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Federal Agencies

Consumer Product Safety Commission
Washington, DC 20207
Toll free:800-638-2772
E-mail: info@cpsc.gov
Fax-on-demand: 301-504-0051

Federal Trade Commission
6th & Pennsylvania Avenue, NW
Washington, DC 20580
202-326-2222

Consumer Information Center
Pueblo, CO81009
719-948-4000
E-mail: catalog.pueblo@gsa.gov

Many federal agencies have enforcement and/or complaint-handling duties for products and services used by the general public. Others act for the benefit of the public, but do not resolve individual consumer problems.

Agencies also have fact sheets, booklets and other information which might be helpful in making purchase decisions and dealing with consumer problems. If you wish to access Federal agencies electronically, the web sites and/or e-mail addresses are listed for a number of them. TDD numbers for text telephones are also listed for individuals with speech or hearing impairments. To find the nearest local office, look in your telephone directory under "U.S. Government," usually in the blue pages.

Source: 1998-99 Consumer's Resource Handbook, General Services Administration

Architectural and Transportation Barriers Compliance Board (ACCESS Board)
1331 F Street, NW, Suite 1000
Washington, DC 20004-1111
202-272-5434
Toll free: 1-800-872-2253
Fax: 202-272-5447
TDD: 202-272-5449; TDD/TTY toll free: 1-800-993-2822
E-mail: info@access-board.gov
Web site: www.access-board.gov

Centers for Disease Control
AIDS Hotline
Toll free: 1-800-342-AIDS (2437) (24 hrs.)
Toll free: 1-800-344-SIDA (7432) (for Spanish speaking)
TDD toll free: 1-800-243-7889 (Mon.-Fri., 10 a.m.-10 p.m.)
Web site: www.cdc.gov

Commission on Civil Rights
624 9th Street, NW
Washington, DC 20425
202-376-8513 (complaint referral in DC)
202-376-8128 (publications)
202-376-8312 (public affairs)
Toll free: 1-800-552-6843 (complaint referral outside DC)
TDD nationwide: 202-376-8116 (complaint referral)

Commodity Futures Trading Commission (CFTC)
Lafayette Center, 1155 21st Street, NW
Washington, DC 20581
202-418-5506 (complaints)
202-418-5080 (information)
202-418-5000 (general)
Fax: 202-418-5521 (general)
TDD: 202-418-5514 (complaints); 202-418-5515 (information)
Web site: www.cftc.gov

Consumer Product Safety Commission (CPSC)
Washington, DC 20207
Toll free: 1-800-638-CPSC (2772)
Fax on demand: 301-504-0051
TDD toll free: 1-800-638-8270 (Product Safety Hotline)
E-mail: info@cpsc.gov
Web site: www.cpsc.gov

Call the Product Safety Hotline to report a hazardous product or product-related injury weekdays from 8:30 a.m. to 5:00 p.m. Recorded messages on safety recommendations and product recalls are available 24 hours a day, 7 days a week.

Federal Trade Commission

Consumer Response Center
6th Street & Pennsylvania Ave., NW
Washington, DC 20580
202-326-2222
202 -FTC-HELP (382-4357)
TDD/TTY: 202-326-2502
Web site: www.ftc.gov

General Services Administration (GSA)

Business Service Centers
These centers provide practical information on contracting procedures for small businesses wishing to do business with GSA. Call 1-888-633-4472 for information on how to reach the center serving your area or access the GSA web site at www.gsa.gov/oed.

Consumer Information Center (CIC)
CIC publishes the free Consumer Information Catalog, which lists more than 200 free and low-cost Federal booklets on a wide variety of consumer topics, and maintains a one-stop federal consumer information web site at www.pueblo.gsa.gov
Pueblo, CO81009
719-948-4000
E-mail: catalog.pueblo@gsa.gov

Surplus Federal Property Sales

GSA disposes of both personal property and real estate. GSA's Public Buildings Service sells most surplus government real estate. For information, you may call 1-800-472-1313 or access the GSA web site at: www.gsa.gov/pbs/pr/prhome.htm.

GSA's Federal Supply Service manages the disposition of surplus Federal personal property. Such property may be (1) donated to public agencies or qualified nonprofit organizations, or (2) sold to the general public. For more information, you may access the GSA/FSS web site at www.fss.gsa.gov.

Government Printing Office (GPO)

The Government Printing Office (GPO) sells many Government publications and subscriptions of interest to consumers. GPO accepts orders by mail, telephone, fax, and e-mail, and operates 24 bookstores nationwide. For a free catalog of new and popular titles, which includes a list of the Government bookstores, write to: Free Catalog, P.O. Box 37000, Washington, DC 20013.

