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I adopted a Chihuahua from a local shelter on Friday, April 6. On Tuesday evening, she started vomiting so we took her into Banfield on Wednesday afternoon, the earliest we could get an appointment. She developed diarrhea while there and we had an abdominal X-ray, fecal test and other tests performed. I was told that she had a sensitive stomach from changing food since leaving the shelter and was given medication for nausea and diarrhea. She was supposedly well hydrated.
On Thursday morning, she wasn't eating and after calling Banfield, I was told to water down canned food and continue giving her the medication. That evening, she became very lethargic and I took her to an emergency pet hospital. She tested very high for Parvo, and after going into cardiac arrest, had to be put to sleep. I am very upset that this was not caught at Banfield the day before as I might have been able to save her.
After doing research, she was showing all of the signs, but she was not tested. I contacted the clinic director and was just told that it's not usually tested for, even if symptoms are showing. Within 30 hours, I spent over $700, including $250 at Banfield, and lost my pet because it wasn't caught in time. I am sad and disappointed in Banfield.
My Basset Hound, Gracie, had the wellness program. I stopped the program because it was a waste of money. Gracie, who is healthy, was over vaccinated. Money was everything to these people. The wellness program was tied to a credit card which expired (after three years). Only one payment was missed, but instead of just telling me, the missed payment was reported to the credit bureau. I never in my entire life missed a payment or neglected to pay a bill. My credit is now destroyed for a $37 charge I did not know about. Stay away from this awful place and these awful people.
Banfield Hospital advertises walk-ins are welcome, but that does not hold true. I went there today with my two dogs - one is a puppy and the other one is an older dog. They refused to take us although there was no one in their waiting room. They said we need an appointment. I left and I will never go back to Banfield. This was not the first time they did this. I will never go back again with my 4 animals.
Banfield Pet, 82nd Ave, Portland, OR - Don't go here! Doctor was okay but very assembly line/corporate environment. I'm feeling they care more about money than pets. I took my 16-year old cat. I left my cat there and when I picked her up, I paid half because I was bringing her in next day and wanted to pay balance in full at that time. They were also charging another $30 for recheck! When I got home, there was voicemail, "Just wondering how your cat is and by the way, you owe $100 and if you don't call back and pay tonight, we will send you to collections." Mind you, they already agreed I would pay balance in full the next day when they would charge another $30 for recheck. Rude and money hungry. I cancelled appointment, paid $100 and took my baby to a better be Fremont Vet. I may pay a tad more but service and compassion are well worth it. Also, they would work out a payment plan for me.
I took both my animals in for a couple shots and full exams at the Banfield Pet Hospital in the SE 192nd Petsmart location in Vancouver, Washington. The nurses took the temperature and the vet doctor was to come in and do the exam. For my first dog, the vet quickly touched down his body and quickly glanced at his teeth and he was done. I had asked her to take a look at this huge growth that had formed on his neck to see if there was any concern. The vet didn't even touch my dog; otherwise, the vet would have found it herself. She said for $100, she could take a sample. Then for my second dog, the vet took a glance and spent the appointment laughing at how heavy my dog is since she was heavy and have gained a few pounds since getting spayed.
I had to ask the vet to even check her teeth and that was it, nothing. Then the vet gave us a prescription for special food and slapped me with two $80 exam charges aside from the shots that the nurse gave. This is ridiculous. Why am I paying $40 to have vet do pretty much nothing and to only criticize my animal and no exam? I was under the impression a full exam was checking all areas of the animal including glands, checking teeth and ears and doing a rectal exam. I will not be taking my animals back to such an unthorough vet.
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I went in with my dog and waited for over an hour. He was supposed to be seen by the vet for his wellness visit. They were supposed to take his blood and do other tests for his checkup. The nurse saw him, took his temperature, etc. She tried to take his blood, and she was not able to do so. I waited in the office for over an hour and the vet never saw my dog Snuggles. I am a mom of 4 and had to go pick up my son from soccer practice. I was waiting a long time, and I let them know I had to leave. No one seemed to care or even try to accommodate. I let them know and I packed up my dog and left.
They charged my account for tests, and for a vet visit. The vet never saw my dog, only the girl (nurse). I was very upset and said that I had to leave. At that point, I was going to cancel my plan but I didn't. Then about 2 weeks ago, I called to request for an appointment for my dog again because he had an ear infection. They told me that they couldn't see him until mid-March. It was about Feb. 18th. I told them to cancel my plan (that I pay monthly through my credit card). I called corporate offices, and they promised me that they would cancel my plan and have a case manager call me within 48 hours. That was on Feb 19th.
