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For years I have been doing all my "E" thru the Kindle format. I just bought a 4 book series and downloaded the Nook app. The quality of what I bought thru Barnes and Noble is way subpar from what I have ever read in Kindle. Pages had lines thru then and some were quite wide and some pages were crocked to view on the screen. Forget about trying to contact Barnes and Noble to complain - is very frustrating. When entering my order number it told me it did not exist. If I could give them 0 stars I would.
After several calls, Still unable to activate new Nook e-reader. We were told our Nook was defective & to return to store. Local store here doesn't accept returns. Supposedly, we need return authorization, which we are unable to get. Customer service representatives keep transferring us to other people. I am NOT giving up. I can understand why people go "postal".
I received this tablet as a birthday gift to replace a cheapo 35 dollar one that I dropped and broke. This tablet freezes all the time and takes some time to boot up. I would not recommend to anyone. Really wish I had received the same one I had, which by the way was a RCA from Walmart.
This is the second day I called Barnes & Noble's customer service to no avail. I called to take off the lock-out/fraud alert that I had after misplacing my Nook. The first day I called, after 40 minutes on hold, I was re-directed to several departments. The last person was going to re-direct me to yet another department but I could no longer wait as my deployed grandson was calling.
Again I tried customer service today at 12:10 pm and spoke to #1 Rachael in "sales." Rachael transferred me to #2 Jan, who transferred me to #3 Linda, because "you need a special team for this." I was transferred to #4 "Reg" (sounds like), who wanted to transfer me back to sales!! I had to beg her to let me speak to a supervisor who was #5 Mark. MARK SAID, "Only Sales/audit department can help so I'll have to transfer you to SALES!!!" I told him that I already spoke to them and, "Why would you send me back to them??" He said, "Stay on the line and I will explain to them." After a 25 minutes on hold for him to come back, with no sound, I hung up. I spent a total of one hour and fifteen minutes on hold today and after five people! Just today.
So after two days of trying, I still cannot download a new purchased NOOK book because my Nook is still on "FRAUD ALERT AND LOCKED." I am traveling and rely on it. No one there seems to know what their job is nor how to do it. B&N obviously needs better and more training, and they also need to hire people who speak and understand English. Some did, not all. Now I have to try to get a refund on the e-book I just bought this morning. I will start using my Kindle from now on.
I've had the Nook hd+ 10" for nearly 4 years now and it just started glitching. My main problem with the whole thing is there aren't any hard protective cases that fit this tablet. I have gone through so many leather, corded, portfolio, any of those soft cardboard feeling cases that it makes me sick to count how much I've spent on cases alone to protect my nook. I have been rough with it, dropped it, a puppy chewed up the cord and I replaced it, it was scratched but still worked and now I have a huge crack in the screen and no protection for it other than a screen protector and it glitches on start up.
If this company ever comes out with a 10" hard cover protective case made of plastic or metal I'm going to be the first to buy it. I love my nook hd+ and it's been a dream for years now and I hope my next nook hd+ lasts just as long or longer with the propper protective case. Whenever I had a problem customer service was a big help. Most problems for the nook hd+ were just so easy to fix that if I wasn't computer illiterate then I could have fixed them by myself. Set-up was so easy and getting started was a breeze. Ordering books was simple and having my books read to me made it easy for me to do several things at one time. Maybe I just got lucky with my nook because a lot of people have complained about it being hard to reset and difficult to set-up and order books or you lose books that you bought.
I have lost a few books that were no longer available but they were free books or first in the series books that were free and are no longer available. I found it doesn't bother me because all the books that I did buy are still in my library and I haven't lost any money. (So far). I do give this a big 5 star review because having no real problems and a nook that does exactly what it was intended to do for as long as I have had mine is a real accomplishment.
Other than wear and tear from personal use and improper protective casing this has been one of the best investments that we have ever made. I love my nook and hope to get a new one soon. The reason for the glitching is the buttons are mashed into the button holes and the screen is scratched right through the center from end to end. Like I said personal use. (Blaming my pup). Still 4 years is an awfully long time for this tablet to work and I love it. Hope they come up with some more nook brand accessories for the 10" hd+. :)
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I was in touch with Nook support who tried helping me with resetting the Nook Tablet 7 - however nothing worked. I was told that I could go back to the store to get another one or wait 3 to 5 days in the mail to receive one. I then looked up reviews on Consumer Affairs and was sorry that I didn't look up these reviews first before purchasing. I purposely got the Nook for travel and am going away tomorrow. It is a major inconvenience for me to have to go to Barnes and Noble tomorrow to return my purchase. I just also don't understand why they are selling this product. I purchased a Kindle through Amazon for my grandson and he has used it for two years without any problems. He has dropped it, etc. etc. etc but it still works well. My concern with this product is that it seems to have major issues and Barnes and Noble continues to sell them.