To order publications and subscriptions, write to:

Government Publications
Government Printing Office
P.O. Box 371954
Pittsburgh, PA 15250-7954
202-512-1800
Fax: 202-512-2250
E-mail: orders@gpo.gov
Web site: www.gpo.gov

National Archives and Records Administration
8th and Pennsylvania Avenue, NW
Washington, DC 20408
202-501-5400
Fax: 202-501-5244
National Archives and Records Administration
at College Park
8601 Adelphi Road
College Park, MD 20740-6001
301-713-6800
E-mail: inquire@nara.gov
Web site: www.nara.gov

NARA is an independent Federal agency that helps preserve our nation's history by overseeing the management of all Federal records. NARA's mission is to provide ready access to essential evidence that documents the rights of American citizens, the actions of Federal officials, and the national experience.

Federal Register
800 N. Capital Street NW
Mailing;
700 Pennsylvania Ave. NW
Washington, DC 20408
202-523-5240
Fax: 202-523-6866
Web site: www.gpo.gov

National Council on Disability (NCD)
1331 F Street, NW, Suite 1050
Washington, DC 20004-1107
202-272-2004
Fax: 202-272-2022
TDD: 202-272-2074
E-mail: mquigley@ncd.gov
Web site: www.ncd.gov

National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314-3428
703-518-6330
Web site: www.ncua.gov

The National Credit Union Share Insurance Fund provides Federal insurance for nearly 13,000 credit unions.

National Labor Relations Board
Office of the Executive Secretary
1099 14th Street, NW, Room 11600
Washington, DC 20570
202-273-1940
Fax: 202-273-4270
Web site: www.nlrb.gov

Nuclear Regulatory Commission (NRC)
Office of Public Affairs
Washington, DC 20555-0001
301-415-8200
Fax: 301-415-234
E-mail: opa@nrc.gov
Web site: www.nrc.gov

The NRC regulates the commercial use of nuclear materials and nuclear power in the U.S. to protect public health and safety.

Pension Benefit Guaranty Corporation
Customer Service Division
1200 K Street, NW
Washington, DC 20005-4026
202-326-4132
Fax: 202-326-4146
TDD: 202-326-4179

Postal Rate Commission
Office of the Consumer Advocate
Postal Rate Commission
1333 H Street, NW, Suite 300
Washington, DC 20268
202-789-6830

President's Committee on Employment of People with Disabilities
1331 F Street, NW, 3rd Floor
Washington, DC 20004-1107
202-376-6200
Fax: 202-376-6219
TDD: 202-376-6205

Railroad Retirement Board
844 North Rush Street
Chicago, IL 60611-2092
312-751-4500
Fax: 312-751-7154
TDD/TTY: 312-751-4701
E-mail: help@rrb.gov
Web site: www.rrb.gov

The Railroad Retirement Board is an independent agency in the executive branch of the Federal Government. The Board's primary function is to administer comprehensive retirement-survivor and unemployment-sickness benefit programs for the nation's railroad workers and their families, under the Railroad Retirement and Railroad Unemployment Insurance Act.

Securities and Exchange Commission (SEC)
Office of Investor Education and Assistance
450 Fifth Street, NW, Mail Stop 11-2
Washington, DC 20549
202-942-7040 (information and complaints)
Toll free: 1-800-SEC-0330 (for information and to order publications)
Fax: 202-942-9634 (information and complaints)
TDD: 202-628-9039
E-mail: help@sec.gov (information and complaints)
Web site: www.sec.gov

Small Business Administration (SBA)
Consumer Affairs
409 Third Street, SW
Washington, DC 20416
202-205-6600
Toll free: 1-800-U-ASK-SBA (827-5722) (information)
Fax: 202-205-7064
Web site: www.sba.gov

Social Security Administration
The Social Security Administration provides retirement, survivors and disablity benefits, as well as, administers Supplemntal Security Income (SSI) payments.
To report Social Secruity or SSI fraud, call toll free: 1-800-269-0271
Office of Public Inquiries
6401 Security Blvd.
Baltimore, MD 21235
Toll free: 1-800-772-1213
Web site: www.ssa.gov

Surface Transportation Board (STB)
1925 K Street, NW
Washington, DC 20423-0001
Complaints about railroad rates and services:
Office of Compliance and Enforcement
202-565-1573 (compliance and enforcement)
Fax: 202-565-9011
General information:
Office of Public Service
202-565-1592 (general information)
Fax: 202-565-9016
Press Releases:
Office of Press Services
202-565-1596 (press releases)
Fax: 202-565-9016

U.S. Postal Service

If you experience difficulty when ordering merchandise or conducting business transactions through the mail, or suspect that you have been the victim of a mail fraud or misrepresentation scheme, contact your postmaster or local Postal Inspector.

