Healthy Paws, a Chubb Company Reviews

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About Healthy Paws, a Chubb Company

Healthy Paws Pet Insurance offers one type of plan, which keeps the application process simple for customers who need standard coverage. Customers can submit claims online or using the company's mobile app, and it responds to 99 percent of claims within two days.

Pros
  • Fast processing
  • No caps on payouts
  • Mobile app
  • Easy-to-understand plan
Cons
  • 15-day waiting period
  • Only one plan

Featured Reviews

Reno, NV
Verified purchase
My chihuahua terrier completely tore his ACL and the surgery was complicated and costly. ... Luckily, Lucas had been serviced by Healthy Paws and ... I ended up paying only $500 f...

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Andover, MA
Verified purchase
When our dog unfortunately had back surgery to fix a herniated disc, [the claim] was handled smoothly and quickly. Thanks to Healthy Paws, we were compensated within a fair time f...

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How does Healthy Paws Pet Insurance work?

Healthy Paws Pet Insurance helps customers cover the cost of unexpected medical expenses for their pets for a monthly price starting at around $15 for cats and $20 for dogs. Customers can go to the company's website or use its pet insurance app to apply for coverage and submit claims. The company processes 99% of claims within two days. Once approved, your pet's coverage starts after a 15-day waiting period.

Healthy Paws Pet Insurance plans

Healthy Paws Pet Insurance offers one straightforward plan that covers up to 90% of the bill for accidents, illnesses and emergency care. Healthy Paws doesn't put a cap on lifetime, annual or per-incident claim payouts. The plan doesn't cover preexisting conditions, but this is typical of most pet insurance carriers.

For cat and dog plans, Healthy Paws covers* the following:

  • Illnesses
  • Accidents
  • Hereditary conditions
  • Congenital conditions
  • Chronic conditions
  • Cancer
  • Diagnostic treatment
  • X-rays, blood tests, ultrasounds
  • Surgery
  • Hospitalization
  • Prescription medications
  • Emergency care
  • Specialty care
  • Alternative treatment

*Not applicable for preexisting conditions.

Healthy Paws Pet Insurance cost

The Healthy Paws Pet Insurance cost for monthly premiums starts at $15 for cats and $20 for dogs, but the average monthly premium is around $30. Healthy Paws reimburses up to 90% of your bill and provides three deductible options: $100, $250 or $500. The main factors that determine your pet insurance rates are where you live, your plan's deductible, the type of animal you're insuring and its age and breed.

Before your pet receives coverage, it must be examined to determine your overall cost and to screen for preexisting conditions.

Healthy Paws FAQ

Does Healthy Paws cover medications?

Yes, Healthy Paws Pet Insurance covers the cost of prescription medications. It does not cover the cost of medications for behavioral modifications.

How do I make a claim with Healthy Paws Pet Insurance?

Customers can submit their Healthy Paws Pet Insurance claim form via email, fax or mail. They can also upload their paid invoice online or fill out the claim form on their smartphones by using the company's mobile app.

Does Healthy Paws cover allergies?

Healthy Paws Pet Insurance helps cover the cost of allergies if the symptoms were not present during enrollment.

Does Healthy Paws cover blood work?

Yes, Healthy Paws Pet Insurance covers blood tests when prescribed by a veterinarian.

Is Healthy Paws Pet Insurance good?

Healthy Paws Pet Insurance is an excellent option for people who want a simple, no-hassle pet insurance policy. The company has a fast and simple claims process, and its plan leaves little room for confusion when it comes to coverage and how to file a claim. The lack of options may deter some customers, but Healthy Paws' single plan is a fine option for most pet owners.

Healthy Paws, a Chubb Company Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Claims HandlingStaff

    Reviewed April 10, 2025

    To Whom It May Concern, I brought home a sweet Havanese puppy named Peanut from a local breeder who had been breeding for over 30 years. We instantly fell in love with him. Although, I was initially unsure about getting pet insurance, I ultimately decided to move forward with Healthy Paws Pet Insurance and I’m so glad I did!

