Consumer Complaints and Reviews
I got the entire deluxe kit for ~ $140. I received everything and had no problems. The bargains are out there, and since the company is belly up, it's *your* responsibility to bet vendors. As to the content: FANTASTIC. Takes me back to when Sesame Street used to be good; before they replaced all the characters with the unintelligible Elmo. The DVDs are very focused, and the perfect length, clocking in between 26-30 minutes. I only wished the series continued, but such is the case in litigious America. Have a kiddo with early adhd? No problem. It's a DVD – use pause. :)
My sister in law gave this to my son. The books are great. My non verbal child with Autism began to read and use his words. They really helped my son. He learned to read the words and repeat the words. This is when we realized my little guy was very capable of learning and speaking. I would absolutely recommend it.
I am writing this review because I am frustrated with the negative reviews and claims that this program does not work. It does work, and I have had success with not just one child, but several. Those who claim the program does not work are robbing future children of the opportunity of being exposed to a great program. Because of this program, my daughter is an advanced reader, reading at a full grade level higher, but more importantly she has developed a love for reading. She has been recognized for her reading abilities and has been rewarded for reading more than both the 4th grade classes and 5th grade classes combined!
I also hold a B.A. in Early childhood education and have learned the importance of exposing children to language and reading early on in life; exactly what this program does. For those who claim it does not work, clearly did not follow the recommendation set forth by the creator, Dr. Titzer! There has been several people who have reaped the benefits of this program, so claiming the program does not work is incorrect information. Others did not have success for a reason, but it was not because the program did not work! You're welcome.
I ordered Yourbabycanread on May 11, 2012 and it arrived on Oct 26. When I got it they charged me for the time I didn't even have the product. I called customer service and someone picked up and said "New phone, who this". When I finally got to cancel my order it cost me almost $300. Also, my child now has iridocyclitis from staring at the screen for so long. DO NOT BUY THIS PRODUCT - IT IS A SCAM.
I bought this program years ago for my son. I started helping him at 8 months old. Monday through Friday we watched the videos, and read the word cards and mini books etc. One has to be an active and involved parent and child will succeed. He started to recognize hand motions first. Then he began to repeat words only a month into the program. He was only 9 months old at this time. By a year old he was READING every word in the program!! A few months later, at a year and a half years of age he began to hear a word a write it down on paper!!!
This past year my son started kindergarten and was placed in an advance reading program!!! He is reading first and second grade words! Consistency and patience is the key to success. I absolutely LOVE this program!! My son loves to read books and already had a head start in school!! What a wonderful system! Thanks you! I will continue to recommend this product to EVERY parent out there!!!
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I bought the extended program a few years ago. Both my sons were reading by the age of one. I was satisfied with their reading accomplishments. The program does require a lot of patience between the teacher (mom or dad) and the baby student. Today, my boys still enjoy reading books. I still have the program and will use it again when we receive our third baby.
This is a great program that requires patience and consistency. My twins were interested right away at 9 months old. They loved the songs and animals. I showed the video twice daily and interacted with them as directed. I eventually added showing the cards. My son learned several words though he has had 2 eye surgeries so his success was not the same as my daughter. Before 1 yr my daughter would make animal sounds when showed the word cards. Sometimes they are learning but you don’t know it until several months later. They are 5 now and my daughter reads at nearly a 2nd grade level and loves reading! My son knows all of his sounds, letters, & small words despite his previous 2 eye surgeries.
I submitted a complaint about the product, My Baby Can Read, months ago when I first learned about the issue. I still haven’t received any feedback from anyone concerning this matter. I understand that there were a lot of cases, but I shouldn’t have been overlooked. If I could get someone to respond and let me know the status of this case, I would greatly appreciate it. I paid a lot of money for this program to help my child, and I don't see where it has really helped her to read. Could someone contact me? Thanks in advance.
Your Baby Can Read - I bought this a long time ago for my son, tried using it with him all the time. He showed no interest in it. It is a complete waste of money especially for how expensive it is. I knew I should have never bought the damn product. It’s useless and just collects dust on my shelf!