Chief Postal Inspector
475 L'Enfant Plaza
Washington, DC 20260
202-268-2284
Fax: 202-268-4365
Web site: www.usps.gov

For consumer convenience, all post offices and letter carriers have postage-free Consumer Service Cards available for reporting mail problems and submitting comments and suggestions. If the problem cannot be resolved using the Consumer Service Card or through direct contact with the local post office, write or call:

Consumer Advocate
475 L'Enfant Plaza
Washington, DC 20260
202-268-2284
Fax: 202-268-2304
TDD: 202-268-2310
Web site: www.usps.gov

Department of Agriculture (USDA)

Animal and Plant Health Inspection Service
Public Affairs
Department of Agriculture
4700 River Road, Unit 51
Riverdale, MD 20737
301-734-7799
Fax: 301-734-5221
Web site: www.aphis.usda.gov

Center for Nutrition Policy and Promotion
Department of Agriculture
1120 20th Street, NW
Suite 200, North Lobby
Washington, DC 20036-3406
202-418-2312
202-606-8000 (publication order line)
Fax: 202-208-2321
E-mail: cnpp-web@www.usda.gov
Web site: www.usda.gov/fcs/cnpp.htm

Cooperative State Research, Education, and Extension Service
Department of Agriculture
1400 Independence Avenue, SW
Room 3328-S
Washington, DC 20250
202-720-6133
Fax: 202-690-0289
E-mail: webmaster@reeusda.gov

Or consult county or city government listings in your local telephone directory for the number of your local Cooperative Extension Service office.

Inspector General's Hotline
Office of the Inspector General
Department of Agriculture
P.O. Box 23399
Washington, DC 20026
202-690-1622
Toll free: 1-800-424-9121

Meat and Poultry Hotline
Department of Agriculture
1400 Independence Avenue, SW
Room 2925-S
Washington, DC 20250
Toll free: 1-800-535-4555
Washington DC area: 202-720-3333
TDD/TTY: 1-800-256-7072
Web site: www.usda.gov/fsis

Office of Communications
Department of Agriculture
1400 Independence Avenue, SW
Room 506-A
Washington, DC 20250
202-720-2791

Rural, Economic and Social Development
Department of Agriculture
1400 Independence Avenue, SW
Room 5037-S
Washington, DC 20250
202-720-0740
Fax: 202-690-3162
E-mail: webmaster@rurdev.usda.gov
Web site: www.rurdev.usda.gov

Department of Commerce

Bureau of the Census
Customer Services
Washington, DC 20233
301-457-4100
Fax: 301-457-4714

Office of Consumer Affairs
Department of Commerce
Room 5718
Washington, DC 20230
202-482-5001
Fax: 202-482-6007
E-mail: Caffairs@doc.gov

National Institute of Standards and Technology
Office of Weights and Measures
Building 820, Room 223
Gaithersburg, MD 20899
301-975-4004
Fax: 301-926-0647
E-mail: owm@nist.gov
Web site: www.nist.gov/owm

The Office of Weights and Measures of the National Institute of Standards and Technology promotes uniformity in U.S. weights and measures laws, regulations, and standards to achieve equity between buyers and sellers in the marketplace. OWM sponsors the National Conference on Weights and Measures and administers the National Type Evaluation Program.

Metric Program
Building 820, Room 306
Gaithersburg, MD 20899
301-975-3690
Fax: 301-948-1416
E-mail: metric_prg.@nist.gov
Web site: www.nist.gov/metric

National Marine Fisheries Service
Inspection Services Division
Department of Commerce
National Oceanic and Atmospheric Administration
Silver Spring, MD 20910
301-713-2355
Toll free: 1-800-422-2750 (voluntary fishery products inspection program)
Fax: 301-713-1081
Web site: seafood.ssp.nmfs.gov

Patent and Trademark Office
Department of Commerce
Crystal Park 2, Suite 0100
2121 Crystal Drive
Arlington, VA 22202
703-305-8341
Fax: 703-308-5258
Web site: www.uspto.gov/

Department of Defense

National Committee for Employer Support of the Guard and Reserve
1555 Wilson Blvd., Suite 200
Arlington, VA 22209-2405
703-696-1391
Toll free outside DC: 1-800-336-4590

Provides assistance with employer/employee problems for members of the Guard and Reserve and their employers. See page 124 for Family and Community Service Centers.

Department of Education
Toll-Free Information Phone Numbers
1-800-USA-LEARN

Use this phone number to obtain information on the Department of Education's programs and major initiatives; publications, videos, and other materials; directory assistance; and referrals to specialists or other experts.

1-800-424-1616

Use this phone number to reach the National Library of Education to obtain information about education statistics, research, and publications published by the Office of Educational Research and Improvement.

