Consumer Complaints and Reviews
This company must target the elderly with memory issues. My mom passed away six months ago and I just recently discovered a $169.25 charge to her credit card. There is no telling how much on a larger scale this company is stealing from our aging population. This company needs investigating!
I discovered today (2011-07-22) that my USAA MC was charged annually since May of 2004 the total charges of $1,389.60 by "Simple Escapes." The service was described to me as a discount gift card buying service. Their records indicated that I have never taken advantage of the service. This would be because I never knew anything about it. I only noticed the "Simple Escapes" charge today and called the 877 number. They have charged be various amounts every June since 2004. I have canceled the service, and have been told that the June 2011 charge of $229.95 will be credited back to me. This means that they have successfully stolen $1,159.65 from me.
Unauthorized charge of $249 to credit card. I have called their number many times, only to get to a machine. I cannot stop charges.
My wife and I were looking on the internet for vacation deals and went to Travelocity to check prices on a trip. Now we have a $210 charge on a debit card from simple escapes because of a pop-up ad that opened on Travelocity's website.
I spoke with an agent named Carla with ID number **** who turned me over to a supervisor named Cathy who confirmed our cancellation of an account with them as of December 5 this year, with confirmation number ****. However, on December 6, when I requested a record of how we supposedly signed up with Simple Escapes in the first place, Cathy claimed that we had signed up through an organization called The Clearance Center. Neither my wife nor I recall doing that and Cathy refused to offer us any written proof that we had done so.
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I received an email from Chase, provider of the credit card, requesting confirmation of a recent transaction I made earlier today. My account was closed due to a fraudulent charge. Upon researching this company, I am not the first person to be charged without authorization by Simple Escapes. There was no consequence as Chase responded promptly.
I have no idea what this product is. One of my credit cards has been charged $249 at least twice (I don't usually go over the charges and don't keep the bills when paid, so it may be more) When I call the number, I am asked for my credit card number by machine. This is a fraud.
My poor mom! She called upset about a charge of $189.95 to her credit card. We had no idea what this was about. She called her credit card company and was referred to Simple Escapes. She called a few days ago and I am hoping that these people actually refund her. We never agreed to this service. Since it was (happily) done on a credit card we barely use, it was easy to trace the culprit: AOL. If you are unfortunate enough to currently have AOL, please cancel it for your own safety especially if you have older adults using the computer.
This company filed a membership agreement with us and charged our credit card $249.95, supposedly through a telemarketer on April 4, 2010, using a credit card number that neither my husband nor I have used for several months. In fact, we had not even activated the last new cards issued. Neither of us remember a call being made to our home on this day and neither did we accept their services (whatever they are, that is not clear).
If we had accepted the offer, we would not have used the card to which the charges were made. In some fraudulent way, this company had acquired my husband's name, his mailing address and this credit card number. The company provides a telephone number to the credit card company (on statement) and will answer the calls through what appears to be telemarketers. This is, without a doubt, fraudulent. We immediately canceled our credit card account. The fraud department of the credit card company is supposedly following up on this charge.
There is a mysterious $189.95 charge from MVQ Tripplanner on my credit card statement. I called the above number and got a recording identifying the company as Simple Escapes. When I googled the name, I saw that it is a known fraud. It is not anything I or my husband ever signed up for, nor have we received any benefits. How do I block these charges? I will call the credit card company now. This caused $190 charge, and possible future charges from unknown source.
Simple escapes authorized my credit card unknowingly for $189.95. I have never even heard of this company. We had no membership number to even look up with them. They were using an address from 4 years ago. How did they get access to my credit card number? I caught it and told them to cancel and refund immediately. I have notified credit card company.
I was billed $21.95 for a service I never asked for or approved of. I have disputed this with my bank. This is a scam. I called the number listed on my online bank statement for the company, and the only way to talk to someone is to enter your bank card number. Why would I do that? They even try to direct you to a website, but the only way to get on the site is to enter your credit card number. This really makes me mad. It caused an overdraft on my account and a real embarrassment. Please do something about this company. Thanks.
On my Capital One statement for April 10, 2009, there was a $1.95 charge for Simple Escapes. I didn't think anything of it. On my May 11, 2009 statement, there is a $249.95 charge. I don't know who this is and how they got my credit card number. I never asked for this service and I don't want it.