To this day, I have heard nothing! Today is March 6th and they conveniently charged my account again! I am furious. I am now on hold with them again, trying to resolve but they just keep talking in circles and putting me on hold and saying that they will get back to me. They keep saying I have a balance from the visit that never happened! So that I should just keep on paying until my account expires in June. This is a crime. They are billing for services never rendered. My dog was never seen by a vet. I had to leave due to waiting so long and the clincher is that they billed us for a blood test that they said they couldn't do because my dog was uncooperative! I am a professional woman and if I charged for services not rendered, it would be considered a crime! I have tried to handle this on my own but have not had much success.
I recently took my 2 Chihuahuas to the Clackamas Banfield Pet Hospital in Portland, Oregon for simple yearly shots and checkup, keeping in mind my dogs were both 100% healthy. We were greeted by a very friendly staff and vet. We were talked into buying a wellness plan for both our dogs as it would save us money over time. These plans and our visit cost over $1000. Shortly afterwards, my 2 dogs became ill. We took the sicker of the 2 back and they said his anal glands were full of chunky stuff, not normal. They cleaned them out, gave him a shot and sent us home at $106. The other dog seemed to be coming down with a cold or kennel cough.
Two days later, we were back with the 1st dog again. He wouldn't eat, was extremely in pain to his abdomen and they told us he might have pancreatitis and needed to keep him overnight. We reluctantly left him there. I was called later that night and his tests for pancreatitis came back negative. However, they were going to treat him as if he had it anyways. I brought him home the next evening, after paying another vet bill of over $523, not a good wellness plan so far, and he proceeded to hide under our table and growl at me.
I took both dogs to another vet who strongly suggested that they were given shots with dirty needles and the first was mistreated. The vet gave them antibiotics and now both dogs are doing well again. I requested a refund of the wellness plans, totaling $855.86 to be told that they wouldn't refund any on one dog's plan as he used it up with discounts and the other dog they would refund only $108.67. I have filed a complaint with the local BBB. However, it doesn't seem to be helping. I am not sure at this point what can be done to recover the loss of money and trauma my dogs have been put through.
I took my 8 month old puppy Boomer to the Loveland, Colo Banfield vet in Pet Smart to have him neutered, microchipped, and a piece of his tail amputated that was broken. They sent him home with Tramadol, Clavamox, and Carprofen. The vet’s paper of side effects all said mild, like giving your dog an Advil. My puppy took 2 breaths and died. Carprofen causes seizures, paralysis, etc. We paid $950 for the vet to kill our puppy. You need to list all the side effects of the medication, not just the nice ones. "Barks," be aware of known side affects of Rimadal. I asked if we could get a refund of our $950 and the vet was very pleased at how the surgery went. My puppy is dead. Dead. Dead. Then the vet said he had to have some kind of a problem. Well, that is why we took him to the vet. Unreal. My other puppy is still looking for him. My grandkids are heartbroken and we are, too.
This Banfield Hospital (Banfield Pet Clinic in Aurora, OH) billed us for services that were supposed to be covered under our Optimum Wellness Plan, leaving us with a $300 bill that should have been under $100. The procedure was a small tooth extraction performed in tandem with a routing tooth cleaning. After giving us an estimate of $30 - $60 for the extraction, and after we agreed on the optimum x-rays to check our dog's overall dental health, Banfield Aurora tried to tell us that the anesthesia wasn't covered and we owed an additional $40 for additional x-rays.
We've had good and bad experiences with Banfield since enrolling our dog in the Optimum Wellness Plan, but this one has been the worst. We've tied to resolve this issue with the billing team at this hospital, but they were unwavering. We've collected estimates from over 10 other Banfield Hospitals in the state, all who say we should not be charged extra for these services, as they were covered in our plan. Adding insult to injury, this Banfield administered vaccination boosters which I strongly stated that I did not want to give our dog on the day of surgery. They ignored my directive, gave her two vaccinations, and then attempted to charge us for them (they were included in our plan anyway). They have no good explanation for this, and are unwavering on the charges that they over-billed.
I brought my poor cat there because she was not acting like herself. Come to find out my cat had a blockage of some kind and they wanted to charge me over $1,000. I told the manager named Erin that I could only afford to make payments, but she didn’t care. She suggested I surrender my baby. I was then sent to some smelly place she told me would help my kitty, and they didn’t even have the right equipment and were going out of business. I called around, and while explaining the problem in hysterics, I was told to bring my cat right in to a local vet. They fixed her up and I had her back in three days. Then, I found out that the place that helped me is being run by a former employee of Banfield in Braintree.
The reception staff at Banfield is rude. The girl checking me in was named Betsy, I think, because lord knows we don’t need to know who checked us in and they don’t wear name tags and all she could do was go on and on with the other girls how she was gonna go out with her friends. And the manager Erin, well, don’t get me started on her. I have no complaints about the vet tech (who took care of my kitty) or Dr. Liz; they were both very professional. You would think that the front desk staff would be more attentive, but I sat as a walk-in for over three hours and I was the first to arrive with no one else, not even appointments, showing up.