I do not normally write reviews, but my experience was a disaster. I bought a book from Nook, spent hours reading and highlighting the important passages, which I need for my work. When I went back all the highlights were gone. When I called Barnes and Nobel they provided no explanation, made no further attempt to find the lost highlights, and worst of all, gave me no assurance that it would not happen again. Needless to say, I never bought another book from Nook.
After 20 minutes and after a computer needing input, then a front person needing input, then a "tech asst" who asked me the same questions and spent 5 min. in broken English (I could not get the NOOK, within a book, to pull up the reading tools) put me on hold for 4 more min. to come back and say, "I can't help you. Call Barnes & Noble."
I bought a nook HD plus. Things worked fine for a month, then it all went to crap. I first noticed it would reboot itself and started doing it more if I played a game with a lot of video, or watched a video. Then I noticed the base of the charger gets hot, NOT just warm HOT! I also noticed the back corner of the nook itself was getting hot!! It since then died and now won't charge.
I then called customer service after I left a message on nook fb about it getting hot. Customer service told me that I needed to take it to a Barnes and noble for tests to be ran on it. They asked if I one where the closest one was, I said "yes, the closest one is an hour away". And customer service advised I should take it to the Barnes and noble store an hour away... ARE YOU KIDDING ME!!! I've read a lot of people complain about the nook and/or charger getting HOT I think maybe a class action lawsuit needs started.
Called their customer helpline in USA as device cannot setup. Then they said I have to contact Sainsbury's in UK as they left UK. Then I contacted Sainsbury's in UK, they claimed that for device problem, I had to contact their USA office. Calling USA office again, they said in that case, they had no idea on what I should do, and said they have already give me the answer which was they had no idea, they only took care American customers. I asked "so you did not care about all the customers in UK anymore?" Then the answer was they have left UK. Very disappointed with their attitude. When I tried to take down case number, she tried to read very fast.
My advice to Nook users is to buy an iPad instead. GREAT customer service and they teach you how to use it for free in person as many times as you need to go to them at an Apple store! I am 94 years young and I purchased a Nook because I cannot see to read most books anymore. The Nook reads to me, but after only 6 months it shuts off after 20 min. then I have to search around for the right buttons to turn it back on and it is so touchy it often goes to the wrong place to start again. No one would help me with the problem! So I bought an iPad with a reading app. and purchase books from iBook which comes with the iPad. IT WORKS SO MUCH BETTER... Anyone want to buy my Nook? Barnes and Noble can keep their books.
I have a Nook that was charging and when it got to 99% it stopped and would not work. I read the reviews that said the same problem has been happening since 2013 and to hold down the on/off button and at the same time, the wake up button on the bottom of the device. It shut off but when turned back on, same thing... stuck at 99% and will not operate. Great. Now what? How can a company sell a device that they can't or won't fix?
Nook Credit Card Charges Unaware of - If you have a credit card, please watch when using your Nook. Every time it get on the darn thing I get charged for something and it takes a act of Congress to find out. I called the 800 on my credit card statement and they could not tell me until I give them my Nook serial number. I'm sorry, I didn't order anything. Remove the charges and remove my credit card from the Nook. This is ridiculous. Now I have to go home, get the nook and call them back.
I purchased a Nook HD plus in December 2013. I purchased the extended warranty which expired December 2015. My Nook will not charge anymore and when I complained about it I was told they have no repair department so too bad. Nothing they can do. I purchased 2 charging cords just in case it was the cord. Now I have a nook that is worthless. I paid over $250 for something to read books in and now it is useless. How can a company providing a product for that kind of money not have a repair department. They told me I could trade it in for a new one and get about $30 off. That is nothing compared to what I paid for it. It is a reader and should last longer than a little over two years for that kind of money. It is useless just because of a battery? To me this is incomprehensible. I will never buy anything from Barnes & Noble again.
