Ring LLC of Santa Monica, Calif., is recalling about 359,000 Ring Video Doorbells (2nd Generation) sold in the U.S. and Canada.
The doorbell’s battery can overheat when incorrect screws are used for installation, posing fire and burn hazards.
The firm has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage and eight reports of minor injuries.
This recall involves Ring Video Doorbell (2nd Generation) model number 5UM5E5 smart doorbell cameras.
The doorbells have a blue ring at the front and come in two colors: “satin nickel” (black and silver) and “venetian bronze” (black and bronze). And were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision.
The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging.
Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
The doorbells, manufactured in China, were sold at electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020, through October 2020, for approximately $100.
What to do
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring’s website or app.
Consumers may contact Ring at (800) 656-1918 from 5 a.m. to 9 p.m. (PT), seven days a week, or online at www.Ring.com and click on “Help” at the top of the page, then on “Installation Services” for more information.