MyCheckFree.com Reviews

I recently moved to a place where I pay for electricity and found that they accept payment from MyCheckFree. I updated my address and payment but the system used an old account which the electric company rejected and incurred $25 return fee. I will never use this outdated system again. Call customer service, was transferred to tech support, and then tech support transferred me to MY BANK! Horrible experience.

Created account with them. Would not let me look up business to pay. No matter how many I tried, was useless. Even the navigation button wouldn't work. I tried this on 3 different phones. Lousy website. This shows me that I can't trust them with payments or my info. Deleted account right away. Losers.

I have used them for at least 10 or more years and have never had a single problem. My bills are always paid on time unless I forget to initiate the payment. I actually wish more vendors would use the site!

I've been unable to connect with the site. Keeps saying server is not available & there is no way to connect with customer service. I cant find out whether or not my bills are being paid. Ive been a customer for 15+ years!! EXTREMELY FRUSTRATED!!!!

You would think that after 5 days of issues with their website and people not able to have access to their accounts, that MyCheckFree would send out an automated email stating that they are having problems with their server. But NO! Nothing. Instead, I tried to go online and it first asked me to change my password, then I couldn't. Then I tried to go back online and the server was down. Then the worst thing happened... I had $7,700 automatic bill pay! Something I could change if I had access to my account! If I could change the star rating to ZERO, I would! How could a bill paying app be so irresponsible! I want to report them to somebody! Inspector General, Fraud? All I can say is I am done with this app!

This company has "accidentally" processed my mortgage payments multiple times in one month leading to overdrafts on my bank account. When I call customer service I am given the runaround and no clear answers as to why my bill was processed twice (weeks apart) and just exactly how they will reimburse me for the multiple overdraft fees I incurred as a result of their accident. Stay far away from this company. At best they are incompetent. At worst they are criminal.

I've been using MyCheckFree for over 15 years and have never had a single problem. I always pay my bills 2 days before the due date and it works flawlessly. I would recommend this service to anyone. If anyone has a problem, in most cases it ends up being an issue on the user's end such as change of bank account or address. It is user friendly and consistently problem free.

I have been using MyCheckFree.com for over 10 years to pay my electric bill with FPL. I used them because FPL with all their wisdom did not have an automatic payment back then and elected to allocate the service to this company and paid them commission. I set the automatic payment and I forgot about paying anything. I never got any mailings from FPL. The other day, I found a letter from FPL. Since I never got any bills from them, I opened it right away. I am glad I did because it was a notice to shut off my electric service If I don't pay my last 3 unpaid bills within a week. I called FPL immediately and found out they charged me late fees also.

Remember when scheduling to allow several extra days to pay the bill on time; they have a calendar function to warn you if the due date falls on a weekend or holiday. I use it to my NYSEG bill. Overall, no problems with Mycheckfree.

It only takes one time for them to fail to pay a bill on time...to cause problems and, unfortunately, that's what just happened to me. I've used MyCheckFree.com to pay my local utilities bill (gas, water, solid waste, etc.) and electricity bill since at least 2007, long before many utilities accepted online payments without a service charge. In fact, my local utilities provider still charges an exorbitant service charge for an online or by-phone payment, so having MyCheckFree.com available was handy, especially since I have had it set up to auto-pay on both accounts for as long as I've been registered for the service, so for at least 10 years.

I received a final disconnect notice from Eversource. When I called them, it turns out somehow I got set up in MyCheckFree. Well, MyCheckFree says I don't have an account (a "profile" in their words) yet Eversource says that so long as MyCheckFree is involved there is a block on me getting paper or email bills. MyCheckFree customer service is zero help, hung up on me, and transferred me to my bank when I asked for a supervisor. Well, my bank has no record of me using MyCheckFree (as I don't, and never did). DO NOT EVER, EVER USE THIS COMPANY.