I was slid the walk-in sheet when I told them I had an emergency and no appointment, and no one asked me what was wrong. And the manager was standing there talking to her daughter. How do I know? Because the girl called her mom. They both looked at me several times but didn’t even come over to me as I was crying and petting my cat in her carrier. I was there from 9am-2pm all to be told they couldn’t help me because I couldn’t shell out that kind of money. This is the worst place ever. If I didn’t have an appointment for a free visit, I would have been charged for a fee for nothing. Don’t go there unless you want your pet to die.
I was a member of this vet for over a year. There was always a wait - to drop your pet off, to pick your pet up, etc. I spoke to the girl at the front desk and canceled. She said no problem and I changed vets. That was fine, but they kept sending me bills. I called and stated what happened. Then, I noticed on my credit report a bad debt of $54.00. Beware. It's easy to sign up but it's hard to cancel.
I took my puppy in, first time on January 2013, for regular exam, plus she was losing her fur. She got her shots and I got their wellness plan. Their vet said to change her diet to Iams. I did; still she was losing her fur. Well, another location did skin a scrape test. She has Demodex mites. She could not be on the Ivermectin because of Trifexis; we had to wait a month. But other expenses came up and we were in the middle of a move, so we couldn't pay $76 for Ivermectin. A couple of days ago, my puppy went into heat, which was my fear. They had previously told me no she had to go to treatment first. I called my local humane society and they said they can do it so why can't Banfield? The reason I want her spayed first is because there is no length of time for her to stop the treatment. I am afraid she will go into heat again come her birthday in August. I can't do it again; she's twice as sensitive. Oh yea. Her last booster shots were rescheduled for March 9 because her regular vet wasn't going to be there today.
They called me now; this is the second time. They are rude. The lady said if I don't do it tomorrow, I have to pay out-of-pocket. It’s real smart to give her shots while in heat. Normally, it takes 3 people to hold her because she screams and squirms severely. Now, when in heat, she's more sensitive, not to mention the un-neutered male dogs in Petsmart walking around. My dog hasn't even been out while in heat. She does her business in her potty patch. I do not want chances of an unwanted pregnancy. I don't want to put her through it. They know she's in heat because I spoke to the same lady yesterday.
God forbid, I tried to explain things; she talked over me with a rude tone. I'm not gonna argue over the phone but let's see how quick she gets rude with me in person. Chances are little between medicines because every time I go, they wanna give her some type of medicine. I've spent $400 out-of-pocket. She supposedly had ear infection last time I went. Now, I didn't get antibiotics for it - I didn't have money. They said it looked real good but to finish it. Lol. Wow, really? All I did was clean her ears. The shampoos they gave me cost $22 bucks a piece; they are too expensive.
My Cairen Terrier. The Westminster ,CO Banfield office - My story is very similar. My dog was very ill. Banfield took X-rays, ultrasounds, enemas. There were two different doctors, three different visits, three different doctors. blood work three times. Not one of those three doctors could figure out what was wrong with my dog. The third doctor was in tears. My dog stayed overnight and they could not figure out what was wrong with her. I was told my bill was going to be over 3,000 dollars and they talked me into the Wellness plan to help with the cost. We were given antibiotics to be administered at home with an eye dropper.
Meanwhile, my dog was not getting better. The doctor who was in tears said that we could not feed our dog with the eyedropper as she might aspirate the food and drown. So, after one day with my dog at home and she was still not eating, still not defecating, we decided to feed her by eyedropper, Gerber First Stage Rice for babies. In two days, she passed the blockage (that Banfield claimed wasn't there). On Mother's Day last year, she was alive and well, back to herself again. So, she's better not to any help from Banfield.
So on this wellness plan, she gets a free teeth cleaning. We are told by the nurse this procedure is covered by the plan, that this visit will be free of charge. Of course, it was not free. They wanted some $145 for more blood work and anesthesia. I said, "Please give me my dog; we will be going home now and please take me off the wellness plan." The doctor then threatened to sue me for the procedure they had not even given or began. I told her, "Please give me my dog. We are leaving!" Then the doctor said that she picked the wrong career, mixing business and healthcare; she did not go to school to sell insurance. She will not be with this company much longer. She understands my frustration and she will stop deducting the monthly charges from my account. Of course, that didn't happen, so I am still paying for something that was of absolutely no benefit to my dog.
