Petplan

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Consumer Complaints and Reviews

on
Satisfaction Rating

Be very careful going with this company. They are trying to claim my pet has a pre-existing condition when my veterinarian wrote and letter explaining how it is not and they will not reimburse me... SCAM!!!! They pay vets to just say whatever they want so they do not have to reimburse you when boarded veterinarians at specialty hospitals say it isn't pre-existing. Don't waste your time appealing either.

on
Satisfaction Rating

I obtain insurance for my dog Aug-2015. As most sales people do they answered all my questions and stated that everything but pre-ex conditions were covered. I said fine. Paid my bill. My dog had an onset new illness. The bill was 325.00. I submitted a claim and 2 years of Medical Records. I received a check for 44.00. I called and they said I have a 200.00 deductible per NEW condition so that means each time I go to the vet IF my dog needs services I have to pay 200.00. I never nor would I ever agree to that. When I first signed up I was supposed to receive a policy. I never did. I eventually did get a copy of the policy but it's so vague. I bought the highest plan they have. Why would I pay for insurance if each time I go I have to pay 200. The average onset illness is 250.00. My dog is very healthy and has his regular maintenance. He has been sick 2 times in 4 years. These people will say anything to get you to sign up. Buyer Beware!

on

Your article, "Pet Insurance: Is It Worth the Cost?" did not examine PetPlan Insurance (which, in my opinion, is the best of all and the largest worldwide) and glossed over the companies you did talk about. While the article is informative to a degree, it really lacks comparisons. If you're doing an article, you should really compare what you're talking about by using a chart showing what the plans offer and don't to the others with costs.

on

It was impossible to satisfy the amount of documentation they needed from the vet, there was never enough. Too many phone calls and emails on my part to ask the status and no matter how much information was sent to them from my vet, it was never enough. They never paid one cent on my claim for my dog’s condition. They said it was a pre-existing condition although there was no evidence of this, an unscrupulous company.

Expert Review

Matthew BrodskyInsurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.    More about Matthew→

Drawing on more than 35 years of experience in the pet insurance industry, through their relationship with sister company Petplan UK, Petplan offers policies in all 50 states and the District of Columbia. As the insurer of choice for rescues and animal shelters nationwide, they are an industry leader in the pet insurance space.

  • High annual limits: With annual expense reimbursements reaching up to $22,000 per year, pet parents will have access to a high level of care.
  • Tiered pricing: Get as much or as little coverage as needed, based on personal circumstances. For those that have access to in-home care, Bronze coverage gives them the same health benefits without the added costs for boarding coverage.
  • Customizable coverage: In addition to tiered coverage, there is also considerable customization available. Choose a deductible and reimbursement level based on personal finances and affordability.
  • No networks: Petplan policyholders can pick and choose their pet health provider. There are no networks or preferred providers.
  • Fast reimbursement: Vet bills can cost thousands of dollars, so quick reimbursement can be crucial. Petplan typically processes and pays out on claims within 14 days.
  • Best for Dog lovers, cat lovers and multi-pet households.

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Petplan Company Profile

Company Name:
Petplan
Year Founded:
1976
Address:
3805 West Chester Pike, Suite 240
City:
Newtown Square
State/Province:
PA
Postal Code:
19073
Country:
United States
Website:
http://www.gopetplan.com/