1-800-LET-ERIC

Use this phone number to find out about the Educational Resources Information Center (ERIC) and the world's largest database of educational materials. Call to learn about new materials or receive referrals to other agencies.

1-800-4FEDAID (1-800-433-3243)

Use this phone number to receive information about how to apply for federal student aid. If the student has already filed a Free Application for Federal Student Aid, he or she can check the status of the application by calling (319) 337-5665. For Direct Loan toll-free services, including information about repayment options call:

Direct Loan Origination Center
Applicant Services: 1-800-557-7394
Consolidation: 1-800-557-7392
TDD: 1-800-555-7395
School Relations: 1-800-848-0978

National Clearinghouse for Bilingual Education (NCBE)
The George Washington University
1118 22nd Street, NW
Washington, DC 20037
202-467-0867
Toll free outside D.C.: 1-800-321-NCBE (6223)
Fax:1-800-531-9347
or 202-467-4283
E-mail: askncbe@ncbe.gwu.edu
Web site: www.ncbe.gwu.edu

NCBE is funded by the Office of Bilingual Education and Minority Languages Affairs (OBEMLA) to collect, analyze, synthesize and disseminate information related to the education of bilingually and culturally diverse students in the U.S.

Office of Intergovernmental and Interagency Affairs
Department of Education
600 Independence Avenue, SW
Room 6442
Washington, DC 20202
202-401-0404
Fax: 202-401-8607

Office of Public Affairs

Department of Education
600 Independence Avenue, SW
Room 2200
Washington, DC 20202
202-401-1576
Fax: 202-401-3130

Office of Special Education and Rehabilitative Services (OSERS)
Department of Education
330 C Street, SW
Room 3132
Washington, DC 20202-2524
202-205-8241
TDD: 202-205-8241
Web site: www.ed.gov/offices/OSERS

Student Financial Assistance Information
Department of Education
Toll free: 1-800-4FED-AID (433-3243) (For general information on student loans, grants and scholarships available from the Department of Education.)
Toll free Default Line: 1-800-621-3115 (debt collection service)
Fax: 202-708-7970

Department of Energy

For information about conservation and renewable energy:
Energy Efficiency and Renewable Energy Clearinghouse
Department of Energy
P.O. Box 3048
Merrifield, VA 22116
Toll free: 1-800-363-3732
Toll free BBS: 1-800-273-2955
TDD toll free: 1-800-273-2957
E-mail: doe.erec@nciinc.com
Web site: eere.energy.gov

Office of State and Community Programs
Department of Energy
Washington, DC 20585
202-586-5373
Fax: 202-586-0539

Office of Scientific and Technical Information
Department of Energy
P.O. Box 62
Oak Ridge, TN 37832

For inquiries about weatherization assistance:
Office of Energy Efficiency and Renewable Energy
Department of Energy
Washington, DC 20585
202-586-4074
Fax: 202-586-1233

Department of Health and Human Services (HHS)

Web site: www.dhhs.gov

Child Abuse and Neglect Clearinghouse
703-385-7565 (8:30 a.m. - 5:30 p.m. M-F)
Toll free outside DC: 1-800-394-3366 (8:30 a.m. - 5:30 p.m. M-F)
Web site: www.calib.com/nccanch


Inspector General's Fraud Hotline
Toll free: 1-800-HHS-TIPS (447-8477)
Fax: 1-800-223-8164 (cover sheet required/10 page max.)
TTY toll free: 1-800-377-4950

Food and Drug Administration (FDA)

Consumer Affairs and Information Staff
Food and Drug Administration (HFE-88)
Department of Health an Human Services
5600 Fishers Lane, Room 1675
Rockville, MD 20857
301-827-4420
Toll free: 1-800-532-4440 (drugs and labeling)

Food Safety and Applied Nutrition
Food and Drug Administration
Center for Food Safety and Applied Nutrition Hotline
202-205-4314 (noon to 4:00 p.m. ET)
Toll free: 1-800-332-4010 (noon to 4:00 p.m. ET)
Web site: www.fda.gov

Health Care Financing Administration (HCFA)
Center for Beneficiary Services
Department of Health and Human Services
7500 Security Boulevard
Baltimore, MD 21244-1850
Toll free: 1-800-638-6833 (This is a taped answering service; a specialist will return your call.)
Hill-Burton Free Hospital Care Hotline
Toll free in MD: 1-800-492-0359
Toll free outside MD: 1-800-638-0742 (1:30-3:00 p.m., M-F)

National Health Information Center
Department of Health and Human Services
P.O. Box 1133
Washington, DC 20013-1133
301-565-4167 (DC metro area)
Toll free: 1-800-336-4797
Fax: 301-984-4256
E-mail: nhicinfo@health.org
Web site: nhic-nt.health.org

