Follow us:
  1. Home
  2. News
  3. Recalls

GreatCall recalls Lively Mobile Plus emergency alert device

The call button can fail in an emergency.

Photo source: CPSC
GreatCall of San Diego, Calif., is recalling about 44,300 Lively Mobile Plus (an Authorized Partner) emergency alert devices.

The call button can fail when pushed by the consumer in an emergency.

No incidents or injuries are reported.

This recall involves Lively Mobile Plus (an Authorized Partner) model GCR4 emergency alert devices manufactured between January and April 2019.

The recalled devices are silver and black and have “GreatCall” printed near the top of the front of the device.

The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device.

The device is worn on a magnetic lanyard around a consumer’s neck for fall detection or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

The alert devices, manufactured in China, were sold at Best Buy and Walmart stores nationwide and online at and from April 2019, through May 2019, for between $25 and $50.

What to do

Consumers should immediately stop using Lively Mobile Plus (an Authorized Partner) and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Consumers may contact GreatCall at (800) 359-1791 from 5 a.m. to 8 p.m. (PT) daily, by email at or online at and click on “Product Support” at the top of the page for more information.

Take a Home Warranty Quiz. Get matched with an Authorized Partner.