I went to one of our convenience stores to pay my gas bill for Centerpoint Energy. I made my payment on 01/31/2017. On 02/06/2017 my gas was disconnected because they never received my payment. I go to the store to find about and they tell me to call CheckFree which is the company that processes the payment. Well since Check Free didnt make my payment, I now have to pay a reconnect fee 37.00 and a deposit of 100.00. I spoke with Check Free and they were very rude. I was even hung up on by an agent claiming to be a supervisor. I spoke with another agent who was rude and ended up sending me back to the first lady who says her name is Cheryl. I asked to speak with someone else and she told me "that's not going to happen." I want to be reimbursed for Check Free's mistake. They are not cooperating with me.

I am very disappointed with mycheckfree website. Pay button does not appear on the payment email forcing me to log in every time I want to make a payment. Lately the login has been unreliable. To resolve problems their instructions are to "click the free WebChat link". Unfortunately there is no WebChat link. I wrote an email in the "contact" tab. They responded with a telephone number. I was barely able to speak with someone in India. Short story: the problem was not resolved. I have gone back to paying by check.

I have been using MyCheckFree.com since 1998. These folks have never missed a payment or erred in any way in servicing my account. I schedule payments 5 days in advance of due date, monitor scheduled payments, maintain alternative payment methods as a backup although I have seldom needed to use an alternative, as with all things Internet related there is a chance of a screw up. The complaints I see in this thread indicate they are a result of pilot error. As quoted from John Wayne, "life is tough, it's a whole lot tougher if you're stupid."

I started using MyCheckFee before most companies accepted electronic payments. I have never had any problems with them. They state that they do NOT have next day payment set up. You do have to know when your bill is due and adjust accordingly, like making sure the bill is paid on the Friday because they do not send payment on Saturday, Sunday, or major holidays. Several companies (especially those associated with Citibank) have opted out and that makes us inconvenient having to go to their specific websites. I have recommended MyCheckFree to many people and will continue until I have problems. I think what concerns me, is the lack of communication with the company within their site. You have run a search for the phone number and if I remember right, they use to have a chat set up many, many years ago. I hope those that have problems can get them straightened out.

I've used this service for years to pay my Sam's Club account. Recently they switched to card with chip. I received an email from MCF that account # had changed but I was covered. Get another email 4 days after payment due saying they didn't make and I need to take action. Late payment on my credit score and $25 late fee on account. Beware of using MCF.

I pay my electric bill thru MyCheckFree. My bill was $101.01 cents. MyCheckFree took out $169 plus $139 all in one day! I called MyCheckFree and they said to call Xcel Energy so I did. So Xcel said "this is not right! Your bill is $101.01. Where do they come up with these numbers?" So she had me stay on the line and she called MyCheckFree and he started arguing with her and said "Mam you need to call Xcel." She said "THIS IS XCEL! How did you come up with these numbers? Her bill is only 101.01." Well he just kept on arguing with her and she said to him "Sir I need you to hang up now!" So she told me that they don't even work with them anymore because of this and to cancel MyCheckFree account. To make a long story short Xcel is only refunding $50.00. I will never use MyCheckFree again!

I have been using My Check Free for well over 10 years, with no problem at all, which is why I am writing this review. I do not understand the negative reviews by some people here. True, generally an electronic payment to a business goes through the same day it is scheduled, but My Check Free is a third party service offering itself as an electronic payment option before many companies accepted online payments, or if they did, they charged a fee. That was the case with my utility companies. If I paid them directly online, I would have been charged an extra fee, so I started sending payments through My Check Free. As some companies switched to accepting payments directly without charging extra, I switched from paying through My Check Free to paying the companies directly.

Macy's uses this company to bill out for their AmEx cards. Unbeknownst to me, I had a $2 fee being charged after I paid my bill in full on January 21st, 2016. No email or paper statements were sent to me until TODAY, June 17th, 2016. In the emailed statement, it said I had a past due balance of $6.69. It has been accruing since I paid my balance in full. If they had my email address in June, why didn't they have my email address in February to send me the first statement of $1-2 owed.

All the major retailers, PayPal, Amazon, etc, etc, are able to transact a payment almost instantly, or at the most, within 48 hours. But when I signed up for automatic payments with my credit union to pay our mortgage, I learned that it takes up to 5 days for the payment to go from my credit union to the mortgage holder. This is absurd, if not egregious! It seems that CheckFree uses the gap to draw interest on pending payments. I think CheckFree is not operating in our best interests.

