1. Home
  2. News
  3. Recalls

Residential Elevators recalls elevators

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop

Photo source: CPSC
Residential Elevators of Crawfordville, Fla., is recalling about 5,250 traction elevators.

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants.

The firm has confirmed six reports of a failure in the motor gearbox assembly. No injuries have been reported.

This recall involves traction residential elevators used in consumers’ homes, with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2014 and April 2017.

“Residential Elevators” is printed on the light in the operating panel inside the elevator cab.

The elevators, manufactured in the U.S., were sold at Residential Elevators’ dealers and home builders nationwide from January 2014, through April 2017, for between $18,000 and $50,000.

What to do

Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair.

All affected elevators must be repaired, including elevators that have been inspected as part of the firm’s March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall.

Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer’s street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair.

Consumers may contact Residential Elevators toll-free at (877) 943-4734 from 8 a.m. to 5 p.m. (ET) Monday through Friday, by email at clientservices@residentialelevators.com, or online at www.residentialelevators.com for more information.

Take a Home Warranty Quiz. Get matched with an Authorized Partner.