    A year later, Peanut began having seizures and was diagnosed with epilepsy. I reached out to the breeder, who assured me that in all her years of breeding, she had never encountered a dog with this condition, Peanut was her first. As time went on, Peanut was also diagnosed with liver disease, then heart disease, and most recently, bowel disease.

    I honestly don’t know what I would have done without Healthy Paws Pet Insurance. To date, Peanut's has had over 220 claims. Without insurance, I can’t imagine how I would have managed the financial burden. Not only does Healthy Paws consistently and efficiently cover claims, but they also take the time to check in on Peanut. They treat him like family, and that level of care means the world to me. I wholeheartedly recommend Healthy Paws to anyone with a pet. Their support has allowed me to focus on loving and caring for Peanut, rather than worrying about overwhelming vet bills. I am beyond grateful for their compassion, reliability, and continued support.

    Sincerely,

    Donna & Peanut

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      Claims HandlingStaff

      Reviewed Jan. 15, 2025

      I have had Healthy Paws Insurance for almost 15 years on 3 dogs. Prior to that I had two different dog insurance companies that I insured my animals with, but something was missing so I decided to research which pet insurance companies are the best overall and everything pointed to Healthy Paws. I am grateful that I found this company to give me peace of mind if something ever happens to one of our precious family members. In 2015 I was told I needed to see a cancer specialist for my German Shepherd Bruno because it was diagnosed with Vessel Cancer. After seeing the specialist, I was told that the costs to try cure the cancer would be over $11K. I knew I had Healthy Paws on my side, and I did! My dog made it through all the Chemo appointments (10) and survived another 6.5 years with us. My entire cost for the treatments was about $2K. I thought for sure the insurance company would cancel Bruno, but they never did.

      When I called Healthy Paws to let them know that we had to put Bruno down at home they sent a wonderful card, and the agent suggested I submit for a possible reimbursement to have the doctor come to the home which cost about $550. To my surprise Healthy Paws reimbursed me a portion of the cost. Recently after this past Christmas we noticed our dog Pandora (Terrier mix) neck started to swell and it was getting bigger, so we rushed her to our vet who stated this was out of their league and suggested we go to an emergency clinic upon arrival she was admitted, and surgery performed to remove the welt and submit for a biopsy. The results were inconclusive with 4 doctors calling it a mystery.

      After surgery she developed a heart murmur and pneumonia. We had to go back multiple times, and the costs were adding up to around $9K. I submitted the claims, and they were reviewed and reimbursed within 2-3 days. We have a month to go on medication for Pandora and hope that she heals from whatever these welts are that are popping up on her body. If not, it is onto a CT scan which can cost a lot of money. I don't have to worry because I have Healthy Paws in my corner and supporting my animals 100%. If you are considering pet insurance you will not be disappointed joining the Healthy Paws Family!!!

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      Customer ServiceClaims HandlingStaff

      Reviewed Dec. 10, 2024

      We've been using Healthy Paws since we had our elderly cat and had to visit the vet often in her really late years and that adds up really quick. Then we started to have difficult discussions with our vet about treatments, procedures, and costs. After she passed away we got a couple of kittens a few months later and decided that we should have insurance for them so we don't run into the same financial issues or difficult decisions down the road. Our vet at the time also recommended it, and noted that usually if you get insurance for them when they're young you'll have a good rate, and she also recommended Healthy Paws.

      It was some of the best advice we ever got. Healthy Paws has been personable, thorough, friendly and I can call and talk to a real person when I have a question, not chatbots. One of our cats got cancer recently and is now going through surgery and treatments and we are so VERY thankful we made that decision years ago. They even checked in unexpectedly after seeing the claim and that she was sick - that was incredible and I even told them it made me feel like we chose the right company.

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      Verified purchase

      Reviewed Nov. 13, 2024

      We have had Healthy Paws from before our dog was one and she is now over 10 years old. During a regular check-up her blood work came back irregular which led to the need for an ultrasound. Three masses were found one being in her small intestine causing it to invert into itself which would need surgery. She was anemic and they were worried it was cancer.