I have had my dog on their plan for over 2 years. All they do is send you a card saying your animal is due for an exam. They never notify you of vaccines or anything. You will pay out of pocket for anything other than a vaccine. You do get 10% off their inflated prices. Wow! I have received nothing but an attitude from every person there if I question anything. My dog was locked up for hours and they were mad because he was hyper. Duh. Corporate does not care about any issues. My husky just killed a rat, could have lepto. They tell me there are no antibiotics for this. I know different. I called a real vet; of course, there is. Of course, my dog is due for an exam in 9 days. Their 6-month card came. Yet, he is still overdue for some vaccines. How? They tell me all I get is a card for exam and they can't call or send letters for vaccines because they get in trouble. Corporate says that this is not true. This is twice that I've been behind because they can't notify me. What have I paid $1000 for?
I took the dog to Banfield pet hospital because he was coughing. They never looked in his mouth or nose even when I asked them to. The nurse listened to his heart - he walked in and he checked and said he had a heart murmur and then left and came back with an expensive bill to check him. I get $500 SS and they wanted more than that. I could not afford that and he was checked by a real vet and they said no heart or kidney problems. Also, standing and waiting to pay for some prescription that now I find out was the same as Musinex over-the-counter cough medicine ($36.00). Also, while waiting to pay, a lady did order all those tests because they said her dog had a heart murmur (did not have one). Never again will I go there.
I had adopted a 7-year-old Labrador from strangers. I had taken him to Banfield because of several lumps I had found on him. When I got there, I and my family explained that we wanted him checked with a fine-tooth comb. I wanted to really make sure he was alright. I could not afford the heartache or a vet bill if this was cancer. They kept pushing me to sign up with them and I explained several times for them to please make sure the dog is healthy. They supposedly did this great examination; they did a biopsy and said he was very healthy. His mouth was supposedly checked and everything was great. I signed him up, and we went back every other week for a month for check-ups and shots.
One night, he got very sick and I went outside with him. He started to throw up a lot of blood. I called Banfield in a panic explaining this to the girl, who then told me I could not bring him there as they had one emergency; and they could not handle him to take him to an emergency hospital or another Banfield. We rushed him to a emergency clinic who had him in the back for five minutes. They came out to tell us he had a huge mass in his mouth that burst. Tests were done and it was determined terminal; there was nothing we can do. $2,500 and a horrible heartache later, my poor Pablo had to be put to sleep.
I called Banfield and they said they were sorry; they refunded me what I had spent out of my pocket but that’s it. They felt no responsibility for being negligent in their supposed check-ups; not just one check-up but several over two months. I also told them that the emergency vet said this mass has been there and should have been seen if they did an examination. So please, don’t take your beloved pet there. I only had Pablo for three months and it broke my heart. I told them this from the beginning; what I did not want to happen. They assured me he was fine just to get another client. Shame, shame on them and their blood money.
My little Jack Chi had a growth on her gums, and I was concerned it was an abscess. I took her in to Banfield because they had after hours appointments. The vet appeared to be fresh out of high school, and told me that she had a heart murmur. He tried to talk me into the monthly package and to get an ECG before her dental surgery. None of my other vets had ever diagnosed a heart murmur. He did the exam, which seemed a little rough, and told me to schedule a dental surgery for later in the month. Prior to the appointment, my dog had good energy, a good appetite, etc. The next day, after the appointment, she wouldn't eat her breakfast, and her breathing seemed labored. She has collapsing trachea, which is common with Chihuahuas.
I called the vet to inquire about her worsened state, and he told me it must be cardiac and that I needed full ECG and cardiac work up, and actually tried to get me to sign up for their stupid plan again. He told me her breathing was purely coincidental and had nothing to do with his exam. He also told me that by having the prescription for antibiotics called into my own pharmacy was dangerous, because it was a "human pharmacy". He told me it was my fault for not getting an ECG. I called a vet tech from a different hospital who believed that he was too rough in his tracheal exam and had caused it to swell. He denied it. He told me that there were serious problems and that I had to get her in right away. They want to charge $750 for a work up. This all originated because of a small growth on her gums.
I will never take my animal there again, and I hope that they shut down this trashy, terrible clinic. She developed kennel cough from being there, does not have a heart murmur, and will be okay, thanks to a real vet.
I'm not sure they even did one thing right! So I just bought a new 8 week old puppy, and I wanted to get him checked out to make sure he is healthy (like a normal pet parent). Well, maybe not too normal because the nurse acted like I had no reason to be there unless it was to only get shots. And if I didn't get him shots, then he didn't need anything else according to her. I kept telling her he had just gotten the exact shot he needed and even had all the paperwork on it, even the labels from the bottles. And all she kept telling me is "But it's included in the plan for him to get it today." 20 minutes long is how long this conversation was about how it’s included, but I don't want my puppy to die or have lifelong problems just because "it's included".