Don't Buy Your Baby Can Read! Scam! - I purchased the extended version for over $300. The informational DVD worked, but once I tried the lesson DVDs, they wouldn't play on 2 different DVD players, or on 3 computers. I tried to get a hold of someone at the company, but only email is listed. I've sent 4 emails, 2 of which have gotten a generic responses. If I can pass on any advice to parents and grandparents, please do not purchase this product. Once you do, there is no one to speak to if you experience issues with the product. Also, there's been a formal complaint logged with the FTC on this product. Believe me, stay away!
I've been waiting for two weeks and still have not received your Baby Can Read Bundle. I have become very distressed praying that this is not a scam. I can't understand why I have to wait so long, and there is no information on how to check my order. I am very disappointed. Please contact me for resolution.
Baby Can Read is just a very expensive scam with unfriendly crew behind it. Whoever purchased already, hopefully are doing well. If not, don't be the next fool. Do not buy. Waste of money and is very stressing.
My mother-in-law purchased the "Your Baby Can Read" package for my son last year. At the time he was almost 12 months old and he showed interest in the DVDs. He especially liked the sing-along songs. We would all get excited when my son would say a word, and when he would watch it by himself, my husband and I would peek in on him while he would say the words.
I think it depends on the child and their attention span. Every child is different. What works for one child may not work for another. Make sure you are showing the video as well as reviewing the cards and books with your child and be patient with your child.
I had the same thing happen to me as the person from 10-26-10 complaining on here.
I too had started an order and was debating following through with it, but as you go through the ordering process it shows other products that they sell and offer you to add to the order (if you want).
I was curious and wanted to see the other products, but by that time, I had already decided that I was not going to complete the order, and just wait to see what my other options were for finding the products cheaper (on eBay, Amazon, et cetera). I know that they are sold at Wal-Mart too for A LOT cheaper, but it doesn't say that it includes EVERYTHING (meaning the extra cards for 5 games, and I believe 80 something other double sided cards--that comes with the basic deluxe set on their website. I am not talking about the other bonus items included on the website), and if it is actually included in the big set from Wal-Mart (in the 4-Disc set which is $89; I believe right now on Walmart.com), then they do not make it clear.
Well, before I was even finished "looking", my computer froze up; I couldn't do anything, and had to turn it off. I wasn't worried about anything or getting back on their website because I had changed my mind anyway. I knew that it stopped in the middle of the ordering process, so I never actually completed the order nor did I confirm the order either, so I should not have been charged.
Well, this was two days ago and today I went to clean out my spam folder, and noticed an email from "yourbabycanread", so I opened it. It was an order confirmation, confirming my order (that I never completed)!
I immediately tried to find somewhere on the website to cancel the order. There is nothing on the website, or the email that they sent me to do that. I just sent them an email to their customer service telling them what happened, and that I was charged anyway (basically the same thing as what I wrote on here).
After sending them the email, I Googled "how to cancel my order on yourbabycanread.com"; I found this website and all the complaints about the actual company (I was not worried about the ones about the program).
NOW, I know that this was not a mistake, and that this has happened to other people. Normally, when ordering online, if you stop/close out the page in the middle of the order (before confirming it), then it is NOT CONFIRMED and should not be processed.
That website/company is not right for doing that, and for all the other ways people have complained about them being dishonest and charging them.
I do believe the product can help your child learn to read (eventually), but they have to learn words first, and that leads to them using them in sentences, reading, etc., as long as you are involved and you put the time into being your child's teacher, and you are following the program as directed-- then you shouldn't automatically give up on it, and assume it doesn't work.
Your child WILL catch on and learn it. It just may take them a little longer than some others! We go to school and have teachers for a reason. Children aren't just given all the information in school, and expected to figure it out on their own without a teacher "teaching" them. So, have a little more faith, and continue to help your child with this important part of life--which is reading!
It is just a shame that the people running the website are the way they are!
I ordered Your Baby Can Read in April 2011. I saw absolutely no improvement from my daughter after two months. Nothing at all.
I called to complain and proceeded to tell the representative that I felt I was scammed. He told me the 30-day money back guarantee had expired and there was nothing they would do. No refund nor credit. I was simply stuck with my purchase. This program is a complete scam/fraud and rips people off.
