Daimler Vans USA (DVUSA) is recalling 33,437 model year 2019-2021 Mercedes-Benz and Freightliner Sprinters.
The MBUX multimedia system software may cause the display to remain black, or reboot after startup, resulting in the rearview camera image not displaying properly.
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
What to do
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update free of charge.
Owner notification letters are expected to be mailed July 12, 2021.
Owners may contact DVUSA customer service at (877) 762-8267. DVUSA's number for this recall is VS3UXPOBOX.