So when she finally couldn't push me into killing my dog, then she starts saying he needs the deworming, which he just had 8 days before. I felt like that was too soon, but I'm no doctor so I kept asking her. But she never once gave me the answer, and she just kept asking me why I was here if I'm not getting anything done. I kept telling her the only one thing I didn't want was the shot he had gotten 2 days before, and I don't know why they couldn't even check him to make sure everything was and was going to be fine. I think she kept tuning that, because she kept going on about how I want nothing done to him. Then she brought up another shot she could give him (which I wasn't going to give him anyways).
Luckily I said no because when the doc finally came in (after having to wait 30 minutes after having to deal with the "plant" nurse, I call her that because that’s the only kind she could be because she knew nothing about shots in humans or animals), she said they never give that other shot to any puppy under 6 months, and he doesn't need the other shot because yes, he did get it 2 days before and it is too soon to deworm again.
I don't know if I was on some weird TV show about how much they can push you into mistreating your animals or what, but the nurse was out of this world! So really, I paid $90 for them to weigh him and check his temperature, not one other thing at all, no checking his hips or joints which should be priority with Great Danes. No one checked his teeth; I'm assuming they would normally do that. Oh wait, she did look in his ear once, but even that was something I could do and tell they were healthy. After having such a horrible conversation with the first "plant lady", I was so overwhelmed with everything, I couldn't even think about what they actually needed to do (you would think they would know what to do themselves, but not this place). The computer is their god, if it says do it, they will. If it doesn't specifically say that, they won’t even attempt to do it.
Where did they hire these people? How do I know more and I've never been in any medical field? They didn't even do a fecal test (which is not a shot) just because I wanted no shots, just because I didn't want to kill my puppy. The one thing bad about the doctor, besides having the worst background check on people’s actual experience and letting things get so out of hand that the dog doesn't even get checked is she knows nothing about what different breeds require. They should at least have a little knowledge about different breeds of dogs instead of just putting all dogs in one category.
Great Dane puppies cannot have puppy food, even large breed puppy food. The amount of fat and protein will cause them to grow too fast for their bones and then they have even more lifelong problems (along with the too many shots killers are trying to put in their bodies). When I told her the facts about the proteins and fats, she looked at me shocked "but he needs fats and proteins." Well duh, but not too much. She needs to do her research and the nurse needs to get fired for being an animal hater and trying to kill them.
Do not go! They are just for looks and for people that don't truly care about their animals, or assume that the vets went to actual school and should know more than the general public. If you do have to take your animal there, make sure you know what is healthy for your family member and don't just let them push you over and cause you years of pain or years of medical treatment to fix what they have done.
Banfield in Spanish Fort, Alabama charged obscene amount for a prescription for my dog. Target and Walgreens charge $14.95 for Furosemide, and Banfield charged me $49.00 for the same medication! As a senior citizen, I know many seniors who only have their pets and forgo food and medication to keep the companions alive. I was appalled at the horror stories online about this corporation, so I've taken it to Twitter, Facebook, newspapers, and TV stations to alert them of this fraud/abuse perpetrated by Banfield Pet Hospital of horrors! So many cats/dogs are euthanized because people can't afford an ill pet. It's obscene that Banfield makes a large portion of this happen! Banfield made $187 billion last year and John F. Mars of Mars Candy Corporation has a personal wealth of $13.8 billion stated by Forbes. All of these billions at the expense of pets and their owners!
I definitely would not recommend Banfield to any of my friends who own pets. The veterinarians are rude & show no signs of caring for your pet at all. They are not open to hearing your questions & are very short in their answers. I go to a Banfield in Virginia Beach & have seen 5 vets over the past year. Every one of them is the same. They don't talk to my dog, they don't pet him, & they're not very gentle with him. Every time I leave their facility, I swear I will never return. The only reason we still go there is because my dog is on a year-long contracted wellness plan (which is a complete waste of money - don't get it). When the year is up, we will never ever return to Banfield. The veterinarians are the main reason I am so disappointed with that place. You would think that if people chose a profession with animals that they would, at the very least, be kind to your animal. This is not the case at Banfield.
We currently have a Banfield wellness plan for our four pets. We moved to Maine and Banfield does not provide services in Maine. However, they will not allow us to cancel the plan (even though two are new and two were just renewed). We have to keep paying for four wellness plans and we cannot even use their facilities. Also, one of our pets passed away the day after Christmas. We had a wellness plan for this beloved pet which we only renewed a couple of months ago so we have barely benefited from the plan. Unfortunately, Banfield will not cancel the plan so we have to continue paying for the plan for a pet that is no longer living and Banfield can no longer treat. They said they should get paid even though they do not have to provide services for our pets. To top it all off, they were supposed to take the money from our account at the end of the month and they took it out early leaving us in a financial bind.