I purchased the Baby Can Read product on March, 2011 and received it on March 16, 2011. On March 23, 2011, I called to cancel but they informed me that they will give me a thirty days extension for free. Then I called on April 7, 2011 to cancel again but they told me that they will give me another thirty days extension again of free trial. I called on May 15, 2011, to cancel but the representative told me that there was no information under my name. Then, I received an email on May 16, 2011 at 1:16 p.m. informing me that my purchase for my Baby Can Read was declined by the bank and that to process my order, I was requested to call the consumer service to give another credit number or I may send a money order to the address ****. I contacted them and they informed me that I can't return the item because it has expired and the supervisor hung up the phone.
I just bought this product at a local Walmart. I wouldn't dare try to purchase this product online with everything that I have read on this website. But since it's not really the product that people are complaining about but the actual company they deal with, then why wouldn't you just eliminate dealing with the business? If they are going to overcharge one person's card, why wouldn't they do it to you?
There is no telling how many people have been overcharged and didn't even catch it or notice it. But if you are anything like me, every dollar counts in our household, and I bought the first stage at Walmart for $25 and there wasn't any trial period or fee. Also, I paid with cash, and they have no clue about any of my cards! Wow, a new discovery... going to a store to buy something instead of ordering it on the internet! Get some sunlight, people, and get out of your houses!
the TV commercial on advertising the product. She took my information along with my credit card information but did not asked me for my email address or gave me a confirmation number. She stated that my order will be received within 5 to 7 days standard order. At about 15 minutes, I started to think that she took my information so fast and no confirmation number. I called back and they stated they did not see any order on that name and that I would have to call back customer service at that number on Monday. Should I be worried?
I purchased "Your Baby Can Read" when my son was 7 months old, he is now two years old. I had absolutely no problem with payments, or anything. I did the free trail, although it did not take me 30 days to see that this product would be the best investment for my child ever. Within three days of my son watching the DVDs and me working with him and showing him the word cards, he said his first two syllable word.
Then only one month into watching the DVDs and me reading the books and using the cards, my son's vocabulary was already that of a 12 month old and he was barely 9 months old. I have continued to use this product and I am still using this product with my son. He is a two year old with a 300+ vocabulary, he easily speaks six to seven word sentences (in proper context), he knows how to count to ten, he recognizes all primary colors and he also recognizes words without pictures perfectly.
Now, I cannot give him a book and him read it to me word for word, but any parent that would expect that out of their two year old is automatically setting themselves up for disappointment. Also, with this program, it is explained very clearly how important it is to interact with your child while they are watching the DVDs and to repeat the words with them.
The bottom line is they explain to you that this is not some miracle DVD that you can sit you kid in front of and walk away and then expect results. The parent has to participate to see the results, and by participate I mean watching the DVDs with your child, reading the books and cards on a regular basis, plus engaging your child to recognize the objects they see on the DVD when they are out playing or riding in the car and so on. I am very happy I got this product and I continue to encourage the mothers I know to buy it.
Sadly, a very high percentage of parents today want something fast, easy and that requires very little effort on behalf of the parent to teach their child. To put it bluntly, most parents don't want to have to take the time to teach their children one on one so they purchase program such as this, with the expectation that it will do all the work for them, and then when they do not see results in their child they automatically point the finger at the program, claiming "It's Junk" or "Its all a scam".
Instead, they should be pointing the finger at themselves and really asking the question, "Did I participate on a regular basis and have I engaged my child enough?". Parents also need to remember that even though they believe their child is the smartest child in the whole world, that every child has a different learning curve. As an engaging parent, you will learn your child's learning curve and teach them accordingly. All the negative hype about this program I believe to be American propaganda! No different then when a parent filed a lawsuit against Baby Einstein claiming it not only didn't work but made her child less smart.
It is outrageous, and the bottom line is parents need to remember that the TV is not a babysitter, and although there are very educational programs that can help teach a child, it is ultimately the parents fault in regards to what their child will and will not learn. Parents stop blaming everything and everyone else and take responsibility for yourself and your children! Be accountable for everything you do and don't do!
I think this Your Baby Can Read is a big scam.It's just another way of getting consumer's money. They haven't proven to me that babies can learn to read from infancy. I think they are full of it and people will believe anything. Face it people, your baby is not really reading and if you're stupid enough to buy this product, then you deserve to be scammed.
I purchase the product yourbabycanread because they make you believe that this product work through the commercials. They told me that I would be charged $14.95 for a trial. After thirty days, then I would be charged a fee of three payments of 66 dollars. First of all, it took two weeks for the product to get to me so I don't know if they calculated that time in the thirty days because they billed me before the thirty day period was up.
