Healthy Paws, a Chubb Company Reviews

I can’t say enough good things about Healthy Paws! As the proud parent of a lovable Saint Bernard and a sweet King Charles Spaniel, having reliable pet insurance is a must—and Healthy Paws has exceeded all my expectations. From day one, the enrollment process was incredibly easy, and everything was clearly explained. Their coverage is straightforward and generous, which has given me so much peace of mind. My Saint Bernard needed surgery followed by her first seizures (common with larger breeds), and Healthy Paws was right there—fast, compassionate, and supportive. The claims process was simple and quick; I had my reimbursement within a few days, and it covered exactly what they promised. No hidden surprises from their coverage explanation and deductible amounts. They even sent a personal note checking in on how she was doing—such a kind touch that shows how much they truly care.

I wanted to share a wonderful experience I had with Healthy Paws Pet Insurance recently. My pet, Toto, had a health scare, and I was relieved to have Healthy Paws by our side. Their support and coverage were outstanding, allowing Toto to receive the best medical care available. From the moment I contacted them, I was impressed with the swift response and genuine concern for Toto's well-being. The claims process was straightforward and hassle-free, with clear communication every step of the way. Their dedication to providing excellent service truly shone through.

To Whom It May Concern, I brought home a sweet Havanese puppy named Peanut from a local breeder who had been breeding for over 30 years. We instantly fell in love with him. Although, I was initially unsure about getting pet insurance, I ultimately decided to move forward with Healthy Paws Pet Insurance and I’m so glad I did!

I have had Healthy Paws Insurance for almost 15 years on 3 dogs. Prior to that I had two different dog insurance companies that I insured my animals with, but something was missing so I decided to research which pet insurance companies are the best overall and everything pointed to Healthy Paws. I am grateful that I found this company to give me peace of mind if something ever happens to one of our precious family members. In 2015 I was told I needed to see a cancer specialist for my German Shepherd Bruno because it was diagnosed with Vessel Cancer. After seeing the specialist, I was told that the costs to try cure the cancer would be over $11K. I knew I had Healthy Paws on my side, and I did! My dog made it through all the Chemo appointments (10) and survived another 6.5 years with us. My entire cost for the treatments was about $2K. I thought for sure the insurance company would cancel Bruno, but they never did.

Our almost 8 1/2 year old Labrador retriever, Jeff **, has been insured with Healthy Paws pet insurance since 2021. I just want to share our wonderful experience with our first claim with them during one of Jeff’s most challenging health events he has ever had to go through. He had a GI bleed of undetermined etiology on March 15th, 2023 and spent 6 days at Blue Pearl Animal Hospital in Southfield, Michigan and was in critical care for the first four nights, unable to eat or drink anything on his own. He completely relied on the hospital staff for his care and ultimate survival. He has since recovered 100% and we couldn't be happier. Our boy is family and we love him very much.

We have had a good experience to date with Healthy Paws. The policy has covered what the policy documents state will be covered based on our submitted claims for our dog who needed TPLO surgery. Each claim has been processed within a reasonable time period with outcomes as expected based on policy documents. We'll be glad to renew our policy when up for renewal as our dogs are members of our family and we like the peace of mind of having a good insurance policy for them.

Brigham my 10-year-old Black Lab had her second TTA surgery. I submitted my paperwork using the Healthy Paws app and within days, had a payment. They make it so easy and are very fair with all of their policies. I can't imagine not having pet Insurance. Peace of mind is invaluable. Thank you again.

Price continues to go up and now received a notice that it’s going up again, this time from $71 to $162! Customer service is almost non-existent. They reject claims with no explanation and are impossible to reach. I needed to get confirmation about whether they would or would not cover a procedure. Refused to confirm if it would be covered, they said I would have to get the procedure done and then submit it to see if it would be approved. I tried for months to get help as I could not afford the procedure on my own and not one person would help. They are horrible.

I've read many negative reviews for Healthy Paws. I have come to the conclusion that you may be far better off contributing to your own "Pet savings account" in the financial markets. We currently hold two Healthy Paws policies. They are usually great out of the gate and then yearly price you out of any reasonable affordability due to "rising vet rates and any other excuse they can. I take responsibility for my pets by maintaining individual accounts since they were both puppies and yes we are still with Healthy Paws for the time being but the handwriting is on the wall. This is their business model and I think it should be regulated....My 2 cents.

Our dog has been with Healthy Paws insurance since 2019 and we are thrilled with their service. We used them first in California and now in Georgia. The customer service is fantastic and they process claims very quickly. Our dog recently needed a knee surgery and they have been amazing throughout the whole process. Highly recommend!