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Harbortouch strives to provide customers with personal attention and offers a variety of merchant services. The company offers state-of-the-art POS systems as well as electronic cash registers and credit card processing terminals. They also provide in-house support 24 hours a day, 7 days a week. Tens of thousands of businesses nationwide are currently using Harbortouch to make their businesses more successful. Visit their website today!
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Since I can not give zero stars they get one. After multiple problems on a daily basis with the system for some time and after calling for service and being on hold for a long time I scheduled a service call through their automated call system. I received three calls where their service people called back and immediately hung up and disconnected the call on me as I answered the phone, three times! I know the call came from them as I called the number back three times and it was their recording stating how they would help with less than 10 callers before me.
After hanging up and disconnecting me three times they never called back knowing I needed service. They must call and hang up to clear the service call acting like they helped the customer. This happened again and again and again with absolutely zero help regarding the several problems we have on a daily basis with this equipment. As of this time the issues have still not been resolved. Issues that include reports that are clearly wrong and employees with multiple shifts on the same day. They claim they have “zero tolerance” regarding complaints. I have zero tolerance for equipment and service that is intolerable. Terrible service with zero resolution.
You can read the guidelines to leaving a review here and summarize that they have nothing but problems with this system. If they deem you to be angry (which you should be after purchasing the equipment and receiving little to no support) about their service or equipment they will “invalidate” your submission and discard it leaving you to your problems with the equipment they sold you making it nothing more than an expensive paperweight.
Please don’t get yourself into a tricky contract that renewals without you knowing. This is by far the worst company out there for small business. These people are all about their profits and have no empathy for their customers. You never get to own the equipment, they make you believe it’s yours but it’s leased. If you want to save yourself some anger time and stress do not make business with Harbortouch. If you're reading this harbortouch just know that I hate you guys!!!
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If I could, I would give zero stars. Incredibly poor customer service, unanswered emails, phone calls not returned. The whole system crashed on a busy Friday night and was on the phone for 90 minutes before I could talk to someone. Orders that are not generated by staff are sent to the kitchen; drinks not ordered by customers magically appear on their tabs. I have used several POS systems over the years, and never had these problems before we got Harbortouch.
We sincerely apologize for the frustrations you’ve been experiencing with Harbortouch. We strive to provide our customers with an exceptional overall experience, so we are sorry to hear that this has not been the case for you. We would like the opportunity to speak with you directly to learn more about these issues and see how we can come to a resolution. At your convenience, please send an email firstname.lastname@example.org with your Merchant ID number and contact information, and someone will be in touch with you as soon as possible.
No matter when you sign up with this company auto renews contracts. Several years later if you want to cancel to a company that charges less they will tell you continue to charge you $60 a month for no reason. Stupid policies for a company that charges too much! Shop around for other companies that take much less.
First and foremost, we sincerely apologize for the frustrations you’ve experienced while closing your account. We would like the opportunity to provide a resolution for your situation. At your earliest convenience, please send your best contact information as well as your Merchant ID number to email@example.com so we can look into this further.
I am satisfied with the process of transitioning our point of sale over to this company. They took a lot of time to work with us, find the right fit, and make sure we have everything we need. If anyone asks, I'll happily suggest working with the same.
Thank you for sharing your experience! We are glad to hear that our support team has helped guide you through a smooth transition over to Harbortouch. If there is anything we can do to improve your experience, please send us an email at firstname.lastname@example.org.
Getting our point of sale system changed over made all the difference for us. The system works smoothly and the support network is incredible. Every single time we have a question, or a problem, they have someone who can answer our questions and solve our problems.
Thank you for sharing! We are glad to hear that your experience with your Harbortouch POS system and our customer support team has been positive. If there is anything we can do to make your experience even better, please contact us at email@example.com.
When you find the right support systems for anything you're doing, you've found the most precious thing for business growth. I can say that we found that here. My business has grown since we began working with Harbortouch. There is nothing like being able to point to the thing that makes a difference.
Thank you for sharing your positive experience! We are glad to hear that your Harbortouch POS system is helping your business grow. If you need anything in the future to improve your experience even further, please email firstname.lastname@example.org.
The team here was quick to help me find the best solution, which was not the most expensive solution. They talked me through the process of setting things up and they made sure I had everything I needed. My company has only benefited ever since.
Thank you for sharing your positive experience! We’re glad to hear that our sales and support teams helped you get everything set up successfully. If you ever need anything to improve your experience in the future, please do not hesitate to reach out to us at email@example.com.
We got a few things in place with another company to manage the point of sale system. Unfortunately that other company didn't provide us with the right equipment even on the second or third try. Someone suggested we contact HarborTouch and everything came together for us. They are the breath of fresh air my company needed.
Thank you for sharing your positive experience! If there is anything we can do to improve your experience in the future, please feel free to email us at firstname.lastname@example.org.
Harbortouch = happy customers = more business. That equation works very well for me. I know our food is good and our drinks are renowned but we were not always the leaders when it came to taking and processing accurate orders during rushes. We now excel in both product and production.
Thank you for sharing your positive experience! We are pleased to hear that you are satisfied with your Harbortouch POS system, and that it has helped improve your operations. If there is anything we can do to enhance your experience, please email us at email@example.com.
Harbortouch author review by ConsumerAffairs Research Team
Harbortouch is a national, award winning credit processing and POS supplier. They offer a range of products and services, including their free equipment program.
Pricing: Free equipment is available with a merchant services contract, though there is a service agreement requirement.
Remote training: Training on the POS system is available remotely, so new employees can be trained directly by Harbortouch on the latest information according to industry best practices.
Customer service: Customer support is available 24/7, all in-house, so every call is answered by Harbortouch, not a third-party call center.
Installation: The ordering process is quick, but it may take more than a month before the POS system is ready for installation. It would be smart to think this through before ordering.
Harbortouch Company Information
- Company Name:
- Year Founded:
- 2202 N. Irving St.
- Postal Code:
- United States
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