Also, when I explained to the Rep that the product didn't work, they were nasty and told me there is nothing they can do about it and I cant receive my money back. So I demanded to speak with a supervisor. She came to the phone. She was a little nicer than the Rep but she explain to me that she would forward my complaint to the head department only after I threaten them with filing a complaint with my lawyer. So I hope they stick to their word and refund me the money that is owed to me for the box of junk that I got because that is exactly what it is.
Also, they were on the Today Show showing that this product don't work at all. This is a way of making vulnerable people who really want to help their children a target.
I had the exact same experience as this woman below. I was told I would have a $14.95 trial fee. Then my card would be processed another $66.00 if I chose to sign one. I have now paid all the fee's including tax and today they tried to charge my card another $66. I called and they told me the invoice states they are going to charge me a total of $214. The person I spoke with on the phone told me I would be charged 134.80 plus the tax. These people are very slide of hand.
Lititia of York, PA, September 10, 2010: “I was told my up front fee was $14.95 and remaining balance of $134.80 would be charged to my card following the 30-day in-home trial period and would be divided into two payments, one at $66.00 and one at remaining balance the month following.
I heard about the Your Baby Can Read product before, but it wasn't until my cousin mentioned that she uses it at the school she runs in Jamaica, that I decided to Google it. Yeah! $14.95 my butt! When I got to the check out screen, and saw the $30 surcharge, not including the customs, duties, and extra taxes that I only found out about in the fraudulent email they sent me. I closed the screen. I did not hit "Accept" or authorize the order in any way. I closed the screen thinking I might get a better deal on eBay.
I actually reconsidered ordering, but first checked to see if they had an affiliate program, so maybe I could make some money selling the product online, in order to pay for it. They offered a hefty $12-$22 incentive, and I can see why! Then, I found this complaint site in Google, and read about another individuals who closed the screen without ordering too. when I read that he/she got a confirmation e-mail anyway, I immediately checked my inbox, and yes, they sent me an order confirmation bill for $44.95. It is also only in the confirmation email that I was notified that I might be charged extra taxes, duties, and customs. This was not mentioned in the website and there was no FAQ, or other way of knowing this! My MasterCard company said they will put a fraud alert out for this company, and I will not be responsible. This is still very disappointing because I really wanted something like this for my kids. If MasterCard holds up to their stance, I will not buy this product! In fact, I don't think I want the karma from even getting this product from a store! I will likely try and make some of the videos myself, and post them on YouTube just to prove that!
Even though I know that their system probably works, their system of fraud seems to work better. If their product was really that great, they wouldn't need to scam people like that, and no, I don't believe that there is any glitch. A company that big shouldn't have that problem, still coupled with so many complaints. Here are two other educational sites that don't charge an arm and a leg, and that offer samples, so you can see if your kids will even like it beforehand. I am not an affiliate for any of these sites, and do not receive any monetary or other incentive from them. I home school, and have used the following sites in the past. The last site is actually free and has games.
Well, its 2:21 AM. I'm tired, **, and stressed out to think that I might not get a good night's or any sleep for the months to come, because of this. I am now forced to seek other alternatives. This is a waste of my time and energy. I've never seen or heard of a company, that is supposed to be so good at teaching youth, be so bad! If my MasterCard is charged, I will have to cancel the card right away. I wasn't prepared for this purchase, and was considering less expensive alternatives like the ones I mentioned above. I'm surprised that these people are still in business with all these complaints. In fact, I don't think I want the karma from even getting this product anymore! Who knows how many families they've robbed! This is still very disappointing because I really wanted something like this for my kids.
I ordered the product. When we realized we were not going to use it, we called YBCR and received a return processing number to put on the outside of the package. We did everything they asked us to do. They still charged my credit card and are now stating that they never received it (After reading these complaints, I am not surprised). I have since contacted the USPS who has a trace out to confirm the package was received by YBCR and also a case through my credit card company.I am cancelling my credit card number so that they cannot charge anything else. I recommend you do the same.
I was told that I was going to charge 14.95 for a trail. Scam, scam, scam charged my card $88.30 for three payments was told $59.99. I told the salesman I did not want all the items, was never informed of any of this garbage. I didn't know where the invoice was located and start taking money from account before thirty days. Elevated blood pressure, lucky that checks did not bounce, because was not told that amount was going to come out. Definitely, did not know they had started taking money out.
