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THEY COST ME HUNDREDS IN PROBLEMS. They could not even find a record of my account with them! I do paperless billing for all companies including Comed and Chase, never have an issue. I was signed up for paperless billing with MyCheckFree.com somehow and when I called Nicor to change back to paper bills they said they can't that I call Checkfree. I call checkfree and they cannot even find a record of any account of mine with them, provided them with same nicor acct#, and though on my nicor account I could see and take a screenshot of my billing delivery saying checkfree. So checkfree says, "Sorry nothing we can do." I call nicor back and they cannot change or back either as checkfree is a third party site. Keep in mind Checkfree never did the one job it was intended to do; never sent me a single bill in the entire time of apparently "signing up" for them. BEWARE.
My Check Free has always paid my bills on time and notified me of every bill as it is due. I only wish all my service providers used them. It is easy to use and there are no fees at all. I would recommend them to anyone.
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Have been using the site for years but recently have had to reset my password twice since the beginning of 2020. From what I understand, the site now has a minimum of eight characters. I had an eight character password reset that worked for a few months then it stopped working so I reset my password to a seven character and was able to enter the site and pay bills. A month later that password would not work. After haggling with customer service they asked if my password was eight characters. I said no, however, I received no warning my seven character password was no good both times I attempted to reset it. Also, the customer service rep was hard to understand and I had to have them repeat what they were asking me. I have decided to use my bank's bill paying service.
It used to take 1-2 days for a bill to get paid. Now they want you to schedule the payment 8-9 days ahead of time! If I wanted to wait that long I'd write my own paper check. The excuse they gave me was that I wasn't counting the weekend. Duh, since when is a weekend 8-9 days long. They suck and so does their customer service dept.
It is easy to use, shows you your bills and keeps a record of all your payments. They don't charge anything and that is why I use them. I have been using MyCheckFree.com for years now and am very happy with the service.
I have been using this site for well over 15 years to pay my utility bills. It is cheaper than paying by phone or via the utility website as they charge a "convenience fee" to pay which adds up over time. I do not use auto pay and I am good about checking my emails as the site will notify me when my bill is received. Prior to scheduling my payment, I check the calendar to make sure the payment date I choose does not fall on a weekend or holiday, as this will delay payment. I also always schedule prior to the due date so it is not late. If there is an issue, it has been one I caused for not checking the calendar to make sure the date is not a holiday or non-business day. Even when I had to change my account information, I had no issues.
Over 15 yrs, No Problems. I've never had a problem with this company. If I was ever late it was on me. The scheduled date I selected was the date the company received it, I checked my statement. The ones that are having problems they should check the designated company first because MyCheckFree gives you tracking numbers.
I've had the service forever. When I've had a problem, it's my own error, eg: not double checking when a payment is scheduled. I'd give them 5 stars except there are some businesses they don't do payments for.
I have used Mycheckfree as a bill paying service for well over 10 years. I have never had an issue and have always recommended this service to others. I have most of my bills on auto pay. However, 2 months ago I scheduled an additional $100.00 payment on my Discover card. Now, I find that my monthly automatic minimum due scheduled payment of $175.00 was not paid. MyCheckFree took my additional payment made in mid month and credited it as my monthly payment!
I only found out when my Discover was refused this weekend and I contacted them today. I immediately authorized a payment to make up the shortage. I was able to get the fees and mark against my credit removed. I then contacted Mycheckfree to discuss the error. They refused to accept any responsibility for the error and were extremely rude. I am sadly disappointed in their attitude. They claimed that I had made a change to my payment at 2am! I am retired and am in bed long before that! I will be canceling all my accounts and terminating all business with MCF!
There are multiple occasions where I click pay my bill, all appears ok then I receive a late notice on my electric bill. I thought once was a fluke but more than that is a problem. I pay most of my bills electronically and this is the only company I have had problems with.
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