myCharge is recalling 67,000 of its powerbanks because the lithium-ion battery in the products can overheat and ignite. This issue creates a burn hazard and could cause a fire in some cases.
The company has received at least 30 reports of the powerbanks overheating so far, resulting in seven injuries in which consumers experienced burns. The issue also caused property damage in some homes to the flooring, walls, and furniture.
In total, the company is recalling seven different powerbank models that were sold at various brick-and-mortar and online retailers from August 2018, through December 2019. The full list can be viewed on the Consumer Product Safety Commission’s website here.
What to do
Consumers who own one of the recalled powerbanks are being advised to stop using it immediately. myCharge stated that it will send instructions to owners on how to return the battery. Those who do will receive an electronic voucher for the full purchase price of the product, plus a 25% bonus for redemption on the company’s website.
Consumers can contact myCharge by phone toll-free at 888-251-2026 from 9 a.m. to 4 p.m. (EST) Monday through Friday.