I was told my up front fee was $14.95 and remaining balance of $134.80 would be charged to my card following the 30-day in-home trial period and would be divided into two payments one at $66 and one at remaining balance the month following. Instead, my card was charged $134.80 on or about 30 days following the day I ordered it. Concurrently, I only had the product in hand for 10 - 15 days. Because my grandson was ill I couldn't examine the content of the box.
When I discovered on 8/6, (George) they were trying to charge my card for $134.80 and remaining balance was three (3) more payments the same amount, I called my bank and stopped payment. It worked. But then the following month 9/10 they successfully got $134.84 from my account. The way they got in was by using a different amount (4 cents more) and had I known that their name wouldn't stop any of their future payments, I would have completely changed my credit card number and that would have stopped them for sure. I was then told on 9/8 that my box that I returned didn't contain all of the goods when I knew it did and I had a witness to prove it. They said the box weighed 21 lbs. When I got it I didn't check the weight. I just sat the box on the floor and tend to my ill grandson.
When I shipped the box on 8/13, it arrived on 8/19 via FedEx at 13 lbs. They stated my box arrived on 8/6 when that wasn't correct. They stated I kept four language items and five story books and that was all incorrect information. So I have begun a reporting process with my State Attorney. My check charge card was charged the amount of $134.84, not to mention the $14.95 wasn't returned to me either. It took too much out of my schedule to rectify and argue this matter.
What I believed happened in my case is they have employees stealing from them at the expense of their customer/s. The employee seals the box. Places whatever items they want, not exceeding the weight to be some obnoxious number in weight, then print the label to read as the total weight. Then places their items that they sat on the box into their personal possession. They then ship the box to the customer. The customer doesn't look at the weight of the box. When the customer returns the box, the box weight is far less than what it reads and the customer is then held liable for the so-called "missing" contents. Then the battle begins.
I also got "the shaft" after purchasing and returning the product called Your Baby Can Read. After reading (after the fact of course), all of the posted complaints and by my calculations, there are hundreds just in this site alone. I have only one thing to advise. There is only one entity that can help folks like us who have been bilked out of hundreds of dollars. The Attorney General's Office. They helped me once get out from under a rip-off car loan. If enough people lodge a legitimate complaint with the Attorney General, they will have to take notice that this company is getting filthy rich from ripping people off. Two hundred dollars at a time. This has got to stop! Someone needs to start an anti "YBCR" website to warn others of this company.
If you are in the military overseas, do not order this product! They will charge you an additional $75.00 for service fees! Yet again, here is a company that takes advantage of military members.
I ordered this product through their 30-day trial offer. My two-year-old was not interested in this product at all! He watched (with me alongside trying to keep him excited/interested) for maybe 10 minutes and was ready to do something else. (The same child who will watch the same episode of Team Umizoomi over and over if you let him.) I wasn't sure when the trial period ended, so by the time I got a hold of a representative, I was five days past the "last day" of the guarantee (different time zone so they were always closed by the time I got some time away from the "kid-noise" in my house to call).
I was told that I would be sent to collections for the full amount and that they could no longer provide me with the return instructions. I was this close to going off, but I asked for a supervisor instead. After being on hold about 20 minutes, the representative came back saying that her supervisor told her to override it and allow me to return it. I'll put it in the mail first thing in the morning and see what happens. Hopefully they'll do the right thing and give me my money back without anymore issues.
I have the same complaint as many. If you like the product, wonderful, but if you try to return it, that is where there are issues. I was sent to collections without any notification that they "Claim" I did not return all the items in the package, mainly the foreign language section. I opened the packaged looked at one DVD, realized that I could not use it on the computer like I was told and resealed the package and sent it back.
They are now trying to charge me $189.00 for products they claim I received. I have returned everything but they just were very rude and said I would not get credit for anything but the $14.95 shipping. I have contacted the California Better Business BBB .I suggest you all do the same; it will let them know that we are not going to be take advantage of from this or any company. I have spoken to my attorney, it will cost me more in attorney fees to fight this but that is what they are counting on. It is a principle matter for me. I have been turned over to the "Your Baby Can Read" collections office.
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