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Symmetry Elevating Solutions recalls residential elevators

Young children can become trapped in the space between the doors

Bella residential elevator
Photo source: CPSC
Symmetry Elevating Solutions of Peoria, Ill., is recalling about 10,500 Bella residential elevators.

Young children can become trapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap. This could cause serious injuries or death when the elevator is called to another floor.

No incidents or injuries have been reported.

This recall involves Bella residential elevators manufactured from 2009 to 2021. Models include Symmetry IGD, Hydraulic, and Winding Drum Elevators. The Symmetry brand name is located on the elevators’ controllers. 

The elevators and parts, manufactured in the U.S., were sold through a network of authorized dealers and, occasionally, directly to consumers nationwide from June 2009, to December 2021, for between approximately $20,000 and $35,000, including installation.

What to do

Consumers should keep unsupervised young children away from the recalled residential elevators and contact the manufacturers for instructions on how to measure for space guards to correct any hazardous gap.

Space guards will be provided free of charge, and assistance with space guard installation will be provided on request.

Consumers may contact the firm toll-free at (877) 375-1428 from 8 a.m. to 5 p.m. (CT) Monday through Friday, or online at www.home-elevator-door-gap.com or www.symmetryelevators.com. Consumers can click on “Recall” at the bottom of the company's webpage for more information.

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