PhotoNestlé Waters North America of Stamford, Conn., is recalling about 10,900 AccuPure countertop filtered water dispensers.


The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.


The company has received seven reports of parts melting, smoking or burning. No injuries have been reported.


This recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide.


The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit. “AccuPure” is printed on the front and side panels. The model number is HCB215n and is printed on the back of the water dispensers.


The filtration dispensers, manufactured in China, were were sold and rented to businesses nationwide for consumer use from January 2013, to May 2016, as part of individual service contracts that Nestlé Waters has with these customers. A limited number of units were purchased by these customers for a list price of $599.99.The units are not sold or provided at retail.


What to do


Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters.


Consumers may contact Nestlé Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. (ET) Monday through Friday and from 8 a.m. to 4 p.m. (ET) Saturday, or online at and click on “Safety & Storage” at the bottom of the page for more information.


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