Walmart Beauty Box

Walmart Beauty Box Reviews

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About Walmart Beauty Box

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Walmart Beauty Box Reviews

Stars Rating

  • 2%
  • 0%
  • 0%
  • 6%
  • 92%

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    How do I know I can trust these reviews about Walmart Beauty Box?
    • 4,460,553 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePrice

    Reviewed April 17, 2024

    While the box is a reasonable price, the group shipping these is terrible. I was charged for boxes and never received them. When I contacted them a month or two later to get the box, customer service didn't respond for two weeks and then eventually, after having to email them again after another two weeks of silence, told me it was a problem with the way my address was entered. They apparently didn't fix the address though, because the same thing happened to the next box. This time no direct response from customer service. No one has time for that, especially for a couple of samples.

    Customer Service

    Reviewed Dec. 4, 2023

    I ordered my first box October 18 (fall box). It is currently Dec 3 and my box just shipped today! Customer service won’t say more than “it’s coming” when you inquire. They only give a thought out reply when you ask for a refund (in my experience). They refused to refund me and originally told me it would ship in 10-14 business days (after I waited 2 weeks without receiving any information other than “order received”). No one would look into it and they even sent me a “review products” email a month ago. Just save yourself a headache and don’t do it. They also charged all their customers $700 instead of $7 last year. And there isn’t even a number to call, only email. And they reply every couple days.

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      Reviewed Oct. 20, 2023

      Takes Elkton MD Walmart pharmacy 3 days to fill my prescription every single month. Horrible service. Drive thru is the worst. Northeast MD pharmacy is the same way. Switching to Northside pharmacy where they only take 1 hour to fill a script. Follow my lead.

      Customer Service

      Reviewed Oct. 18, 2023

      Often times they close up for the entire day when they say they are open. As for phone calls I try calling them because they often never send what they say they are sending like PAs for my doctor to review and when I call they let it ring until they get tired of it then pick it up and put it on hold so they don't answer it, it's Absolutely ridiculous.

      Verified purchase
      Customer Service

      Reviewed Sept. 22, 2023

      I was charged twice so I reached out to customer service via email. There is no sense of urgency and it takes over 7 days to get a response from them. They refuse to resend items lost, refund for double charges or provide help in any way.

      Reviewed Sept. 10, 2023

      The website glitches & orders any quantity it wants & you can't cancel even if you attempt to seconds later. I have to have my bank dispute the charges for boxes I didn't order. I contacted them and they refused to fix the quantity even though nothing shipped & I requested them not to ship. After contacting support they refused to stop shipment & charging me anyway. A hot mess, run!

      Profile pic of the author.
      Staff

      Reviewed Sept. 9, 2023

      They all look standing around talk and then the team lead likes to put one person on bending up the entire backstalk and it's hard to do that when there's stuff in the third row where you bend items...

      Reliability

      Reviewed Aug. 14, 2023

      I will NEVER…. EVER waste another penny on Walmart again. If Walmart had a product on sale for $10 and Amazon had the same product for $50 I would go with Amazon. Why? Amazon guarantees their PRODUCTS; not old, defective, or broken, Amazon guarantees their DELIVERY; not dropped off with anyone in the general area, Amazon guarantees their CUSTOMER SERVICE; not some shady (we won't take any responsibility) policy, that says we won't even give you our name, really, really?? I don't know when Walmart turned the corner but they have fallen so far into darkness and the abyss that they don't even know what LIGHT or RIGHT is.…even if LIGHT and RIGHT both ran up and put the company in a choke hold. Beware, don't waste your TIME, MONEY or ENERGY on Walmart, the company is damaged goods.

      Customer ServiceStaff

      Reviewed Aug. 1, 2023

      FedEx and Walmart are horrible irresponsible delivery companies! I have had UPS, FedEx and USPS deliver my packages to the wrong address, and even UPS and FedEx say they can't deliver my items because they were damaged in transit, and I have had damaged broken, ripped-open packages delivered from FedEx! Months ago Ebay and Target kept saying on their sites that my order was delivered, but there was *nothing* outside my front or back door apartment building. I told them that I was telling them the truth and about a week later a maintenance man knocked on my door and said he had two packages for me that were delivered to the wrong building next door!

      Walmart, FedEx, and Amazon.com delivery drivers have also delivered my items to the wrong building and took a picture of a blank wall of my outside apartment building so you can't even see what the if it's the wrong building #! A Walmart delivery person even took a picture of the wrong apartment on the first floor and delivered my package there and I live on the third floor! Then someone left my package outside my apartment door many days later and thankfully I did get refunds sometimes.