I acquired a Nook HD+ in great condition and it worked flawlessly, for about two days, then it stopped powering up. I thought that since it was such a great device while it was working that I would pay for it to be repaired. I figured that it would have to be less than a new one. I was able to reach customer service pretty quickly but was immediately informed that they do not service their tablets. If it is in warranty they replace it. If it is out of warranty then your best option is to recycle it. C'mon B&N, this was a very nice tablet which seemed to be made well and you want me to just toss it? They offered to let me buy a new one, at the same price as the B&N website, but I passed. B&N, you are going to shed a lot of eReader/Tablet business if you keep this up. You lost me. Forever.
Purchased a Nook HD in Jan 2013. Less than 22 months ago and now have major problems with it. Keep re-setting itself all the time I try to get online. I called B&N customer service and all they say is "it is out of warranty". Really, this is poor service. Not what one would expect from a company like B&N. I have been looking online and note that this problem has been going on for over 14 months but B&N never did a recall of the product. This should have been recalled when the problem was discovered. Now I have a Nook which is useless.
I have to agree, the Nook HD is a bad product. What makes things worse is Amazon's attitude when it does pack up before 12 month warranty is up. I had mine 7 months, it bricked, just a white screen. Amazon don't want to know neither B & N. Shame on them all, selling a substandard product with no aftercare. Never buy from Amazon or anything by B & N.
Frustrated. I loved the Nook App and I have bought 67 books from Nook. Why should I have to buy a Nook device, I have two computers that should be able to access them. Most people don't like proprietary. Other companies do not require it.
I have had an early model Nook with Glow-Light for years. I have made many purchases over the years, each charged automatically to my credit card. My son also has a Nook. At some point recently my purchases began being charged to his credit card, and, his purchases began being charged to my credit card. I called customer support. 45 minutes on the phone without getting close to an explanation or solution. I was in one of those phone support nightmares where the agent asked the same questions over and over, ones that I had answered already, or for which the answers should have been evident already. I repeated the problem over and over, namely, purchasing has stopped working, and I had gotten a message saying "no credit on file".
I followed all the agent's suggestions for password recovery, on the BN.com site, though I felt many were inane, and became convinced the agent did not understand BN.com's web interface fundamentally, or just was not willing to pay attention. I escalated the call, and a supervisor helped me, but the solution was to de-, then re-register the nook. In desperation I tried this destructive maneuver. After recreating my account and entering a credit card, which was accepted, I am now faced with the terse error, "Unable to purchase".
Next, I tried chat support. After about a 15 minute exchange of info and suggestions, the agent apparently gave up, telling me their system was having problems and try back again in a day or two. I notice other reviewers reporting this response back in July. The chat agent finally asked if I was "still there". I answered, "Yes. Please wait", at which point the chat session ended abruptly.
Then, chat became unavailable altogether. I'm aware that things can go wrong, but it is exhausting when you encounter support as awful as this. There's nothing more annoying than encountering a support agent that uses a question and answer template, without thinking for themselves. And the sad thing is, I bet they could provide good support without the template, if they were treated like thinking, breathing humans able to do better than learn by rote. I like the Nook. I wonder if I would like the Kindle better. Or some book reader app on my laptop. Any suggestions?
This is the second Nook sent to me this year (2015). I am so disappointed in the function of this Nook. It freezes on me all the time and when you barely touch the thing it jumps all around. I bought a Kindle Fire and I have tried to download books from Nook library and it is impossible. I am done with Samsung. I had a phone too and problems with that also.
The tablet does a poor job staying connected on the internet. Loses the connection. Web pages freeze, scrolls very slowly or not at all. When trying to enlarge print too small, the web page jumps to a page unrelated to the subject being read. Contacted tech support and they are like robots. They tell you how to reset the tablet to fix the problem. It works but only lasts for a short time. They did replace the tablet eventually during the one year warranty period. It was better but the same problems came back. The second tablet they wouldn't replace because it is out of warranty according to their records.
Both tablets had big problems. Gone bad in less than a year. They offered a trade in program which basically means another loss. I am so dissatisfied with the tablet and how they have currently handled the issue. They have recently merged with Samsung on the tablet. Samsung is a great company. I want to get the tablet replaced with the Samsung version but I feel it should be a warranty exchange. The device has shown poor durability twice.
My Nook for windows suddenly stopped working. I called Barnes & Noble customer service and was told that they are upgrading the computer program and it would be 72 hours before it is completed. The 72 hours have passed. It does not work. It is now trying to sell me books I own in my digital content that I cannot open or manage. All of this has come about since Samsung and B&N decided to do a Nook together.
