbyville Road, #3
Louisville, KY 40222
502-425-4825
Fax: 502-425-9406

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Charles Vice
Commissioner, Department of Financial Institutions
1025 Capital Center Drive, Suite 200
Frankfort, KY 40601
502-573-3390
Toll free: 1-800-223-2579
Fax: 502-573-8787
Web site: http://kfi.ky.gov

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

George Nichols III
Commissioner, Department of Insurance
215 West Main Street
Frankfort, KY 40601
502-564-3630
Toll free: 1-800-595-6053
Fax: 502-564-1650
Web site: http://insurance.ky.gov

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.