Daimler Vans USA (DVUSA) is recalling 19,937 model year 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vans.
An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
What to do
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer free of charge.
Owner notification letters are expected to be mailed June 20, 2022.
Owners may contact DVUSA at (877) 762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.