I took my beautiful long-haired yorkie to Banfield for her annual dental cleaning, which is part of their wellness package. She has had her teeth cleaned once a year for many years (she's 7), which was recommended by a vet when I first purchased her. For some reason, Banfield staff at the Manchester, MO location decided to shave her entire leg to place the IV. This has never been necessary before and was not necessary this time either. She now has a "chicken leg" and it will take 1-2 years for the hair to grow back. This looks really great when we go do pet therapy visits. In addition, the uneducated vets refer to the plaque on her teeth (which is why they are cleaned annually) as dental disease, and they also claim she has a luxating patella (which they have no x-rays to confirm) and is lame (which she is not). She runs around like any normal dog, but at the usual top yorkie speed.
Their stupid reports advise me to see "a specialist", and they want to prescribe some sort of medication at every visit. I am horrified as to how these incorrect diagnoses will affect actual insurance if she ever does develop these problems. When I demanded the medical record be corrected, they placed inappropriate comments stating that I am not happy. They gave me coupons to come back for more "care" after the leg shaving, but that was the last straw. Needless to say, they will never touch my pet again. I do not trust them. When I contacted the Banfield home office, I was ignored - they've never responded. At this point, I'm just happy she survived (as so many others I read about did not) and I will not be renewing the wellness package. My advice: take your pets to real vets. Banfield vets do not know what they are doing. Your pet’s life and future may depend on it.
I took my dog to this hospital because their improper treatment caused my dog to develop new health issues. So I had the bill disputed with this hospital, and I called to ask if they will send me the bill, or I pay over the phone with my credit card. They said, "No." I had to go to the store to pay in person. I called at 6 pm. They close at 7 pm, so I couldn't make it on the same day. The next day, they opened at 9 am. I went at 11:30 am to pay the bill. After I paid, they asked me to wait, because they had to remove my name from the Collection list. Within 5 hrs, their business hours, and without any attempt, my name is on Collection already.
I have learned that not every Banfield is the same. The Banfield at Pelham, NY has to be the worst there is. The staff is undereducated and have no idea what they are talking about. Worst of all, the manager is nasty as heck and one of the most arrogant persons around. She is a negative asset to the hospital. This hospital, if you can call it that, gets an F rating. Try other Banfields.
I never used their services again. My 4-year-old yorkie, my beloved dog, died of cancer. Banfield keeps charging my account every month an additional monthly charge after that visit, even though I had coverage for a year. There were almost 11 months of unauthorized charges for a dead dog. I think this is called fraud in some states. This pet saved my life when I suffered a TIA 4 years ago. He was not just a companion; he cared for me and comforted me when I was crippled with pain. He never left my side and I am a young, vibrant woman who was stricken with a cancer illness but blessed by a four legged angel. Banfield clinic should be ashamed of themselves for their conduct, their lack of professionalism and they have crossed the line. They have much to learn about integrity. They do not deserve to be trusted with our pets. They do not deserve our money and they will not get my money anymore.
Yesterday afternoon, we discovered one of our cats had injured himself on his leg. As it was Saturday, our regular vet was unavailable, and I looked for one that was open past noon on a Saturday. We were going to have to use Care Credit to have him treated, and they recommended Banfield. I called, made an appointment, and told them about using the card and the open wound. They made the appointment. When we got there and into a room, the vet criticized me and what I had done to clean the wound and told me she "did not have time" to suture the wound if it needed it.
I was upset as they knew it might need stitches. Then when I reminded them that we would have to use the Care Credit, they stated that they could only take it if the visit was over $250.00. The clip and clean that they had time for would not cost that much, but they would be happy to find a way to increase the charge so we could use the card. I refused the treatment and left, taking my cat to the pet emergency. I will never go to them again and will be filing a complaint with Pet Smart due to their association with Banfield.
My husband and I purchased a mixed-breed puppy, and due to its location and convenience, we decided to take our new puppy to Banfield for his shots and a general wellness checkup. While we were there, we were persuaded to purchase their wellness plan. With the price of neuter as well as all his puppy shots and twice yearly dewormer, it seemed like a decent deal. The first appointment went well, but I can honestly say that was the only appointment that went well. One appointment we had was scheduled for 9am. And at 10:30am, after waiting for almost 2 hours, we were told that their morning vet was not coming in, so we could reschedule if we desired or we could wait for the "sub" vet to be there.
Another time, attempting to avoid the previous situation again, I scheduled our dog for a drop of appointment to get one of his booster shots. I asked if I would be able to pick him up at lunchtime (I dropped him off around 8am), and they said that would be no problem; he should be done in 2-3 hours. He was not ready at lunchtime; instead, I was not able to pick him up until near 7pm, which means he was in a kennel for 11 hours just so they could poke him one time. But the biggest issue I had was when my husband and I decided to adopt a second dog from the local shelter. We did not want to take the new dog to Banfield, but every other vet in our area was booked for days and we really wanted to have the new dog checked out and tested for illness before we brought him into our house and potentially exposed our original dog to them. The shelter dog was diagnosed with kennel cough (nearly 400 dollars later) and given some antibiotics.