I was a long-time B & N member and customer. As well as a Nook owner (2 Nooks, actually) since 2013. Frequently, when I would purchase a "nook book," it did not show up on my Nook. I got the app "Nook for PC" --- sometimes the book would show up there, sometimes not. Frequently, if it showed up, I could not open it -- it was "locked." I would try to get assistance on their website, they always directed me to the "chat." The B&N "chat person" would take forever to respond, and after expending nearly 45 minutes, and being no closer to a solution than before --- I gave up. (One of their suggestions involved de-registering the Nook, and allowing it to re-sync everything. That would not be my first choice -- no.)
The FAQ's on the website did not refer to my problem at all --- nor, actually, to any of the many problems that I have heard of from other Nook owners online. And of course, there's the download problem, when B&N took away our ability to download the books that we had purchased! I guess that this whole thing is just another nail in their coffin, and another reason to buy e-books from Amazon; at least they allow me to download them. (Weeks later, I finally got my Nook book. No explanation from B&N as to why.)
I have a nook hd+ and it shuts down by itself a lot, kicks me off the net and apps all the time, charger stopped working. Thought it was the charger itself so I bought a new one, turns out it was the tablet and had to send it in for repairs. Sometimes when I install an app and try to start it, it say whatever has suddenly stopped. Also when I'm typing the keyboard just disappears and I'm unable to finish typing. Anybody else have these issues?
I received a brand new replacement Nook HD in November 2014 after issues with a previous one. On May 30, 2015 I called B&N to get a replacement power cord because mine had stopped working. Was told they were out of stock but would get one in 1-5 business days. After 5 phone calls and talking to 3 supervisors in 3 weeks two of which said in 1-5 days I would have the cable, I still don't have the cable. I called again on 6-15-15 and was told they are still out of stock and they can't send one because my new replacement Nook is out of warranty. I was advised to purchase their new Samsung Nook because they don't even make the Nook HD that I have any more or to get the cord at a local B&N store. Closest store is 2 hours away and when I called them was told they don't carry the cord. Told to purchase it online where it is not available either. Now I have 150 books on a device I can't use.
For my 1st Nook, I bought a 1st generation Nook which still works fine, although I prefer smaller lighter readers with internal lighting now, so I never use it. My second Nook was a Simple Touch, light, but no light, so I gifted it to my spouse. I bought a Nook Color, and it couldn't connect to WiFi access points anywhere I went, or even in the B&N Store. I returned it and bought a Nook Tablet, and it works but one may only purchase apps via the B&N Store at prices much higher than apps which are often free via Google Play Store. And it seldom can play full-motion video, and is mostly unreadable in sunlight.
So I bought a Nook HD for my son, a Nook HD+ for my spouse, and a Nook HD+ for myself which worked for about a year until B&N pushed out an OS update to the Nook HD+ and it had a devastating failure in the middle of the update. It was truly, most sincerely dead. I tried all the recommended resets but none worked. B&N at 1st refused to offer me a remedy because it was outside my warranty window. When I explained that a software update which was pushed to my device without my approval and which 'bricked' my tablet was B&N's responsibility to make good on and that I had purchased thousands of their ebooks for Nook, they agreed to ship me a replacement.
They shipped me a replacement Nook HD+ which is haunted to the point of being completely unusable. From the moment that you power it on, it randomly selects applications, settings, and letters/ page turns, etc. so quickly that no user input can get past it. All you can do is power it off. The Nook HD that I bought for my son, a year into use, regularly overheats itself to the point that it does an automatic shutdown when he's playing games. You simply cannot imagine the whining when he loses his game save point or when he drops out of a team play and later gets dropped from a gamer guild over repeated occurrences of his device doing a mid-raid emergency shutdown. But this is 18 months into his ownership and is out of warranty.
I have poor vision and cannot read my tablet/readers in sunlight, so I also bought a Nook Simple Touch with glow light for when we vacation and I read while outdoors. It developed that my new Nook has a RAM fault and it cannot correctly report whether it is storing books on microSD card or in onboard flash memory, or how much memory remains available to store books. I only used it for a few days that 1st year, not trusting it to hold my titles. The store tried to reset it but it didn't work.
The store rep wanted me to just keep it as is, without warranty or remedy for when the memory glitch worsens. I said that if I had to have an out of warranty reader, I wanted one that was in proper working order. They told me that they didn't have any new same models to replace it and had only a few dozen 'refurbished' units in stock that had proven so unreliable that they didn't want to send me one of them as a replacement, feeling that my unit was likely in better condition.
