The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
The firm has received six reports of the heat pumps catching fire (one occurred in the U.S., and five in Canada). No injuries have been reported.
This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units.
The units are used for cooling and heating homes and light commercial facilities.
The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are:
Brand | Product | Model Number | Product Number |
Carrier | 1.5-ton multi-zone | 38MGQC18---3 | 38MGQC18---301-- |
4-ton multi-zone | 38MGQF48---3 | 38MGQF48---301-- | |
4-ton single-zone | 38MBQB48---3 | 38MBQB48--301-- | |
Bryant | 1.5-ton multi-zone | 538TEQ01 8RCMA | 538TEQ018RC MAAAA |
4-ton multi-zone | 538TEQ04 8RFMA | 538TEQ048RF MAAAA | |
4-ton single-zone | 538REQ0 48RBMA | 538REQ048 RBMAAAA |
The heat pumps, manufactured in China, were sold at Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015, through April 2019, for between about $600 and about $4,000.
What to do
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Consumers may contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on the find a dealer tag at the bottom of the page or contact Carrier toll-free at (844) 468-4301 from 8 a.m. to 5 p.m. (ET) Monday through Friday, for assistance in locating a Carrier or Bryant dealer in their area for more information.