National Cancer Institute
301-496-5583 (public information)
Toll free: 1-800-4-CANCER (422-6237) (publications)

National Runaway Switchboard
Toll free: 1-800-621-4000

Office of Child Support Enforcement
Department of Health and Human Services
370 L'Enfant Plaza, SW,
4th Floor East
Washington, DC 10447
202-401-9373
Fax: 202-205-5927

Office of Civil Rights
Department of Health and Human Services
26 Federal Plaza
New York, NY 10278
Toll free: 1-800-368-1019
Fax: 212-264-3039
TTY: 212-264-2355

Office of Managed Care
Health Care Finance Administration
Department of Health and Human Services
7500 Security Blvd.
Baltimore, MD 21244
410-786-4164
Toll free Medicare Hotline: 1-800-638-6833
Fax: 410-786-0192

President's Council on Physical Fitness and Sports
Department of Health and Human Services
HHH Building, Room 738H
200 Independence Avenue, SW
Washington, DC 20201
202-690-9000
Fax: 202-690-5211

Department of Housing and Urban Development
Home Improvement Branch
Department of Housing and Urban Development
451 Seventh Street SW, Room 9272
Washington, DC 20410
202-708-6396
Fax: 202-401-8951
E-mail: maurice_d_gulledge@hud.gov

Home Mortgage Insurance Division
Department of Housing and Urban Development
451 Seventh Street, SW
Room 9272
Washington, DC 20410
202-708-1420

Inspector General's Fraud Hotline
202-708-4200
Toll free outside DC: 1-800-347-3735
TDD toll free: 1-800-304-9597

Manufactured Housing & Standards Division
Office of Consumer & Regulatory Affairs
Department of Housing and Urban Development
451 Seventh Street, SW, Room 9156
Washington, DC 20410
202-708-6409
Toll free: 1-800-927-2891
Fax: 202-708-4213
E-mail: mbs@hud.gov

The Manufactured Housing Program is a consumer protection program that regulates the construction of certain factory-built housing units called "manufactured
homes" , formerly known as "mobile homes";. HUD works with 36 states to respond to consumer complaints.

Office of Affordable Housing Programs
Department of Housing and Urban Development
451 Seventh Street, SW, Room 7164
Washington, DC 20410
202-708-2685

Office of Fair Housing and Equal Opportunity
Department of Housing and Urban Development
451 Seventh Street, SW, Room 5100
Washington, DC 20410
202-708-4252
Toll free: 1-800-669-9777 (hotline complaints)

Real Estate Settlement Procedures Act Division
Department of Housing and Urban Development
451 Seventh Street, SW, Room 9146
Washington, DC 20410
202-708-4560
Toll free: 1-800-217-6970 (Home Buyer Assistance)
E-mail: hsg-respa@hud.gov
Web site: www.hud.gov

Handles complaints and provides information regarding real estate loan transactions and borrower rights under the Real Estate Settlement Procedures Act (RESPA)

Department of the Interior

Bureau of Indian Affairs
Department of the Interior
1849 C Street, NW
Washington, DC 20240
202-208-3711
Web site: http://www.bia.gov/

Bureau of Land Management
Department of the Interior
1849 C Street, NW
Washington, DC 20240
202-452-5125
Fax: 202-452-5124
Web site: www.blm.gov

Fish and Wildlife Service
Department of the Interior
18th and C Streets, NW
Washington, DC 20240
202-208-4131
Web site: www.fws.gov

Geological Survey
Department of the Interior
12201 Sunrise Valley Drive
Reston, VA 20192
703-648-4000
Web site: www.usgs.gov

National Park Service
Department of the Interior
1849 C Street, NW
Washington, DC 20240
202-208-4747 (public affairs office)
Fax: 202-219-0190
Web site: www.nps.gov

Department of Justice

Antitrust Division
950 Pennsylvania Avenue, NW Room 3109
Washington, DC 20530
202-514-2401
Fax: 202-616-2645
E-mail: antitrust@justice.usdoj.gov
Web site: www.usdoj.gov

Civil Rights Division
Department of Justice
950 Pennsylvania Avenue, NW
Washington, DC 20530
202-514-2151
Fax: 202-514-0293

Division of Immigration and Naturalization Services (INS)
Department of Justice
425 I Street, NW
Washington, DC 20536
202-514-2648
Toll free: 1-800-375-5283 (ask immigration)
Fax: 202-514-1776
TDD: 202-514-0139

Drug Enforcement Administration (DEA)
Department of Justice
Washington, DC 20537
202-307-8000
Fax: 202-307-7335

Federal Bureau of Investigation (FBI)
Department of Justice
935 Pennsylvania Avenue, NW
Washington, DC 20535
202-324-3000
Fax: 202-324-4705

