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Petplan

 2.3/5 (171 ratings)
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Petplan

About Petplan

Petplan Pet Insurance provides comprehensive coverage in one simple plan that reimburses costs associated with accidents, injuries and illnesses for dogs and cats - including dental disease and online vet visits. Flexible deductible, reimbursement percentage and annual maximum coverage limits (up to unlimited) allow customers to select a plan that best suits their budget. The company provides free online quotes and around-the-clock customer service to make sure customers can always access help or get coverage.

Overall Satisfaction Rating

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Pros

  • Covers older pets
  • Covers curable preexisting conditions
  • In-network visits not required

Cons

  • Coverage limitations

Bottom Line

Petplan insures dogs and cats of any age and covers accidents, illnesses and curable preexisting conditions. There are exclusions, including routine care. Discounts are available for service animals and multiple pets.

Top Petplan Reviews

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Rated with 5 stars
Verified

I can't say enough about Petplan insurance. ... They paid for cancer treatment for my golden retriever, treatment for heart disease for my sheltie (along with two surgeries) and f...

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Rated with 5 stars
Verified

I can't imagine having a 4 legged kid and not having Petplan coverage. From PureBred Rottweilers to Mixed Breeds, one never knows what might the future holds. ... PetPlan has been...

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What is Petplan?

Petplan offers insurance for cats and dogs that become injured or ill. Overall, consumers appreciate the short Petplan waiting period, the generous Petplan reimbursement policy and Petplan’s helpful customer service representatives. Petplan customers also like the company’s coverage of extra expenses.

Costumers can request a quote by visiting the company’s website or calling the company. You need to provide the name, breed and age of your pet so Petplan can determine the coverage costs. There is no enrollment fee to open a policy, and medical records are typically not required. All pets must receive an examination before coverage begins, however.

Petplan policies are approved quickly and become effective at 12:01 a.m. EST the day after enrollment. There is a 15-day waiting period after the effective date of the policy during which Petplan doesn't cover any injury or illness. Though medical records are not required to enroll, the company may request them if your pet has been ill or injured recently, is on specific medications or is being reenrolled after a break in coverage.

Petplan Pet Insurance policies

PetPlan offers comprehensive coverage for veterinary fees incurred from accidents, illnesses and injuries, including chronic and hereditary conditions. The company offers three different plan tiers, including Bronze, Silver and Gold plans, and customers have the option to customize their coverage.

Pet owners can customize the maximum annual payouts (from $2,500 to unlimited), annual deductibles (from $250 to $1,000) and reimbursement percentages (70%, 80% or 90%).

The exact coverage options vary based on the pet’s breed and health history. The broadest plan offers coverage for extras, such as boarding fees and even travel expenses in the event of a vacation cancellation caused by a pet illness or emergency.

What does Petplan cover?

PetPlan's insurance covers multiple services, including:

  • Diagnostic treatments
  • Imaging, including MRI, CT scan and ultrasound
  • Cancer treatments
  • Nonroutine dental treatments
  • Surgery and rehabilitation
  • Holistic therapies
  • Exam fees
  • Prescriptions

Like most other pet insurance companies, Petplan doesn’t cover noncurable preexisting conditions, elective procedures, routine care or cremation. Petplan preexisting conditions that are not covered include allergies, diabetes, lipomas and urinary blockages.

In addition, Petplan animal insurance does not cover:

  • Spaying or neutering
  • Dental cleanings
  • Animals that aren’t dogs or cats
  • Liability if a dog destroys property or causes injury

All dogs and cats are covered for accidental injuries, unexpected illnesses, curable preexisting conditions, chronic conditions developed after the policy begins (diabetes, asthma, arthritis and cancer), rehabilitation, alternative therapies and exam fees.

Petplan policyholders can choose their pet health provider — there are no networks or preferred providers through Petplan.

Petplan Insurance cost

Petplan's dog insurance costs between $34 and $54 each month for most healthy dogs, and Petplan's cat insurance costs between $20 and $38 each month for most healthy cats. Petplan's costs vary based on the breed and health of the pet and the coverage selected. Pet owners who choose a high deductible, for example, pay lower monthly premiums, and a pet owner who has a senior cat with a chronic condition may pay more than one with a puppy in optimal health.

For a pet owner with a Maltese whose plan has a 90% reimbursement and $300 deductible, a veterinarian bill for $5,000 would require a 10% copay ($500) and $300 deductible, and Petplan would provide the pet owner with $4,200 in reimbursement. This plan would cost around $48 per month.