So, for anyone keeping count, My 1st gen Nook Reader is a champ but it's big and heavy by today's standard. I've got one Nook Simple Touch which is fine, and another Nook Simple Touch With Glowlight which I can only load a few titles on at a time and can't trust it to tell me how much of the reader's memory is in use and how much is available for books in the reader's memory. My son's Nook HD is overheating in daily use and auto-shuts-down. The Nook Tablet 16 GB that it replaced does not allow the user to make use of the 16 GB of onboard storage except for ebooks and for Nook Store apps which cost more than others available for free or for less money on Google's Play Store. And it's too slow to play those games and videos in full-motion, which is why we replaced it with the Nook HD described above, which is failing.
My count leaves me having purchased 3 tablets and readers that were defective as originally shipped. I was only able to return one of them for replacement. B&N bricked my Nook HD+, then shipped me another one which powers on but which cannot be used, just to be absolutely certain that they had me truly annoyed. My son's Nook HD is at death's door and my spouse was so fed-up with all the other Nook hardware failures that she just abandoned hers which at least allows me to use the one that I bought for her and to be able to read the thousands of Nook titles I have bought. She 'muddles through' these days with an ASUS tablet and has never looked back. Yep, I was a complete IDIOT to place the degree of faith in B&N tablets that I did in their 1st two e-reader models based upon how well the 1st two that I bought functioned.
I've since bought myself an Amazon Kindle Fire HDX and an Amazon Paperwhite. Both are far, far superior devices in design, in function, in durability, in ergonomics, and in the freely-available toll-free customer support services. With my Kindle Fire HDX, I can make a video conference 'Mayday' call for customer support right from my tablet and get a person who is an expert for my device and Amazon's many services within a minute or 2 of placing my call.
For the money that I've spent upon defective Nook products, I could have bought a pair of Kindle PaperWhites and Kindle Fire HDXs. Guess whose services I recommend these days? Guess where I buy my ebooks and for which devices? And that's the way things are going to stay unless B&N makes at least some attempt to make good the several wrongs they've done to my family.
Out of the box would never hold a charge. Stores blamed the cable/charger so I over 3 months bought 3. Device finally died. After 2 days on the phone with support (in the Philippines) I took it into a store and the mgr finally got through on his special line and got me an RMA to send in to New Hampshire. It turns out this is to a Samsung facility that Barnes and Noble has nothing to do with and cannot track receipt. Many, many calls to the Philippines finally gets an acknowledgement they will send me a new unit, in 1/3 weeks from somewhere. If you are a reader, I strongly advise against this Samsung purchase which Barnes and Noble does Not stand behind.
I received a Nook Color this past Christmas and was so excited. I am a bookworm so to have this device... On hand... With as many books as it could hold sounds like a dream. Wrong! For the last two months, the 'N' button (home button) stopped working. When the screen is off, I can press it to get to the "enter pass code" screen. Once unlocked, the N button is completely useless. I've tried pushing it NUMEROUS time to access my library and other apps. However, it doesn't work. I've tried getting answers through the B&N chat but received nothing but "try to soft reset the device." I'm unable to do anything with it now. It sucks that no one is able to help. It's upsetting that people spend x amount of dollars on Nook products but receive no tech support when problems arise. Something has to be done about this!
My granddaughter plugged my NookHD up to charge as it was showing the critically low battery sign. She plugged into the wall charger then into the Nook itself; it immediately began to burn and shoot sparks. The Nook no longer works. I called the store where I purchased it at, expecting some assistance from them. I received the 800 number for support. Before calling support, I decided to look online to see if there were any others complaining of the same thing. I could not find one, however I did find a multitude of people complaining about the products and the service. I know that I will never purchase another Nook. Or even a book from B and N.
I have had my Nook for a year and 3 months. I had noticed some problems with recharging my Nook, but I could always get it working. I do EVERYTHING on my NOOK. About two weeks ago, my NOOK stopped recharging and all I would get when I tried to turn the device on, was a symbol that the battery was overheated. I was advised to leave my NOOK alone for 24 hours and maybe the battery would drain or whatever. So, I did that. My efforts were in vain.
Back to the store. The obscenely air conditioned Barnes and Noble. They would tell me some nonsense (last time they offered me a newer, smaller Nook at $119.00). But when I left the obscenely air conditioned Barnes and Noble, my Nook would start! It went out on me again, today. I was ready to tear my hair out. Then, I had a thought--is it the lower temperature of the store that is helping my Nook to start? I put my Nook in my freezer for about 7 minutes. My Nook now works AND it's even charging properly!
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