      The issue was, while one mass in the small intestine could be removed, the other two may be unremovable and the surgery would only possibly prolong her life so much. The cost of the surgery would be between $8k-$12k. That is no small amount. Up to $12k to maybe only get a few extra months. We were ready to take on the expense but many people would not be able to. Thankfully we had insurance. We went forward with the surgery and not only were all three masses benign but her small intestine fixed her anemia. The total cost ended up be $9k and we were only responsible for 20%. Thanks to Healthy Paws we were able to make the decision so much more easily.

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      Verified purchase
      Claims HandlingStaff

      Reviewed Sept. 5, 2024

      Our almost 8 1/2 year old Labrador retriever, Jeff **, has been insured with Healthy Paws pet insurance since 2021. I just want to share our wonderful experience with our first claim with them during one of Jeff’s most challenging health events he has ever had to go through. He had a GI bleed of undetermined etiology on March 15th, 2023 and spent 6 days at Blue Pearl Animal Hospital in Southfield, Michigan and was in critical care for the first four nights, unable to eat or drink anything on his own. He completely relied on the hospital staff for his care and ultimate survival. He has since recovered 100% and we couldn't be happier. Our boy is family and we love him very much.

      Healthy Paws paid 80% of every bill we submitted. You can imagine how much his care and medication costs were for those 6 days and subsequent follow-up care to this day. We are thankful for them being there for us during this difficult time and would highly recommend them! In addition to the financial support they have given, they also check in periodically on our boy just to see how he is doing and to send him big virtual hugs! Healthy Paws IS family and we will forever sing their praises!

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      Verified purchase
      Claims Handling

      Reviewed April 14, 2025

      My pup recently had TPLO surgery. Not only did Healthy Paws process the claim very quickly, but they also reached out to check on her health! It was so easy to navigate the claims process and the added personal touch was icing on the cake. I am so grateful for this insurance coverage.

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      Verified purchase
      Customer ServiceStaff

      Reviewed April 13, 2025

      The website and application are very easy to use. There is good coverage of unexpected expenses. They seem to truly care about the well being of my pet. There are also quick to respond to submissions or questions and very easy to communicate with. Overall positive things to say about the pet insurance. They reached out after a surgery and expressed concern. Didn't need, but nice that they did.

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      Reviewed April 9, 2025

      Healthy Paws Policy Information:

      • Protected Since: 06/08/2011
      • Current Monthly Premium: $431.58

      • New Monthly Premium Starting in 63 Days: $1,207.12

      Do I need to say more? A warning to either the newbies or with younger pets. Forced to cancel after 14 years.

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      Verified purchase

      Reviewed April 9, 2025

      We are so grateful for the coverage that Healthy Paws has provided for our amazing dog, Wally. We didn't know what was wrong with him but he was limping and stiff and lethargic, and it was getting worse. It turns out the vet had to do lots of (expensive) testing but they found out that he had TWO tick-borne illnesses! We would never have known if we hadn't been able to get the blood tests. Healthy Paws helped cover the costs, the process is so easy via the app, and Wally is already feeling tons better and on the road to recover and returning to his sweet silly self. Thank you, Healthy Paws! I would highly recommend.

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      Verified purchase
      Claims Handling

      Reviewed April 2, 2025

      I highly recommend HealthyPaws for anyone looking for excellent coverage and service! We have filed multiple claims and every time we submitted, we received a prompt response detailing next steps and timing for the claim filed. In addition, Healthy Paws provided comprehensive feedback detailing each claim and we received payment within a week of filing. We are very pleased and would highly recommend choosing Healthy Paws.

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      Healthy Paws, a Chubb Company Company Information

      Company Name:
      Healthy Paws Pet Insurance & Foundation
      Year Founded:
      2009
      Address:
      PO Box 50034
      City:
      Bellevue
      State/Province:
      WA
      Postal Code:
      98015
      Country:
      United States
      Website:
      www.healthypawspetinsurance.com