Upserve

Have been trying to get in touch with someone to resolve my issue of missing hardware. Tried emailing multiple people that helped with the hardware purchase and contract renewal. Tried emailing and calling customer service and tried online chat all without any help. They have been paid for the missing hardware and are charging me for a terminal I can't use. Looking back over emails with the company for several years I was apparently just as frustrated back in 2019. Done with Upserve.

Every time I get a notice of delivery, the delivery doesn't arrive. I get a message that they can't find my Unit number even though it is plainly written on the delivery label. Somehow usually the next day it arrives. This is a phony excuse to cover not making the delivery as emailed to me by UPS.

I have been working in restaurants as a bartender and server for 10+ years. My husband and I bought a restaurant right before the pandemic (2020). We were looking for a more modern design compared to the aloha or microsystem. We decided on Upserve based on a lot of different reviews. Let me tell you those must be fake. We have been customers for two years now and service is only good before you sign the contract, after good luck reaching anybody. Online chat wait times is 3 hours +, same for phone customer service. The systems lose connection all the time, we are really busy and the machines just restart themselves at random times.

Our small restaurant group has been Upserve/Breadcrumb clients since 2016. They have progressively gotten worse each year with each acquisition. As it currently stands, they do not have a hardware solution that works to accept Apple Pay consistently. How is it possible that in 2021 that a POS company struggle to accept Apply Pay? Beyond this, their backend menu infrastructure is terribly outdated and broken. The most simple of tasks turns into a nightmare with them. I would recommend any of my restaurant friends to stay far away from Upserve.

I am very disappointed in the recent service with Upserve. It was excellent when it was Breadcrumb and even with the sell to Upserve but I consider it so bad now that I want to change. I am currently looking for a new POS service. So sad.

UPS has delivered packages to my business for thirty years with no problem. Three weeks ago, I was looking for a package from a company I have ordered from numerous times, I stepped across the street to get a Pepsi and while I was gone UPS came and didn't leave the package because "no one was there to sign for it," they had never required a signature before. I called the shipper and he hadn't required a signature. I finally got someone at UPS, they were far away and finally figured out I wanted my package and told me I could pick it up at their distribution facility sometime within the next six hours.

I have been using Upserve/Breadcrumb for many years. When it was solely breadcrumb, the Customer Support was top notch. When Upserve acquired them I noticed the Customer Support agents gradually became less and less knowledgeable and if I had a complex issue they would just blame my internet provider, anything but them because they really couldn't tell me what the problem is. The Account Manager was effectively useless when I shared concerns and would take several days to respond to emails. If I emailed her on a Thursday afternoon I would likely expect a response from her Tuesday afternoon simple back and forth emails would span a matter of weeks with no real solution to issues.

I ordered something for my dad for Father's Day. It was coming from a long way so I paid extra shipping so I could get it by Father's Day yesterday at 7:00 p.m. I was told that my package was undeliverable. UPS delivers to my house daily. It is not undeliverable address. I couldn't get it today because they are closed and it's a Saturday so my dad does not get his Father's Day present on Sunday and I paid extra for it

I upgraded to Upserve Pro From Breadcrumb. It suppose to be better but same product more expensive version. I think I throw my money away by upgrading. Terrible customer support (Account Managers). Good luck getting in touch with customer support if you have an emergency. Goes offline so often it is not fun. They were suppose to set up my loyalty program but never did. Do yourself a favor. Stay away from this outdated company.

I've been in the restaurant business for 30 years and I have never encountered such an inept company. They promised me the world with all these awesome helpful functions. But so far NOT a single one works. Customer service: They said they would train me completely and be there every step of the way. Result: They scheduled me 3 one hour phone training sessions. Problem is they are a 3 hour time difference and they had no availability. So I'm forced to go into work at 6am to accommodate their schedule.