Petplan monthly costs are based on the annual deductible, reimbursement percentage and annual limit you select for your pet or pets. These are outlined and defined by Petplan as follows:

  • Annual deductible: Ranges from $250 to $1,000. The higher the deductible, the lower the monthly premium.
  • Reimbursement percentage: Ranges from 70% to 90%. This is what you receive after being reimbursed for a veterinarian bill. Petplan typically processes and pays claims within 14 days.
  • Annual limit: Ranges from $2,500 to unlimited for any 12-month period, depending on the plan you select.

Discounts are available for medical service animals, pet owners with multiple pets and pets with microchips. Requesting a Petplan quote gives you the most accurate cost to insure your pet.

Petplan FAQ

How do I submit a claim with Petplan?
Consumers who need to submit a Petplan pet insurance claim form can email, fax or mail their Petplan claim form. Petplan claims require a completed and signed claim form, a paid and itemized receipt and a medical records release form.
Does Petplan cover dental cleanings?
No, Petplan does not cover dental cleanings, which are considered preventive or routine care. Petplan does cover dental injuries and disease to all teeth.
Does Petplan cover medication?
Petplan covers prescribed drugs in all of its policies if the medications have been prescribed by the veterinarian as a treatment plan for any covered injury, illness, accident or behavioral disorder. Prescriptions for preexisting conditions are not covered. Coverage includes up to a 90-day supply of medicine at a time.
Does Petplan cover neutering?
Petplan does not cover the cost to spay or neuter cats or dogs.

Is Petplan a good insurance company?

Petplan offers customizable pet insurance at a reasonable price and covers pets of any age. Though Petplan’s policies have some limitations, the company covers curable preexisting conditions, which isn’t a common practice among pet insurers. Pet owners can choose their veterinarian since Petplan does not have in-network or out-of-network providers. Pet owners with older pets, those with curable preexisting conditions or a preference for a favorite veterinarian should look no further than Petplan.

Petplan Reviews

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How do I know I can trust these reviews about Petplan?
How do I know I can trust these reviews about Petplan?
  • 3,427,514 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

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Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 22, 2021

I needed to use Petplan for my dog and it was my first experience. So when you go at it for the first time, you don’t know how to do it and handle it. So it's an all-new experience for me. It wasn't that enjoyable, mostly because I was learning. The first thing that I did was try and use the Petplan app to download my documents. The app was difficult to use a little bit. It was hard getting the documents over and when I called the claim center and asked if they received my documents, they said they didn’t. I tried to do it again but I couldn't submit the documents that way. So I had to call my vet and have him submit the documents to Petplan directly. Then, my vet was giving me a little bit of flack. They sent some documents but didn't send all the documents that were for my dog's complete medical history.

Petplan sent me a letter that said that my dog wasn’t covered because he didn't get this initial doctor's visit and then, they canceled my claim. I had to call Petplan again and reopen the claim, and then go back over to my vet. I made sure that the vet sent all the documents that Petplan needed. Petplan got all their documents and they apologized for canceling the claim on me. They expedited the claim and took care of everything extra fast. I got my check right away. They screwed me over a little bit at first and then made up for it at the end. So, I'm definitely not dissatisfied at all.

The only thing that I would gripe about Petplan is that they canceled the claim. It was quite a chunk of money out of my savings account and me being unemployed with the COVID, with that money missing out of my account and then Petplan saying the claim was denied, you have no idea about the panic that set in. The Petplan claims department should reach out to the pet owners and say that they didn't receive the documents, and that they were gonna cancel the claim in a day or two if the pet owner can't provide them instead of just canceling the claim on somebody and not calling and saying anything at all.

Petplan response
Hi Al,

Thank you so much for the feedback and for your recommendations. We value our policyholder's opinions and are always open to hearing how you think we can improve our processes. This information is very helpful and will be useful when we are making enhancements in the future. I apologize for the mistake made on our end of canceling your claim but I am happy to hear that it was able to be resolved quickly and efficiently. Your first claim often takes the most amount of time to process since we need your pet's complete medical history so for future claims we will not need as many documents from your vet.