      I have complained to all of these stores and delivery carriers about this too. On Pissed Consumer, Hissing Kitty, Site Jabber, and Trust Pilot, UPS, FedEx, and USPS have only 1-star ratings, and 1000's of customer complaints, USPS got a 2 on a few of them and Walmart also gets 1000's of bad customer complaint reviews on these sites. Sometimes a nice neighbor or maybe another delivery person with these services leaves my package outside my apartment door many days or even about a week after I never received it when the carriers and stores I bought the items from said they were delivered.

      Just the last 3 days FedEx kept saying 3 days in a row that they were going to deliver my package, a $40 dress from Walmart.com from about 10 in the morning until around three in the afternoon, then that changed and they claimed by the end of the day, this is now three days in a row they changed it to delayed and Pending! I even spoke with a FedEx customer service agent on Saturday the second day and he claimed they had too many packages the day before but he reassured me that I my package would be delivered by the end of the day, but I never got it on Sunday either! And now the item is out of stock too. On July 31, I finally got the dress.

      And now the item is out of stock too, a Walmart representative said he was giving me refunds for this and another recent order of 6 items that they claimed were delivered to me about a week ago but I never received them and the picture the delivery guy took, you couldn't even see what building it was and there was no package visible in the picture and I called and told this to a Walmart customer service representative and he said, "Yeah you can't see what building number it is and there is no package in the picture either."

      This customer service agent was nice and said they often have complained about these FedEx drivers not doing their jobs right, I told I have too, including complaining to Walmart, and he said, "But why would items from the store be delayed like this?" And then he said that many times they don't have delivery drivers show up to do their job. I said, "Yeah they don't have enough good help." He claimed he gave me a refund for both missing orders but when my items were refunded, it always showed this on Walmart's site where my orders are.

      Another customer service agent I spoke to about this a few days later offered to give me a discount promo code but I said no because I was falsely accused in the past of often trying to get compensation and promo codes when I didn't ask for them I only spoke up about the bad service experiences I had, and most of the time they offered a justified refund. This customer service agent said that I could wait until August 1 for my order to be delivered, so I said ok, their website days later still says delayed order.

      Well on July 31, I ordered 3 packages of sugar-free cookies and 2 minutes later the site said my items were canceled, falsely accusing me after carefully reviewing my account of a series of return violations and also said while future orders from this account will also be canceled I'm always welcome to shop in store. I don't drive and I also have a bad painful permanent lower back condition too so I can't carry or lift heavy bags or bend over. This is the second time Walmart wrongly unjustly flagged my account falsely accusing me of often asking for promo codes and compensation many months ago, a very nice customer service agent said, "They shouldn't have flagged your account and shouldn't have told you that", and he said he can see that I have been a good customer and have given them 1000's of dollars worth of business for over two years.

      Even when I didn't receive an item or two, I was always honest and told customer service that I received all of the other items in the order. I even called them and told them to charge me if after many days I didn't receive an item, and then sometimes eventually got it, there were times when they delivered it to the wrong address but then either another delivery person or a kind neighbor put it outside my third floor apartment door. I have had items not only missing in my Walmart grocery orders, but wrong items I never even ordered in the delivery order! I have to wait until August 2 for the Walmart customer Account review department's response about this very unfair situation.

      Staff

      Reviewed July 24, 2023

      Went to my Walmart Pharmacy to pick up a prescription that was ready. Took several visits before I could get in. The lines were long and could not wait, standing is difficult. Got in line first only one prescription was ready. I will come back, oh no they had to fill it out. Wanted to wait it took 2 minutes to fill the prescription, made me get in line to wait 10 people in line. Did some shopping came back he asked me if I was cutting in line and there was no one in line “Look”. Drive thru was closed indefinitely all of a sudden which is what I usually used. Might be looking elsewhere for my prescriptions. In the past drive-thru they have always given me excellent service.

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      Walmart Beauty Box author review by ConsumerAffairs Research Team

      Walmart started selling their own beauty box subscription a few years ago. The boxes ship once each season and contain sample-size or full-size beauty and cosmetics products sold in Walmart stores.

      • Customized by age: Walmart has two versions of their beauty box, one for those over 35 and over (the Classic box) and one for those under 35 (the Trendsetter box). Consumers enter their ages when they sign up for a subscription.

      • Coupons: Most months, these beauty boxes include coupons for a few of the items included so customers who like those products can save on full-size versions.

      • Price: The Walmart Beauty Box is only $5, so consumers who would like to order a beauty box can try out the trend for a very low price.

      • Seasonal: Walmart ships four beauty boxes each year, one each season. Consumers who don’t want to try new cosmetics or beauty products every month may prefer this schedule.

      • Second box: Consumers who want more than one box can add a second one to their order. They can also set it up for a different age group to receive a Trendsetter and a Classic box.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Walmart Beauty Box Company Information

      Company Name:
      Walmart Beauty Box
      Website:
      beautybox.walmart.com