Harbortouch

Since I can not give zero stars they get one. After multiple problems on a daily basis with the system for some time and after calling for service and being on hold for a long time I scheduled a service call through their automated call system. I received three calls where their service people called back and immediately hung up and disconnected the call on me as I answered the phone, three times! I know the call came from them as I called the number back three times and it was their recording stating how they would help with less than 10 callers before me.

Please don’t get yourself into a tricky contract that renewals without you knowing. This is by far the worst company out there for small business. These people are all about their profits and have no empathy for their customers. You never get to own the equipment, they make you believe it’s yours but it’s leased. If you want to save yourself some anger time and stress do not make business with Harbortouch. If you're reading this harbortouch just know that I hate you guys!!!

If I could, I would give zero stars. Incredibly poor customer service, unanswered emails, phone calls not returned. The whole system crashed on a busy Friday night and was on the phone for 90 minutes before I could talk to someone. Orders that are not generated by staff are sent to the kitchen; drinks not ordered by customers magically appear on their tabs. I have used several POS systems over the years, and never had these problems before we got Harbortouch.

No matter when you sign up with this company auto renews contracts. Several years later if you want to cancel to a company that charges less they will tell you continue to charge you $60 a month for no reason. Stupid policies for a company that charges too much! Shop around for other companies that take much less.

I am satisfied with the process of transitioning our point of sale over to this company. They took a lot of time to work with us, find the right fit, and make sure we have everything we need. If anyone asks, I'll happily suggest working with the same.

Getting our point of sale system changed over made all the difference for us. The system works smoothly and the support network is incredible. Every single time we have a question, or a problem, they have someone who can answer our questions and solve our problems.

When you find the right support systems for anything you're doing, you've found the most precious thing for business growth. I can say that we found that here. My business has grown since we began working with Harbortouch. There is nothing like being able to point to the thing that makes a difference.

The team here was quick to help me find the best solution, which was not the most expensive solution. They talked me through the process of setting things up and they made sure I had everything I needed. My company has only benefited ever since.

We got a few things in place with another company to manage the point of sale system. Unfortunately that other company didn't provide us with the right equipment even on the second or third try. Someone suggested we contact HarborTouch and everything came together for us. They are the breath of fresh air my company needed.

Harbortouch = happy customers = more business. That equation works very well for me. I know our food is good and our drinks are renowned but we were not always the leaders when it came to taking and processing accurate orders during rushes. We now excel in both product and production.