Dell Inc., of Round Rock, Texas, is recalling about 9,400 hybrid power adapters sold with power banks sold in the U.S. and Canada.
The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.
The firm has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.
This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs.
The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet.
The adapter is black and darker in color than the power bank with a Dell logo on the back label.
The adapters have the following manufacture code –“CN-05G53P - LOC00 – XXX – XXXX – AXX” printed on the back of the unit, where “X” represents a numerical value.
A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com.
The adapters, manufactured in China, were sold at Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017, through August 2018, for between $125 and $200.
What to do
Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.
Consumers may contact Dell toll-free at (855) 305-9057 anytime or online at www.dellproduct.com, click Lookup, and enter the first 20 characters of the manufacture code without the dashes.