Embrace Pet Insurance

Not only has Embrace lived up to all my expectations, but more importantly- they care! After 30+ years in having animals, I finally decided it was time to get pet insurance. I purchased both well care as well as sick/injury. 5-1/2 months later, our 12 year old dog got very sick and was hospitalized in the ICU for 5 days. Embrace covered everything they were supposed to from the hospitalization as well as her follow up care. Unfortunately, our sweet girl died a month later.

I couldn’t be happier with my pet insurance plan with Embrace... My dog was recently diagnosed with a terminal illness, which was heart-wrenching news to receive, and Embrace has provided both peace and comfort at a time we needed it the most. It is PRICELESS to feel comfort in knowing I can provide the best and necessary care for my pet at the end of her days with the help of Embrace. I can’t begin to express my gratitude, and believe me when I say I have already raved about this company to anyone who will listen. It is so, so important to have insurance for your pet, especially in times like these. It’s worth every penny I pay. Thank you, Embrace Team, for always being patient with me over phone or email, and taking time to speak with me about my claims or concerns. I will appreciate you forevermore.

My 4 year old mastiff was diagnosed with cancer last week. We are facing surgery and chemotherapy. We have had Embrace since he was a baby. So far Embrace has been fabulous! All claims processed and money back within 3 days. Thank you so much for making this process so easy. We have so much to worry about and I am so grateful that money is not one of them and we can focus on taking care of our boy.

I purchased pet insurance for my 8 years old large dog since January 07, 2022. The waiting period for illness cover is 2 weeks, equals to January 21, 2022. 01/19/2022, my dog got a mass under his right front paws and it was hurting him badly. I brought him to the Veterans for surgery, that day cost $714. Because of it was within the waiting period, so this cost was not covered. 2/23/2022 and 3/9/2022, I brought my dog to checking up, the veterans did digital radiographs, exams and medicine, discovered my dog had heart failure, these 2 bills were $347 and $357, and they were applied to policy deductible of $750, so I didn’t receive any reimbursement either. Start the claim of 3/29/2022 of $70, after applied to the remain deductible, I received a check of $10. Since the deductible was fully applied, all the claims after 3/29/2022 are reimbursement 90% to me.

It's refreshing not to have to wait for customer service to answer a call. The customer service rep was gracious, understanding & had the change I needed to make completed immediately. I'm very satisfied with the service I received during this call! However, overall their policy is complex for an older pet. My complaint with Embrace is understanding and/or remembering what's required when you make a claim & how long they take to process a claim. (Yes, you can read the lengthy policy but you'd have to do that every time.)

Having insured my dogs with Embrace has been one of the best decisions I have made in my life, they have perfectly covered each of my pets' medical events, especially my dog ​​Leo because he turned out to be an epileptic dog, they have been there attending to each of the emergencies. Embrace has been a blessing and a peace giver in the midst of all that having an epileptic dog entails.

Hallie was amazing. She was very kind, helpful, and knowledgeable. She answered every question I had and even helped with light tech support. I ended our call with so much peace of mind. I know how to file a claim when the time comes.

My dog has a couple of checkups and all done for some things that were not right with him. The staff were very helpful with getting things pre-approved and letting me know what to do. It has been a helpful insurance so far.

So I had my 1st claim for my dog. I will say I didn’t like hearing it could take up to 30 days because they pulled all of his records from the vet. I did appreciate being kept in on what steps they were on with the process. It was taking the vet I go to a minute to provide them with what they needed so I was able to see that & call myself & tell them to provide the information requested. Things moved quicker after that & it was approved. The second claim for the same illness was approved fast because they had all the info. So overall I was satisfied & was out of pocket only for about 3 weeks.

This loss was especially difficult given the age of our dog and the quick decline leading to our need to euthanize her. She was only 7 years old and we had her with us exactly 2 years to the day when we had to say goodbye. The claims representatives were very compassionate and helpful in explaining how to file my claim and what coverages we had. Once we submitted the necessary invoices, the claim was reviewed and we received the payments for this claim. In addition we received a lovely tribute sympathy card from the claims rep who we worked with. I will definitely return as a customer once we have adopted another Golden Retriever.