The next week, our shelter dog’s condition continued to decline, so we took him back into Banfield (our mistake) again. We were told it was just the kennel cough. 3 days later, our shelter dog started seizing, so we rushed him in. He was then diagnosed with Distemper (which he had picked up at the shelter), and we had to put him to sleep because there was literally nothing they could do for him. While at the appointment with our shelter dog, our other dog was at the PetSmart Doggy Day Camp, and we asked if we could bring him over to the Banfield and have him tested for Distemper, because he had recently begun coughing and had an extremely runny nose. He was vaccinated for Distemper several times as a puppy; however, given his close proximity to the new dog, we were still concerned. He was tested, and the vet listened to his chest and said it seemed like he just had a little cold. It took them an entire week to get us the Distemper test results, and they did not even call us with them. We had to call them.
A few days after the Distemper test came back negative (we were warned Distemper tests are not an exact science and your dog may still have it, even with the test coming back negative), our dog was extremely listless; he would not eat, and he was showing signs of labored breathing. Again, we took him to Banfield, and they told us it was just kennel cough. I knew better, so I started looking for a new vet. We were able to get in with a different vet, so despite paying for our monthly plan with Banfield, we took him elsewhere.
At the new vet’s office, he was diagnosed with severe pneumonia, and the vet prescribed him several antibiotics and scheduled us an appointment for a couple days later. Had we chosen to stay with Banfield and not taken our dog elsewhere, there is no doubt in my mind that he would have died from pneumonia. He's now 13 months old - completely healthy and happy, and we have not been back to Banfield since their misdiagnosis. I would recommend you avoid them as well. The Banfield office we used was located in Houston, TX.
Banfield is supposed to be the "Affordable" vet, but the Banfield in Norwalk, CT takes advantage of people who do not know much about routine procedures and expected costs. They lie to you about the condition of your pet to get you to take more tests. They don't provide any proof of the tests they claim to have done, since they are all performed in the back, and they perform best cost procedures for their pockets.
For example, they will happily charge you for injectable antibiotics when 1) they are not necessary and 2) are costly when you have large dogs, since it is more money for them rather than have you take cheaper oral or topical antibiotics. Wouldn't you think that offering the more cost effective means of antibiotic administration would be fair? No, they only offered the most expensive type, and really pushed it claiming it was necessary when it was not at all.
Another example: I was charged for ear swabs and microscopic exams which were once again done in the back, and was only told they had ear infections. My dog did not have an ear infection. If she did, it was the type that had the symptoms of being clean, healthy smelling and not showing any signs of irritation to my dog. Why did I not notice this or say this myself? Well, I let my husband take my dogs to this vet because we could not get to our regular one. My husband knows nothing about what we usually do at the vets since I typically always take them.
The office manager and Banfield Norwalk, CT is not very nice at all, and if you complain about their charges, they simply say, "Well you signed it". They threatened to have me arrested if I did not pay it. They have no desire to keep customers happy; they are just thrilled to be able to have robbed you blind if you have not done the due diligence to ask around about expected prices and practices. I will never go here again, and I will warn everyone know to avoid this place too.
All they care about is money. I should have known that there was something odd about this place when my partner was able to call on a Thursday and get a Saturday appointment. At my last vet, it was almost impossible to get a Saturday appointment as they were a vet place that truly cared for animals and knew to be fair about costs. They had a huge following. This place is terrible and I cannot stand any practice that looks at money first. My dog who was supposed to go in for a stitch removal and a bandage re-wrap left with the bandage not being re-wrapped, her stitches not removed and instead, I got a $300 bill for injectable antibiotics and an ear swab.
I think Banfield, if they do claim to be an affordable vet, should make known all practices available, not just offer the most expensive. Their practice of only offering expensive solutions is unethical and their customer service is terrible. No one with pets should ever have to be subjected to these vets who want to exploit people who love their pets.
Banfield Tucson, AZ - Please take a minute to read this. My dog is a healthy dog. He eats the best food and I am thankful. I have been on the Banfield Wellness Plan for about 3 years. The past two visits, I took him in because he had an allergic reaction. Long story short, we immediately drove my dog straight to Banfield on Oracle and Wetmore Tucson and the doctor gave me an estimate of $400 to test my dog. Keep in mind that during that time, my poor dog's throat is closing up, his eyes are swelling up, he can't stop coughing out of his stomach, and the doctor tells me she is not sure that it is an allergic reaction. It's very embarrassing on the doctor's part (she was a female doctor). So seeing that my doctor isn't going to do ** (excuse my language), my fiancé ran to the store and bought Benadryl and gave it to my dog in the room with the doctor. Then she said, "Oh yeah, it might have allergies to something." I said, "Are you kidding me?" and we left. I was freaking out the whole time. Later, after a couple of hours, my dog thankfully was fine.