I hope your pup is doing well!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 10, 2021

    I haven’t been happy with Petplan but I’m feeling better because they finally started expediting the claims, even the one I submitted a couple of days ago. I was calling almost every day about two weeks ago and I had to resubmit paperwork. Alyssa, the customer service rep, told me to try not to send it in email if I could because she was sending me links to put updated information in and all the records. But that didn’t get posted. On the 1st of December, Misty, my dog, had a visit to my normal vet and it was supposed to just be about one thing, but we came out of that visit with an invoice that had three separate claims on it. Because of COVID and everything, my normal vet has only been seeing the dogs for emergencies. So, she missed her testing for valley fever, which we do every six months. So, we did it at that time.

    I submitted the claim via email. It took forever and it was barely paid out. I was calling every day and all I ever heard was that they didn’t have the invoice. Then somehow, when they migrated paperwork over, an inhaler from October got put on Misty’s claim. That was when I talked to Don and he said that he didn’t understand why I had that invoice in there. It was for 400-something and I said that it was one invoice for 900-something. Everything got straightened out but there are still complications with their website.

    I have three dogs and yesterday, I got an email explaining that I had renewal letters for Misty and Simba. It said to go on the app and go into documents and I can see my renewal letter. My renewal letter was nowhere in there. I went into the app on the computer instead of the phone and there was a whole different way. Before, when you had open claims, there was a link underneath in the old system for all your paperwork. It took a little bit to figure out where that renewal letter should be and it wasn't there. I called this morning and I talked to Anna. She said that they were still using the old system, but some information is in the new system and not in the old system. So, she asked me to bear with her.

    All of Petplan’s representatives were outstanding and for the most part, they were competent. They were dealing with a bad situation that they still have. I try to be the nicest customer around and I don’t call and ask them to expedite unless it’s almost $12,000, like Secret's claims were between the 18th of December to the 23rd of December. I maxed out three credit cards that I always had at zero in case I had an emergency like this. Then Misty had her emergency. I didn't know if I could pay for the surgery until these claims come in and that's the biggest issue for me. I don't care what hoop I have to jump through but I need that money. I can't have that money 30 days from now and I shouldn't have to call them every single day to resubmit a form that I already resubmitted. I resubmitted the invoice for Misty nine times.

    I will allow for the glitches like that. It was a bad time. It was Christmas and New Year's. So, I give them that. But as customers, we want the money. The majority of us are not trying to fraud or cheat them. I try to be very detailed when it comes to my claim and my vet normally sends the invoices. That way, I'm completely out of it. My vet sends the records and the invoices to Petplan and they go from there. They’ve got customers on the other end of the phone who are going through some emotional garbage and that's what I went through with Secret. They were kind but they didn't fix it.

    Secret is a rescue and I got her in 2016, but I didn't insure her until she was spayed. I got the insurance for her in 2017 but until now, she didn't have any pre-existing condition. Misty and Simba got pre-existing so I'm stuck. I can't move them because I'll never get them insured for their pre-existing. In the case of Misty, I had two separate claims. They were at the same specialty center but two separate specialists. Those things are $150 just to talk to the specialist even on the phone, because with COVID, I just get a phone consult. They take her in but I don't get to see what they're doing. I don't know what they've done unless they tell me what they've done. So that's $300 that I would not be able to claim if I did any other insurance.

    There are other ways that they compete and other things that they offer. I like the difference in the plans. I researched the top five pet insurances and this is kudos to Petplan because they are listed as top three, and I've always loved them since 2009. Out of the top five, they are the only ones that give the visit amount back. Anna told me to give them a week or two and call back to get an estimate because their system right now does not allow to give the estimate on my renewal. And Simba's renewal is right now because I have unlimited cap.

    When I started these insurance policies in 2009, they have a cap of 8,000 but it has changed. They even have a $20,000 and a $25,000 one now. I wanted to see what the quotes would be, if the deductibles were different and if the cap was different. I didn’t claim anything on Simba this year. Last year, his was like 2,200 for the premium for the whole year. And now, it's $4,461.13. I get it that he's old. I expected it to go up a couple of hundred. I expected Misty's to go up because Misty has claims every year. And Misty's only went up maybe 600.

    Simba was a puppy that gets into everything and after a year and a half with the insurance, he started getting into everything, and then he got cancer in 2016. He's recovered but after that, it's just been every year or two, he has to go get a stye removed on his eyelid. But other than that, he's doing fine. But the premium was a big chunk of change. I work to afford this insurance and right now, if I pay both of these, if I don't change them, we're talking about $7,600 through the course of a year, which is a big amount. I don't mind paying that but I don't understand why it went up. Petplan has new customers and the price point is important to them. So I would look at that. Petplan has a new carrier. I knew it since 2017 as my prices progressively went up and not even just 50. Last year, Secret's was 500-something. This year, it's 800-something and that's with a $300-something credit.