I am so very surprised to read about unpleasant services from CheckFree. I have used CheckFree since at least 2005 perhaps long and to date as of 03/29/16 I have not had even one bad experience with my payments. I have a total of 11 billers set up with this company and they have never missed a beat, including credit cards, utilities, my automobile etc. I have spoken with their customer service several times and they were excellent, I would pay my mortgage this way if I could. I am not saying things can't go astray, but typically there is a pretty good reason if they do.

I used this app for over a year to pay cable, gas, electric, so on. I don't know what happened but when the app did an update around the fall of 2015 something changed. It use to take the payment out of my account right away so I had no worries. Then all of the sudden it would take a few days unbeknownst to me. So I would transfer the money from my account the next day like I use to. Well now my electric locked all my payment options and I'm screwed. Uninstalled the app. Will never use again.

I have MyCheckFree account for Macy's Bill Pay. Since I pay online through this account they don't send me hard copy statement. Since they don't send the statement to my physical address, I missed lots of payment due date. I pay all other credit card and utility bill online still they send me the statement every month. I never had any late fee for any of my other cards. But MyCheckFree does not allow have the hard copy of my statement. I don't have any idea why Macy's has such as bad customer service for bill payment.

I have been paying my energy bill through MyCheckFree for a few years. I have a very simple name and the customer service specialist (in India, of course) got it wrong EIGHT times in a row! I finally asked to be transferred to a manager.

I had been using MyCheckFree to pay my Comcast bill for several years. On several occasions I would set up payment on a scheduled date and the payment would not go through and it would be considered late. The final straw was when a fraudulent charge for $180 dollar was made to Comcast. I put a stop payment on it through my bank. My bank resolved the issue crediting me the money (since it came out of my account) and called it a fraudulent payment. I thought the issue was resolved until I received a letter from a debt collector company stating that I owe MyCheckFree $180 since they made the payment to Comcast for me. That sounded suspicious considering THE PAYMENT COMES DIRECTLY OUT OF MY CHECKING.

I received HORRIBLE customer service from this company after a payment was taken from my checking account to be sent to a bank that does not even have an open account for me. In short, I had a vehicle loan that was paid off in full by a bank. This third party online payment system was my only option at the time the loan was created. I am now waiting 2+ weeks to receive a refund for a payment that was wrongfully taken out of my checking account by this company. In addition to that, I have contacted customer service and been on hold for 30+ minutes.

I have used this company for about 8 years and have had great service. I was surprised to see there was a complaint due to the fact they have been on time with all of my payments. I appreciate the ease of their site to navigate through and ease of tracking payment history.

After sending MyCheckFree all the necessary information (including paper copy of bills with my present address on the bills sent to them for verification of identity with my address, etc) to get my account activated with them, I thought that everything was a 'go' with using their service through my bank website. But every time I 'thought' I had successfully made a payment it did not go through, and then I ended up with late fees from ComEd through which I've been using MyCheckFree. I spent hours out of my workday trying to rectify the situation with MyCheckFree (ComEd was of no help, since the two are separate businesses from each other), which I 'thought' was finally rectified weeks after I 'thought' the account was initially finally established (which was its own weeklong hassle in and of itself).

This company is pure ** and a scam. I tried paying an electric bill online and was told that in order to create the online account to pay the bill I needed to provide my birthdate, my address, phone number, and social security number among other things. Then I was told that my identity could not be verified and I needed to call the customer service number.

I have used this service only 2 times with a bill I have, but only because it was the only "pay online" option that the lender gave me at the time. I was skeptical, giving my social definitely wasn't what I wanted to do, but I did copy the privacy/bilaws just to be sure. It's very confusing to use. This week I have had to call back and forth with my lender because my bills were no longer showing up in the CheckFree website. They confirmed their application of them and that the bills were showing up on their end, but CheckFree didn't have an explanation except "wait for it". Meanwhile the bill is already 3 days past the due date (which I absolutely despise). Of course, all is worked out and no harm done, but it's just does not seem like a reliable or surefire alternative to keep track of your bills... Thankfully I'm very organized or this could have easily gotten missed and hurt my credit. Thankfully I can now pay through my checking account directly to them.