Daimler Vans USA (DVUSA) is recalling 198 model year 2019-2020 Mercedes Benz and Freightliner Sprinters with the multimedia system "Connect 5" and a rearview camera.
The rearview image may not display within two seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged.
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
What to do
DVUSA will notify owners, and dealers will perform a software update on the vehicles free of charge.
The recall is expected to begin March 22, 2021.
Owners may contact DVUSA customer service at (877) 762-8267. DVUSA's number for this recall is VS3RUECON.