Department of Labor

Office of Public Affairs
Department of Labor
200 Constitution Avenue, NW
Washington, DC 20210
202-219-7316 (general inquiries)
Web site: www.dol.gov

Employment and Training Administration
Department of Labor
200 Constitution Avenue, NW Room S-4206
Washington, DC 20210
202-219-6871
Fax: 202-273-4793

Employment Standards Administration
Department of Labor
200 Constitution Avenue, NW Room S-1032
Washington, DC 20210
202-219-8743
202-219-7316 (public affairs office)

Mine Safety and Health Administration
Department of Labor
Ballston Towers #3, 4015 Wilson Blvd.
Arlington, VA 22203
703-235-1452
Toll free: 1-800-746-1554 (anonymous reporting of hazardous working conditions in mine area)
Web site: www.msha.gov

Occupational Safety and Health Administration (OSHA)
Office of Information and Consumer Affairs
Department of Labor
200 Constitution Avenue, NW
Washington, DC 20210
202-219-8151
Fax: 202-219-4595
Web site: www.osha.gov

Veteran's Employment and Training Service
Office of the Assistant Secretary
Department of Labor
200 Constitution Avenue, NW
Washington, DC 20210
202-219-5573
Fax: 202-219-7341
E-mail: gberg@dol.gov

Office of Labor Management Standards
Department of Labor
200 Constitution Avenue, NW
Washington, DC 20210
202-219-7320
Fax: 202-219-6459

Pension and Welfare Benefits Administration
Office of Program Services
Department of Labor
Washington, DC 20210
202-219-8776
Toll free: 1-800-998-7542 (publications hotline)

Women's Bureau
Department of Labor
200 Constitution Ave, NW
Washington, DC 20210
202-219-4486
Toll free: 1-800-827-5335 (24 hours)
Fax: 202-219-5529
Web site: http://www.dol.gov/wb/

The Women's Bureau covers work issues such as sexual harassment, pregnancy discrimination, family and medical leave, and dependent care (child and/or elder care) policies.

Department of State

Overseas Citizens Services
Department of State
Washington, DC 20520
202-647-5225 (emergencies and non-emergencies, Mon.-Fri., 8:15 a.m.-10 p.m.)
202-647-4000 (after hours emergencies, Sundays, holidays and ask for duty officer)
202-647-2688 (international child abduction; adoption of foreign children)
Fax: 202-647-3732
Web site: travel.state.gov

For help with emergencies and non-emergencies affecting private Americans abroad.

Passport Services
National Passport Information Center
1-900-225-5674
Toll free: 1-888-362-8668 (for credit card users)
TDD/TTY: 1-900-225-7778
TDD Toll free: 1-888-498-3648
Web site: travel.state.gov

For information on U.S. passports, including the status of pending applications.

Visa Services
Department of State
Washington, DC 20520
202-663-1225 (8:30 a.m. - 5:00 p.m., M-F)
For information on U.S. visas for foreigners.

Department of Transportation (DOT)

Federal Aviation Administration
800 Independence Avenue, SW
Washington, DC 20591
202-366-4000
Toll free: 1-800-FAA-SURE (322-7873) (consumer hotline, 8 am-4 p.m. EST, M-F)
Fax: 202-267-3505
Web site: www.faa.gov

Air Safety:
Federal Aviation Administration (ASY- 300)
Washington, DC 20591
DC metro area: 202-267-9532
Toll free outside DC metro area: 1-800-255-1111 (safety hotline)

Airline Service Complaints:
Federal Aviation Administration
Aviation Consumer Protection Division
Washington, DC 20590
202-366-2220

Auto Safety Hotline and Fax-on-Demand Service:
National Highway Traffic Safety Administration (NHTSA)
400 7th Street, SW
Washington, DC 20590
202-366-0123 (safety hotline - DC metro area only)
Toll free outside DC: 1-800-424-9393 (safety hotline)
Fax: 202-366-3820
Web site: www.nhtsa.dot.gov

Boating Safety Classes:
Boat U.S. Foundation
880 S. Pickett Street
Alexandria, VA 22304
703-823-9550
Toll free: 1-800-336-2628 (boat course hotline)
Fax: 703-461-2855

Oil & Chemical Spills & Hazardous Waste:
United States Coast Guard
National Response Center
2100 Second Street, SW
Washington, DC 20593
Toll free: 1-800-424-8802
Fax: 202-267-2165
Web site: www.nrc.uscg.mil

United States Coast Guard
Navigation Center
7323 Telegraph Road
Alexandria, VA 22315-3998
202-267-1587
Toll free: 1-800-368-5647 (Customer Information line)

Railway Safety:
Federal Railroad Administration
Office of Safety (RRS)
400 Seventh Street, SW
Washington, DC 20590
202-632-3324
Fax: 202-632-3700

