PhotoSamsung Electronics America of Ridgefield Park, N.J., is recalling about 1 million Samsung Galaxy Note7 smartphones sold prior to September 15, 2016.

 

The phone's lithium-ion battery can overheat and catch fire, posing a serious burn hazard to consumers.

 

The company has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

 

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7-inch screen and were sold in black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.

 

The smartphones, manufactured in South Korea and China, were sold at wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016, through September 2016, for between $850 and $890.

 

What to do

 

To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com.

 

Consumers should immediately stop using and power down the recalled devices and contact the wireless carrier (see below), retail outlet or Samsung.com where they purchased their device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. They may also contact Samsung at 844-365-6197.

 

Carrier/Retailer  

Phone

Web

AT&T

1-800-331-0500

http://www.att.com/esupport/

Best Buy

1-888-237-7289

http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994

Sprint

1-888-211-4727

http://newsroom.sprint.com/news-releases/

T-Mobile

1-844-275-9309

http://t-mo.co/Note7_Exchange

U.S. Cellular

1-888-944-9400

http://www.uscellular.com/about/

Verizon

1-800-922-0204

http://www.verizonwireless.com/smartphones/

 

 

 

 


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