Nook Reviews

I have been an avid NOOK owner for a number of years with over 1,700 books in my library. However since August 2023, I have had consistent problems with connecting to NOOK Service and am unable to download my library. Countless calls and hours on the phone to Customer Service have provided NO SOLUTION. They never call back, there is no follow-up for resolution of matter, they keep switching me around, no history is maintained about the problem and each time I have to go through the entire background information. JUST HORRIBLE! My advice would be to get a Kindle - if there is any issue there will be some attention given to it. I'm so disappointed with the callousness accorded by Barnes and Noble. I am decidedly NOT going to their stores.

I have absolutely had it with NOOK. The only way I got this thing to even function semi-well (I have BARELY used this thing.) is by downloading the freaking KINDLE APP!!! This is an absolute travesty and B & N, as well as NOOK should be embarrassed. So many people are having issues connecting to WiFi even if it says “excellent connection.” Well, actually, let me clarify, the only things you can’t connect to are the NOOK shop or anything that will let you download a book through NOOK or B&N itself. As soon as I downloaded the kindle app I was able to connect and downloads books easily. This makes absolutely no sense and I’ve tried everything they have had to offer on their help page. It shouldn’t really be this hard in the first place. Save yourself ridiculous frustration by just getting a Kindle.

I will never purchase anything from Barnes and Noble. Bought a Nook and the company had some kind of cyber attack. Needless to say they charge me for 2 books I never received and now it’s been over 2 weeks and I can’t open anything in my library on the nook. You can’t call. The customer service is terrible and Barnes and Noble is not taking responsibility when you do call the store. They bounce you to nook support and the line is busy or the live chat doesn’t work. I just got a Kindle. So so much better plus I am not tied into buying books from Barnes and Noble. This nook has had problems before I don’t know why Barnes and Noble keeps promoting this product. Absolutely horrible.

For years I have been doing all my "E" thru the Kindle format. I just bought a 4 book series and downloaded the Nook app. The quality of what I bought thru Barnes and Noble is way subpar from what I have ever read in Kindle. Pages had lines thru then and some were quite wide and some pages were crocked to view on the screen. Forget about trying to contact Barnes and Noble to complain - is very frustrating. When entering my order number it told me it did not exist. If I could give them 0 stars I would.

After several calls, Still unable to activate new Nook e-reader. We were told our Nook was defective & to return to store. Local store here doesn't accept returns. Supposedly, we need return authorization, which we are unable to get. Customer service representatives keep transferring us to other people. I am NOT giving up. I can understand why people go "postal".

I received this tablet as a birthday gift to replace a cheapo 35 dollar one that I dropped and broke. This tablet freezes all the time and takes some time to boot up. I would not recommend to anyone. Really wish I had received the same one I had, which by the way was a RCA from Walmart.

This is the second day I called Barnes & Noble's customer service to no avail. I called to take off the lock-out/fraud alert that I had after misplacing my Nook. The first day I called, after 40 minutes on hold, I was re-directed to several departments. The last person was going to re-direct me to yet another department but I could no longer wait as my deployed grandson was calling.

I've had the Nook hd+ 10" for nearly 4 years now and it just started glitching. My main problem with the whole thing is there aren't any hard protective cases that fit this tablet. I have gone through so many leather, corded, portfolio, any of those soft cardboard feeling cases that it makes me sick to count how much I've spent on cases alone to protect my nook. I have been rough with it, dropped it, a puppy chewed up the cord and I replaced it, it was scratched but still worked and now I have a huge crack in the screen and no protection for it other than a screen protector and it glitches on start up.

I was in touch with Nook support who tried helping me with resetting the Nook Tablet 7 - however nothing worked. I was told that I could go back to the store to get another one or wait 3 to 5 days in the mail to receive one. I then looked up reviews on Consumer Affairs and was sorry that I didn't look up these reviews first before purchasing. I purposely got the Nook for travel and am going away tomorrow. It is a major inconvenience for me to have to go to Barnes and Noble tomorrow to return my purchase. I just also don't understand why they are selling this product. I purchased a Kindle through Amazon for my grandson and he has used it for two years without any problems. He has dropped it, etc. etc. etc but it still works well. My concern with this product is that it seems to have major issues and Barnes and Noble continues to sell them.

I do not normally write reviews, but my experience was a disaster. I bought a book from Nook, spent hours reading and highlighting the important passages, which I need for my work. When I went back all the highlights were gone. When I called Barnes and Nobel they provided no explanation, made no further attempt to find the lost highlights, and worst of all, gave me no assurance that it would not happen again. Needless to say, I never bought another book from Nook.