    I was researching other companies and I stuck with Petplan with Secret. Five feet of her small intestines was removed so she's probably gonna have conditions later on because of that. So I'm stuck with her too but I'd rather be stuck with Petplan than some of the others. Another good thing about them is that they cover everything, other than wellness. I've met so many people in vet offices through the years that their insurance didn't cover hereditary and everything was hereditary. Even in a mixed breed, their insurance companies would come back and say everything was hereditary. Petplan doesn't differentiate. The biggest thing for me is to have everything covered. I don't want to sit here fussing. I have Petplan because I don't want to sit there and wonder if they are going to cover the $900 ultrasound and the two sets of X-rays when I took my dog in and I thought she was gonna die.

    Petplan response

    Hi Teresa,

    I completely understand your frustration and thank you for bearing with us through these updates. To give you some context, we did deploy multiple system updates throughout December and January. Unforantley we did experience some errors after these updates took place. We are constantly monitoring our systems so we are aware of these issues and have deployed fixes for them.

    As for policy premium renewals, we do not increase your premium due to your claims from the previous year. Historically, as your pet ages, premiums do rise to reflect the added risk for injury and illness.

    I was able to look into your account and it looks as though all of your claims for both Mysti and Secret have been assessed and completed from the end of 2020 through 20201. We sincerely value all of your feedback and thank you for being a loyal member of the Petplan family for so many years. Your patience during this time is also very much appreciated as we work on improving our processes for our policyholders!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 2, 2021

    My experience with Petplan so far has been excellent. When I got it, I had a few logistical questions on how things worked. There was an online chat portal that I'll come back to again in the future. The people that I've been able to talk with are very helpful. At the beginning, they were making sure I'm set up right, all my forms are in, and everything was kind of jiving well. Just around the time of Halloween, our dog was having some GI issues. My fiancée took him to the emergency vet a couple of times. We got those bills in and I was able to file a claim, and that was pretty easy. When I had questions about the claim, I was able to kind of use the chat system and get some really quick answers. It took a little longer to process than I would have liked, but if that's the only complaint, everything is going very well.

    I did shop around a little bit in the beginning. I have a friend who is a veterinarian in the Doylestown, Pennsylvania area. We are high school friends. I live in Arizona now. Over social media, she brought up pet insurance. "Hey, I have a new dog. Any recommendations?" She recommended three, one of them being Petplan. She recommended that one fairly well. I shopped around for rates. They were all either similar or maybe Petplan have the edge on premiums. I've been pretty happy with Petplan.

    Petplan response

    Hi Colin! Thank you so much for the feedback, I am so glad to hear you have been happy with your experience with Petplan! I'm also very glad to hear the online chat feature has been helpful to you. I hope your pup is doing well!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 1, 2021

    We have three dogs and two cats. We did research on the websites, then talked to our vets. We got Petplan, and filing a claim was fairly simple. I called them to verify that we're doing it properly, and then sent it in online. They've been very responsive, but it seems like it’s expensive. The only major expense we've had with one of the pets was before we had insurance. I've been tracking everything as far as the pets from the day that we got them. I haven't looked at it, but in terms of what they pay, I'm not too hot on insurance.

    We pay a lot of money for life insurance, health insurance, car insurance, fire insurance, and in a certain point in time, the life policy runs out. Then when you try to file a claim, you find out something's not covered. Years ago, I read Consumer Reports’ suggestion on life insurance. They said they would recommend that you put aside so many dollars every month into a savings account, and then just save it up and then not pay insurance, because you'll end up with more money at the end. Which turned out to be true in terms of life insurance.

    Other than that, they seem to be very up with it, and are on top of things, and are processing things. They handle it very professionally. My only complaint is that the submittal information process. They want copies of final billing from the vet, final billing from where they get groomed, the final billing if they have any flea treatment or things like that, and the only thing that’s covered is major medical.

    Petplan response

    Hi Frederick! Thank you so much for the feedback. We really appreciate you sharing your experience and hearing your thoughts on how we can better improve for our policyholders. I hope all of your pets are doing well!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 30, 2020

    I have had to use the insurance, unfortunately, and I'm still waiting to get reimbursed. It was frustrating at first because I didn't have all the money upfront to just give out like that. It wasn't explained to me that pet insurance isn't like people insurance, and that it's reimbursed back to me after the claim. The claim process has been very tedious and annoying because I've sent the same paperwork over numerous times. They ask for, basically, the lifespan of my puppy. She's only five months old. I'd given Petplan all the information from where she's gotten her shot, to the animal emergency place I took her to, and to the follow-up veterinarian service. They still ask for the same stuff over and over.

