PetSmart

For years we used PetSmart for our dog's grooming services. We lived in Houston and never had an issue. Moved to the McKinney area and went there for grooming services. Unknown to us, groomer wrote negative review of our dog saying he was impatient, etc. Our dog never had an issue anywhere else. When I called to try and set up another grooming session we were told they would not do it because of THEIR negative review. When I explained past history and questioned groomer behavior (Taylor M) they just hung up on me. Did not want to discuss possibility that it could have been improper handling by the groomer that may have resulted in our dog being uncomfortable. Will not be going back there anymore, regardless of review. Unfortunate that business is not willing to hear customer points of view. Loss of business for sure.

I saw a coupon in store for 15.00 off puppy training but was pressed for time and thought that I would register my puppy on-line. When I was able, I went online to see that the price was 144.00, but no coupon. So went back to the store next day, to register. There was now a coupon for 20.00 off. I thought 144.00- 20.00 was 124.00. But when clerk rang it in, including GST, 140.70. I questioned and they showed me that in store training was 159.00. When I went online and showed them that the price was 144.00, they showed me that the online price was already discounted (very small printing) and 144.00 was very bold. The coupon in the store said “in-store special” which is not true if sale is online too.

Is there anything less than a star? That’s what I give them. I made an appointment for my standard poodle on Wednesday, April 19. The evening before his appointment, I was contacted by PetSmart to inform me that my preferred groomer would not be in. I was told that I could be put on the schedule for the 21st and to have him there at 8am.

Hello, Petsmart unacceptably refused to honor corporate/company online price match guarantee policy, and wasted 2+ hours over the phone with me. Tiki cat velvet mouse is advertised for $1.00 at Tikipet.com, and is not on sale at this website. Item is in stock and has many 5 star reviews. Item is exactly within every single requirement of the online price match guarantee on Petsmart.com: 1. Item in stock. 2. Item is identical product. 3. Item is on online competitor's website and not on Auction site such as Amazon, or Google. 4. Item is not a sale/closeout/discount price. Supervisors from Petsmart, Val, and Shante refused to honor price match guarantee, and were very belligerent towards me over the phone.

Prices for wet cat food at PetSmart were expensive, but competitive with Petco etc. However, I went into the Boulder store yesterday to find that the prices for their Fancy Feast Medleys had risen by 0.10 cents a can. I don’t know about you, but 10 cents is a hardship for a senior buying 2 weeks worth for 2 cats! The regular grilled Fancy Feasts also rose by 6 cents a can as well. This is price gouging pure and simple - Sadly, I had to purchase canned food that was considerably less healthy for them, so I am done with PetSmart. I will start ordering online from their competitors from now on as the prices are a bit more reasonable. Bye Bye PetSmart, you just lost a customer!

I order my pet’s food in X-mas time for same day delivery as there was sale going on so I placed order on Dec 23rd and while I didn’t receive order till Dec 27, I called customer care and they told my order was not processed because they were run out of product but surprisingly when I order same day same food without any deal it was in stock and came to me.. Again I order same day delivery on March 20, for my pet food as it was 4K points on same day delivery and again when I called on March 24 again surprisingly there was glitch and order didn’t processed.. Really…So disappointed..

Horrible experience with their grooming salon staff. Walked in yesterday to have my dog's nails done and since they were overbooked, we were offered an appointment today. They weren't satisfied with the paperwork I showed for my dog's rabies vaccine so they said no problem, they will just contact the vet. All fine, I just asked if there was any problem to call me before the appointment so we don't have to make the trip. This morning, got no call, but just to make sure esp. since the weather and roads were horrible, I called before going there and was told, "Yeah his appointment is all good to go, we can even accommodate him earlier."

Took my 9month old Shih Tzu to PetSmart 1/14/23 to be insulted by employees who obviously didn't want to put the time in to groom my puppy. She needed a bath and a haircut. They wanted to shave her. I said, "No. I do not want her shaved." She had 2 pieces of matted hair size of a quarter max. They then tell me they don't dematt the dogs. The girl Regina who was to groom her looked at the clock before walking over to retrieve the pup. The mngr I presume is looking at computer so I'm guessing the girl overbooked her appointments for $94 before taxes and tip and you can't commit to a bath, cut and comb, then they don't belong in the grooming business. These people (groomers) want a lot of money to do the basic bare minimum. Now for the money they charge they need to commit to a 3 hour grooming. Then an employee of above store comments on social media who didn't get anywhere near my puppy wants to say she was severely matted.

I purchased a fish tank from PetSmart in Madison, WI at the east side location in June and some fish. The first batch of fish didn't last long, so we got more, and a few didn't make it so we got more. No this is not my first fish tank. Now today I wake up and there is water all over because it looks like the bottom of the tanks seal is broken. I call store nothing they can do call customer service they tell me it's up to the store location. So now I'm going to have to buy my daughter another tank. Not very happy and will not return to them in the future.

Nov 24th - purchase items on the website that say they are in stock at my store. Send half my order to a store nowhere close to me. Same day or from a second store closer to me. Items say are in stock. That is not the case once again. I used afterpay to purchased said items. Call customer service and so far on hold for 17mins waiting to speak to a supervisor about why the total amount is showing on my afterpay account still as owing. 147.97 is now 70.03, 111.84 is now 28.24 and full amount is saying it is owed still. Petsmart says It is up to me to call in to have the afterpay amount adjusted?? That's a scam. If people do not know this, they can end up paying for the full amount for stuff they didn't receive? This needs to be fixed.