Department of the Treasury

Bureau of Alcohol, Tobacco and Firearms
Department of the Treasury
650 Massachusetts Avenue, NW
Washington, DC 20226
202-927-7777
Fax: 202-927-7862
Web site: www.atf.treas.gov/

Bureau of Engraving and Printing
Office of External Relations
Department of the Treasury
14th and C Streets, SW, Room 109M
Washington, DC 20228
202-874-3019
Fax: 202-874-3177
Web site: www.bep.treas.gov/

Bureau of the Public Debt
Public Affairs Officer
Office of the Commissioner
Department of Treasury
999 E Street, NW, Room 553
Washington, DC 20239
202-219-3302
Web site: www.publicdebt.treas.gov

Comptroller of the Currency
Compliance Management
Customer Assistance Unit
Toll free: 1-800-613-6743
Web site: www.occ.treas.gov/

Financial Management Service
Office of Legislative and Public Affairs
Department of the Treasury
Liberty Center 401, 14th Street, SW
Room 555
Washington, DC 20227
202-874-6740
Web site: www.fms.treas.gov/

Internal Revenue Service (IRS)
Toll free: 1-800-829-1040 (information and problem resolution)
Toll free: 1-800-829-3676 (to order tax forms)
Web site: www.irs.ustreas.gov

Office of Thrift Supervision
Division of Consumer and Civil Rights
1700 G Street, NW
Washington, DC 20552
202-906-5900
202-906-6000
Toll free: 1-800-842-6929
Web site: www.ots.treas.gov/

The Office of Thrift Supervision handles complaints about Federal savings and loans and Federal savings banks.

United States Customs Service
1301 Constitution Avenue, NW
Washington, DC 20229
202-622-2000
202-927-1350 (library and information center)
Fax: 202-927-1380

United States Mint
Customer Service Center,
10003 Derekwood Lane
Lanham, MD 20706
202-283-2646
Web site: www.usmint.gov/

United States Savings Bonds Division
Department of Treasury
Office of Public Affairs
800 K Street, NW
Suite 800
Washington, DC 20226
202-622-2000
Toll free: 1-800-4US-BOND (toll free recording)

Department of Veterans Affairs
Toll free: 1-800-827-1000
For information about VA medical care or benefits, write, call or visit your nearest VA facility.
For information about benefits:
Veterans Benefits Administration (20S5)
Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420
202-273-7004
Toll free: 1-800-827-1000
Fax: 202-275-3591
Web site: www.va.gov
For information about medical care:
Veterans Health Administration (162)
Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420
202-273-8304
For information about burials, headstones or markers, and presidential memorial certificates:

National Cemetery System (402B2)
Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420
202-273-5221
Fax: 202-273-6698
For consumer information or general assistance:
Consumer Affairs Service (075B)
Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420
202-273-5760

Environmental Protection Agency (EPA)

General Information on Environmental Issues
303-312-6312 (Information Service Center Hotline)

Indoor Environments Division
Environmental Protection Agency
401 M Street
Washington, DC 20460
202-233-9421
Toll free: 1-800-438-4318
Fax: 202-233-9652
E-mail: IAQINFO@aol.com
Web site: www.epa.gov/iaq/iaqxline.html

Informs consumers, government organizations and industry about indoor air quality awareness and risk reduction.

Inspector General's Fraud, Waste and Abuse Hotline
Environmental Protection Agency
401 M Street, SW, Mail Code 2441
202-260-4977
Fax: 202-260-6976
Web site: www.epa.gov/

National Pesticide Telecommunications Network (NPTN)
Oregon State University
333 Weniger Hall
Corvalis, OR 97331-6502
Toll free: 1-800-858-7378 (United States, Puerto Rico, Virgin Islands)
Fax: 541-737-0761
E-mail: nptn@ace.orst.edu
Web site: ace.orst.edu/info/nptn

A service that provides objective, science-based information about a wide variety of pesticide-related subjects, including: pesticide products, recognition and management of pesticide poisonings, toxicology, environmental chemistry.

Public Liaison Division
Environmental Protection Agency
401 M Street, SW
Washington, DC 20460
202-260-4454
Fax: 202-260-0130 or 202-401-8150
Web site: www.epa.gov

Public Information Center PIC (3406)
Environmental Protection Agency
401 M Street, SW (3404)
Washington, DC 20460
202-260-5922 (general information)
Fax: 202-260-6257
E-mail: public-access@epamail.epa.gov

Provides assistance in locating EPA and environmental information, including general interest, non-technical publications on a variety of environmental topics.

