Dynabook Americas recalls millions of Toshiba laptop AC adapters

Photo source: CPSC

The adapters can overheat and spark, posing burn and fire hazards

Dynabook Americas of Irvine, Calif., is recalling 16.8 million Toshiba Laptop AC Adapters sold in the U.S. and Canada.

The adapters can overheat and spark, posing burn and fire hazards.

The firm has received 679 reports of the recalled adapters overheating or catching fire, melting, and burning. This includes 43 reports of minor burn injuries.

This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately.

They have date codes between April 2008, through December 2012, in either a year month, date format, i.e. April 2008 is 0804, or year week, date format, i.e. week 15 of 2008 is 0815.

A list of the adapters which are black with model numbers, serial numbers and date codes printed on the AC adapter rating label, may be found here.

The adapters, manufactured in China, were sold at various stores nationwide and Toshiba.com from April 2008, through April 2014, with Toshiba brand laptop computers, or separately for between $25 and $75.

What to do

Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement.

They may check online at https://support.dynabook.com/axx2024 to see if their adapter is part of the recall and for instructions on how to order a replacement.

Consumers should submit a photo of their AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.

Consumers may contact Dynabook at (800) 457-7777 from 8 a.m. to 8 p.m. (ET) Monday through Friday, by email at dba-acadapter2024@dynabook.com or online at https://support.dynabook.com/recall2024ax for more information.

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