Breeders Club Of America

Now 5 months later we are nearing the end of chemo treatments and praying for a long remission. We urge people to avoid Select a Puppy as they still continue to put profit before healthy puppies and will devastate more families and children as time goes on. This place needs to be shut down for good not just keep changing the store name to hide all the violation from the public. Close all pet stores so these Puppy mills will suffer and not the dogs coming from them.

I was fooled by the bogus "American Canine Association" and "Academic Kennel Records" registration. These are clearly not reputable or recognized institutions. They are cover for puppy mill factories and "puppy stores" to fool unsuspecting victims. I have just submitted a claim for reimbursement. This is racket too. The process is handled through a 3rd party who knows absolutely nothing and can not tell you anything other than "Someone will contact you." I don't know who, how or when. If I didn't live 2 hours away, I would be protesting right on the front door step of the establishment. PLEASE DO NOT BUY FROM THEM. PLEASE DO NOT PARTICIPATE IN THIS HORRIBLE PUPPY MILL PRACTICE. Wish I would have known this 4 days ago.

It has now been almost two months and they are refusing to refund us for the puppy and insisting they rather we pick another “one”. We chose a refund and not the puppy: this is not negotiable. This isn’t a game. We are human with emotions. You cannot force people to just pick another family member. I want my money back. We will never buy from this place again. This was a mistake. We’ve read horrible stories and wish we had researched this place prior. They are liars. Selling sick puppies to vulnerable people.

During the purchase they were patient with me, they let me sit with different puppies, told me the pros and cons of each breed, and answered any questions I had. There was never a time I felt pressured or rushed through my decision. They made sure they explained all of their health guarantees in detail and that I understood everything, they even went over all of the different payment options that they offer to help get me home with a puppy in the most convenient way for me. After the purchase they followed up making sure everything was going okay with my new puppy and assisting with any questions I had. Even now if I have training issues or questions I can reach out to them and they will help. I definitely recommend anyone looking for a puppy to check them out.

There was a sign on the wall in the store that said you can return the dog for any reason within 72 hours. With that being read, I filled out the paperwork for credit check and paid the deposit. When I returned to the store the next day, because my Dad didn't want that dog, I was told that if I returned the dog I would have to pay about $1200 (half the price of the dog). I literally had the puppy for less than 24 hours. I said "You didn't say that yesterday". She then told me that the info was in the paperwork that I signed. I pulled out my phone and asked them to show me. They flipped through the pages and ZOOMED IN on a paragraph.

They put it in the "fine print" of the contract and literally rush you to sign everything, so you don't read the small font. There were so many things to sign and initial. They went on to say it was not their responsibility to explain that part and it's not their fault if I did not read each section very carefully it. My father, who accompanied me back to the store that day, said we are not paying $1200 for a dog we had less than 24 hours and this is something you did not inform my daughter about. This is such important information. It should be posted and explained thoroughly, just as all contracts should be explained and gone over. The store then threatened to call to POLICE if we left the puppy there. We are still currently battling with them. This place is a COMPLETE SCAM with no protection for the customer. Really just a terrible way to bait and switch people looking for a puppy. Very sorry I ever walked through the door.

She said we would be paying 250$ a month to pay off her price tag of $3800. 500 of which we were paying upfront. She said she’d include a free bag of the food and yet in the receipt she charged us for it. She chose to verbalize the contract because they were closing and she didn’t want us to come the next morning instead. The next morning we went through our paper copy of the contract (which we didn’t receive until after signing electronically and paying, even though the contract states it shouldn’t be signed until after receiving a paper copy). We were shocked to see the puppy isn't finance. IT'S LEASED! And we were paying 250 a month like she said but not for 30 months which she left out. Which means we would be paying over 50% in interest and but out over 7k for a puppy.

We called the store which directed us to our lender who let us know the only option would be to return our puppy and still be on the hook for 2500$ even though it had been less than 24 hours. With 500 down we’d be out 2k for a dog we had for less than 16 hours. We tried to hold out and pay but it truly was ridiculous. We called he lender to ask for options and explained what happened in the store. After so much back and forth about having no options the lender “My Pet Funding” referred us back to the store to ask them to undo the contract and take back the puppy. The store told us they would talk to the lender and contact us back.

Heather contacted us back with NO OPTIONS. She referred us back to the lender and said something could have been done if we had called earlier. We called the morning after and was referred back to our lender. NOW THIS WOMAN WAS CLAIMING SOMETHING COULD HAVE BEEN DONE. She was lying. The same way the associate verbalized our contract and lied to rush a sale at closing. Leasing pets is one thing. Lying to consumers about the fact that it’s a lease and pushing for signatures is disgusting. I’m disgusted with Heather's level of customer service. I'm disgusted with the sales associate that took advantage of us for trying to leave with our 3 tired children and opting to verbalize and lie about the terms of a contract to make a sale. And I’m disgusted with Breeders Club of America and My Pet Funding for choosing to do nothing.