    I finally had to call yet again, and this guy was very helpful. He took down all the information that I had already provided before. He told me to send over the follow-up visits and that I shouldn't have to submit a new claim 'cause they'll see that I paid those visit fees. I have a $250 deductible. So the rest, I believe, I would get reimbursed back for. They still haven't made a decision. It's still good to have the pet insurance so that you can look at getting reimbursed and get the care credit for the veterinarian services. And that way, you have it as a back-up as well.

    Petplan response

    Hi Natasha! Thank you so much for your feedback - it is greatly appreciated. It looks like all of the claims have been completed on our end and you should be receiving reimbursement shortly (if you have not already received it)!

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 11, 2021

    I purchased their insurance with the understanding that it covered dental, ultrasounds etc. The insurance is expensive, the app they have is terrible, claims take weeks to get back to you and they do nothing to resolve customer issues. I was interrupted several times on several different occasions while trying to explain the situation to the customer service department, they refuse to help or budge on anything. Everything is pre-existing and they will argue with you regarding this. The customer is never right. Even when I went to cancel they still were argumentative and did not try to help at all. So if you want to buy expensive insurance for your pet, and basically get nothing out of it, use Petplan. Otherwise, I recommend looking elsewhere.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 11, 2021

    I have had Petplan Insurance for 15 years and unfortunately, it is turning out to be one of the worst mistakes I've ever made. The rates go up (A LOT) each year. I'm currently paying over $180 and yet, when I had an emergency room visit for close to $1000, they wouldn't cover any it. They justified their response by saying that each diagnosis had it's own deductible. My cat had weight loss, a seizure, and some kidney issues. So that's $500 out of pocket for each issue (not to mention the copay for each issue). But after meeting the deductible for weight loss, they assured me several times that any further costs related to weight loss would be covered.

    Now, a few months later and another episode, they are refusing to pay, saying that my deductible was only good until June. I now have to start over. So unless you have one large bill that's related all to one issue, don't expect coverage. Further, you can't trust what they tell you. In my experience they continue to come up with excuses as to why they're not able to pay. They shouldn't be allowed to operate. I have no words for a company that claims they care about animals, and yet refuses to help cover medical bills (that essentially have already been paid for), and makes promises that they don't uphold. Please do yourself a favor and look for a company that actually cares about helping animals!

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 5, 2021

    This company is overcharging me every single month. This month it is almost $1,000.00 in over billing. Every month they say it is fixed and it's not. This company is a fraud! I will be filing a lawsuit.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Oct. 1, 2021

    I have been with PetPlan for 4 years now. I pay for one cat monthly and for two others quarterly. My monthly cat was $23/mo and the quarterly ones were $81/each. I now pay $61/mo and $123/each quarterly!!! That's more than 50% increase and when I called they said it's just part of the policy. I wish I could justify the prices but when one of my cat got sick they found all the excuses not to process my claim. My cat got sick from a flood in our apartment and then when he went to the vet he had an allergic reaction to his medication so we had to go back and changed it. Paid a total of $1000 but on 2 separate bills but they considered it two different issues.... what? Then they said it would have to be two different claims and the deductible would end up almost more expensive than the bills. Sadly there are only two more companies in Canada and one of them is extremely expensive while the other one's reviews are the same as the PetPlan one.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 15, 2021

    I purchased their insurance with the understanding that it covered dental, never was it made clear that cleaning was not covered (this should have been clearly outlined when signing up, not somewhere in the fine print). The insurance is expensive, the app they have is terrible, claims take weeks to get back to you and they do nothing to resolve customer issues like this. I was interrupted several times while trying to explain the situation to the customer service manager, and he refused to help. So basically if you want to buy expensive insurance for your pet, and basically get nothing out of it, use Petplan. Otherwise, I recommend looking elsewhere.

    3 people found this review helpful
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    Petplan Company Information

    Social media:
    Company Name:
    Petplan
    Year Founded:
    1976
    Address:
    3805 West Chester Pike, Suite 240
    City:
    Newtown Square
    State/Province:
    PA
    Postal Code:
    19073
    Country:
    United States
    Website:
    www.gopetplan.com

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