This company has been charging my wife's credit card $169.95 once every December since 2004 (5 instances). Neither she nor I ever authorized these charges. When contacted, they refused (of course) to refund anything except a prorated amount for the rest of this year. We are out over $800 for services(?) we never asked for or used.
My husband and I were reviewing our Continental Airlines credit card statements and discovered a charge dated April 11, 2008 that neither of us recognized. It was to Simpleescapes**, 877-836-6903 CT. We phoned the CT phone number to try to find out what this outfit was. I got transferred by the person who answered to someone called Stephanie and told her I thought this was a scam because I had never heard of Simple Escapes and certainly had never signed up for it or authorized payment by the credit card company. Stephanie said they were a travel and leisure activities membership. She said she would remove my charges for 2009. It is in my name so at least they won't continue with this scam. I hope.
In yesterday's mail, I actually got a mailing from Simple Escapes with my membership card on it and ads about what they offer. This is the first I ever heard from them. Naturally, I am highly suspicious. We have cancelled our Continental credit card and I will phone them again to end my membership. I was scammed for $169.95 by this crooked outfit. I think we're out of luck as we have passed the 90-day time limit with the credit card to make corrections. If there is any way to get these guys, please do it - and I hope this report helps prevent others from being dunned.
My credit card was charged $169.95 on 3/21/09 for simple escapes. My husband called first and Simple Escapes would not give him any details. I had to call again to inquire. When i called to inquire of this charge, they told me that it was a annual membership fee - based off of a purchase i made from the catalogue the complany store. At first, they tried to say that I made a recent purchase from The Company Store on 3/19/09. I advised her that I have not bought anything from The Company Store for atleast over 1 year and never authorized this. Simple Escapes had my OLD email (at comcast instead of Verizon) which proves that I have not done any business with The Company store for a few years.
Simple Escapes stated that they would remove the charge (reimburse) from my credit card. This Simple Escapes sounds hoaky and sneaky. I was extremely concerned with how this charge was authorized to go on my credit card and never fully received a legitimate explination.
Today we received our monthly Master Charge credit card statement from Bank of America. On it was a $169.95 charge from a company we didn't recognize - Simple Escapes from Connecticut, which we did not authorize. I searched my Quicken financial software and found the same amount charged previously in March 2008 on the same account which we overlooked.
This fraud will be reported today. We have had to go to a lot of time and angry trouble because of this.
A charge on a credit card bill from Simple Escapes, a company I've never heard of, prompted me to call my credit provider and the company. Wanita at Simple Escapes described the company as an online discount shopping service and said she would credit my account for the total charge of $169.95. Credit provider can't confirm this has happened yet.
My American Express was billed for 169. 90 by Simpleescapes, although I did not sign ou or give them any information. I did not have contact with them until after I was billed and called to cancel my membership.
Both Simpleescapes and American express agreeed to make sure this bill was removed
While reviewing my credit card statement, I discovered I was wrongfully billed by Simple Escapes on 12/4/08 for $249.95. Upon researching what exactly Simple Escapes is, I discovered numerous consumer complaints documented against them. I apparently am just another victim. How in the world they could be allowed to continue to operate this type of bogus and false service is beyond me.
I saw a charge for $219.95 on my Citibank Mastercard bill -- an account I very rarely use. I didn't remember the name and googled Simple Escapes and saw numerous postings about fraud and scams. I called Citibank, was reassured that I would not be liable if it was an unauthorized charge, then called Simple Escapes. They say they'll refund amt in two days -- we'll see. Make sure you get the cancellation code number and name of individual you spoke with -- then check all future statements carefully!
I checked my crdit card statement online this morning and found a charge to my account on 11/01/08 for 169.95 by a company called simple escapes, a company I had never heard of. I immediately called citi cards, my credit card company, to report this while at the same time doing a search online. On your site I read about other people who have had similar experiences. Citi cards gave me the phone number of simple escapes and told me that if simple escapes did not issue a refund to my credit card they would file a billing dispute.
I called simple escapes. Their phone menue offers 3 choices: give them your simple escapes' account number, give them your credit card number, or give them your home phone numer; there are no other options. I entered my phone number and got a person who could only repeat their script so I asked to speak with her supervisor. He spoke in a monotone and sounded like a recording; he must respond to a lot of these calls on a daily basis. He told me a refund would be made to my crdit card in two working days. I said that meant I should check my billing statement online by the end of the day on Tuesday, Nov. 11. He said they couldn't guarantee that and would not say any more.
