About 710 previously recalled packaged terminal air conditioner (PTAC), packaged terminal heat pump (PTHP), and room air conditioner (RAC) units that PTAC Crew and PTAC USA refurbished and resold after they were previously recalled between 2004 and 2018 are being recalled again.
These product were sold to consumers from May 2019, through December 2019.
Hazards include fire and/or burn depending on the product.
What to do
Purchasers should immediately stop using the recalled products and contact the recalling firms listed here to receive the remedies listed in the recall, which include free replacement components and/or repairs.
If consumers are unable to contact the recalling company, they may contact PTAC Crew or PTAC USA as follows:
PTAC Crew toll-free at 888-458-7822 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.ptaccrew.com, and click on the PTAC Recall Information link for more information.
PTAC USA toll-free at 866-617-0985 from 8 a.m. to 5 p.m. ET Monday-Friday, email to firstname.lastname@example.org, or online at www.ptacusa.com and click on the PTAC Recall Information link for more information.