Another time (oh, this gets better) happened just the other day. I came to the same location Oracle/Wetmore to pay my bill. As soon as I got there, there was a family waiting at the counter. So I patiently went, stepped to the corner, and waited with my doggie. So then, the receptionist girl ran to the back and was gone for 30 minutes (no lie). I stood there and nicely waited. It was 6:30 pm and they close the cashier at 6:50 pm, and it was already around that time. She never said "Please wait," or anything polite. So a guy comes out, a tech I guess, and brings a sick puppy out and the puppy vomits in the tech's hands onto the floor about 3 times. They were standing on the other side of the counter from where I was. The people paid (keep in mind I am still waiting) and the guy finally says, "We'll be with you shortly."
Later, the tech orders the associates of Petsmart to clean it up. So the young boy comes out with a dirty mop and drags the throw up back into the back room of the Petsmart, as the drops are going all over the floor (possibly on my dog). So there is no way of getting around for me, other than stepping on it. My poor baby and I are still waiting to be assisted. So 40 minutes later, after the people left with their sick poor puppy, I asked the tech, "What does the puppy have?" The tech says, "Parvo. Ma'am, that is why I told you to wait right there and we'll clean it up before you can come over here." I said, "Are you kidding me?" He took my card and charged it. I am not walking with my dog to the infected area while it's still wet and not pretty much cleaned at all. Don't forget that the drops from the dirty mop were right next to my dog and me. So, I am paranoid because my dog was kind of sniffing the drops of those that were dragged by careless associates of Petsmart.
Finally, the tech came out again and sprayed something on the floor (the only thing that killed Parvo on the floor is bleach), and on that note, I don't even think he was spraying bleach (maybe some clear cleaner, I don't know). So here I am trapped in the circle of throw up dirty mop drops, trying to walk out of this nasty place. Before I left, I asked the guy if my dog was going to be sick now. He smirked and said, "Ha. He should be." So I ran to my car freaking out. This is the second day as I am watching my dog's symptoms. When I got home, I washed my dog and my shoes. Please read the signs of Parvo and please do not rely on those careless people at Banfield. They don't care about your dog or mine. They care about money and getting off early.
Today, I am going to go in and hopefully not to freak out at them and make sure I ask them if I should be worried and I am cancelling the plan. I have had enough with this company. Oh, there are more stories about these uneducated people, who are money hungry. Remember, this is supposed to be a hospital to better health of your animal (that is your child) and not to get your dog sick, which the doggies can die from. And some of you reading this wondering how come I didn't feel sorry for the puppy. I actually did and I know that family didn't care of not exposing that poor puppy to the virus. But at the same time, I was happy they were actually taking care of the problem. As we know, the city of Tucson has a lot of animal abusers and careless people. Thank you, I hope this helps people who are trying to do the best that they can for their babies. I will follow up on this and how my dog is doing. But this ridiculous place, I hope they will close down!
My pet almost died in the hands of Banfield Pet Hospital misdiagnosing my dog. He was brought to the Mohawk Commons, Niskayuna, NY facility on November 20, 2012 and November 23, 2012. Both times he was treated for an upper respiratory infection. I kept telling the Vet that his breathing wasn't quite right - it was raspy. His antibiotic was changed the second visit and I was told it was still an upper respiratory infection. During the night of November 23, 2012, my dog almost died. I immediately brought him over to the Pet hospital in Latham, NY where he was immediately treated. Finally, he was diagnosed properly. He had fluid in his lungs. I was told that the fluid doesn't build up overnight (Banfield told me on both visits that my dogs lungs were clear, but they weren't, that says plenty right there).
I have all my records to prove my dog was misdiagnosed and I will pursue this matter further. Banfield treated my dog for the wrong ailment. They were more interested in trying to sell me their contract than they were in properly diagnosing my dog. Unfortunately, I read the previous 757 complaints about that company a little too late and my dog almost paid the price with his life. Had I read those complaints, I would have never stepped foot in that facility. Please take the time to read through the complaints. You will see that in addition to pets being misdiagnosed, they are treated with the same remedy, antibiotics.
Since word of mouth is the best advertisement, I urge everyone reading this post not to patronize this facility. Money is their motive, not caring for your pet. I don't want anyone to go through what I went through. I wrote a letter of complaint to the Corporate office; however, they sent it over to the Mohawk Commons store for reply. Their reply was that they didn't do anything wrong. Of course, they would say that, what else could they say? This company certainly has displayed their lack of character. I urge everyone who has a complaint about this company to make your voice heard. Hopefully if enough people complain, they will be closed down.
Banfield Pet Hospital Company Information
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- Banfield Pet Hospital