I asked if they would delete all my personal and credit card information once the refund was made. He said I had to call back and ask them to do that once the refund was made. I asked him how I would know that they had deleted all my information and he replied: Because I said so. I replied that his word was hardly something to count on or trust. I also asked him how I supposedly enrolled in their program, whatever that is (he never gave me specifics) and he said through the home shopping network! (This was after I mentioned that on your site it appeared that people's information was obtained from sites like Orbitz, Expedia, etc. and that I had booked a hotel room and a rental car in Oct.,2008 for my daughter's wedding.) I have never even watched the home shopping network, much less would buy anything that way.
I will have to cancel the credit card they used and get a new one which will cause some billing problems This matter also took a considerable amount of my time and there is still more to do. I think it is criminal activity and am apalled at the length of time this scam has been going on but am glad to read on your site that some states are now taking action against simple escapes. There is nothing simple about trying to deal with them concerning their fraudulent activity. What are internet sites like the travel sites mentioned doing about this? Thanks so much for the very helpful information you provide concerning this company and, in general, for your service to all the online community.
bogus charge of 169 showed up on a card that I have not used since March of this year
I was originally enrolled by the company without my authorization. I cancelled their services over a year ago. I have found that they are again billing my credit card. I have never used their services not asked to be enrolled in their plan. I cannot find the company's website online, and I cannot get through to a representative by phone. I only get automated messages, and this is during regular business hours.
I have been billed 29.95 per month over several months without my authorization.
I was checking my credit card and saw a charge of $169 for Simple Escapes. I called the number and they indicated that my wife, Linda, had signed up for this service when she ordered something from the Company Store. I don't even know what service Simple Escapes provides but they did agree to refund my $169 in a few days.
I received a call from Visa Fraud on the morning of Sunday, October 11, 2008, asking if I authorized a charge in the amount of $167.50 from Homework Plus. I said I had not and Immediately canceled my credit card. I was told I would have to go to the bank and file a report. All Visa could do was cancel the card. When I got to the bank on the following Tuesday due to the Columbus Day holiday, I found that in fact there were 2 charges that went through before the card was canceled. The two from Homework Plus were stopped; however the two from Simple Escapes in the amount of $167.50 each are pending.
I will be reimbursed the full amount, but that is not what concerns me. What concerns me is who are these people and how did they get unauthorized access to my account. No one at Visa nor my bank could give me a straight answer. So now I had to cancel my checking account, set up a new one along with a new credit card. Now I must wait until my funds are restored to my account so I can pay my bills which I will never again do online. I have lost trust in the system. This has to be illegal. From my internet research, I have discovered that this company has been doing this for many years. I do not understand how this place has not been shut down and the owners thrown in jail. It would have been just the same if they broke in my house and robbed me at gunpoint. Stealing is stealing and I am furious.
I received a credit card statement today with a charge of $169.95 from Simple Escapes. This account was closed one year ago and I have never even heard of Simple Escapes. They FRAUDULENTLY charged a membership fee on our CLOSED credit account.
Unknown at this time. We are disputing the charge with the credit card company.
Being charged $169.95 each year, since 2005 on my Mastercard for subscription service I have no recollection of subscribing to, have received no information on, nor any products or service.
Have been charged over $500 without authorization and am unable to contact this company to receive my money back.
I received a piece of junk mail that said they were automatically renewing my membership in their discount club. it allows discounts in junk food stores and kmart and bass master stores? I called to tell them I never aproved or requested such a membership. they said I was a participating member since 2004! billing me 169.95 per year on my credit card. I've never used this card.
4 years of apparent withdrawals of 169.95 per year that my credit card company cannot trace past 6 months
I recently reviewed my on-line bank statement and noticed a charge for $249.95 from a company called Simple Escapes. It was taken from my account from a debit card that i have not used on-line for almost ten years.
I contacted them and, after about a 20 minute wait, finally spoke with someone. I was never given any real explanation about how this happened, since I had never heard of this company, nor wanted its services. Finally, after repeatedly turning down a $100 gas card offer to try the service, i was told that my money would be refunded, which it was, four days later.
The address they had on file for me was for an address that I hadn't lived at for almost ten years. I don't know how all this happened, and even though I got my money back, I still was advised by my bank to cancel my debit card and get a new one.
I was forced to cancel a debit card that I have used for years, and get a new one.
Simple Escapes Company Profile
- Company Name:
- Simple Escapes