Resource Conservation and Recovery Act
RCRA, Superfund and EPCRA Hotline
Environmental Protection Agency
Washington, DC 20460
703-412-9810 (DC metro area)
Toll free outside DC: 1-800-424-9346
Fax: 703-412-3333
TDD toll free: 1-800-553-7672
E-mail: epahotline@bah.com
Web site: www.epa.gov

Safe Drinking Water Hotline
Environmental Protection Agency
401 M Street, SW
Washington, DC 20460
Toll free: 1-800-426-4791
Fax: 703-285-1101
E-mail: hotline-sdwa@epamail.epa.gov

Answers questions on the Safe Drinking Water Act, rules and regulations, and consumer questions.

Toxic Substances Control Act Assistance Information Service Hotlline (TSCA)
Environmental Protection Agency
401 M Street, SW
Washington, DC 20024
202-554-1404
Fax: 202-554-5603
TDD: 202-554-0551
E-mail: tsca-hotline@email.epa.gov

Equal Employment Opportunity Commission

Office of Communications and Legislative Affairs
Equal Employment Opportunity Commission
1801 L Street, NW
Washington, DC 20507
202-663-4900
Toll free outside DC area: 1-800-669-4000 (file-a-charge information)
Toll free: 1-800-669-3362 (publications)
TDD toll free: outside DC area: 1-800-669-6820 (file-a-charge information)
TDD toll free: 1-800-669-3302 (publications)

Federal Communications Commission (FCC)

General Information:
Public Service Division
Federal Communications Commission
1919 M Street, NW
Washington, DC 20554
202-418-0200
Toll free: 1-888-CALL-FCC
(225-5322)
Fax: 202-418-2841
TTY: 202-418-2555
E-mail: fccinfo@fcc.gov
Web site: www.fcc.gov

Complaints about telephone systems:
Common Carrier Bureau
Consumer Protection Division
Federal Communications Commission
2025 M Street, NW, Room 6202
Washington, DC 20554
202-632-7553

Complaints about radio or television:
Mass Media Bureau
Enforcement Division
Federal Communications Commission
2025 M Street, NW
Washington, DC 20554
202-418-1430

Cable service:
Federal Communications Commission
2033 M Street, NW
Washington, DC 20036
202-418-7096

Informal Complaints & Public Inquiry Branch
Wireless Telecommunications Bureau
Federal Communications Commission
1270 Fairfield Road
Gettysburg, PA 17325-7245
Toll free: 1-888-CALL-FCC (225-5322)

Federal Deposit Insurance Corporation (FDIC)

Compliance and Consumer Affairs Division
Federal Deposit Insurance Corporation
550 17th St., NW
Washington, DC 20429
Toll free: 1-800-934-3342
TDD: 1-800-925-4618
E-mail: consumer@fdic.gov
Web site: www.fdic.gov

FDIC handles questions about deposit insurance coverage and complaints about FDIC-insured state banks which are not members of the Federal Reserve System.

Federal Emergency Management Agency
Federal Insurance Administration
Federal Emergency Management Agency
500 C Street, SW
Washington, DC 20472
202-646-2780
Toll free: 1-800-638-6620
Fax: 800-742-3148
Web site: www.fema.gov

Office of Emergency Information and Media Affairs
Federal Emergency Management Agency
Fax: 202-646-4086
E-mail: eipa@fema.gov (general inquiries)
Web site: www.fema.gov/

Office of Inspector General
Federal Emergency Management Agency
Toll free: 1-800-323-8603 (Government Waste Hotline)
Web site: www.fema.gov/

Response and Recovery Directorate
Federal Emergency Management Agency
500 C Street, SW, Room 705
Washington, DC 20472
202-646-3454
TDD toll free: 1-800-462-7585
Web site: www.fema.gov

Disaster victims living in presidentially-declared major disaster area can find out if they are eligible to apply for disaster assistance by calling: Toll free: 1-800-462-9029

U.S. Fire Administration

National Emergency Training Center (NETC)
16825 South Seton Avenue
Emmitsburg, MD 21727
301-447-1080 (National Fire Administration)
202-646-1286 (Emergency Management Institute)
Web site: www.usfa.fema.gov

Federal Maritime Commission
Office of Informal Inquiries and Complaints
800 North Capitol Street, NW
Washington, DC 20573
202-523-5807
Fax: 202-523-0014
E-mail: josephf@fmc.gov
Web site: www.fmc.gov

Regulatory agency maintaining statutory authority over ocean carriers and certain other entities, operating in the waterborne foreign commerce of the United States. Our assistance is available to consumers engaged in disputes with transporting carriers as well as with cruise operators.

Federal Reserve System

The Board of Governors handles consumer complaints about state-chartered banks and trust companies which are members of the Federal Reserve System.

Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
20th & C Street, NW
Washington, DC 20551
202-452-2412 (complaints only)
202-452-3204 (public affairs)
TDD: 202-452-3544

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